Night in Ulaanbaatar with 3 year old”

Everything you'd expect from a Shangri-La. Staff is very service oriented and go out of their way to serve you. I needed some medicine and they went to the pharmacy for me and brought to my room. Hotel is very new and nicely decorated - only open a month. Rooms are spacious and have standard amenities for a 5 star. Had been traveling in the countryside and the splurge for our last night here in Mongolia was worth it. Lobby is nice and welcoming. I only stayed one night so can't comment on any restaurants. The main square is about a 10 min walk away. I'd stay here again.

Fantastic”

Probably the only "5-star" hotel at the international level in Ulaanbaatar.

Excellent”

Very convenient location. Almost the tallest building at Ulaanbaatar. Convenient facilities with shopping arcade nearby.

Good hotel..excellent but overpriced....”

Good hotel..staff get a low rating as ..money that was left in table and personnel items were taken without permission.. Received items back.. Like I said the price needs to be adjusted to be in line with the season..and amenities that are on offer .. Good hotel..I would stay again..

Fanciest hotel in UB”

Most likely the best hotel in terms of amenities and scale in Ulaaan Batar. Nice upscale mall just beside with a movie theatre.

Looks the part but service is poor!”

Incompetent staff, phone calls before arriving resulted in being hung up on, shuffled around to other departments and being hung up on again, requested to fill out paperwork and email in when asking the room rate. Phone calls & emails not returned. Service is below par. While in the room room service delivered the wrong thing and at one time didn't show up at all. The buffet-we were seated at an unset table, had to request basic things like sugar, forks, the plate I grabbed was dirty, I requested fried eggs at breakfast and received mangled over cooked eggs. The hotel looks the part but when you peel it back it has a long way to go.

Top class hotel in Ulaanbaatar”

Positives: - absolute top class hotel - facilities - staff Negatives: - a bit too pricey

Best Hotel in UB”

I will never choose another hotel in UB.

Always my preferred stay in U.B”

Clean, spacious room, good service Always my preferred stay in U.B

Biz trip for 4days”

Good hotel but not much facilities in property.

Just amazing ”

Probably the best place in UB

Good”

I remember that they used to have better employees before. They served Caffe Latte when my colleague ordered Chai Latte, not just one time, every morning.

good”

very good

Is this really a Shangrila?”

Paying Shangrila rates and expecting an experience consistent with same — very poor.

Horrific ”

Truly the worst Shangrila experience I have ever had. The group clearly haven’t audited this location in a very long time. Very very disappointing- acceptable if it was a 2 star hotel with a different name

location”

good location”

施設はキレイ”

施設は新しく綺麗でした サービス面は、ウランバートルの他のホテルと比べればとても良いのですが、 他の国のシャングリラホテルと比べるとまだレベルまで至っていませんでした。 素晴らしいホテルに成長ください

大変素晴らしいホテルです。”

ホテルに入った瞬間、東京のシャングリラでもそうですが、良い匂いがします。 ホテルマンの対応もしっかりしています。 朝食も非常に満足のいくレベルです。 ウランバートルで最高のホテルと評価できます。

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