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Wellspring by Silks
Wellspring by Silks
Wellspring by Silks
Wellspring by Silks
Wellspring by Silks
Wellspring by Silks
Wellspring by Silks

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8.8

Excellent

5,013 reviews

5,013 reviews

Breakfast26
Housekeeping22
Swimming Pool9
See map

9.2

Exceptional

Location rating score

Exceptional location
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Red Yeast Museum

10 m

Jiaosi Hot Spring Park

350 m

Jiaoxi Hot Springs Park

360 m

Tangcheng Japanese-style Hot Spring

370 m

Tangweigou Jiaosi Hot Spring Park

370 m

Popular landmarks
Wufengchi Waterfall

2.8 km

Lanyang Museum

7.5 km

Jimi Square - Yilan Station

8.6 km

King Car Kavalan Distillery

15.4 km

Yilan Luodong Forestry Culture Park

16.1 km

Closest landmarks
Jiaoxi Xietian Temple

750 m

PXMart

920 m

Mary Leu Fine Art Carving Gallery

1.7 km

Houdongkeng Waterfall

1.9 km

Paoma Historical Trail

1.9 km

Wellspring by Silks

No.67, Wenquan Rd, Jiaoxi Township, Yilan, Taiwan, 264 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Jiaoxi Township part of Yilan, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Jimi Square - Yilan Station. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant and outdoor pool on-site.

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Highlights

Sparkling clean

Located in heart of Yilan

Check-in [24-hour]

Excellent breakfast

220 meters to public transportation

Staff Vaccination
Hygiene Plus
100% of staff partially vaccinated

100% of on-site staff have received part of their total vaccination shots for COVID-19.

Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations."

Facilities

Front desk [24-hour]

Car park

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [outdoor]

Hot tub

Luggage storage

Check-in/out [private]

This property is in high demand!

10 travelers have booked today.

Value for money8.2
Distance to city center0 KM
Location rating9.2
Nearest airportTaipei Songshan Airport (TSA)
Distance to airport34.4 km

Rooms available at Wellspring by Silks

Very good
Room comfort & quality

7.8

2 Single Beds Superior Non-Smoking
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Hollywood Room with King Bed
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Corner Suite
...
  • Room size: 66 m²/710 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Double Non Smoking
...
  • Room size: 53 m²/570 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Hollywood Suite - Quadruple Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Family Room - Non-Smoking
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Japanese Tatami Room- Twin
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Superior Double Non Smoking
...
  • Room size: 33 m²/355 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Hollywood Family Quadruple Room - Non-Smoking
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 double beds
Enter dates to see prices
SUITE Hollywood Suite (King)
...
  • Room size: 40 m²/431 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Wellspring by Silks?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Wellspring by Silks?

A stay at Wellspring by Silks also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Wellspring by Silks has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests.

Is breakfast offered at Wellspring by Silks?

Wake up to a great buffet breakfast at Wellspring by Silks.

What are my dining options at Wellspring by Silks?

Wellspring by Silks features an on-site restaurant for your dining convenience. Dishes are served in a la carte during opening hours.

Can business events be hosted at Wellspring by Silks?

On-site venues and convenient event services make Wellspring by Silks an ideal choice for hosting events such as conferences and meetings. The 2 venues can accommodate up to 82 people.

What is the smoking policy at Wellspring by Silks?

Wellspring by Silks does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Wellspring by Silks?

Jiaoxi Railway Station is the closest train, metro, or bus station, about 240 m away from Wellspring by Silks.

What restaurants are nearby Wellspring by Silks?

Restaurants including Mihan Jiaoxi At Wellspring By Silks, Wang Quan Restaurant and Ya Xi Lou are popular in Wellspring by Silks’s neighborhood which is known as Jiaoxi Township.

What popular shopping places are close to Wellspring by Silks?

Located in the Jiaoxi Township area, Wellspring by Silks is close to great shopping choices like Red Yeast Museum, Mary Leu Fine Art Carving Gallery and Song Sha Glossy Ganoderma Farm.

What are popular attractions near Wellspring by Silks?

Guests at Wellspring by Silks can easily visit Jiaoxi Hot Springs Park, Tangweigou Jiaosi Hot Spring Park and Jiaosi Hot Spring Park located in the Jiaoxi Township area.

What popular natural sightseeing spots are close to Wellspring by Silks?

Wellspring by Silks is located in the Jiaoxi Township area, which is famous for natural sightseeing destinations such as Wufengchi Waterfall, Linmei Shipan Trail and Tangcheng Japanese-style Hot Spring.

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See map

Explore the neighborhood

What people love about Wellspring by Silks

  • 9.2

    Exceptional

    "We had a very pleasant stay at this hotel."

    Paula

    |

    July 11, 2022

  • 10

    Exceptional

    "Been here for 3 times there is a great leisure atmosphere."

    TSEAN

    |

    November 5, 2021

  • 9.2

    Exceptional

    "The beds were super comfortable, and we enjoyed the private hot spring tub in the room after the rooftop pools closed for the night."

    Irene

    |

    September 21, 2021

Property ranking|Compared to 1,451 Yilan properties
See all rankings
Location score
9.2/10
Room size
41 sqm.
Room comfort score
7.8/10
Service score
9.2/10
Better than
97
%
of Yilan properties
Bigger than
93
%
of Yilan properties
Better than
92
%
of Yilan properties
Better than
88
%
of Yilan properties
Overall rating:

8.8

Excellent
5,013 reviews
Cleanliness
9.1
Facilities
8.5
Location
9.2
Read all reviews >
What travelers say they love:
The food is so good that we didn't miss any.
Yiu from Canada
Couple
More about Wellspring by Silks

More about Wellspring by Silks

Wellspring by Silks

Get the most adventure during your time in Yilan when you book a room at Wellspring by Silks. Explore the genuine Yilan that most travelers never see, with a stay at Wellspring by Silks -- located only 8.5 km from Jimi Square - Yilan Station.
Every effort is made to make guests feel comfortable by providing the best in services and amenities. Keep up with all your communications easily with the hotel's free Wi-Fi. Shuttle services provided by Wellspring by Silks makes it easy to plan your day trips, sightseeing, and more around Yilan. Guests can enjoy free parking right at the hotel.
Front desk services including luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at Wellspring by Silks thanks to the hotel's laundry service keeping your clothes clean. Feeling lazy? In-room conveniences like daily housekeeping let you get the most out of your room time.
For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Designed for comfort, all guestrooms offer a range of amenities to ensure a restful night. For your comfort, some rooms at the hotel are equipped with air conditioning. Some rooms at Wellspring by Silks even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar at your disposal. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Every morning you can wake up to a delicious free breakfast at Wellspring by Silks. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry.
Hotel's host of recreational offerings ensures you have plenty to do during your stay. Spend some time relaxing at the hotel's pool. Sip your favorite cocktail outdoors at the hotel's poolside bar.


Around the property

Experience Yilan like a true local. An afternoon of browsing the works at Lanyang Museum located 7.4 km away can familiarize you with the local art scene. Never forget your time in Yilan with a special gift or trinket from Luodong Night Market just 16.9 km away.


Reasons to stay here

Find some excellent dining options here, where past guests have rated onsite or nearby dining better than 96% of the city's other accommodations.
Ranking higher than 96% of the city's accommodations options, this is a great choice for location.
Guests who stayed here really appreciated the room comfort, scoring it higher than 92% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Breakfast

39 mentions

Housekeeping

16 mentions

Food & Dining

5 mentions

Swimming Pool

4 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Hot tub
  • On-site entertainment
  • Pool with view
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Breakfast [free]
  • Kitchen
  • Poolside bar
  • Restaurants

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Elevator
  • Facilities for disabled guests
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room

Access

  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
Restaurants on site

三燔礁溪 Mihan Jiaoxi

  • Cuisine: International, Japanese
  • Menu: Buffet, A-la-carte
Location
No.67, Wenquan Rd, Jiaoxi Township, Yilan, Taiwan, 264
Exceptional
Location

9.2

Airports

  • Taipei Songshan Airport (TSA)
    34.4 km 1.0 hour drive
  • Taiwan Taoyuan International Airport (TPE)
    61.1 km 1.3 hour drive

Public transportation

  • Jiaoxi Railway Station
    250 m
  • Jiaoxi Bus Station
    310 m

Hospital or clinic

  • National Yang Ming University Hospital
    8.1 km

Shopping

  • Luna Plaza
    9.0 km

Convenience store

  • Family Mart
    250 m

Cash withdrawal

  • ATM
    80 m
What's nearby

Popular landmarks

  • Jiaoxi Hot Springs Park
    360 m
  • Tangweigou Jiaosi Hot Spring Park
    370 m
  • Wufengchi Waterfall
    2.8 km
  • Lanyang Museum
    7.5 km
  • Jimi Square - Yilan Station
    8.6 km
  • King Car Kavalan Distillery
    15.4 km
  • Yilan Luodong Forestry Culture Park
    16.1 km
  • National Center for Traditional Arts
    16.7 km
  • Luodong Night Market
    17.0 km
  • Suao Cold Spring
    26.7 km

Nearby landmarks

  • Red Yeast Museum
    10 m
  • Jiaoxi Railway Station
    250 m
  • Jiaoxi Bus Station
    310 m
  • Jiaosi Hot Spring Park
    350 m
  • Jiaoxi Hot Springs Park
    360 m
  • Tangcheng Japanese-style Hot Spring
    370 m
  • Tangweigou Jiaosi Hot Spring Park
    370 m
  • Tangweigou Hot Spring Park
    420 m
  • Surewell Fresh Supermarket
    450 m
  • Jiaoxi Xietian Temple
    750 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Pets are strictly prohibited at the property, with the exception of guide dogs.
  • Complimentary drinks and snacks at Lounge from 05:00 PM to 06:00 PM.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00
  • Reception open until00:00

Getting around

  • Distance from city center0 KM

Extras

  • Daily Internet/Wi-Fi fee0 TWD

The property

  • Local Tax ID/ Rental License宜蘭縣旅館229號
  • Non-smoking rooms/floorsYES
  • Number of bars/lounges1
  • Number of floors12
  • Number of restaurants1
  • Number of rooms 119
  • Year property opened2014
  • Most recent renovation2015
Property announcements

Car parking spaces are limited, it can not be reserved in advance. If the car parking space inside the property is full, please go to the nearby contracted parking lot "Taiwan Parking".

Due to the Coronavirus (COVID-19) circumstances, after onsite measurement guests’ whose forehead temperature is above 37.5 °C or ear temperature is above 38 °C might be rejected for accommodations as per the government's regulations.

Due to the Coronavirus (COVID-19) circumstances, those who are requested by the government to undergo household quarantine or home isolation will be rejected as per the government’s regulations.

Due to the Coronavirus (COVID-19) situation, certain restaurants, bars, public facilities and areas may be closed in accordance with the government directives. Please contact the property for more information.

Reviews of Wellspring by Silks from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities8.5
Location9.2
Room comfort and quality7.8
Service9.1
Value for money8.2
High score for Yilan
Rating
9+ Exceptional (832)
8-9 Excellent (256)
7-8 Very Good (242)
6-7 Good (69)
<6 Below Expectation (106)
Time of the year
Mar - May (320)
Jun - Aug (398)
Sep - Nov (369)
Dec - Feb (418)
All guests (5,013)
All room types
All languages

Show reviews that mention 

Showing 1,505 verified guest comments
12345
10.0
Exceptional
Iris from Taiwan
Family with young children
Superior Double Non Smoking
Stayed 1 night in February 2021

Keep coming back”

In the heart of Jiaoxi and when you stay with Wellspring by silks; you also access to Just Sleep Jiaoxi. Means pay for one hotel and you can enjoy 2 hotels facilities. Happy Hour is also a plus with access of free booze and snacks. Infinity pool and SPA... we enjoyed a lot and we have been coming back to stay with Wellspring by silks so many times. Recommended for sure

Reviewed February 24, 2021

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Dear Iris, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded February 26, 2021
Wellspring by Silks
10.0
Exceptional
Christian from United States
Solo traveler
Superior Double Non Smoking
Stayed 2 nights in November 2018

Exceeded my expectations! ”

My stay at Wellspring by Silks was nothing short of amazing. The suite was awesome. The hot springs in my room were super relaxing. But most of all, the service and staff at this property were exceptional. They went out of their way to make me feel at home, from check in, all the way to check out. I want to personally recognize ISLA who was so sweet and thoughtful. As an English speaker she went out of her way to speak English with me even though it is not her first language. She helped me with restaurants, helped me to order a cab, and was very thoughtful in many other ways. When I left the hotel at 5 am for a cab to the airport, the staff even prepared a little something for me for the ride out. It's these little extras that really leave a lasting impression. I've stayed at many comparable places in the US, but its the service and courtesy that really made this property and brand stand out. You can be sure that I will be looking to stay with them again for my next trip to Asia!

Reviewed November 10, 2018

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your wonderful comments are the best encouragement to us and we would definitely share your compliments with our team. We are always seeking enhancement of our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded November 12, 2018
Wellspring by Silks
9.2
Exceptional
Wayne from Australia
Couple
Hollywood Room with King Bed
Stayed 2 nights in November 2017

Just Brilliant”

My wife and I travel often and we always look for comfort regardless of cots but with Wellspring by Silks we truly believed we got our moneys worth. The staff are amazing the breakfast was very surprising as most Asian countries dont cater well for Westerners. Room was clean and the service ans attention to guests could not be faulted. I am very fusssy so this was a great holiday for us both.

Reviewed March 13, 2018

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9.6
Exceptional
SHIUAN-DE from Taiwan
Couple
2 Single Beds Superior Non-Smoking
Stayed 1 night in April 2019

Nice services and space”

The service is great, they pickup us from train station, even only 3 minutes away. The space is great too, especially Gallery. The atmosphere of Gallery is tranquil, it a good place for relax. I will stay Wellspring by silks when we travel next time.

Reviewed April 15, 2019

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded April 19, 2019
Wellspring by Silks
9.2
Exceptional
Yiu from Canada
Couple
2 Single Beds Superior Non-Smoking
Stayed 2 nights in October 2019

Well-Worth the Money”

This is the first hot spring hotel I stayed in Yilan and it was one of the best I stayed from my trips in recent years. Everything is perfect is except the hotel is a bit too dark (maybe that is concept of this hotel) but sometimes it gives me a creep😅 Cleanliness: the room is extremely clean and organized when we first arrived. We stayed for two nights and every day we came back with everything as new. The floor is vacuumed nicely without any visible dirt. Room: the room was bigger than we expected. The bed was big and comfortable. The design of the room is well thought out where the hot spring tub is just at the patio. In between there is a toilet and shower room. My fiancé and I had a good sleep hearing no noise from other rooms. Staff: the staff are very friendly and professional. They always greet us when they have the chance. Even though a few staff don't speak good English, they did try their best to communicate with us. That is something we really appreciate. Thank-you! Facility: the breakfast was included and it was one of the best we had in recent trips. It is located at the second top floor of the building and it is a like buffet style. Every day it is a little bit different. They offer tons of selection from fruits, salad, hot food, cold food, drink, soups, drinks and breads. The food is so good that we didn't miss any. The top of the building has a few swimming pools for you to enjoy. The hotel offers snacks, movie, and wine in different times so be sure to take advantage of that. Overall: my fiancé and I will give this hotel 9.5/10 because we really love our stay here. Although we didn't do much in Yilan, we were totally relaxed and enjoyed our stay. We really want to take this opportunity to say a big thank-you to the staff for such good services. We will definitely be coming back if we come to YiLan

Reviewed November 08, 2019

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded November 13, 2019
Wellspring by Silks
9.2
Exceptional
Zane from Taiwan
Family with young children
Hollywood Room with King Bed
Stayed 1 night in September 2020

Exceptional”

While it doesn't have 5-stars this nicely designed boutique hotel is a pleasant, fresh breeze in Taiwanese generally disappointing hotel industry. What we appreciated the most: (1) Staff service standards are excellent, (2) Everything is new/well maintained, (3) Nice roof-top facilities including Onsen overlooking Jiaoxi, (4) Happy hour & snacks/coffee in lobby, (5) Nicely-appointed rooms, (6) Really comfortable bed, (7) Good location with convenient parking on B1. What we didn't enjoy: (1) Despite the statement on their website, there were no drink or food options by the pool. They say they have a Roof Bar, but they don't, (2) Restaurant options were also limited with hot pot only, (3) Breakfast buffet does not cater to international clientele, (4) Private hot spring area in the room is noisy and opposite to relaxing (because of intensive traffic outside and other hotel guests playing loudly with their phones), (5) Even if the weather in the evening was nice they didn't play the movie on the rooftop (called A Theatre of Stars). Generally it's a nice hotel, but not for this price tag.

Reviewed October 04, 2020

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Dear Zane Thank you for choosing to stay at Wellspring by Silks during your recent trip. Your comments are extremely valuable to us since we are always seeking the enhancement of our service standard with each stay. We will keep enhancing our service standard and hope we could have the second chance to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded November 05, 2020
Wellspring by Silks
9.6
Exceptional
Bing from Canada
Couple
Superior Double Non Smoking
Stayed 1 night in December 2017

Cozy Room, Hot Spring, Great Breakfast”

Transportation: We took the bus from Taipei to Jiaoxi. Took about 10 min walk from the station to the hotel. Room: The room was small but clean and cozy with a personal hot spring tub on the balcony. There were complimentary (very delicious) green-bean cakes, drinks, and facial mask. I went there to celebrate my birthday and the hotel prepared a bottle of diptyque lotion; i love the small surprise. Food: The breakfast was amazing; it was mostly Japanese style but with lots of varieties. We were very content. Facility: It was a shame we forgot to bring the swimming suit, otherwise, we would dip ourselves in the rooftop hot-spring and swimming pool. We were also provided with passes and password to use the adjacent hotel's, Just Sleep, public hot spring. Also a shame that we didn't have time to check it out. Another reason to visit back. Con: the only feedback we had was that there was somehow no cold water in our shower and tub. hope the engineering team will fix it soon.

Reviewed December 13, 2017

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10.0
Exceptional
WEILI from Singapore
Group
Hollywood Room with King Bed
Stayed 1 night in December 2017

Costly but comfortable hot spring resort :D”

Awesome gesture by hotel to decorate our room for our 1st wedding anniversary with lovely balloon works!!! Everything you can expect of a highly rated hot spring resort with your personal in room hot spring stone tub too. Breakfast is very delicious and seems to be geared towards Japanese tourists. Within walking distance from Jiaoxi train station.

Reviewed December 12, 2017

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9.6
Exceptional
Li from Singapore
Couple
Superior Double Non Smoking
Stayed 3 nights in February 2017

Beautiful hotel at a great location”

The hotel was well located, just a 5 minute walk away from Jiaoxi train station, making it extremely convenient to explore. Convenience stores like 7-11 are also just a stone's throw away. I didn't get to try the rooftop hotspring pool but it looked absolutely gorgeous. We used the private hotspring tub in our room instead and thoroughly enjoyed it. Hotel is clean and provides really good service. We even had a note from housekeeping explaining that she did not throw away our beer bottles as she wasn't sure if we wanted to keep it as a souvenir, should we wish to dispose it, to simply place it in the bin and she would clear it the next day. Very thoughtful indeed!

Reviewed February 25, 2017

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9.6
Exceptional
Yin from Hong Kong SAR, China
Group
Stayed 3 nights in November 2018

Great first time hot spring hotel with excellent hotel staff”

Our family of 3 (all adults) enjoyed ourselves very much with this hotel and everything from facilities to staff were out of our expectations. The location is excellent- easy to find and quite close to the main Jiaoxi area and the train station. The hotel room we booked was very spacious and clean. Room was really quiet too. Every staff we met from housekeeping to front desk were really friendly and attentive to our needs. Love the room's own hot spring! We were quite surprised when the restaurant offered us a free welcoming dish. Highly recommended!

Reviewed December 13, 2018

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your wonderful comments are the best encouragement to us and we would definitely share your compliments with our team. We are always seeking enhancement of our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded December 22, 2018
Wellspring by Silks
10.0
Exceptional
Hui from Malaysia
Couple
Hollywood Room with King Bed
Stayed 1 night in November 2018

Excellent Stay with Onsen Facilities”

Great hospitality experience with the entire hotel stay! Many small details that the hotel provided including welcome drink, outdoor movie theatre, Japanese slippers, umbrellas for rainy day etc. Their bedding was huge and extremely comfortable to sleep on especially after a good dip of onsen (choice of in room or public onsen). Worth every cents we paid and will definitely revisit this hotel if we come back to Yilan.

Reviewed November 07, 2018

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your wonderful comments are the best encouragement to us and we would definitely share your compliments with our team. We are always seeking enhancement of our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded November 12, 2018
Wellspring by Silks
9.6
Exceptional
YiYUN from Canada
Family with teens
Hollywood Suite - Quadruple Room
Stayed 1 night in January 2020

Amber”

Hotel is clean and creates this cozy feeling as soon as you walk into the lobby. Staff are fairly friendly and helpful. Hotel even offers unlimited snacks and wines during certain period, I think its pretty thoughtful. There also has movie played right on the rooftop as Jiaoxi can be quiet and steady during weekday which can be a backup plan to kill time if you got nowhere to go.

Reviewed February 01, 2020

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded February 04, 2020
Wellspring by Silks
9.6
Exceptional
Charlene from Singapore
Family with young children
Superior Double Non Smoking
Stayed 1 night in June 2019

2nd time visiting and we still love it!”

It's our 2nd time staying at Wellspring and everything exceeded our expectation as always. The stay was great, comfortable and pleasant. Breakfast spread was good too! Will definitely return :)

Reviewed July 01, 2019

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded July 10, 2019
Wellspring by Silks
10.0
Exceptional
Ruby from Hong Kong SAR, China
Family with young children
Hollywood Family Quadruple Room - Non-Smoking
Stayed 2 nights in December 2019

A Gem in Yilan/Jiaoxi”

Experiencing hot spring on the rooftop at dusk in an amazing experience. All the little details in the hotels, e.g. kids toiletries in the bathroom, face masks in the fridge, special surprise upon handing in the comments card, the special evening cocktail hour just makes this hotel extra special. Breakfast has a great selection of Taiwanese, Western and Japanese options. Love the location as its right by a street with so many good food and options at all price ranges. The kids play areas, crafts area, and cookie making classes next door keep our kids busy between hot spring sessions. Really love it and would highly recommend this to all my friends visiting the area. And for sure, we will be back :)

Reviewed December 27, 2019

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded December 31, 2019
Wellspring by Silks
9.6
Exceptional
April from Singapore
Family with young children
Family Room - Non-Smoking
Stayed 1 night in November 2019

Nice and clean hotel ”

One of the better hotels in Yilan and built in room hot spring facilities. Breakfast spread was wonderful. However lighting system can be better with more controls over lights to be in and off. Bathroom was relatively small.

Reviewed November 13, 2019

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your comments are extremely valuable to us since we are always seeking the enhancement of our service quality with each stay. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded November 13, 2019
Wellspring by Silks
8.8
Excellent
Shaun from Singapore
Family with teens
Hollywood Room with King Bed
Stayed 2 nights in June 2018

Good stay overall. some hits and misses. ”

It was enjoyable with good amenities and close to the jiaoxi station. However, for the staff, there were some hits and misses. While they were attentive, they only lack the special attentiveness and personalised service that would make them outstanding. Can't complain abt the food also, it was outstanding.

Reviewed June 19, 2018

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip to Yilan. We are delighted to learn that you had a nice stay. Your wonderful comments are the best encouragement to us and we would definitely share your compliments with our team. We hope to welcome you back to Wellspring by Silks in the near future and join us to explore more local cultural and art activities to meet the beauty of Yilan. Cheers, Cindy Chen General Manager, Wellspring by Silks

Responded July 26, 2018
Wellspring by Silks
10.0
Exceptional
Ho from Singapore
Family with young children
Superior Double Non Smoking
Stayed 3 nights in March 2019

Pleasant stay and definitely will return”

We were well taken care of from the time we were dropped off at the lobby. Our check in had been prepared in advance of us arriving. Room was very clean and well maintained. The hot spring tub outside the room was uniquely designed. Breakfast which came with the room reservation was splendid; no one was bored even after 3 days. Tried their dinner hotpot and it was reasonably priced for the quality (seafood platter and poultry). Will definitely return next trip!

Reviewed March 23, 2019

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your valuable comments are the best encouragement to us and we would definitely share your compliments with our team. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded March 27, 2019
Wellspring by Silks
10.0
Exceptional
Soo from Malaysia
Solo traveler
2 Single Beds Superior Non-Smoking
Stayed 2 nights in November 2017

Japanese style new hotspring hotel with strategic location and exceptionally well service”

Ideal for hotspring lovers. Hotel at a strategic location in qiaoxi's hotspring street with souvenir, hotspring, spa and massage shops all within short walking distance. Hotel is Japanese style and still new with free car park. It has some activities arranged for its guests and daily free food and movie session at a certain point of time at its lobby. The room is spacious with private hotspring, kimono, slippers and plenty of amenities. Very impressed with the service of all of the staff here. They were polite, friendly, considerate and took extra effort to make the guests comfortable. My room was upgraded upon check in. My sister was sick and therefore, we had to extend our stay. The staff did all they could to help us such as upgrade our room again so that my sister didn't have to change room. Must try the sukiyaki dinner buffet at the hotel - very tasty with free unlimited starters and haagen dazs ice cream dessert. I rate this hotel 10/10 and would certainly stay there again.

Reviewed November 27, 2017

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7.6
Very good
Lin from Singapore
Group
Hollywood Room with King Bed
Stayed 3 nights in March 2019

Very good”

This hotel is located in Jiaoxi, which is a popular hotspring area. It is just beside a shopping street that sells local products and nice local food. Take note that the hotspring water in the hotspring tub in room and at the top of the hotel is not as hot as natural hot spring. The temperature of the water is only about 42 degrees. Breakfast is average. Overall, enjoyed the stay and the room on the 9th floor.

Reviewed March 20, 2019

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your valuable comments are the best encouragement to us and we would definitely share your compliments with our team. We will keep enhancing our service standard and hope to welcome you back in the very nearest future. Best regards, Cindy Chen General Manager, Wellspring by Silks

Responded March 27, 2019
Wellspring by Silks
10.0
Exceptional
Neo from China
Family with teens
2 Single Beds Superior Non-Smoking
Stayed 2 nights in September 2018

Exceptional”

Staff from hotel were very friendly & helpful. Our checkin supposed to be at 3 pm but they managed to arrange the room ready at 12 noon why I am impressed. We joined one of their complimentary trip to see the nature & waterfall which we have a staff from the hotel and our family was impressed with him. His name is David and very caring. Climbing up the high step, he impressed us as he held my mum without any hesitation. We extended our one room till 9 pm due to our late flight which we have to move to a "Tatami " room which I was not too impressed with the room setup. European room is definitely better. A good hotel to stay. Highly recommended.

Reviewed September 08, 2018

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Dear valued guest, Thank you for choosing to stay at Wellspring by Silks during your recent trip. We are delighted to learn that you had a nice stay with us. Your wonderful comments are the best encouragement to us and we would definitely share your compliments with our team. We are always seeking enhancement of our service standard and hope to welcome you back in the very nearest future. Cheers, Cindy Chen General Manager, Wellspring by Silks

Responded September 10, 2018
Wellspring by Silks
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