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China World Summit Wing, Beijing
China World Summit Wing, Beijing
China World Summit Wing, Beijing
China World Summit Wing, Beijing
China World Summit Wing, Beijing
China World Summit Wing, Beijing
China World Summit Wing, Beijing

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9.1

Exceptional

1,837 reviews

1,837 reviews

View2
Housekeeping2
Breakfast1
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Parking
Available
Popular landmarks
Wangfujing Street 4.2 km
Lama Temple (Yonghegong) 5.3 km
Tiananmen Square (Tiananmen Guangchang) 5.3 km
Forbidden City-The Palace Museum 5.3 km
Temple of Heaven 5.3 km
Jingshan Park (Jingshan Gongyuan) 5.5 km
Long Corridor at the Summer Palace 17.4 km
Summer Palace (Yiheyuan) 18.6 km
Mutianyu Great Wall 58.2 km
The Great Wall at Badaling 62.5 km
Nearby landmarks
Grand Plaza 250 m
Nuo An Found Building 250 m
E-Tower Building 250 m
Van Palace Center 250 m
Prosper Center 250 m
Jingqiao Mansion 250 m
China World Conference Hall 340 m
China Garment House 390 m
International Traders Building 410 m
Total China Office 410 m

China World Summit Wing, Beijing

No 1, Jianguomenwai Avenue, CBD/Guomao, Beijing, China, 100004 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in CBD/Guomao, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Mutianyu Great Wall. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Located in heart of Beijing

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Spa
Workout and Leisure
Fitness center
Swimming pool [indoor]
See all amenities

Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Swimming pool [indoor]

Fitness center

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Beijing every 3 minutes on Agoda.com
Value for money8.2
Distance to city center5.0 km
Location rating9.2
Nearest airportBeijing Capital International Airport (PEK)
Distance to airport22.3 km

Rooms available at China World Summit Wing, Beijing

Exceptional
Room comfort & quality

9.2

Executive Room 1 King Bed
...
  • Room size: 55 m²/592 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Suite
...
  • Room size: 110 m²/1184 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Premier Room 1 King Bed
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive Room 2 Twin Beds
...
  • Room size: 55 m²/592 ft²
  • Outdoor view
  • 2 single beds
Enter dates to see prices
Grand Premier Room
...
  • Room size: 75 m²/807 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Premier Room 2 Twin Beds
...
  • Room size: 65 m²/700 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Grand Premier Room 1 King
...
  • Room size: 75 m²/807 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Premier Suite 1 King Bed
...
  • Room size: 110 m²/1184 ft²
  • City view
  • 1 king bed
Enter dates to see prices
SUITE Premier Suite 1 King Bed
...
    Enter dates to see prices
    Super Deluxe Room - with View
    ...
    • Room size: 55 m²/592 ft²
    • 1 king bed
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at China World Summit Wing, Beijing?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to China World Summit Wing, Beijing?

    China World Summit Wing, Beijing is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, China World Summit Wing, Beijing has a car park right on site for maximum convenience. Parking is available for an additional charge. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Beijing with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at China World Summit Wing, Beijing?

    Start your mornings right, with the continental and buffet breakfast options offered at China World Summit Wing, Beijing. Adults can enjoy breakfast offered with an additional charge of 276 CNY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at China World Summit Wing, Beijing?

    China World Summit Wing, Beijing features 5 on-site restaurants for your dining convenience.

    What is the smoking policy at China World Summit Wing, Beijing?

    China World Summit Wing, Beijing does not permit smoking in any of its rooms or indoor areas.

    What is the closest train, metro, or bus station to China World Summit Wing, Beijing?

    The closest train, metro, or bus station is Jintaixizhao Subway Station, 540 m away from China World Summit Wing, Beijing.

    What restaurants are nearby China World Summit Wing, Beijing?

    China World Summit Wing, Beijing’s neighborhood is CBD/Guomao which includes popular restaurants such as China Grill, Makye Ame and Nola.

    What popular shopping places are close to China World Summit Wing, Beijing?

    Located in the CBD/Guomao area, China World Summit Wing, Beijing is close to great shopping choices like Yin Tai Center Market, China World Shopping Mall and Jianwai SOHO / SOHO China.

    What are popular attractions near China World Summit Wing, Beijing?

    China World Summit Wing, Beijing’s location in the CBD/Guomao neighborhood makes it close to famous attractions including Jintai Xizhao, CCTV New Mansion and Central Business District.

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    Explore the neighborhood

    What people love about China World Summit Wing, Beijing

    • 8

      Very good

      "There was also a gentleman at concierge who went above and beyond to help us get transport to and fro the hotel to my dinner location."

      Xiu

      |

      November 4, 2019

    • 8

      Very good

      "This is my second time staying at Shangri-La WSW, my first being many years back and I remembered the amazing service alongside the very comfortable bed."

      Xiu

      |

      November 4, 2019

    Property ranking|Compared to 748 Beijing properties
    See all rankings
    Room comfort score
    9.2/10
    Cleanliness score
    9.2/10
    Location score
    9.2/10
    Service score
    9.2/10
    Better than
    99
    %
    of Beijing properties
    Better than
    98
    %
    of Beijing properties
    Better than
    97
    %
    of Beijing properties
    Better than
    97
    %
    of Beijing properties
    Overall rating:

    9.1

    Exceptional
    1,837 reviews
    Cleanliness
    9.2
    Facilities
    9.0
    Location
    9.2
    Read all reviews >
    More about China World Summit Wing, Beijing

    More about China World Summit Wing, Beijing

    China World Summit Wing, Beijing

    Get the most from an urban escape in Beijing when you book a room at China World Summit Wing, Beijing. Located right in the city center, China World Summit Wing, Beijing saves you time and travel by letting you wake up right in the heart of the best neighborhood.
    Have a hassle-free trip while enjoying the services and amenities offered by China World Summit Wing, Beijing. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Beijing.
    If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
    Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.


    Dining and things to do

    Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at China World Summit Wing, Beijing. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
    Recreational facilities at China World Summit Wing, Beijing are designed for escape and relaxation. Finish your vacation days right by dropping in at the massage, hot tub, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
    Pick up something memorable for yourself or those waiting for you back at home, at the shops.


    Around the property

    Take some time to explore Beijing during your stay at the hotel. An afternoon of browsing the works at Forbidden City-The Palace Museum located 5.3 km away can familiarize you with the local art scene. One of the city's most iconic and famous buildings is Temple of Heaven, located 5.3 km away.


    Reasons to stay here

    Guests who stayed here rated the facilities above 97% of other accommodations in the city.
    Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 99% of the city's accommodation.
    It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Beijing.

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    Amenities and facilities
    Exceptional
    Facilities

    9

    Most talked about facilities

    View

    5 mentions

    Breakfast

    3 mentions

    Housekeeping

    3 mentions

    Swimming Pool

    1 mention

    Languages spoken

    • English
    • Chinese [Cantonese]
    • Chinese [Mandarin]
    • French
    • Japanese

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fitness center
    • Garden
    • Golf course [on-site]
    • Hot tub
    • Massage
    • Pool with view
    • Sauna
    • Spa
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast in room
    • Cashless payment service
    • Daily disinfection in all rooms
    • First aid kit
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Physical distancing of at least 1 meter
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alternative meal arrangement
    • Bar
    • Coffee shop
    • Happy hour
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area

    For the kids

    • Babysitting service
    • Family room

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Airport transfer
    • Car park [charges apply]
    • Car park [on-site]
    • Rental car
    • Taxi service
    • Valet parking
    Food and dining
    Breakfast options
    • American
    • Asian
    • Continental
    • Vegetarian
    • Buffet
    Restaurants on site

    Grill 79

    • Cuisine: Grill/BBQ, Steakhouse

    The Lounge

    • No additional information available

    Nadaman

    • Cuisine: Japanese

    The Red Chamber & Noodle Bar

    • Cuisine: Chinese
    Location
    No 1, Jianguomenwai Avenue, CBD/Guomao, Beijing, China, 100004
    Exceptional
    Location

    9.2

    Airports

    • Beijing Capital International Airport (PEK)
      22.3 km 30 min drive
    • Beijing Daxing International Airport (PKX)
      45.0 km

    Public transportation

    • Jintaixizhao Subway Station
      550 m
    • Guomao Subway Station
      570 m 11 min walk

    Hospital or clinic

    • Stomatological Hospital
      1.5 km

    Shopping

    • Pearl Market
      4.9 km

    Convenience store

    • 7 Eleven
      1.1 km 7 min drive

    Cash withdrawal

    • ATM
      490 m 4 min drive
    What's nearby

    Popular landmarks

    • Wangfujing Street
      4.2 km
    • Lama Temple (Yonghegong)
      5.3 km
    • Tiananmen Square (Tiananmen Guangchang)
      5.3 km
    • Forbidden City-The Palace Museum
      5.3 km
    • Temple of Heaven
      5.3 km
    • Jingshan Park (Jingshan Gongyuan)
      5.5 km
    • Long Corridor at the Summer Palace
      17.4 km
    • Summer Palace (Yiheyuan)
      18.6 km
    • Mutianyu Great Wall
      58.2 km
    • The Great Wall at Badaling
      62.5 km

    Nearby landmarks

    • Grand Plaza
      250 m
    • Nuo An Found Building
      250 m
    • E-Tower Building
      250 m
    • Van Palace Center
      250 m
    • Prosper Center
      250 m
    • Jingqiao Mansion
      250 m
    • China World Conference Hall
      340 m
    • China Garment House
      390 m
    • International Traders Building
      410 m
    • Total China Office
      410 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Children 0-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.
    • There is an additional meal charge for children. Please contact the property directly for more information.
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00
    • Reception open until00:00

    Getting around

    • Distance from city center5.0 km

    Extras

    • Breakfast charge (unless included in room price)276 CNY
    • Daily Internet/Wi-Fi fee0 CNY

    The property

    • Non-smoking rooms/floorsno
    • Number of bars/lounges1
    • Number of floors80
    • Number of restaurants5
    • Number of rooms 278
    • Room voltage220
    • Year property opened2010
    • Most recent renovation2010

    Reviews of China World Summit Wing, Beijing from real guests

    Provided by verified guests of Agoda
    9.0
    /
    10
    Cleanliness9.2
    Facilities9.0
    Location9.2
    Room comfort and quality9.2
    Service9.2
    Value for money8.2
    High score for Beijing
    Rating
    9+ Exceptional (59)
    8-9 Excellent (15)
    7-8 Very Good (8)
    6-7 Good (6)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (25)
    Jun - Aug (23)
    Sep - Nov (20)
    Dec - Feb (24)
    All guests (149)
    All languages

    Show reviews that mention 

    Showing 92 verified guest comments
    12345
    9.0
    Exceptional
    Duraiswami from India
    Business traveler
    Stayed 4 nights in September 2012

    Magnificent hotel, HUGE rooms, impeccable fittings”

    View, room size, quality of room fittings and furniture

    I've always wanted to stay at the Summit Wing of the China World, and when I found a particularly good rate here on Agoda it was a clear signal. Hotel was wonderful, gym, pool and fitness centre were amazing. However, given that the hotel starts on the 64th floor (although there is a check in desk on the 1st) there isn't the usual easy to access hotel coffee shop / other restaurants on a single lobby level - although the hotel does have restaurants they're a little harder to access and it seemed easier to find a restaurant in the attached mall or cross over to the Trader's Hotel or Kerry Centre. Only complaint was that the check in staff wanted a deposit of 4,000 RMB on my credit card for a 4 night stay (remember my room was already paid for) which was more than the cost of my room and WAY more than I'd ever spend on F&B in the hotel - the reason I have a problem with this is that I travel a lot and these security deposits usually take a fortnight to be credited back, so over a month I end up with several thousand RMB stuck in this phase. One of the BEST things about the hotel was the in-room Nespresso machine - really nice touch for me since I'm an espresso lover and always end up having to take the elevator down 65 floors to go find a coffee shop...

    Reviewed October 08, 2012

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    9.2
    Exceptional
    Andy from Singapore
    Business traveler
    Stayed 1 night in June 2016

    Awesome business hotel”

    Hotel is located in CBD of Beijing. Definitely a 5 stars or even should i say 6 stars for Shangri- La China World Summit wing. Room are huge, comfortable and clean. Staffs are friendly and willing to assist.

    Reviewed July 01, 2016

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    9.2
    Exceptional
    Andy from Singapore
    Business traveler
    Stayed 1 night in June 2016

    Awesome hotel”

    Hotel is located in CBD of Beijing. Definitely a 5 stars or even should i say 6 stars for Shangri- La China World Summit wing. Room are huge, comfortable and clean. Staffs are friendly and willing to assist.

    Reviewed July 01, 2016

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    10.0
    Exceptional
    Joan from United States
    Business traveler
    Stayed 8 nights in September 2018

    Heaven in the Clouds”

    The staff and facilities at the Summit are so “ high up” you feel you are floating on the clouds you see out your window. There is no small or large task that the Concierge or Manager or Food Service staff would not provide or problem they wouldnt be able to resolve!! They are truly a family away from home !

    Reviewed September 29, 2018

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    10.0
    Exceptional
    Massimo from Italy
    Couple
    Stayed 4 nights in February 2011

    Fantastic view, great service”

    The view, friendly and helpful staff

    I would definitely recommend this hotel. Great position in the heart of Beijing, just a few minutes away from Tien'Anmen square (by taxi). Our room was located at 74th floor and the view was breathtaking. Staff was friendly and very helpful, a true 5 stars stay.

    Reviewed March 02, 2011

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    9.7
    Exceptional
    Nobuyuki from Japan
    Solo traveler
    Stayed 1 night in December 2010

    awesome scenery”

    scenery
    nothing

    1 Awesome scenery from 70th floor (highest in Beijing) 2 Smiley staff with enough hospitality and ability to speak English 3 Fantastic amenity such as Loccitane 4 No noise heard from outside or other rooms Really really comfortable! It seems the best place to see fireworks in the time of Chinese new year.

    Reviewed January 03, 2011

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    10.0
    Exceptional
    Todd from Canada
    Couple
    Stayed 2 nights in December 2016

    Incredible hotel”

    What an incredible hotel from location to helpful staff, amazing spa and wonderful guest rooms. Would recommend this as the only hotel to stay at in beijing

    Reviewed December 05, 2016

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    8.7
    Excellent
    Vinod from Australia
    Couple
    Stayed 2 nights in October 2013

    Felt like a King ”

    Great location, very helpful staff and good breakfast

    We really had a great time in Beijing and stayed at the towering Shangri la. the views from our room were beautiful. Everything about the room was tasteful. We would certainly go back and stay at the same hotel.

    Reviewed October 25, 2013

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    8.3
    Excellent
    Boris from Switzerland
    Business traveler
    Stayed 8 nights in April 2013

    High class, rather expensive place”

    Nice rooms, brilliant but busy bar, very nice fitness & pool on 64th floor

    Really everything was fine except the complimentary continental breakfast, which is a joke. The price is very high - next time I'll save on accommodation and spend the savings in the Atmosphere bar on 80th floor instead ;-). Friends have stayed in much cheaper places around the corner, which included a stunning breakfast selection in the room price, and a 25m pool. Sounds like the much better deal to me.

    Reviewed April 29, 2013

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    10.0
    Exceptional
    Yun from New Zealand
    Solo traveler
    Stayed 1 night in April 2012

    shangri-la's china world summit wing ”

    cbd area

    definitely the place to stay in beijing ! great views at night ! and swimming on floor 76 in the morning made my day ! this is my third time staying here...i simply love it !

    Reviewed June 14, 2012

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    10.0
    Exceptional
    Yun from New Zealand
    Business traveler
    Stayed 2 nights in August 2012

    lovely hotel in the cbd”

    the city view of beijing cbd is just breath taking

    stayed for 5 nights, really enjoyed my time at shangri-la. the breakfast was lovely and the service was excellent. definitely my place to stay when i'm in beijing.

    Reviewed January 03, 2013

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    9.0
    Exceptional
    GWOLIANG from Singapore
    Business traveler
    Stayed 1 night in August 2013

    The best hotel in Beijing for me”

    Top class service with excellent staff

    Stayed in many good hotels in Beijing but this one is definitely the best for me so far.

    Reviewed September 01, 2013

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    6.8
    Good
    stephen from United Kingdom
    Business traveler
    Stayed 4 nights in June 2016

    over priced ”

    The Hotel is overrated and represents poor value for money with everything set at unrealistic prices for extras please don't think I'm mean but there is a point at where you question the high cost and think your getting overcharged. The breakfast cost is very expensive at 278 in Chinese currency and the bacon is as tough as leather and usual coffee is cold so don't recommend it . Lifts are also annoying as you have to change lifts to go to most floors which is not ideal. wifi is poor so if working on line is you're thing avoid this it has a 80Th floor lounge with a again crazy prices for drinks and snacks. good points shopping mall is conected but lacks places to dine and the location is good due to being in CBD i will not be returning to this hotel in future

    Reviewed June 10, 2016

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    10.0
    Exceptional
    Wong from Hong Kong SAR, China
    Family with young children
    Stayed 1 night in March 2013

    Wonderful Hotel”

    Nice room and Swimming pool

    I will stay in this hotel, if i go to beijing again.

    Reviewed April 08, 2013

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    9.3
    Exceptional
    Clarissa from Indonesia
    Couple
    Stayed 1 night in September 2010

    beautiful”

    new
    staff

    the hotel is beautiful. new and design is very pleasing. located in the top floors, therefore breathtaking view of the city. However, i like to be casually dressed and was questioned quite a number of times by the staff and been mistaken for being trespasser. the staff seriously need to be more educated that not all guests will be dressed to the nine all the time.

    Reviewed September 25, 2010

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    7.3
    Very good
    Rami from United Kingdom
    Business traveler
    Stayed 1 night in July 2012

    Great location, highly priced though”

    Good service

    very nice and comfortable hotel. rooms not as large as i thought they would be, i think the layout maybe inefficient. i chose it because of its location as i had a meeting in the same building, otherwise i felt it was overpriced compared to its competitors in the area who were offering much better pricing than their rack rate through discount sites like agoda.

    Reviewed August 12, 2012

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    9.7
    Exceptional
    Trevor from Australia
    Couple
    Stayed 1 night in December 2011

    Shame we couldn't stay longer”

    Quality of Everything

    loved the room, great views through full length windows, great attention to detail and the tv in the bathroom mirror! plenty of staff to help no matter where you were (eg gym, the grill, pool, executive lounge). superb quality meal & service had in grill79 - although a little pricey. buffet breakfast - plenty of variety, good quality - go for the pancakes! :-)

    Reviewed January 16, 2012

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    7.0
    Very good
    joanne from United Kingdom
    Solo traveler
    Stayed 2 nights in February 2016

    Just ok...”

    Views across the city, room comfortable, great bathtub

    Overall, a reasonably pleasant stay over CNY. However I was disappointed by the executive lounge- not a very wide selection of beverages and wine only available quite late in the evening. Noisy environment at times with children running around so not relaxing. Also, asked for ice to be delivered to the room but it never arrived. The highlight was staff performing in a fantastic dragon and lion dance for the new year celebrations A good hotel, but overrated for the price.

    Reviewed February 11, 2016

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    9.7
    Exceptional
    Gary from United Kingdom
    Couple
    Stayed 1 night in October 2013

    Great location - shame about the view”

    Huge room with amazing bathroom. Superfast check in. Friendly, efficient staff.

    All too brief and unfortunately due to serious smog on the day we stayed the view from our 70th floor room was like being in the clouds. Apart from this the staff could not have been friendlier or more helpful and when we turned up late and dishevelled from a full day tour of the Great Wall cold drinks were proffered before they even knew who we were.

    Reviewed October 09, 2013

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    8.0
    Excellent
    Xiu from Australia
    Family with young children
    Premier Room 2 Twin Beds
    Stayed 4 nights in October 2019

    Very good”

    This is my second time staying at Shangri-La WSW, my first being many years back and I remembered the amazing service alongside the very comfortable bed. I have to say, service quality has dropped since then. The managerial level staff are still very good, namely Ms Dong who was at breakfast service when I was there, she ensured my elderly father and toddler was well taken care of by herself, remembering our previous day orders, etc. There was also a gentleman at concierge who went above and beyond to help us get transport to and fro the hotel to my dinner location. The junior staff however, were a let down. Breakfast service junior staff looked like they were out of their depths, serving wrong drinks/ food or generally not being very helpful. Table setting was inconsistent during busy turnover periods. Junior staff definitely need more training so that their manager isn't the only one who can deliver good service.

    Reviewed November 04, 2019

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