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The Prince Hakone Lake Ashinoko

4.5 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

144 Motohakone, Hakone-Machi, Ashigarashimo-Gun, Lake Ashi, Hakone, Japan, 250-0592

Highlights

Great view

- Stunning Lake Ashi and Mount Fuji views from many lake-facing rooms, b...

The room is bigger than usual and views are fabulous.
Great breakfast

- Hearty, varied breakfast buffet receives frequent praise; several gues...

Breakfast at the Lakeside Grill buffet was great.
Excellent room comfort & quality

- Spacious, family-friendly rooms and connecting layouts receive strong...

The room is sparkingly clean and well-maintained.
Top rated room amenities

- In-room amenities get positive mentions: Nespresso machine and capsule...

Professional guest services

- Staff consistently act polite, attentive and helpful—staff retrieve lo...

The staff are very helpful and attentive.

Facilities

Free Wi-Fi

Free parking

Spa

Front desk [24-hour]

Restaurants

Bar

Golf course

Massage

About us

Perched on Lake Ashi with direct Mount Fuji views, The Prince Hakone Lake Ashinoko offers castle-like lakeside charm for two: private lakeside onsen from local springs, Japanese garden & terrace, plus nearby sightseeing boats and a ropeway. Ideal for two travelers, this hotel is steps from Hakoneen Aquarium and close to Hakone Shrine and Kuzuryu Shrine. Relax in the hot spring bath, enjoy crafted cocktails at the stylish bar, or grab a casual bite at the coffee shop; room delivery is available. Rooms feature air conditioning, free Wi‑Fi, showers, toiletries and a private balcony or terrace—some with garden, lake or mountain views—making it a comfortable, scenic base for hikes, cruises and local sights. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

18 travelers have booked today.

Service 9.1
Cleanliness 9.0
Room comfort and quality 9.0
Facilities 8.7

Based on 4,392 verified reviews

Service

9.1

Cleanliness

9.0

Room comfort and qua...

9.0

Facilities

8.7

Location

8.6

Value for money

8.5

  • "The staff is very kind and eager to help with anything."
  • "Beautiful hotel right on Lake Ashi with breathtaking views"
  • "The service, location, cleanliness, and meals are perfect."
  • "Outstanding experience, nice location, buatiful Ousen."
  • "We loved staying at this hotel on the shores of Lake Ashi!"
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Nearest transportation options

Hakone En Station is within 0.25 km

Hakone Komagatake Ropeway is within 1.84 km

See map

8.6Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Hakone Shrine / Kuzuryu Shrine Singu
1.9 km
Ōwakudani
3.4 km
Hakone Ropeway
3.6 km
Pola Museum of Art
4.9 km
Sengokuhara
5.1 km
Closest landmarks
Hakone-en Shopping plaza
110 m
Hakone Prince Bakery
190 m
Hakone-en
210 m
Hakoneen Aquarium
230 m
Hakone En Station
250 m

Good to know

Value for money8.5
Distance to city center23km
Location rating8.6
Nearest airportHaneda Airport (HND)
Distance to airport79.3 km

Rooms available at The Prince Hakone Lake Ashinoko

Excellent
Room comfort & quality

9

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Based on 2654 reviews from verified travelers

Standard Double Room - Non-Smoking
...
  • Room size: 28 m²/301 ft²
  • Nature view
  • 1 double bed
Enter dates to see prices
Lake View Twin Room - Non-Smoking
...
  • Room size: 37 m²/398 ft²
  • Lake view
  • 2 double beds
Enter dates to see prices
Forest Twin Room - Non-Smoking
...
  • Room size: 38 m²/409 ft²
  • Garden view
  • 2 semi double beds
Enter dates to see prices
Superior Twin Room for 4 People - Non-Smoking
...
  • Room size: 40 m²/431 ft²
  • Nature view
  • 2 sofa beds and 2 single be...
Enter dates to see prices
Standard Twin Room, Non Smoking, Garden View
...
  • Room size: 38 m²/409 ft²
  • Garden view
  • 2 double beds
Enter dates to see prices
Main Building Double Room-Non Smoking
...
    Enter dates to see prices
    Suite Room Non-Smoking
    ...
    • Room size: 76 m²/818 ft²
    • 2 double beds
    • 2 double beds
    Enter dates to see prices
    Fireworks Viewing Stay by Lake Ashi - Twin Room with Garden View - Non Smoking
    ...
    • Room size: 38 m²/409 ft²
    • 2 double beds
    • 2 double beds
    Enter dates to see prices
    Fireworks Viewing Stay by Lake Ashi - Superior Quadruple Room - Annex - Non-Smoking
    ...
    • Room size: 40 m²/431 ft²
    • 2 single beds and 2 sofa be...
    • 2 single beds and 2 sofa be...
    Enter dates to see prices
    Superior Twin Room (Annex)
    ...
    • Room size: 40 m²/431 ft²
    • Lake view
    • 2 semi double beds
    Enter dates to see prices

    Frequently asked questions

    Delight in your holiday vacation the best way with a drink in your hand at The Prince Hakone Lake Ashinoko's bar readily available right in front of your doorstep for whenever you need a drink or two.

    For your ease of travel around the city, The Prince Hakone Lake Ashinoko provides shuttle service right at your doorstep making it simple for you to get to places conveniently.

    The Prince Hakone Lake Ashinoko offers a wide variety of non-water sport and outdoor activities such as golf course (within 3 km), bicycle rental, and hiking trails for guests to take advantage of while remaining here.

    While remaining at The Prince Hakone Lake Ashinoko, begin your vacation by exploring the nearest destinations that are within walking distance to the property which include Hakone-en Shopping plaza, Hakone Prince Bakery, and Hakone-en.

    The Prince Hakone Lake Ashinoko was built in 1978.

    The average room rate for The Prince Hakone Lake Ashinoko in the past month is 71704.08 JPY, compared to city's average of 49560.43 JPY.

    The Prince Hakone Lake Ashinoko supports up to 5, with payment card options such as American Express, MasterCard, and Visa.

    Past guests that stayed at The Prince Hakone Lake Ashinoko have given this property a rating of 9.116 for its excellent service as the major highlight for their stay.

    64.0% of our verified visitor reviews have given a positive appraisal and comments about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for The Prince Hakone Lake Ashinoko down in the review section.

    100.0% of our past customer ratings have given a positive appraisal and comments about this property's pet services. You can look up on more detailed customer reviews, and comments for The Prince Hakone Lake Ashinoko down in the review section.

    The closest train, metro, or bus station is Hakone En Station, 245.64 m away from The Prince Hakone Lake Ashinoko.

    Up to 30% off with Agoda Insider Deals!

    Prices drop the moment you sign in!

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    More about The Prince Hakone Lake Ashinoko

    More about The Prince Hakone Lake Ashinoko

    Experience Elegance and Tranquility at The Prince Hakone Lake Ashinoko

    Nestled in the scenic beauty of Hakone, Japan, The Prince Hakone Lake Ashinoko offers a luxurious retreat just 23 kilometers from the bustling city center. Established in 1978 and beautifully renovated in 2007, this 4.5-star hotel seamlessly blends timeless elegance with modern comfort. With 135 thoughtfully appointed rooms, guests are invited to indulge in spacious accommodations that provide stunning views of Lake Ashinoko and the surrounding mountains. Designed for discerning travelers, the hotel features a convenient check-in time from 3:00 PM and a check-out deadline of 11:00 AM, ensuring a relaxed and flexible stay. Please note that the hotel maintains a strict child policy, and children are not accommodated free of charge, with potential extra fees applicable. Whether you’re seeking a peaceful escape or a luxurious base to explore Hakone’s natural wonders, The Prince Hakone Lake Ashinoko promises an unforgettable experience in the heart of Japan’s scenic landscape.

    Exceptional Entertainment and Relaxation Facilities at The Prince Hakone Lake Ashinoko

    Discover a world of leisure and comfort at The Prince Hakone Lake Ashinoko, where a variety of entertainment facilities await to enhance your stay. Explore the charming gift and souvenir shops, perfect for finding unique keepsakes and local treasures to remember your visit. Unwind with a refreshing drink at the stylish bar, or indulge in a rejuvenating massage to soothe your muscles after a day of exploration. For ultimate relaxation, guests can enjoy the sauna, steam room, and spa facilities, offering a tranquil escape from everyday stress. Surrounded by lush gardens, the hotel provides a peaceful environment where you can stroll and soak in the natural beauty of Hakone. Whether you're seeking entertainment, relaxation, or a blend of both, The Prince Hakone Lake Ashinoko promises a memorable experience with its diverse range of facilities designed to cater to your every need.

    Exceptional Sports Facilities at The Prince Hakone Lake Ashinoko

    Discover a haven for outdoor enthusiasts at The Prince Hakone Lake Ashinoko, where a range of sports facilities await to elevate your stay. Golf lovers will appreciate the on-site golf course, offering a lush, scenic setting to enjoy a round of golf amidst the stunning natural beauty of Hakone. The course provides a perfect blend of relaxation and challenge, making it an ideal spot for both beginners and seasoned players. For those seeking adventure on the water, the hotel offers access to boats, allowing guests to explore the serene Lake Ashinoko at their own pace. Whether you're sailing leisurely or engaging in a spirited boat ride, this activity promises unforgettable views and a tranquil escape. Additionally, the surrounding area boasts picturesque hiking trails, inviting guests to immerse themselves in nature, enjoy invigorating walks, and discover the breathtaking landscapes that define Hakone. These diverse sports facilities make The Prince Hakone Lake Ashinoko a perfect destination for active travelers and nature lovers alike.

    Convenience Facilities at The Prince Hakone Lake Ashinoko

    Experience seamless comfort during your stay at The Prince Hakone Lake Ashinoko, where a range of convenience facilities are thoughtfully available to enhance your visit. Guests can enjoy the convenience of free Wi-Fi in all rooms and public areas, ensuring you stay connected whether you're relaxing in your room or exploring the scenic surroundings. For your laundry needs, the hotel offers efficient laundry and dry cleaning services, while luggage storage and daily housekeeping provide added convenience and comfort throughout your stay. Additional amenities include safety deposit boxes for your valuables, a concierge service to assist with your sightseeing plans, and a designated smoking area for your convenience. To keep you refreshed, vending machines are available on-site, offering snacks and beverages at any time. Whether you're here for leisure or business, The Prince Hakone Lake Ashinoko's comprehensive facilities are designed to make your stay effortless and enjoyable.

    Convenient Transport Facilities at The Prince Hakone Lake Ashinoko

    Guests staying at The Prince Hakone Lake Ashinoko can enjoy the ease of accessing the hotel with its onsite car park, providing a hassle-free parking experience for travelers arriving by car. The spacious and secure parking area is available free of charge, allowing guests to explore the beautiful Hakone region at their own pace without worrying about parking fees. For added convenience, the hotel also offers a shuttle service, making it simple for guests to travel between the hotel and nearby attractions or transportation hubs. This seamless transport support ensures a comfortable and stress-free stay, allowing visitors to focus on enjoying the stunning natural scenery and luxurious amenities.

    Luxurious and Comfortable Room Facilities at The Prince Hakone Lake Ashinoko

    Experience ultimate comfort with our well-appointed rooms featuring modern amenities designed for your relaxation. Each room is equipped with air conditioning to ensure a pleasant stay, along with blackout curtains that provide a restful environment. Enjoy entertainment on the television with satellite and cable channels, or unwind with in-house movies for a cozy night in. For your convenience, rooms come with a hair dryer, complimentary toiletries, and plush linens and towels to enhance your comfort. Step outside onto the balcony or terrace to take in the stunning views of Hakone’s natural beauty. Refresh yourself with the coffee or tea made using the in-room coffee/tea maker, or keep your refreshments cold in the refrigerator and mini bar. Soft bathrobes are provided for added luxury, making your stay truly indulgent. Whether you're here for relaxation or exploration, our thoughtfully equipped rooms ensure a memorable and comfortable experience.

    Exquisite Dining Experiences at The Prince Hakone Lake Ashinoko

    At The Prince Hakone Lake Ashinoko, guests are invited to indulge in a variety of delightful dining options that cater to every palate. Start your day with a hearty breakfast buffet featuring a wide selection of both Japanese and Western dishes, including fresh pastries, seasonal fruits, and warm, savory options. For a more casual yet charming experience, the on-site coffee shop offers a cozy atmosphere where you can enjoy expertly brewed coffee, specialty teas, and light snacks throughout the day. The hotel's restaurant provides a refined setting for guests to savor exquisite meals prepared with fresh, local ingredients. Whether you're enjoying a leisurely breakfast or an elegant dinner, the restaurant promises a memorable culinary journey. Daily housekeeping ensures that your dining environment remains pristine and inviting, allowing you to relax and fully enjoy your dining experiences during your stay at The Prince Hakone Lake Ashinoko.

    Elegant Room Options at The Prince Hakone Lake Ashinoko with Stunning Views

    Booking these rooms through Agoda guarantees you the best prices available, allowing you to experience luxury and comfort without worry. The platform offers a hassle-free booking process, making it easy to secure your preferred room type quickly and confidently. Whether you're seeking stunning mountain views, lakeside tranquility, or spacious accommodations for your group, Agoda ensures your stay at The Prince Hakone Lake Ashinoko is seamless and memorable from the moment you reserve.

    Serene Beauty of Lake Ashi in Hakone, Japan

    Nestled amidst the scenic mountains of Hakone, Lake Ashi (Ashinoko) offers visitors a breathtaking escape into nature’s tranquility. Surrounded by lush greenery and volcanic landscapes, this picturesque crater lake is renowned for its stunning views of Mount Fuji, especially on clear days when the iconic peak reflects perfectly on the water’s surface. The area is a haven for outdoor enthusiasts and photographers alike, providing countless opportunities for sightseeing, boat cruises, and leisurely strolls along the lakeshore.

    Seamless Journey from Major Airports to The Prince Hakone Lake Ashinoko

    Traveling from the nearby airports to The Prince Hakone Lake Ashinoko is a smooth and scenic journey that immerses you in Japan’s natural beauty from the very start. If you're arriving via Tokyo's Narita International Airport or Haneda Airport, the most convenient option is to take a train or a private transfer directly to Hakone. From Narita, you can hop on the Narita Express to Tokyo Station, then transfer to the Odakyu Line's Odawara Express or Romancecar, which will take you directly to Odawara Station—the gateway to Hakone. From Haneda Airport, a quick train ride via the Tokyo Monorail to Hamamatsucho Station followed by the JR Tokaido Shinkansen or Odakyu Line will get you to Odawara in about 1.5 to 2 hours. Once you arrive at Odawara Station, the journey continues with a scenic local train ride on the Hakone Tozan Railway, which winds its way up the mountains toward Hakone-Yumoto Station. From there, a short bus or taxi ride will take you directly to The Prince Hakone Lake Ashinoko, nestled beautifully beside Lake Ashi. For those seeking convenience and comfort, private transfers and shuttle services are also available, offering a hassle-free door-to-door experience. Whether you arrive by train or plane, the transition to this luxurious lakeside retreat promises breathtaking views and a relaxing start to your Hakone adventure.

    Luxury and Comfort: Comparing Room Prices at The Prince Hakone Lake Ashinoko and Hakone

    The Prince Hakone Lake Ashinoko offers an exceptional stay with room prices ranging from $351 to $400, positioning it as a premium choice for travelers seeking luxury and scenic beauty. This hotel provides a refined experience, blending elegant design with breathtaking views of Lake Ashinoko, making it a standout option in Hakone's hospitality scene. Its pricing reflects the high-quality amenities and exclusive atmosphere that guests can expect during their visit. In contrast, the average hotel room in Hakone generally costs between $301 and $350, making The Prince Hakone Lake Ashinoko a slightly more upscale option. While it commands a higher price point, guests are rewarded with superior service, luxurious accommodations, and unparalleled vistas. For travelers willing to invest a bit more for a memorable and indulgent experience, The Prince Hakone Lake Ashinoko offers excellent value within Hakone's diverse range of accommodations.

    Exceptional Hospitality and Stunning Location at The Prince Hakone Lake Ashinoko

    Guests consistently praise The Prince Hakone Lake Ashinoko for its warm and friendly staff, making every stay feel welcoming and personalized. Visitors enjoy the spacious, beautifully maintained rooms equipped with high-quality bathrobes, offering a truly relaxing retreat. The hotel’s picturesque setting near Lake Ashinoko and its romantic lobby interiors create a serene atmosphere that perfectly complements its proximity to Hakone’s top tourist attractions. Many guests highlight the excellent value for money, emphasizing the hotel’s clean and beautiful environment, complemented by attentive customer service and delicious meals. The convenient shuttle bus service from Hakone Port adds to the ease of exploring the area, making this resort a perfect choice for those seeking both comfort and adventure. Overall, visitors leave with wonderful memories of their peaceful, luxurious, and memorable stay at this beautiful Hakone retreat.

    Exceptional Comfort and Impeccable Service at The Prince Hakone Lake Ashinoko

    Guests consistently praise The Prince Hakone Lake Ashinoko for its outstanding facilities and pristine cleanliness, creating a welcoming and luxurious environment that enhances every stay. The hotel’s thoughtful amenities and well-maintained grounds offer a perfect retreat amidst the natural beauty of Hakone, making it an ideal destination for relaxation and leisure. The attentive staff and comfortable accommodations receive high marks for their professionalism and dedication, ensuring guests feel valued and well-cared-for throughout their visit. With a strategic location offering stunning views and easy access to local attractions, combined with great value, The Prince Hakone Lake Ashinoko stands out as a top choice for travelers seeking quality, comfort, and exceptional service in Japan.

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    Amenities and facilities

    Excellent8.7

    Facilities

    Languages spoken
    • English
    • Japanese
    Outdoor
    • Bicycles
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Fishing
    • Garden
    • Golf course [on-site]
    • Hiking
    • Massage
    • Public bath
    • Sauna
    • Spa
    • Spa/sauna
    • Steamroom
    • Table tennis
    Cleanliness and safety
    • Body thermometer
    • Cashless payment service
    • First aid kit
    • Hand sanitizer
    • Physical distancing of at least 1 meter
    • Safe dining setup
    • Staff trained in safety protocol
    Dining, drinking, and snacking
    • Bar
    • Breakfast [buffet]
    • Breakfast [continental]
    • Coffee shop
    • Restaurants
    • Vending machine
    Swimming & soaking
    • Hot spring bath
    • open air bath
    Services and conveniences
    • Air conditioning in public area
    • Business facilities
    • Concierge
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Gift/souvenir shop
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Family/child friendly
    • Family room
    • Kids meal
    Land sports
    • Golf course (within 3 km)
    Access
    • CCTV in common areas
    • CCTV outside property
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed unavailable
    • Safety/security feature
    • Security [24-hour]
    • Service animals are welcome
    • Smoke alarms
    Getting around
    • Car park [free of charge]
    • Car park [on-site]
    • Car power charging station
    • Shuttle service
    Sports equipment rental
    • Bicycle rental
    Available in all rooms
    • Air conditioning
    • Bathtub
    • Free bottled water unavailable
    • Heating
    • Non-smoking
    • Refrigerator
    • Towels
    • TV

    Food and dining

    Restaurants on site
    レイクサイドグリル ( Lake Side Grill )
    • Menu: Buffet, A-la-carte
    ル・トリアノン ( Le Trianon )
    • Cuisine: French
    なだ万 雅殿 ( Nadaman Garden )
    • Cuisine: Japanese

    Location

    144 Motohakone, Hakone-Machi, Ashigarashimo-Gun, Lake Ashi, Hakone, Japan, 250-0592

    Excellent8.6

    Location

    Airports
    • Haneda Airport (HND)
      79.3 km 1.7 hour drive
    • Mt. Fuji Shizuoka Airport (FSZ)
      88.7 km 1.8 hour drive
    Public transportation
    • Hakone En Station
      250 m
    • Hakone Komagatake Ropeway
      1.8 km
    Hospital or clinic
    • Hakone Rehabilitation Hospital
      5.7 km
    Convenience store
    • 7 Eleven
      2.5 km

    What's nearby

    Popular landmarks
    • Hakone Shrine / Kuzuryu Shrine Singu
      1.9 km
    • Ōwakudani
      3.4 km
    • Hakone Ropeway
      3.6 km
    • Pola Museum of Art
      4.9 km
    • Sengokuhara
      5.1 km
    • Hakone Gōra Park
      5.2 km
    • The Hakone Open-Air Museum
      5.3 km
    • Hakone Venetian Glass Museum
      5.9 km
    • Odawara Castle
      13.9 km
    Nearby landmarks
    • Hakone-en Shopping plaza
      110 m
    • Hakone Prince Bakery
      190 m
    • Hakone-en
      210 m
    • Hakoneen Aquarium
      230 m
    • Hakone En Station
      250 m
    • Petting Zoo
      520 m
    • Lake Ashi
      610 m
    • Hakone En Golf Course
      710 m
    • Hakone Moto Tsumiya Shrine
      960 m
    • Hakuryu Shrine
      970 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib may be requested directly from the property. Subject to availability.
    Children 3-5 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 6 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • The property does not allow guests with tattoos.
    • Guests who are heavily intoxicated are not allowed to enter the property.
    • Children 4 – 5 years old will be charged for the children's meal.
    • Guests are not allowed to access public bath while wearing diapers.
    • 【Shuttle Service】
      11:45 AM, 2:00 PM, 4:15 PM
      10:30 AM, 1:00 PM, 3:15 PM
      If you wish to use the shuttle service, please make a reservation via the hotel’s official website by noon, two days prior to your desired boarding date.
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from15:00
    • Check-out until11:00
    • Reception open until00:00
    Getting around
    • Distance from city center23km
    Extras
    • Daily Internet/Wi-Fi fee0 JPY
    • Breakfast charge (unless included in room price)4600 JPY
    The property
    • Year property opened1978
    • Number of floors3
    • Room voltage100
    • Number of rooms 135
    • Most recent renovation2007
    • Non-smoking rooms/floorsno
    • Number of restaurants2
    • Number of bars/lounges1

    Reviews of The Prince Hakone Lake Ashinoko from real guests

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    All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

    Provided by verified guests of

    Agoda logo
    8.7

    Excellent

    Recent ratings trend

    10 most recent verified ratings received by the property

    • 9.2
    • 9.6
    • 9.6
    • 9.2
    • 10
    • 8.0
    • 10
    • 8.0
    • 10
    • 9.6

    Most recent

    From 2,654 reviews

    • Service score 9.1 out of 10 and is a high score in Hakone
      Service9.1
    • Cleanliness score 9 out of 10
      Cleanliness9.0
    • Room comfort and quality score 9 out of 10
      Room comfort and quality9.0
    • Facilities score 8.7 out of 10 and is a high score in Hakone
      Facilities8.7
    • Location score 8.6 out of 10 and is a high score in Hakone
      Location8.6
    • Value for money score 8.5 out of 10 and is a high score in Hakone
      Value for money8.5
    High score for Hakone

    Rating

    9+ Exceptional (587)
    8-9 Excellent (206)
    7-8 Very Good (180)
    6-7 Good (63)
    <6 Below Expectation (58)

    Review summary

    Powered by OpenAI

    Guests thoroughly enjoyed their stay at this hotel, with many mentioning the excellent and friendly service from staff. The beautiful lake and Mt. Fuji views were also a highlight, and the great onsen experience was enjoyed by many. Additionally, guests appreciated the spacious and comfortable rooms with lake views.

    Despite some dated and unclean rooms, this hotel offers many great features. Guests without a car may face transportation challenges, but shuttle buses are provided for convenience.

    Did you find this review summary helpful?

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    Show reviews that mention 

    Location

    Mentioned in 91 reviews
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    89% Positive
    sentiment-negative-indicator
    10% Unfavourable

    Service

    Mentioned in 83 reviews
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    96% Positive
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    Room view

    Mentioned in 53 reviews
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    Cleanliness

    Mentioned in 51 reviews
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    7% Unfavourable

    Hot spring

    Mentioned in 50 reviews
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    94% Positive
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    6% Unfavourable

    Breakfast

    Mentioned in 41 reviews
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    87% Positive
    sentiment-negative-indicator
    12% Unfavourable

    Room size

    Mentioned in 39 reviews
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    100% Positive

    Atmosphere

    Mentioned in 26 reviews
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    92% Positive
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    7% Unfavourable

    Restaurant options

    Mentioned in 24 reviews
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    Showing 1,094 verified guest comments
    Changed to review page 1
    1. 10.0
      Exceptional
      EMIKO from Japan
      Couple
      Standard Double Room - Non-Smoking
      Stayed 1 night in September 2025

      “I spent a luxurious time.”

      This time, I wanted to enjoy the seafood in Odawara and stay at Lake Ashi, so I was taken care of. Since I arrived a little early, I was allowed to park my car (the staff were kind and even showed me directions). I visited the adjacent facility where I could interact with animals. It was very nice. The staff during check-in at the hotel were also very kind, and the room was spacious, allowing us to relax comfortably. We sat on a chair at a spot overlooking Lake Ashi in the evening and spent a quiet time together, then enjoyed the large public bath, which felt great. In the morning, I went to the large public bath at 6 AM and took a morning walk afterward. I had a wonderfully luxurious time. The hotel we chose, being close to Lake Ashi, was a great decision. We talked about making this an annual trip. We will rely on you again next year. Please take care of us then. Thank you to all the staff for this time.

      Reviewed September 28, 2025
      Auto-translated through generative A.I.

      EMIKO 様 この度は数あるホテルの中より、ザ・プリンス 箱根芦ノ湖をご利用いただきまして誠にありがとうございました。 またご多用の中、ご感想をお寄せいただき、心よりお礼申しあげます。 ご滞在中は、隣接施設での動物との触れ合いやチェックイン時のスタッフの対応、そして大浴場でのお寛ぎなどにご満足いただけたようでうれしく思います。早朝のご散歩やごゆっくりされたお時間も当館での思い出の一つとなりましたら幸いでございます。 これからも景観の強みを活かし、ご利用のお客様にご満足いただけますように努めてまいりますので、引き続きご愛顧くださいますようお願い申しあげます。箱根にお越しの際は、日帰りでお楽しみいただけるお食事やアクティビティもございますので、ぜひ当ホテルへもお気軽にお立ち寄りくださいませ。次回お越しの際も、スタッフ一同心を込めてお迎えいたします。 貴重なご意見をいただき誠にありがとうございました。 ザ・プリンス 箱根芦ノ湖:倉石 悠暉

      Responded October 05, 2025
      The Prince Hakone Lake Ashinoko
    2. 8.4
      Excellent
      SETSUKO from Japan
      Couple
      Superior Twin Room for 4 People - Non-Smoking
      Stayed 1 night in March 2026

      “The room was spacious and very relaxing.”

      This was my first time using your services, and I enjoyed the great view, spacious room, and was able to relax. The staff's service was also very good, and the meals were delicious; I ended up eating a lot. The large communal bath was very warming for the body. The only downside was that it was a bit difficult to adjust the temperature of the shower in the room. I would like to use your services again. Thank you very much for everything.

      Reviewed March 09, 2026
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      この度は数あるホテルの中より、ザ・プリンス 箱根芦ノ湖をご利用いただきまして誠にありがとうございました。 またご多用の中、ご感想をお寄せいただき、心よりお礼申しあげます。 ご滞在中は、ホテルの景観や客室の広さにご満足いただけたようでうれしく思います。またスタッフの対応やお食事、温泉につきましてもご満足いただけたようで何よりでございます。 一方で、お部屋のシャワーの温度調節につきましてはご不便をお掛けしてしまい誠に申し訳ございませんでした。いただきましたご意見は設備点検の参考とさせていただき、より快適にご利用いただけるよう改善に努めてまいります。 これからもご利用の皆さまに快適にお過ごしいただけますようスタッフ一同、サービスの向上に努めてまいります。 箱根には四季折々の楽しみ方がございます。ご機会がございましたら箱根にお越しいただき、当ホテルへもお気軽にお立ち寄りくださいませ。 貴重なご意見をいただき誠にありがとうございました。ザ・プリンス 箱根芦ノ湖:倉石

      Responded March 14, 2026
      The Prince Hakone Lake Ashinoko
    3. 10.0
      Exceptional
      Malinee from Thailand
      Group
      Lake View Twin Room - Non-Smoking
      Stayed 1 night in December 2025

      “Good quality, suitable for the price.”

      - The hotel is in a great location, next to the lake, and offers a partial view of Mount Fuji. - Traveling by bus is the most convenient (but not applicable for the Hakone pass bus). - The hotel has a mini bus for shuttle service, but it runs on a schedule and cannot be called at all times, stopping at MotoHakone pier. - Booking accommodation with breakfast and dinner included is best because it is far from shops, and you need to take a bus to go out. - The hotel is very large, has a nice atmosphere, is quiet and peaceful, making it perfect for relaxation.

      Reviewed December 08, 2025
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      Dear Customer, Thank you very much for choosing The Prince Hakone Lake Ashinoko from among the many hotels available. We are pleased to hear that you enjoyed the scenery of our hotel and that you were able to spend a relaxing time in our quiet and calming environment. It is truly gratifying to know that you felt comfortable during your stay. As we are located within a national park, certain inconveniences may occur, but we hope you were able to enjoy the beauty of Hakone’s natural surroundings. We will also make use of your valuable comments regarding meal-inclusive plans and shuttle bus information as reference for future guest guidance. We will continue to make the most of our scenic environment and strive to provide an experience that satisfies all our guests. Thank you once again for your invaluable feedback. The Prince Hakone Lake Ashinoko Yuki Kuraishi

      Responded December 11, 2025
      The Prince Hakone Lake Ashinoko
    4. 8.4
      Excellent
      hiroko from Japan
      Family with teens
      Forest Twin Room - Non-Smoking
      Stayed 1 night in April 2026

      “The garden by the lakeside, exclusive for guests, is lovely.”

      When we arrived at the hotel in the evening, the staff told us, "The surface of the lake is most beautiful right now." It was really sparkling and beautiful, so before sunset, our whole family went out to the garden where we could see Mount Fuji and enjoyed the scenery.

      Reviewed April 20, 2026
      Auto-translated through generative A.I.

      この度は数あるホテルの中より、ザ・プリンス箱根芦ノ湖をご利用いただきまして誠にありがとうございました。 またご多用の中、ご感想をお寄せいただき、心よりお礼申しあげます。 ご滞在中は、当ホテルの景観にご満足いただけたようでうれしく思います。また、ご家族皆さまで富士山や湖の美しい風景をお楽しみいただけたご様子を大変うれしく拝読いたしました。 箱根には四季折々の楽しみ方がございます。ご機会がございましたら箱根にお越しいただき、当ホテルへもお気軽にお立ち寄りくださいませ。 これからもご利用の皆さまに快適にお過ごしいただけますようスタッフ一同、サービスの向上に努めてまいります。 貴重なご意見をいただき誠にありがとうございました。 ザ・プリンス箱根芦ノ湖:倉石

      Responded May 03, 2026
      The Prince Hakone Lake Ashinoko
    5. 10.0
      Exceptional
      秋涵 from China
      Couple
      Lake View Twin Room - Non-Smoking
      Stayed 2 nights in June 2025

      “I highly recommend travelers to Hakone to experience the beauty of the Lake Ashi Prince Hotel!”

      The hotel is located by the lake near the Hakone Garden bus station, with top-notch scenery, spacious and comfortable rooms. The staff is patient, enthusiastic, polite, and elegant, and several of them speak Chinese, which provided us with great convenience. We can reach the hotel for free using the W line bus included in the Hakone Pass. The hotel also provides shuttle service from Odawara Station, and the driver was very thoughtful, friendly, and professional! There are three restaurants in the hotel: Japanese, French, and buffet. We tried the French cuisine, and the experience was wonderful. The gentleman who served us in the French restaurant was also very elegant, enthusiastic, and professional. In summary, everything at the Lake Ashi Prince Hotel was fantastic—my top choice for a vacation!

      Reviewed June 29, 2025
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      Dear Customer, Thank you very much for choosing The Prince Hakone Lake Ashinoko among the many available hotels. We also sincerely appreciate you taking the time out of your busy schedule to share your thoughts with us. We are pleased to hear that you were satisfied with the scenic views and the spacious guest room during your stay. We are also honored to receive your kind words about our staff’s hospitality. In particular, we are truly delighted that your experience at the French restaurant was so memorable, and your feedback will be a great encouragement to the staff involved. We will continue to make the most of our beautiful surroundings and strive to provide a satisfying experience for all our guests. We sincerely hope for your continued patronage. Thank you again for your valuable feedback. The Prince Hakone Lake Ashinoko – Yuki Kuraishi

      Responded July 06, 2025
      The Prince Hakone Lake Ashinoko
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