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Waldorf Astoria Beijing
Waldorf Astoria Beijing
Waldorf Astoria Beijing
Waldorf Astoria Beijing
Waldorf Astoria Beijing
Waldorf Astoria Beijing
Waldorf Astoria Beijing

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9.3

Exceptional

1,771 reviews

1,771 reviews

Housekeeping1
See map

9.6

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Beijing Peninsula Shopping Arcade

210 m

BJ Apm

220 m

Intime Lotte

250 m

Wangfujing Street

260 m

Dong'an Mall

270 m

Popular landmarks
Forbidden City-The Palace Museum

1.4 km

Jingshan Park (Jingshan Gongyuan)

1.8 km

Tiananmen Square (Tiananmen Guangchang)

1.8 km

Temple of Heaven

3.2 km

Lama Temple (Yonghegong)

3.5 km

Closest landmarks
Campbell Building

70 m

CITS Building

170 m

Beijing Christian Youth Union Site

340 m

Dong Hua Men Night Market

370 m

New China Children's Store

400 m

Waldorf Astoria Beijing

5-15 Jinyu Hutong, Dongcheng District, Beijing, Wangfujing Street & Forbidden City, Beijing, China, 100006 - See map

Make your best journey to Beijing with the promised standard of Hilton CleanStay, and enjoy free Wi-Fi in all rooms. Strategically situated in Wangfujing Street & Forbidden City, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Mutianyu Great Wall. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Located in heart of Beijing

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Hilton CleanStay

Clean and Ready for you

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Airport transfer

Bicycle rental

Valet parking

Shuttle service

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Front desk [24-hour]

Your dates are popular among travelersUsers are booking a place in Beijing every 3 minutes on Agoda.com
Value for money8.5
Distance to city center0.5 km
Location rating9.6
Nearest airportBeijing Capital International Airport (PEK)
Distance to airport24.3 km

Rooms available at Waldorf Astoria Beijing

Exceptional
Room comfort & quality

9.3

Hutong Courtyard Suite
...
  • Room size: 100 m²/1076 ft²
  • Courtyard view
  • 1 king bed
Enter dates to see prices
Ambassador Suite
...
  • Room size: 160 m²/1722 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Premier Suite
...
  • Room size: 115 m²/1238 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Premier Corner Studio
...
  • Room size: 70 m²/753 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Hutong 2 Bedroom Suite
...
  • Room size: 121 m²/1302 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
King Premier Terrace Suite
...
  • Room size: 117 m²/1259 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Hutong Courtyard Villa
...
  • Courtyard view
  • Non-smoking
  • 1 king bed
Enter dates to see prices
King Premier Terrace Room
...
  • Room size: 83 m²/893 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite
...
  • Room size: 232 m²/2497 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Premier Room
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Waldorf Astoria Beijing?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Waldorf Astoria Beijing?

Waldorf Astoria Beijing is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 1300 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Waldorf Astoria Beijing also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Waldorf Astoria Beijing has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 360 CNY per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Beijing with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Waldorf Astoria Beijing?

Start your mornings right, with the continental and buffet breakfast options offered at Waldorf Astoria Beijing. Adults can enjoy breakfast offered with an additional charge of 308 CNY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Waldorf Astoria Beijing?

Waldorf Astoria Beijing features 3 on-site restaurants for your dining convenience.

What is the smoking policy at Waldorf Astoria Beijing?

Waldorf Astoria Beijing does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Waldorf Astoria Beijing?

The closest train, metro, or bus station is Dengshikou Subway Station, 330 m away from Waldorf Astoria Beijing.

What restaurants are nearby Waldorf Astoria Beijing?

Waldorf Astoria Beijing is located in Wangfujing Street & Forbidden City, famous for good restaurants such as Zijin Mansion, Steak House (Macau Center) and Big Stuffed Dumplings YuanXin Restaurant.

What popular shopping places are close to Waldorf Astoria Beijing?

Shopping options in Waldorf Astoria Beijing’s Wangfujing Street & Forbidden City neighborhood include Beijing Peninsula Shopping Arcade, BJ Apm and Intime Lotte.

What are popular attractions near Waldorf Astoria Beijing?

Waldorf Astoria Beijing is located in Wangfujing Street & Forbidden City area, which is famous for attractions such as Forbidden City-The Palace Museum, Tiananmen Square (Tiananmen Guangchang) and Wangfujing Street.

What popular natural sightseeing spots are close to Waldorf Astoria Beijing?

Waldorf Astoria Beijing is located within Wangfujing Street & Forbidden City, which makes it conveniently close to natural sights including The Round City.

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Explore the neighborhood

What people love about Waldorf Astoria Beijing

  • 9.2

    Exceptional

    "A great mix of traditional chinese and modern design."

    Jeffrey

    |

    August 24, 2020

  • 10

    Exceptional
    Breakfast

    "Very decent breakfast even the packed breakfast box."

    Angel

    |

    December 29, 2019

  • 9.2

    Exceptional

    "Wonderful accommodation with excellent service."

    Karen

    |

    December 26, 2019

Overall rating:

9.3

Exceptional
1,771 reviews
Cleanliness
9.4
Facilities
8.9
Location
9.6
Read all reviews >
More about Waldorf Astoria Beijing

More about Waldorf Astoria Beijing

Waldorf Astoria Beijing

See the best of Beijing with a stay at Waldorf Astoria Beijing, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
The facilities and services provided by Waldorf Astoria Beijing ensure a pleasant stay for guests. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi, car hire and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Beijing.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Waldorf Astoria Beijing guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Waldorf Astoria Beijing include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant tea and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Waldorf Astoria Beijing. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
To fill your days, be sure to check out the fantastic facilities offered at Waldorf Astoria Beijing. Finish your vacation days right by dropping in at the massage, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

Take advantage of the opportunity to explore Beijing while in the city. An afternoon of browsing the works at Forbidden City-The Palace Museum located 1.4 km away can familiarize you with the local art scene. One of the city's most iconic and famous buildings is Temple of Heaven, located 3.1 km away.

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Amenities and facilities
Excellent
Facilities

8.9

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Desk
  • Free bottled water
  • Hair dryer
  • Microwave
  • Mini bar
  • Non-smoking
  • Seating area
  • Shower
  • Telephone
  • TV [flat screen]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site

Brasserie 1893

  • Cuisine: French
  • Menu: Buffet

Zijin Mansion

  • Cuisine: Chinese
  • Menu: Buffet

Peacock Alley

  • No additional information available
Location
5-15 Jinyu Hutong, Dongcheng District, Beijing, Wangfujing Street & Forbidden City, Beijing, China, 100006
Exceptional
Location

9.6

Airports

  • Beijing Capital International Airport (PEK)
    24.3 km 37 min drive
  • Beijing Daxing International Airport (PKX)
    45.2 km

Public transportation

  • Dengshikou Subway Station
    340 m
  • Wangfujing Subway Station
    910 m

Hospital or clinic

  • Yibao Quanxin Pharmacy
    810 m

Shopping

  • Pearl Market
    3.4 km

Convenience store

  • 7 Eleven
    1.4 km 7 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Wangfujing Street
    260 m
  • Forbidden City-The Palace Museum
    1.4 km
  • Jingshan Park (Jingshan Gongyuan)
    1.8 km
  • Tiananmen Square (Tiananmen Guangchang)
    1.8 km
  • Temple of Heaven
    3.2 km
  • Lama Temple (Yonghegong)
    3.5 km
  • Long Corridor at the Summer Palace
    13.9 km
  • Summer Palace (Yiheyuan)
    15.1 km
  • Mutianyu Great Wall
    58.6 km
  • The Great Wall at Badaling
    59.8 km

Nearby landmarks

  • Campbell Building
    70 m
  • CITS Building
    170 m
  • Beijing Peninsula Shopping Arcade
    210 m
  • BJ Apm
    220 m
  • Intime Lotte
    250 m
  • Wangfujing Street
    260 m
  • Dong'an Mall
    270 m
  • Beijing Opera School Rehearsal Field
    280 m
  • St. Joseph's Cathedral (East/Main Street India Church)
    280 m
  • Lisheng Sport
    280 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee1300 CNY
  • Distance from city center0.5 km
  • Travel time to airport (minutes)50

Extras

  • Breakfast charge (unless included in room price)308 CNY
  • Daily Internet/Wi-Fi fee0 CNY

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors12
  • Number of restaurants3
  • Number of rooms 175
  • Room voltage220
  • Year property opened2014

Parking

  • Daily parking fee360 CNY

Reviews of Waldorf Astoria Beijing from real guests

Provided by verified guests of Agoda
9.1
/
10
Exceptional
Cleanliness9.4
Facilities8.9
Location9.6
Room comfort and quality9.3
Service9.3
Value for money8.5
High score for Beijing
Rating
9+ Exceptional (23)
8-9 Excellent (5)
7-8 Very Good (5)
6-7 Good (3)
<6 Below Expectation (1)
Time of the year
Mar - May (4)
Jun - Aug (9)
Sep - Nov (14)
Dec - Feb (10)
All guests (80)
All room types
All languages

Show reviews that mention 

Showing 37 verified guest comments
12
10.0
Exceptional
YUCHING
Business traveler
King Deluxe Room
Stayed 2 nights in May 2019

Just like a tranquil Utopia!”

This is a comparatively new hotel located at Wanfujing area. Once I stepped in, tranquility is what impressed me the most. I arrived a little earlier, so the room was not ready, but the concierge was very helpful by finding my bank and get me a taxi quickly. When I was back, the room was ready, clean and elegantly decorated with everything I need. I went to Beijing for a business meeting, and went out again to get myself familiar with the metro and the meeting location. However, when I was back again, I got surprised to find that the hotel slippers were not in the place where I left them, and two more bottled water were provided. That's when I realised about the evening services. It was my first time to visit Beijing, and staff and concierge are polite and kind to answer all my questions, even helped me get a ticket to the Forbidden City.The bed and pillows were so soft and I slept like a baby in a comfortable crib. If there's any weakness of this hotel… CNN was disconnected often.

Reviewed May 13, 2019

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Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Responded July 18, 2019
Waldorf Astoria Beijing
10.0
Exceptional
Angel from Hong Kong SAR, China
Family with young children
King Premier Room
Stayed 2 nights in December 2019

Good service, nice staff, convenient location, spacious room”

Friendly staffs offered quality service, not mentioned the spacious and clean room. Very decent breakfast even the packed breakfast box.

Reviewed December 29, 2019

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Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Responded January 14, 2020
Waldorf Astoria Beijing
10.0
Exceptional
Diana from Philippines
Couple
King Premier Room
Stayed 3 nights in September 2019

Anniversary getaway”

Loved our stay, the hotel's location, amenities and staff are all superb! Highly recommended!

Reviewed October 02, 2019

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Dear Diana, thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Responded October 10, 2019
Waldorf Astoria Beijing
8.8
Excellent
Gerry from United States
Business traveler
King Premier Room
Stayed 5 nights in January 2019

The location is top notch, however, the rooms need work and the gym is hardly at all. ”

I was very excited to stay at a Waldorf Astoria. The staff is lovely, and for the most part speaks good English. However, a bit of a disaster while sleeping after aling journey the lighting system turned itself on at 2:30 AM and when I could not stand it any more, at 4:30 AM they sent up a technician that stayed working with a ladder and crawling into the crawl space - not to be fixed , when I returned at 10:00 AM. I had to pack all my bags and move nyself to a new room. And the worst part - they offered no credit or accommodation for basically ruinibg my first entire day. Note, the breakfast was okay, service delightful, and beds and baths luxury for Beijing. I would stay here again - if the price was conoarable to alike hotels in the area. The lobby was very small - for a Beijibg grand hotel - For the price, I should have stayed at the Pennusula or Grand Hyatt. Overall - I was comfortable - but expected more. Again - the staff - TOP NOTCH.

Reviewed January 24, 2019

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Thank you for taking the time to share such a thoughtful and kind review following your recent stay at Waldorf Astoria Beijing, which truly captures so many of the unique elements of the hotel and the quintessential The True Waldorf Service that we endeavor to extend to all our guests. Needless to say we are delighted you enjoyed so many aspects of your time with us and look forward the pleasure to welcoming you back to Waldorf Astoria, whenever you are next in Beijing.

Responded February 20, 2019
Waldorf Astoria Beijing
9.6
Exceptional
Eric from United States
Couple
King Premier Room
Stayed 7 nights in September 2019

Excellent Hotel!”

We spent seven nights at the Waldorf Astoria. We had a beautiful suite and enjoyed our stay. Highly Recommend!

Reviewed October 07, 2019

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Dear Eric, thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

Responded October 10, 2019
Waldorf Astoria Beijing
9.2
Exceptional
Karen from Singapore
Family with young children
Premier Twin Room
Stayed 2 nights in December 2019

Luxurious stay at a great location”

Wonderful accommodation with excellent service. Spacious room and luxurious amenities. It’s located just 5-min walk away from Wangfujing shopping street. Will definitely be back.

Reviewed December 26, 2019

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Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

Responded January 14, 2020
Waldorf Astoria Beijing
9.2
Exceptional
Jeffrey from China
Business traveler
King Deluxe Room
Stayed 1 night in August 2020

Value for Money!”

Fantastic location, nearby Forbidden City. Standard room, size exceeded my expectation. A great mix of traditional chinese and modern design. Great hotel room service, will come make your bed in the evening.

Reviewed August 24, 2020

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Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled service helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Responded October 09, 2020
Waldorf Astoria Beijing
9.2
Exceptional
TONG from Hong Kong SAR, China
Business traveler
King Deluxe Room
Stayed 1 night in August 2019

Exceptional”

Breakfast lacks a bit variety but other than that everything is great.

Reviewed August 23, 2019

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Thank you for your feedback. We regret we were not able to provide you with the quality of food you expected. We are constantly working to improve our menu offerings, and your comments will help us ensure that we are offering dining experiences that are as luxurious as our hotel itself. We hope you will consider staying with us the next time you are in the area, and we will work to ensure an unparalleled experience for you and your guests.

Responded September 11, 2019
Waldorf Astoria Beijing
7.6
Very good
austin from Macau SAR, China
Solo traveler
King Deluxe Room
Stayed 3 nights in December 2021

Too Dark ”

Prefer More bright design

Reviewed December 16, 2021

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Thank you for your suggestion. I hope that our unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Responded February 21, 2022
Waldorf Astoria Beijing
5.2
Lee from Taiwan
Business traveler
King Deluxe Room
Stayed 1 night in August 2019

Live up to your brandname! Catch up with your peers!”

Lousy but pricey food at this hotel provided by sub-standard staff from both restaurants. Impeccable aesthetics upon completion of construction would not blind us from noticing the many ugly details neglected incl. the unbelievably dusty aircon vent at the 1st fl. restaurant corner and the falling-off paint above the door to elevators. Been to Beijing Wanfujing staying at various 5-star hotels for more than a dozen times and this is by far the worst experience so far.

Reviewed August 04, 2019

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Thank you for taking the time to write a review about your recent stay at our hotel. We promise our guests a singular Waldorf luxury experience, and we will use your comments to ensure that we are continually working to achieve that ideal. I sincerely appreciate your feedback, and I hope you will consider staying with us in the future.

Responded August 07, 2019
Waldorf Astoria Beijing
9.6
Exceptional
Shella from Philippines
Couple
King Deluxe Room
Stayed 3 nights in July 2018

very helpful staff”

you know, majority of chinese people don't know how to speak english. the staff and crew of Waldorf Astoria is very helpful to us specially in booking taxi/car and restaurant reservation. also their rooms are very nice, high tech toilet bowl :D And also very near to the Shopping malls and Wangfujing Street Food

Reviewed July 13, 2018

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Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Responded July 26, 2018
Waldorf Astoria Beijing
10.0
Exceptional
KAZI from Canada
Family with young children
Premier Twin Room
Stayed 3 nights in August 2016

NA”

It was a great pleasure to stay at Waldorf Astoria Beijing. I've only one concern about the customer service during the check out time, that the cashier didn't give the authorization cancellation copy of my credit card. Other than this all other services were amazing!

Reviewed August 11, 2016

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9.2
Exceptional
Mary from Hong Kong SAR, China
Solo traveler
King Deluxe Room
Stayed 7 nights in October 2018

Good location, excellent services”

EChoose this hotel cause it is new and in the best location in Beijing. Staff are nice and helpful. Facilities are all in top grade. There is room to improve. Like better communication on check in, reception should tell us the room to room line is disable between 22:00 - 08:00. Adding a small rubbish bin in toilet room. One more tissue box in living room. A small table next to sofa for placing tea and food...etc. Anyway, the overall experience in this hotel is great and comfortable. Would like to visit again

Reviewed October 24, 2018

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Thank you for taking the time to share such a charming and thoughtful review. I was delighted to know that you were looking forward to your stay at Waldorf Astoria Beijing as much as we were look forward to welcoming you and it was a great pleasure for me to advise the team of your enjoyment stay and the font memories you took away with you. A warm welcome back awaits you whenever your travel plans allow.

Responded November 12, 2018
Waldorf Astoria Beijing
9.6
Exceptional
En from Malaysia
Couple
King Deluxe Room
Stayed 3 nights in October 2018

Fantastic”

The room and location was fantastic. Concierge was extremely helpful in assisting us with restaurant bookings, directions, and general planning

Reviewed October 22, 2018

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Thank you for your recent stay at Waldorf Astoria Beijing. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon.

Responded November 12, 2018
Waldorf Astoria Beijing
7.0
Very good
Temuujin from Mongolia
Business traveler
King Deluxe Room
Stayed 1 night in October 2014

Bad service”

Location, Cleanliness

It charges higher comparing with other similiar hotels. Staff performance and service is bad. Hotel staff over reacting about policy. They refused my friend to come upstairs and visit to my room for short term around 10pm.

Reviewed November 10, 2014

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8.0
Excellent
Lin from Taiwan
Business traveler
King Premier Room
Stayed 3 nights in April 2016

Boutique Size; Unlike Other Wardorf”

Boutique-size hotel- remains the outstanding staff service, however, a bit disappointed for the small and inactive facilities. Good location for doing busy in the Wangfuzin area.

Reviewed July 18, 2016

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9.6
Exceptional
Cheung from Hong Kong SAR, China
Family with teens
Premier Twin Room
Stayed 4 nights in September 2016

Best in town”

Best hotel in town, makes us feel like politicians!

Reviewed September 23, 2016

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10.0
Exceptional
En from Malaysia
Couple
King Deluxe Room
Stayed 1 night in October 2018

Fantastic”

Service, location, and room are extraordinary.

Reviewed October 17, 2018

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Thanks for taking the time to write your heartfelt review, and I hope to see you return to us soon to shape your own unique Waldorf Astoria experience.

Responded November 12, 2018
Waldorf Astoria Beijing
9.6
Exceptional
Wijanto from Indonesia
Family with teens
King Deluxe Room
Stayed 2 nights in February 2016

Excellent Service”

The staffs are very polite n responsif to help us.. They always try to satisfy us although we have difficulties with language..

Reviewed February 16, 2016

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8.4
Excellent
jiebin from China
Solo traveler
King Deluxe Room
Stayed 1 night in October 2020

设计再好 服务还是不行”

酒店对游客来说location无敌,设计、房间布局、设置备品卫生都可圈可点,整体相对比较新。但是,因为你不是希尔顿而是华尔道夫我必须要吐槽几个服务的点: 1)我早上到达酒店放下的行李 直到傍晚也没帮我拿回房间(已checkin) 2)观察了一下 门童从不帮人拿行李 3)在明确要求礼宾部帮忙叫“出租车”后 在非rushhour依然只选贵的专车叫 不是钱的问题 是应该问一下我意见确认先 4)最大的槽点来自于早餐: a.用餐区域很小 人又很多 服务员都在忙着refill 却没有很好的做好位置安排的工作 我这边被安排刚坐下 转身一对母子占了我的位置 b.一杯最最普通的咖啡等到天荒地老 从我坐下交代的咖啡 到我真的喝上 大概是35-40分钟 中间催了无数次 最后大概等到25分钟左右的时候服务员跑来说 咖啡机 忙不过来 还得至少15分钟 彻底把我惹毛 这时间我过马路商场里买杯手冲都回来了 c. made to order没有主动offer 问了才说 且同样的 慢慢慢慢慢 水波蛋做成球状煎蛋我都懒得当场投诉了 可能是我吹毛求疵 如果是隔壁希尔顿我没意见 然而是贵了一倍的华尔道夫 这样的入住体验我是不满意的 建议酒店在各种fancy的设计和重视打造网红酒店噱头的同时,把最最最基本的服务先做好,入住体验的好坏往往都在细节。

Reviewed October 28, 2020

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我们很遗憾您近期入住我们酒店时,我们未能提供您应当享受到的高品质服务。我们一直努力在我们酒店提供无与伦比的服务,同时也一直在寻找方式确保每一次的宾客体验都达到最佳水平。我们相信最杰出的服务一定真挚、主动且个性化。我们也将继续努力确保宾客在我们酒店享受到这样的服务。我已经将您的意见转达给我们的团队,确保我们将来在相关服务层面上能做得更好。下次若您有机会前来,请一定再次入住我们的酒店,让我们有机会为您提供您应当享受到的无与伦比的服务。

Responded October 29, 2020
Waldorf Astoria Beijing
12
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