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Shangri-La Ulaanbaatar
Shangri-La Ulaanbaatar
Facilities, Shangri-La Ulaanbaatar in Ulaanbaatar
Lobby, Shangri-La Ulaanbaatar in Ulaanbaatar
Lobby, Shangri-La Ulaanbaatar in Ulaanbaatar
Swimming pool, Shangri-La Ulaanbaatar in Ulaanbaatar
Swimming pool, Shangri-La Ulaanbaatar in Ulaanbaatar

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8.7

Excellent

115 reviews

115 reviews

Shops1
Housekeeping1
See map
See map

8.8

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Wedding Palace 190 m
Xanadu 250 m
Victims of Political Persecution Memorial Museum 290 m
Mongolia Expeditions 290 m
Choijin Lama Temple Museum 320 m
National Library of Mongolia 380 m
River Sounds 380 m
Khövsgöl Lodge Company 440 m
Zouq 470 m
Greenland 470 m

Shangri-La Ulaanbaatar

19 Olympic Street, Sukhbaatar, Ulaanbaatar, Mongolia, 14241 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Sukhbaatar part of Ulaanbaatar, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Ulan Bator Airport. Rated with 5 stars, this high-quality property provides guests with access to restaurant, hot tub and fitness center on-site.

Highlights

Sparkling clean

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

Free Wi-Fi in all rooms!

Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
See all amenities
Eco & Adventure
Skiing
Workout and Leisure
Fitness center
Swimming pool [indoor]
Mind - Body
Yoga room
Facilities

Airport transfer

Car park

Free Wi-Fi in all rooms!

Front desk [24-hour]

Swimming pool [indoor]

Fitness center

Bicycles

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Ulaanbaatar every 22 minutes on Agoda.com
Value for money7.9
Distance to city center0.5 km
Location rating8.8
Nearest airportUlan Bator Airport (ULN)
Distance to airport13.5 km

Rooms available at Shangri-La Ulaanbaatar

Exceptional
Room comfort & quality

10

Presidential Suite
...
  • Room size: 226 m²/2433 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 84 m²/904 ft²
  • Mountain view
  • 1 king bed
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Junior Suite
...
  • Room size: 130 m²/1399 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Deluxe Room - 1 King Bed
...
  • Room size: 42 m²/452 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Deluxe Room - 2 Twin Beds
...
  • Room size: 42 m²/452 ft²
  • Mountain view
  • 2 single beds
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Horizon Deluxe Twin Room
...
  • Room size: 42 m²/452 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Horizon Deluxe King Room
...
  • Room size: 42 m²/452 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Double Room
...
  • Room size: 42 m²/452 ft²
  • Mountain view
  • 1 king bed and 2 single bed...
Enter dates to see prices
Double or Twin Room
...
  • Room size: 42 m²/452 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Executive Suite - 1 King Bed
...
  • 1 king bed
Enter dates to see prices

Frequently asked questions

Is car parking available at Shangri-La Ulaanbaatar?

Shangri-La Ulaanbaatar has car park onsite free of charge for visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

Are there ATM on-site at Shangri-La Ulaanbaatar?

Absolutely! The benefits of staying at Shangri-La Ulaanbaatar include an on-site ATM, providing guest visitors with easy access point for cash withdrawal and remaining worry-free throughout your vacation.

What is the typical travel time to a nearby airport from Shangri-La Ulaanbaatar?

The average travel time to get from Shangri-La Ulaanbaatar to the airport is 40 minutes, but please keep in mind that the travel time may differ based on traffic, weather conditions, and time of day.

When was Shangri-La Ulaanbaatar built?

Shangri-La Ulaanbaatar was built in 2009.

How many rooms does Shangri-La Ulaanbaatar have?

Shangri-La Ulaanbaatar has a total of 290 rooms.

In which languages can Shangri-La Ulaanbaatar's personnel communicate?

Shangri-La Ulaanbaatar can communicate up to 3 languages which includes English for guests that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what other languages this property supports.

What do guests love most about Shangri-La Ulaanbaatar?

Past guests that stayed at Shangri-La Ulaanbaatar have given this property a rating of 9.333 for its exceptional cleanliness as the primary highlight for their stay.

What is the typical rating that past Solo travelers' have given to Shangri-La Ulaanbaatar?

Verified solo travelers that have stayed at this property have given Shangri-La Ulaanbaatar an average rating of 8.3. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

Is breakfast offered at Shangri-La Ulaanbaatar?

Start your days right, with the buffet and continental breakfast options featured at Shangri-La Ulaanbaatar.

See map

Explore the neighborhood

Overall rating:

8.7

Excellent
115 reviews
Cleanliness
9.3
Facilities
8.9
Location
8.8
Read all reviews >
More about Shangri-La Ulaanbaatar

More about Shangri-La Ulaanbaatar

Shangri-La Ulaanbaatar

With a wide range of services catered to both business and leisure travelers, Shangri-La Ulaanbaatar makes sure you get the best out of your stay.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Shangri-La Ulaanbaatar. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Ulaanbaatar can be assisted with the car hire services available here.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Shangri-La Ulaanbaatar. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
Smoking may only take place in restricted designated areas.


Dining and things to do

Wake up with no worries at Shangri-La Ulaanbaatar, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Shangri-La Ulaanbaatar has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the hot tub, steam room, spa and sauna. The many offerings at Shangri-La Ulaanbaatar ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.

Show less

Amenities and facilities

Excellent
Facilities

8.9

Languages spoken
  • English
  • Chinese [Mandarin]
  • Korean
  • Russian
Outdoor
  • Bicycles
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Billiards
  • Fitness center
  • Hammam
  • Hot tub
  • Massage
  • On-site entertainment
  • Pool with view
  • Sauna
  • Skiing
  • Spa
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Tours
  • Yoga room
Cleanliness and safety
  • Professional-grade sanitizing services
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
  • Kids meal
  • Playground
Land sports
  • Golf course (within 3 km)
Access
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
Restaurants on site
Cafe Park
  • Cuisine: American, Asian
  • Menu: Buffet, A-la-carte
Naadam Bar & Restaurant
  • Cuisine: American, Asian, International
  • Menu: Buffet
Hutong Restaurant
  • Cuisine: Chinese
  • Menu: Buffet
Lobby Lounge
  • Cuisine: Asian, International, Argentinian
  • Menu: Buffet

Location

19 Olympic Street, Sukhbaatar, Ulaanbaatar, Mongolia, 14241
Excellent
Location

8.8

Airports
  • Ulan Bator Airport (ULN)
    13.5 km
Hospital or clinic
  • Yonsei Friendship Hospital
    840 m
Convenience store
  • MT Market Store
    1.2 km
Cash withdrawal
  • ATM on-site
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • There is an additional meal charge for children. Please contact the property directly for more information.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee75 USD
  • Distance from city center0.5 km
  • Travel time to airport (minutes)40
Extras
  • Daily Internet/Wi-Fi fee0 USD
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors21
  • Number of restaurants3
  • Number of rooms 290
  • Room voltage220
  • Year property opened2009
  • Most recent renovation2015
Parking
  • Daily parking fee0 USD

Reviews of Shangri-La Ulaanbaatar from real guests

Provided by verified guests of Agoda
8.7
Cleanliness9.3
Facilities8.9
Location8.8
Room comfort and quality10.0
Service8.7
Value for money7.9
High score for Ulaanbaatar
Rating
9+ Exceptional (11)
8-9 Excellent (3)
7-8 Very Good (4)
6-7 Good (3)
<6 Below Expectation (2)
Time of the year
Mar - May (4)
Jun - Aug (10)
Sep - Nov (4)
Dec - Feb (5)

Show reviews that mention 

Showing 23 verified guest comments
12
9.7
Exceptional
Kathryn from United States
Family with young children
Stayed 1 night in July 2015

Night in Ulaanbaatar with 3 year old”

Service, Rooms, Comfort

Everything you'd expect from a Shangri-La. Staff is very service oriented and go out of their way to serve you. I needed some medicine and they went to the pharmacy for me and brought to my room. Hotel is very new and nicely decorated - only open a month. Rooms are spacious and have standard amenities for a 5 star. Had been traveling in the countryside and the splurge for our last night here in Mongolia was worth it. Lobby is nice and welcoming. I only stayed one night so can't comment on any restaurants. The main square is about a 10 min walk away. I'd stay here again.

Reviewed July 06, 2015

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9.2
Exceptional
LAI from Taiwan
Business traveler
Stayed 3 nights in June 2016

Fantastic”

Probably the only "5-star" hotel at the international level in Ulaanbaatar.

Reviewed June 26, 2016

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8.4
Excellent
Fung from Hong Kong SAR, China
Business traveler
Deluxe Room - 2 Twin Beds
Stayed 3 nights in April 2018

Excellent”

Very convenient location. Almost the tallest building at Ulaanbaatar. Convenient facilities with shopping arcade nearby.

Reviewed May 04, 2018

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Dear Fung, Thank you for choosing to stay with us and your kind review is much appreciated! We look forward to welcoming you back again at the Shangri-La Hotel and Complex! Sincerely, Gary Biondo General Manager

Responded May 21, 2018
Shangri-La Ulaanbaatar
8.0
Excellent
Graham from Australia
Solo traveler
Deluxe Room - 1 King Bed
Stayed 3 nights in March 2018

Good hotel..excellent but overpriced....”

Good hotel..staff get a low rating as ..money that was left in table and personnel items were taken without permission.. Received items back.. Like I said the price needs to be adjusted to be in line with the season..and amenities that are on offer .. Good hotel..I would stay again..

Reviewed March 12, 2018

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Dear Graham, Thank you for your review of your stay with us! We are honored to be rated as excellent hotel but we too are concerned about the issue you have raised. Would you please provide us with more details so we may investigate internally and take necessary actions to improve our service. Once again, thank you and looking forward to welcoming you back soon! Sincerely, Gary Biondo General Manager

Responded April 19, 2018
Shangri-La Ulaanbaatar
9.2
Exceptional
ERN from Singapore
Couple
Stayed 1 night in August 2018

Fanciest hotel in UB”

Most likely the best hotel in terms of amenities and scale in Ulaaan Batar. Nice upscale mall just beside with a movie theatre.

Reviewed October 14, 2018

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Dear ERN, Thank you for your review and kind compliments! We look forward to welcoming you back soon! Sincerely, Terence Tan | General Manager

Responded October 15, 2018
Shangri-La Ulaanbaatar
6.7
Good
Wesley from Australia
Couple
Stayed 1 night in July 2015

Looks the part but service is poor!”

Hotel looks, luxury

Incompetent staff, phone calls before arriving resulted in being hung up on, shuffled around to other departments and being hung up on again, requested to fill out paperwork and email in when asking the room rate. Phone calls & emails not returned. Service is below par. While in the room room service delivered the wrong thing and at one time didn't show up at all. The buffet-we were seated at an unset table, had to request basic things like sugar, forks, the plate I grabbed was dirty, I requested fried eggs at breakfast and received mangled over cooked eggs. The hotel looks the part but when you peel it back it has a long way to go.

Reviewed July 09, 2015

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8.8
Excellent
marek from Czech Republic
Solo traveler
Stayed 2 nights in February 2018

Top class hotel in Ulaanbaatar”

Positives: - absolute top class hotel - facilities - staff Negatives: - a bit too pricey

Reviewed February 21, 2018

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Dear marek, thank you for your sharing your experience at our hotel! We are delighted that you enjoyed your stay and thank you for your kind compliments! We look forward to welcoming you back to our hotel soon!

Responded February 22, 2018
Shangri-La Ulaanbaatar
10.0
Exceptional
James from Singapore
Business traveler
Stayed 4 nights in November 2015

Best Hotel in UB”

New, clean and good services staffs

I will never choose another hotel in UB.

Reviewed November 19, 2015

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9.2
Exceptional
Yeo from Singapore
Business traveler
Deluxe Room - 2 Twin Beds
Stayed 3 nights in December 2018

Always my preferred stay in U.B”

Clean, spacious room, good service Always my preferred stay in U.B

Reviewed January 07, 2019

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Dear Yeo, Thank you for your review! Your kind compliments are much appreciated and we look forward to welcoming you back soon! Sincerely, Terence Tan | General Manager

Responded January 16, 2019
Shangri-La Ulaanbaatar
7.6
Very good
dong from Australia
Business traveler
Stayed 1 night in May 2016

Biz trip for 4days”

Good hotel but not much facilities in property.

Reviewed May 04, 2016

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10.0
Exceptional
Maria from Russia
Business traveler
Stayed 1 night in February 2017

Just amazing ”

Probably the best place in UB

Reviewed February 10, 2017

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Dear Maria, thank you for your sharing feedback with us! We are honored to be named as the best place in this wonderful city! Your compliments are much appreciated and we look forward to welcoming you back! Sincerely, Gary Biondo General Manager

Responded February 26, 2018
Shangri-La Ulaanbaatar
6.8
Good
Jae from South Korea
Business traveler
Stayed 2 nights in July 2018

Good”

I remember that they used to have better employees before. They served Caffe Latte when my colleague ordered Chai Latte, not just one time, every morning.

Reviewed August 03, 2018

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Dear Jae, Thank you for sharing your Shangri-La experience with us! Your constructive feedback is much appreciated and we will ensure necessary improvements are made. Sincerely, Terence Tan | General Manager

Responded August 06, 2018
Shangri-La Ulaanbaatar
7.6
Very good
kritsana from Thailand
Group
Stayed 1 night in March 2016

good”

very good

Reviewed March 08, 2016

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4.0
Storme from Hong Kong SAR, China
Solo traveler
Deluxe Room - 1 King Bed
Stayed 2 nights in June 2023

Is this really a Shangrila?”

Paying Shangrila rates and expecting an experience consistent with same — very poor.

Reviewed July 05, 2023

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5.6
Storme from Hong Kong SAR, China
Solo traveler
Deluxe Room - 1 King Bed
Stayed 1 night in June 2023

Horrific ”

Truly the worst Shangrila experience I have ever had. The group clearly haven’t audited this location in a very long time. Very very disappointing- acceptable if it was a 2 star hotel with a different name

Reviewed June 28, 2023

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7.0
Very good
Bayanjargal from Mongolia
Business traveler
Stayed 2 nights in November 2015

location”

location safety breakfast
Reviewed November 23, 2015

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8.7
Excellent
Bayanjargal from Mongolia
Couple
Stayed 2 nights in September 2015

good location”

center location, safety, breakfast
Reviewed September 21, 2015

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7.6
Very good
NAOKI from Japan
Couple
Stayed 2 nights in January 2019

施設はキレイ”

施設は新しく綺麗でした サービス面は、ウランバートルの他のホテルと比べればとても良いのですが、 他の国のシャングリラホテルと比べるとまだレベルまで至っていませんでした。 素晴らしいホテルに成長ください

Reviewed March 06, 2019

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Dear Naoki, Thank you for sharing your Shangri-La experience with us! Your kind compliments are much appreciated and we will ensure to make necessary improvements. Once again thank you for your review and we look forward to welcoming you back soon! Sincerely, Terence Tan | General Manager

Responded March 12, 2019
Shangri-La Ulaanbaatar
9.7
Exceptional
AOKI from Japan
Solo traveler
Stayed 1 night in October 2015

大変素晴らしいホテルです。”

設備,サービス,快適さ

ホテルに入った瞬間、東京のシャングリラでもそうですが、良い匂いがします。 ホテルマンの対応もしっかりしています。 朝食も非常に満足のいくレベルです。 ウランバートルで最高のホテルと評価できます。

Reviewed October 11, 2015

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10.0
Exceptional
Hyunho from South Korea
Business traveler
Stayed 1 night in December 2018

좋았음”

전체적으로 깨끗하고 좋았음

Reviewed December 19, 2018

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12
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