Lobby, The Pilgrm in London
Medium Double Room - Guestroom, The Pilgrm in London
Food and beverages, The Pilgrm in London
Balcony/terrace, The Pilgrm in London
Garden, The Pilgrm in London
Balcony/terrace, The Pilgrm in London
Lobby, The Pilgrm in London

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8.4Excellent

480 reviews

480 reviews

Location 9.3
Cleanliness 8.9
Service 8.6
Value for money 7.7
Facilities 7.3
See map

9.3Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
Available
Walkable places
Norfolk Square Gardens
70 m
Norfolk Square Garden
80 m
Talbot Square Gardens
100 m
Alexander Fleming Laboratory Museum
210 m
Paddington (Circle & Bakerloo)
30 m
Popular landmarks
Madame Tussauds London
1.6 km
Natural History Museum
2.1 km
V&A - Victoria and Albert Museum
2.1 km
Buckingham Palace
2.8 km
National Gallery
3.3 km
Closest landmarks
Winston Churchill Wing
100 m
Jefferies Wing
120 m
Out Patients Department
140 m
Cambridge Wing
190 m
Apek Pharmacy
190 m

The Pilgrm

25 London Street, Norfolk Square, Hyde Park, London, United Kingdom, W2 1HH - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Hyde Park, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous London Eye. This 4-star property features restaurant to make your stay more indulgent and memorable.

Highlights

Hygiene Plus

Located in heart of London

Check-in [24-hour]

30 meters to public transportation

Inside city center

Facilities

Front desk [24-hour]

Pets allowed

Free Wi-Fi in all rooms!

Check-in/out [express]

Luggage storage

Car park [on-site]

Coffee shop

Bar

This property is in high demand!

8 travelers have booked today.

Value for money7.7
Location rating9.3
Nearest airportLondon City Airport (LCY)
Distance to airport15.6 km

Rooms available at The Pilgrm

Large Double Room
...
  • Room size: 16 m²/172 ft²
  • Street view
  • 1 king bed
Enter dates to see prices
Medium Double Room
...
  • Room size: 12 m²/129 ft²
  • Street view
  • 1 double bed
Enter dates to see prices
Small Double Room
...
  • Room size: 10 m²/108 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Bunk
...
  • Non-smoking
  • Shower
  • 1 bunk bed
Enter dates to see prices
Singe Room
...
  • Shower
  • 1 semi double bed
Enter dates to see prices
Double Bed room
...
  • Room size: 12 m²/129 ft²
  • Non-smoking
  • 1 double bed & 1 double bed
Enter dates to see prices
Classic Double Bed Room
...
  • Room size: 10 m²/108 ft²
  • Non-smoking
  • 1 double bed & 1 double bed
Enter dates to see prices
Comfort Double Bed Room
...
  • Room size: 14 m²/151 ft²
  • Non-smoking
  • 1 double bed & 1 queen bed
Enter dates to see prices
Standard Double Room
...
  • Room size: 12 m²/129 ft²
Enter dates to see prices
Standard Double Room
...
  • Room size: 12 m²/129 ft²
Enter dates to see prices

Frequently asked questions

Does The Pilgrm provide laundry services?

Yes! The Pilgrm offers laundry service at your fingertips for whenever you need your favorite outfits clean and fresh all throughout your holiday. Please contact the property for more information.

Does The Pilgrm provide dry cleaning services?

Yes! The Pilgrm features dry cleaning service that is accessible all throughout your stay, ensuring you're always looking your finest in your favorite outfit. Please contact the property for more information.

What public parks are within range of The Pilgrm?

While staying at The Pilgrm, indulge in your morning or evening walk at nearby park which include The Royal Parks, Triangle Garden, and Formosa Garden.

What do past travelers love most about The Pilgrm?

Verified guests that stayed at The Pilgrm have given this property a rating of 9.298 for its remarkable location as the primary highlight for their stay.

What is the typical rating that verified Solo travelers' have given to The Pilgrm?

Past solo travelers that have stayed at this property have given The Pilgrm an average rating of 7.4. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Business travelers' have given to The Pilgrm?

Verified business travelers that have stayed at this property have given The Pilgrm an average rating of 8.0. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Couples' have given to The Pilgrm?

Past couple travelers that have stayed at this property have given The Pilgrm an average rating of 7.5. You can look up on more specific customer testimonials, and remarks by filtering for a specific type of verified guest travelers down in the review section.

What is the typical rating that past Families with young children have given to The Pilgrm?

Past families with young children that have stayed at this property have given The Pilgrm an average rating of 7.6. You can look up more in depth customer ratings and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that verified Families with older children have given to The Pilgrm?

Past families with older children that have stayed at this property have given The Pilgrm an average rating of 6.5. You can check out more descriptive customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Group travelers have given to The Pilgrm?

Past group travelers that have stayed at this property have given The Pilgrm an average rating of 7.3. You can find more comprehensive customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.

What is the nearest train, metro, or bus station to The Pilgrm?

The nearest train, metro, or bus station is Nunhead Train Station, 10054.39 m away from The Pilgrm.

What people love about The Pilgrm

  • 9.6

    Exceptional
    Cleanliness

    "Rooms are clean and well decorated."

    Shaira

    |

    June 7, 2022

  • 8.4

    Excellent
    Location

    "Great Facilities &Location"

    YI-CHIEN

    |

    March 12, 2023

  • 8.4

    Excellent
    Location

    "Was the perfect location for us to get in fast on the Paddington Express and then back to Heathrow easily next day."

    Elizabeth

    |

    November 16, 2022

Property ranking|Compared to 10,373 London properties
Location score
9.3/10
Cleanliness score
8.9/10
Service score
8.6/10
Value for money score
7.7/10
Better than
99
%
of London properties
Better than
99
%
of London properties
Better than
98
%
of London properties
Better than
96
%
of London properties
More about The Pilgrm

More about The Pilgrm

The Pilgrm

See all the incredible sights of London when you stay at The Pilgrm. This hotel is strategically placed in the heart of the city, surrounded by the popular landmarks. Sampling the authentic culture of London is easy with a stay at The Pilgrm, just 4.0 km from London Eye.
The Pilgrm offers impeccable service and all the essential amenities to travelers. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Parking is always available, provided by the hotel for their driving guests. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include express check-in or check-out, luggage storage and safety deposit boxes.
The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment.
Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service in some rooms for the benefit of guests. Some selected rooms have television and cable TV to keep guests entertained. The hotel also provides guests with bottled water, instant coffee and instant tea in some rooms.
The Pilgrm also provides a hair dryer, toiletries and towels in bathrooms for select rooms.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Have fun at night with your travel companions right at the hotel's bar.
The Pilgrm offers wonderful recreational facilities for guests to enjoy. Souvenir shopping for yourself or those back home takes no time at all at the souvenir shops.


Around the property

Visit the sights and local attractions of London during your stay at the hotel. Learn about the city's art history with a day at The British Museum located 3.3 km away, where you can see collections by famous artists. Pose in front of Tower of London located 6.8 km away, and you can always show your friends the time you went to London.


Reasons to stay here

This hotel stands above the rest with a cleanliness score that beats 98% of accommodations in the city.
This hotel scores higher than 98% of accommodations in the city for its location.
This hotel stands out for its staff and service, scoring higher than 97% of the city's accommodation.

Show less

Amenities and facilities

Very good
Facilities

7.3

Most talked about facilities

Housekeeping

14 mentions

Breakfast

12 mentions

Food & Dining

3 mentions

Internet

2 mentions

Languages spoken
  • English
  • French
  • Italian
  • Polish
  • Portuguese
  • Spanish
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • On-site entertainment
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pet-friendly [charges apply]
  • Pets allowed
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [nearby]
  • Car park [on-site]
Available in all rooms
  • Accessible by elevator
  • Accessible by stairs
  • Adapter
  • Carpeting
  • Clothes rack
  • Fan
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Mobile hotspot device
  • Private bathroom
  • Safety/security feature
  • Shower
  • Sleep comfort items
  • Smoke detector
  • Socket near the bed
  • Toiletries
  • Towels
  • Trash cans
  • TV [flat screen]
  • Walk-in shower
  • Wi-Fi [free]
  • Wooden/parqueted flooring

Food and dining

Breakfast options
  • Vegetarian
  • Full English/Irish
  • Gluten-free
Restaurants on site
The Lounge at The Pilgrm
  • Menu: Buffet, A-la-carte

Location

25 London Street, Norfolk Square, Hyde Park, London, United Kingdom, W2 1HH
Exceptional
Location

9.3

Airports
  • London City Airport (LCY)
    15.6 km 54 min drive
  • Heathrow Airport (LHR)
    20.0 km 39 min drive
Public transportation
  • Paddington (Circle & Bakerloo)
    30 m
  • Paddington Railway Station
    200 m 2 min walk
Hospital or clinic
  • Winston Churchill Wing
    100 m
Shopping
  • Camden Market
    3.5 km 18 min drive
Convenience store
  • Sainsbury's Local
    160 m 3 min drive
Cash withdrawal
  • ATM
    100 m 1 min walk

What's nearby

Popular landmarks
  • Madame Tussauds London
    1.6 km
  • Natural History Museum
    2.1 km
  • V&A - Victoria and Albert Museum
    2.1 km
  • Buckingham Palace
    2.8 km
  • National Gallery
    3.3 km
  • The British Museum
    3.3 km
  • Big Ben
    3.8 km
  • London Eye
    4.0 km
  • Tower of London
    6.9 km
  • Tower Bridge
    7.0 km
Nearby landmarks
  • Paddington (Circle & Bakerloo)
    30 m
  • Norfolk Square Gardens
    70 m
  • Norfolk Square Garden
    80 m
  • Talbot Square Gardens
    100 m
  • Winston Churchill Wing
    100 m
  • Jefferies Wing
    120 m
  • Out Patients Department
    140 m
  • Cambridge Wing
    190 m
  • Apek Pharmacy
    190 m
  • Dentist @ W2
    200 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
Extras
  • Breakfast charge (unless included in room price)10 GBP
The property
  • Non-smoking rooms/floorsYES
  • Number of bars/lounges1
  • Number of floors4
  • Number of rooms 73
  • Room voltage110
  • Most recent renovation2017

Reviews of The Pilgrm from real guests

Provided by verified guests of Agoda
8.4
Location9.3
Cleanliness8.9
Service8.6
Value for money7.7
Facilities7.3
High score for London
Rating
9+ Exceptional (87)
8-9 Excellent (43)
7-8 Very Good (36)
6-7 Good (19)
<6 Below Expectation (21)

Show reviews that mention 

Showing 206 verified guest comments
12345
10.0
Exceptional
Nurhaida from Singapore
Solo traveler
Singe Room
Stayed 1 night in June 2022

Most convenient location ”

It’s situated just across Paddington station so it is perfect if you have an early flight. They serve the best welcome drink. Love their coffee. However, there are many steps to access the rooms so it’s not convenient if you have big or heavy luggage.

Reviewed June 23, 2022
10.0
Exceptional
Elizabeth from United States
Couple
Large Double Room
Stayed 2 nights in October 2018

Such a good experience at the Pilgrm”

We booked the Pilgrm after reading reviews from others. I've traveled to London before, so knew that hotels in the city are much smaller than people from the US are used to. :) I also knew we wanted to be near Paddington station since we'd be traveling to Wales for a few days via train from Paddington and also wanted quick access to the tube during our time in London. It was so convenient. All staff we interacted with were so friendly and helpful! Our room was clean and well appointed. We were in a "Large" room and it was just right. The continental breakfast in the morning was delicious. The coffee and tea from Workshop coffee in the lobby was always good. Bottom line is we loved the Pilgrm. Be sure to read about the property and other reviews so you know what to expect going in (i.e. rooms facing the street can be noisy, there's a tiny lift but will still need to walk stairs, etc.) and hopefully your experience will be as good as ours!

Reviewed October 20, 2018

Dear Elizabeth, Thank you very much for your feedback. It's very rewarding for all the team to hear from our guests when they've had such a great experience with us and we are delighted to hear you enjoyed your stay. I do hope to welcome you back at The Pilgrm very soon. Best regards Sylwia

Responded October 24, 2018
The Pilgrm
9.2
Exceptional
Harvinder from United Kingdom
Business traveler
Singe Room
Stayed 2 nights in July 2019

Compact but perfect”

No doubt a compact room but this place was well worth the money bec of the location, for the Hyde Park area. (1 minute from Paddington Tube station). Comfortable bed, nice shower and posh toiletries. The breakfast was perfect on both days and the staff were very polite and welcoming. The room was very clean. A lot of local places were significantly more money and I don’t spend much time in the room whilst in London so the room size wasn’t an issue. I would definitely consider this place again.

Reviewed July 08, 2019
9.2
Exceptional
Diane from Hong Kong SAR, China
Group
Large Double Room
Stayed 1 night in November 2018

Enjoyed ambience of hotel. Must use earplugs: loud, constant street noise, expected here in London.”

Please indicate on Agoda booking form that NO TWIN BEDS are available. I was not told this BEFORE my booking was accepted and payment locked in. With the AGODA policy of NO REFUNDS for any reason, this meant that I could not do anything but continue with the experience. It would have changed my mind on booking if I had known. This said, It was a lovely room, bathroom, great shower and the body/hair formula of Rosemary and Cypress was heavenly. Thanks for that treat! Sign says: Best Possible Coffee which I will definitely have next time I visit, and stay at, The Pilgrm. Asked about the spelling of the name, and didn't get an answer that made sense. Seems a great marketing opportunity lost - MAKE UP A GOOD STORY if there isn't one already, why not! It's a distinction! Cheers.

Reviewed November 29, 2018
8.4
Excellent
Steven from United States
Couple
Small Double Room
Stayed 6 nights in February 2019

Excellent bed, location but make sure to stay on park side.”

First the good points - the location can't be beat for being close to the Heathrow Express and a major tube station (although note that the Circle and Hammersmith & City lines towards Kings Cross are on the opposite side of the station). The bed is as good as that on any 5-star property in terms of comfort and sheet quality. Finally, the bathroom was good. Now the bad news: The room was very small, not unusual for a European hotel, but there was negligible space for hanging clothes and parking suitcases. Also, note that there are negative reviews for the noise related to the Underground, that can be addressed by asking for a park side room, although I would imagine during the summer, the windows will need to be opened, and it will still be noisy then. Also, the bathroom has almost no room for toiletries and not even a soap dish. In all, despite some negatives, for $120/night incl taxes, this is a great deal and made for a most enjoyable stay in London.

Reviewed February 24, 2019
12345
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