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Vasa Hotel Surabaya
Vasa Hotel Surabaya
Vasa Hotel Surabaya
Vasa Hotel Surabaya
Vasa Hotel Surabaya
Vasa Hotel Surabaya
Vasa Hotel Surabaya

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8.9

Excellent

2,067 reviews

2,067 reviews

Housekeeping73
Breakfast44
Food & Dining10
See map

8.8

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Surabaya Town Square 3.6 km
Surabaya's Zoo 4.4 km
Bungkul Park 4.5 km
Tunjungan Plaza 5.2 km
Monkasel (Submarine Monument) 5.7 km
Masjid Nasional Al Akbar Surabaya 5.9 km
Tugu Pahlawan 6.2 km
Sampoerna Museum 7.3 km
Suramadu National Bridge 7.4 km
Pakuwon Food Festival 11.4 km
Nearby landmarks
Klinik Abdi Mulia 250 m
Family Dental Care 500 m
Andhika Badminton Court 760 m
Posyandu Cempaka II 910 m
Golden City Mall 1.0 km
Consulate of Belgium 1.1 km
Bukit Darmo Golf 1.2 km
Puskesmas Pembantu Pradah Kali Kendal 1.2 km
Puskesmas Pembantu Sono Kwijenan 1.2 km
Pasar Modern Puncak Permai 1.3 km
2021

Vasa Hotel Surabaya

Jl. HR. Muhammad No.31, Surabaya 60189, Indonesia,, Dukuh Pakis, Surabaya, Indonesia, 60189 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Dukuh Pakis part of Surabaya, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Swimming pool [indoor]

Kids club

Free Wi-Fi in all rooms!

Check-in/out [express]

This property is in high demand!

14 travelers have booked today.

Value for money8.9
Distance to city center10 km
Location rating8.8
Nearest airportJuanda International Airport (SUB)
Distance to airport14.2 km

Rooms available at Vasa Hotel Surabaya

Three Bedroom Apartment
...
  • Room size: 132 m²/1421 ft²
  • City view
  • 1 king bed & 1 queen bed & ...
Enter dates to see prices
Two - Bedroom Apartment
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed & 2 single beds
Enter dates to see prices
Glacier Suite
...
  • Room size: 62 m²/667 ft²
  • City view
  • 1 king bed
Enter dates to see prices
One-Bedroom Apartment
...
  • Room size: 66 m²/710 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Premium Twin
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Select Twin Room
...
  • Room size: 32 m²/344 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Executive Twin Room - Club Lounge Access Included
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premium King
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Select King Room
...
  • Room size: 32 m²/344 ft²
  • Street view
  • 1 double bed or 2 single be...
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Breccia Suite
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Vasa Hotel Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Vasa Hotel Surabaya?

Vasa Hotel Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 375000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Vasa Hotel Surabaya has a car park available for guests. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Vasa Hotel Surabaya?

Wake up to a great buffet breakfast at Vasa Hotel Surabaya. Adults can enjoy breakfast offered with an additional charge of 348000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Vasa Hotel Surabaya?

Vasa Hotel Surabaya features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Vasa Hotel Surabaya?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Vasa Hotel Surabaya. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Vasa Hotel Surabaya?

On-site venues and convenient event services make Vasa Hotel Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 6 venues can accommodate up to 2000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Vasa Hotel Surabaya?

Vasa Hotel Surabaya does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What restaurants are nearby Vasa Hotel Surabaya?

Vasa Hotel Surabaya is located in Dukuh Pakis, famous for good restaurants such as Madame Chang, Warung Leko and Bakmi GM.

What popular shopping places are close to Vasa Hotel Surabaya?

Shopping options in Vasa Hotel Surabaya’s Dukuh Pakis neighborhood include Supermal Pakuwon Indah, Lenmarc Mall and Pakuwon Trade Center - PTC.

What are popular attractions near Vasa Hotel Surabaya?

Vasa Hotel Surabaya is located in Dukuh Pakis area, which is famous for attractions such as Waterpark, Kidcity and GoBounce.

What popular natural sightseeing spots are close to Vasa Hotel Surabaya?

Vasa Hotel Surabaya is located within Dukuh Pakis, which makes it conveniently close to natural sights including Class5 climbing, Deer park and Catfish fishing spot.

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Explore the neighborhood

What people love about Vasa Hotel Surabaya

  • 10

    Exceptional
    Cleanliness

    "The room is new and clean."

    Pojanee

    |

    September 29, 2022

  • 10

    Exceptional
    Cleanliness

    "Clean, friendly staff & rooms are spacious and modern."

    eliya

    |

    September 23, 2022

  • 9.2

    Exceptional

    "In last 6 years, I always stay at this hotel."

    Katsunori

    |

    September 22, 2022

Property ranking|Compared to 875 Surabaya properties
See all rankings
Room size
56 sqm.
Cleanliness score
9.1/10
Couples review score
9/10
Service score
8.9/10
Bigger than
96
%
of Surabaya properties
Better than
95
%
of Surabaya properties
Better than
94
%
of Surabaya properties
Better than
92
%
of Surabaya properties
Overall rating:

8.9

Excellent
2,067 reviews
Cleanliness
9.1
Facilities
8.8
Location
8.8
Read all reviews >
What travelers say they love:
Amenities: Nice bluetooth speakers;
Andrew from Singapore
Business traveler
More about Vasa Hotel Surabaya

More about Vasa Hotel Surabaya

Vasa Hotel Surabaya

Enjoy all that Surabaya has to offer with a stay at Vasa Hotel Surabaya. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Enjoy all that Vasa Hotel Surabaya has to offer! Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi and car hire services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Vasa Hotel Surabaya.
For guests who would like to smoke, the designated smoking areas are available.
All guestrooms at Vasa Hotel Surabaya provide guests with a range of amenities to ensure a restful night. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Some rooms at Vasa Hotel Surabaya are available with design features like a separate living room. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Vasa Hotel Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Guests with dietary restrictions will appreciate a selection of cuisine types at Vasa Hotel Surabaya including halal options.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Fill your days with the array of activities and facilities offered at Vasa Hotel Surabaya. A relaxing end to every day is possible with a visit to the massage, located right in the hotel. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Challenge your travel group members or other guests to competitive fun, with the hotel's golf course on site.


Around the property

An array of attractions are a must-see while visiting Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 5.2 km away.


Reasons to stay here

Compared to other accommodations in Surabaya, facilities here are rated higher than 94% of them.
Guests who stayed here found it to be neat and tidy, scoring it above 95% of other accommodations in the city.
Past guests love the staff and service here, rating it above 92% of the other accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Breakfast

56 mentions

Housekeeping

36 mentions

Food & Dining

18 mentions

Swimming Pool

14 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Golf course [on-site]
  • Massage
  • Pool with view
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Kitchen
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids club
  • Kids meal
  • Playground
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Continental
  • Buffet
Restaurants on site

209 Dining

  • Cuisine: Asian, Indonesian, International
  • Menu: Buffet, A-la-carte

Xiang Fu Hai

  • Cuisine: Chinese
Location
Jl. HR. Muhammad No.31, Surabaya 60189, Indonesia,, Dukuh Pakis, Surabaya, Indonesia, 60189
Excellent
Location

8.8

Airports

  • Juanda International Airport (SUB)
    14.2 km
  • Abdul Rachman Saleh Airport (MLG)
    72.4 km

Public transportation

  • Tandes
    3.3 km
  • Wonokromo Railway Station
    4.7 km

Hospital or clinic

  • Klinik Abdi Mulia
    250 m

Shopping

  • Tunjungan Plaza
    5.2 km

Cash withdrawal

  • ATM
    340 m
What's nearby

Popular landmarks

  • Surabaya Town Square
    3.6 km
  • Surabaya's Zoo
    4.4 km
  • Bungkul Park
    4.5 km
  • Tunjungan Plaza
    5.2 km
  • Monkasel (Submarine Monument)
    5.7 km
  • Masjid Nasional Al Akbar Surabaya
    5.9 km
  • Tugu Pahlawan
    6.2 km
  • Sampoerna Museum
    7.3 km
  • Suramadu National Bridge
    7.4 km
  • Pakuwon Food Festival
    11.4 km

Nearby landmarks

  • Klinik Abdi Mulia
    250 m
  • Family Dental Care
    500 m
  • Andhika Badminton Court
    760 m
  • Posyandu Cempaka II
    910 m
  • Golden City Mall
    1.0 km
  • Consulate of Belgium
    1.1 km
  • Bukit Darmo Golf
    1.2 km
  • Puskesmas Pembantu Pradah Kali Kendal
    1.2 km
  • Puskesmas Pembantu Sono Kwijenan
    1.2 km
  • Pasar Modern Puncak Permai
    1.3 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Minimum age of guests is: 5 year(s).

Children 5-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee375000 IDR
  • Distance from city center10 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)348000 IDR
  • Daily Internet/Wi-Fi fee0 IDR

The property

  • Number of floors36
  • Number of restaurants3
  • Number of rooms 388
  • Room voltage220
  • Year property opened2014

Parking

  • Daily parking fee0 IDR

Reviews of Vasa Hotel Surabaya from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.1
Facilities8.8
Location8.8
Service8.9
Value for money8.9
High score for Surabaya
Rating
9+ Exceptional (362)
8-9 Excellent (112)
7-8 Very Good (115)
6-7 Good (20)
<6 Below Expectation (46)
Time of the year
Mar - May (134)
Jun - Aug (169)
Sep - Nov (128)
Dec - Feb (224)
All guests (1,942)
All room types
All languages

Show reviews that mention 

Showing 655 verified guest comments
12345
10.0
Exceptional
Johnny from Singapore
Couple
Select King Room
Stayed 2 nights in December 2018

Great Friendly Staff with 5 Star Facilities”

The lobby was cutely decorated with a Christmas theme due to the holiday season. The noise level, however, was a little high due to several weddings happening at the same time. This is understandable as it was probably wedding season. The staff was really great and made our stay very enjoyable. They were friendly and professional, always smiling and willing to help with any requests. The room was spacious and had very comfortable bed linens. The bathroom design was spacious and allowed for separate showers and toilets. The breakfast buffet was delicious and diverse, making for really good value for money. The hotel itself is located strategically to many good restaurants and massage parlours. 88 Family Reflexology, only a 1km away, was the cheapest massage I ever had with skilled masseuse! Overall, a great stay with good value for money.

Reviewed January 01, 2019

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Dear Johnny , Thank you for choosing our hotel as your accommodation for you and your family. We are happy to know that your overall stay experience at our hotel can exceed your expectation. Your positive feedback will surely passed to our associate to boost up their confidence. We definitely look forward for welcoming you back in near future. Best Regards , C. Paul Marcomm Manager

Responded January 09, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Fendi from Indonesia
Family with young children
Select King Room
Stayed 1 night in December 2018

Great value for money and great services”

It was a very pleasant stay at vasa hotel, spacious room (i loved the harman kardon music player in the room), good facilities (especially the kids playground, i seldom found this in other hotel), not too expensive (greay deals from agoda), very pleasant experience at the breakfast time and the food was good (very good set up using the ballroom instead the restaurant for breakfast anticipated the crowd during the new year holiday), overall it was good, will surely go back and stay again next time. My only cons was just the checking in period was too long, it was ubderstandable due to the hotel guests came together and checked in at the same time, it was a new years eve period, but i wished the hotel could anticipated better next time. Anything else was all good, great job!

Reviewed January 02, 2019

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Dear Fendi , We very much appreciate your review regarding your stay at Vasa Hotel Surabaya. It is always a pleasure to receive positive feedback. We will share your review with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards , C. Paul Marcomm Manager

Responded January 09, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Huai from Singapore
Couple
Select King Room
Stayed 1 night in May 2019

Awesome Stay!”

Staff are very nice, friendly and helpful! Hotel is very new and I love the interior! Room is spectacular and even provided with bluetooth speakers! Very cozy and spacious room. Toilet is very clean and spacious! The beds are superb and really comfortable! Breakfast is good and with a wide variety! Overall, a stay that is value for money and with comfort!

Reviewed May 06, 2019

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Dear Huai, Thank you for taking the time reviewing our hotel through Agoda site. We are proud to learn that our staff, our elegant interior guestroom can make your stay even better. We definitely look forward to welcoming you back at Vasa Hotel Surabaya in the near future. Sincerely Yours, C. Paul Marcomm Manager

Responded May 15, 2019
Vasa Hotel Surabaya
10.0
Exceptional
ZOEY from Malaysia
Solo traveler
Select King Room
Stayed 2 nights in June 2019

Excellent security, feel safe for Lady Solo Traveler”

This was my first time in Surabaya to attend Intensive Workshop. As a lady, safety is my top priority especially I was a solo traveler! When I entered the hotel lobby hall, this hotel has security machine to check everyone's bag and luggage. This hotel has more than 3000 CCTV and the staff were so thoughtful whereby I could change small note at their Front Desk. After I arrived into the room I requested, 1 hour later the HouseKeeper Department will phone call into my room and checked whether everything was ok for me. I highly recommended this hotel to Lady Solo Traveler!

Reviewed July 14, 2019

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Dear ZOEY, We very much appreciate your review through Agoda site. It is our commitment to exceeding guest satisfaction while visiting at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Yours Sincerely, C. Paul Marcomm Manager

Responded July 22, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Yeo from Indonesia
Couple
Premium King
Stayed 1 night in May 2022

amazing hotel”

honestly one of the best hotels and most worth for money at that. The staff were really nice and the hotel was so amazing. Japanese toilets that making your toilet experience a 10/10 and the beds and pillows were beyond comfortable. The staff were super friendly and helpful and spoke English. really 10/10

Reviewed May 12, 2022

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10.0
Exceptional
TARSIM from Indonesia
Business traveler
Select Twin Room
Stayed 2 nights in June 2019

Very nice housekeeping staff”

Wide selections of breakfast. 30minutes from airport. Near shopping malls. The staffs are nice, especially the housekeeping staff name Unda, he did make my room very clean, and left a note wishing me a pleasant stay and a bird folded with towel. Thats really made my day.

Reviewed June 24, 2019

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Dear TARSIM, Thank you for your wonderful review during your last visit to Vasa Hotel Surabaya. We are extremely delighted to read your kind feedback, as we always strive to exceed our guests' expectations. We're looking forward to serve you again on your next trip to Surabaya. Sincerely yours, C. Paul Marcomm Manager

Responded July 08, 2019
Vasa Hotel Surabaya
10.0
Exceptional
SER from Singapore
Couple
Select King Room
Stayed 1 night in May 2019

New hotel! ”

Seems like a new hotel to us. Beautiful lobby with chandeliers lights. We had a late check in and our King bed size room were fully booked :(. Fortunately, the hotel upgraded us for free to a one bed room apartment! It was a very big room except it seems abit dusty to us as my other half was sneezing all the way. Might be due to no one staying for awhile. Nevertheless, great stay at Vasa and would highly recommend to stay again!

Reviewed May 27, 2019

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Dear SER, Thank you for sharing the review of your recent visit with us. Your review is truly valuable in helping us maintain excellent service to guests and in ensuring that your expectations met on each visit. We look forward to welcoming you back at Vasa Hotel Surabaya. Yours Sincerely, C. Paul Marcomm Manager

Responded June 01, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Nicole from Singapore
Group
Select King Room
Stayed 2 nights in March 2019

Fantastic hotel with great service!”

Hotel room was very spacious and clean. Staff were attentive and provided excellent service. I enjoyed my stay here and would certainly stay here again during my next trip to Surabaya!

Reviewed March 24, 2019

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Dear Nicole , Thank you for sharing the review of your recent visit with us. Your opinion is truly valuable in helping us maintain excellent service to guests and in ensuring that your expectations met on each visit. Please be assured that your feedback has been shared with concerned departments, as we believe that your memorable experience will be one of our motivation in continuously delivering service to our guests. We look forward to welcoming you back at Vasa Hotel Surabaya. Yours Sincerely, C. Paul Marcomm Manager

Responded March 29, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Emilia from Indonesia
Family with teens
Select Twin Room
Stayed 1 night in February 2021

Exceptional”

It was my second time here. Happy with the service (staff friendlines and response) and hotel condition (clean and comfy). The small sticker "sanitize passed" at the door handle is a nice yet important message. Should improve the parking acc

Reviewed February 19, 2021

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10.0
Exceptional
Krishna from Indonesia
Couple
Select Twin Room
Stayed 1 night in November 2021

Lovely 5 stars hotel in West Surabaya”

Cant say anything much beside nice and comfortable hotel with great breakfast and nice value of money. Keep up the good works, been to this hotel for several times already!

Reviewed July 15, 2022

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10.0
Exceptional
caroline from Indonesia
Family with young children
Select King Room
Stayed 1 night in August 2020

good stay”

stay in here for a night and its amazing. this place is clean and the room is quite large. The breakfast is good. easy check in and checkout

Reviewed September 01, 2020

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Dear caroline, Thank you for leaving us such wonderful words. We are delighted to know that you had enjoyed your stay experience at Vasa Hotel Surabaya. Your kind remarks have also been shared with the team, thank you so much for this. We look forward to serving you again soon before too long. Warm Regards, Rendy Kurniawan Resident Manager

Responded October 15, 2020
Vasa Hotel Surabaya
9.6
Exceptional
Jimmy from Indonesia
Couple
Glacier Suite
Stayed 1 night in July 2019

Fantastic stay”

Everything was perfect. The room service was amazing. Staff at reception was very helpful. The most hospitable clean-up room guy I ever saw my entire life left us a nice note every morning with cute animal towel decorations. One day it was a dog, the other time was elephant. Wonderful experience. The staff at the executive lounge was very warm, they even bother to learn our name. Highly recommended. This is our second stay with them and we'll definitely coming back. They've made us feeling special.

Reviewed September 17, 2019

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Dear Jimmy, Thank you for sharing this constructive review. I am pleased to know that our commitment to providing an excellent hospitality service has provided you with a very comfortable stay on your recent visit and appreciate your feedback. Also, it gladdens us to know that you took advantage of our services and facilities. Please be assured that your feedback is shared with the team for our consistent improvement. We look forward to the opportunity to welcome you back to Vasa Hotel Surabaya. Sincerely Yours, C. Paul Marcomm Manager

Responded October 23, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Vallen from Indonesia
Couple
Select King Room
Stayed 1 night in February 2021

GOOD PLACE AND FRIENDLY STAFF”

We decided to come here just to transit before going to Bali for our honeymoon. However, the hotel really really provided us with a honeymoon surprises in the room and we really really appreciated it :) Ended up we didn't felt like a transit at all <3 Definitely will come back if we ever going to Surabaya again, Thank you Vasa!

Reviewed February 06, 2021

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10.0
Exceptional
Selvi from Indonesia
Family with young children
One-Bedroom Apartment
Stayed 1 night in December 2018

Nice hotel”

Every thing is great, plus they have a nice playground for kids. You dont have to go anywhere to entertain the kids. The apartment room size is spacious, electric stove is provided which a plus when you travel with baby

Reviewed January 13, 2019

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Dear Selvi , We very much appreciate your review regarding your stay at Vasa Hotel Surabaya. We are delighted to read that you had an excellent stay. It is our commitment to exceed guest satisfaction while staying at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Best regards , C. Paul Marcomm Manager

Responded January 14, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Princip from Indonesia
Group
Select Twin Room
Stayed 2 nights in August 2019

Nice Gym Facilities”

Very Nice Hotel and the Price is very Worth Value for Money the Gym facilities is very complete and clean with a very nice Rest Room Love It

Reviewed August 26, 2019

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Dear Princip, Thank you for sharing the review of your recent visit with us. Your review is truly valuable in helping us maintain excellent service to guests and in ensuring that your expectations met on each visit. We look forward to welcoming you back at Vasa Hotel Surabaya. Yours Sincerely, C. Paul Marcomm Manager

Responded August 27, 2019
Vasa Hotel Surabaya
10.0
Exceptional
Vanka from India
Solo traveler
Select King Room
Stayed 3 nights in June 2019

Exceptional”

Entire staff made my stay homely, comfortable and also memorable Particularly would like to appreciate the care taken and services provided by Manager Vicky and lounge staff Febby, Randy and Indah

Reviewed June 23, 2019

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Dear Vanka, Thank you for your positive feedback. We are delighted to hear that you have some uplifting downtime enjoying the staycation in our 5-star hotel. There is nothing more satisfying than to hear that you had a relaxing stay and were pleased with the facilities and services, especially our staff Mr.Vicky, Febby, Randy, and Indah would be happy to hear your compliment. We certainly look forward to welcoming you back for another #vasamoments stay. Sincerely yours, C. Paul Marcomm Manager

Responded July 08, 2019
Vasa Hotel Surabaya
10.0
Exceptional
astri from Indonesia
Family with young children
Select King Room
Stayed 1 night in January 2021

Exceptional”

The room was clean with big bathroom.. but the pool was small.. they had kids playground which was okay.. with the jungle gym

Reviewed January 25, 2021

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10.0
Exceptional
Low from Indonesia
Business traveler
Select Twin Room
Stayed 1 night in July 2021

Hotel just like home”

All hotel staffs are very friendly and make me feel i am judt at home very clean and comfortable

Reviewed July 28, 2021

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10.0
Exceptional
Marcel from Indonesia
Business traveler
Select King Room
Stayed 3 nights in August 2020

Enjoyable Business Trip”

Located in strategic location near Mayjen Sungkono & Pakuwon area, Vasa Hotel also provide excellent facilities and services. High quality F&B esp. the Bar at the Lobby which also serving alcoholic beverages. Nice!

Reviewed September 19, 2020

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Dear Marcel, Thank you for leaving us such a wonderful word. We are delighted to know that you had enjoyed your stay and dining experience at Vasa Hotel Surabaya. Your kind remarks have also been shared with the team, thank you so much for this. We look forward to serving you again soon before too long. Warm Regards, Rendy Kurniawan Resident Manager

Responded October 15, 2020
Vasa Hotel Surabaya
9.6
Exceptional
Yassir from Saudi Arabia
Couple
Select King Room
Stayed 4 nights in May 2019

The room was clean and tidy. Room service was good. All staffs were friendly and helpful. ”

The food was good with many variety. Overall my stay was enjoyable. Executive Lounge manager Mr. Bobby and his team are the best I ever met in a hotel ..you feel like u r with family.

Reviewed May 06, 2019

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Dear Yassir , Thank you for choosing Vasa Hotel Surabaya as your accommodation for you and your family. We are happy to know that your overall stay experience at our hotel can exceed your expectation especially our variety and quality of food. Thank you for your positive feedback will surely be passed to our associate to boost up their confidence, especially for Mr Bobby and team, as we believe that your memorable experience will be one of our motivation in continuously delivering service to our guests. We definitely look forward to welcoming you back in near future. Your Sincerely, C. Paul Marcomm Manager

Responded May 17, 2019
Vasa Hotel Surabaya
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