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Pan Pacific Singapore (SG Clean Certified)
Pan Pacific Singapore (SG Clean Certified)
Pan Pacific Singapore (SG Clean Certified)
Pan Pacific Singapore (SG Clean Certified)
Pan Pacific Singapore (SG Clean Certified)
Pan Pacific Singapore (SG Clean Certified)
Pan Pacific Singapore (SG Clean Certified)

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8.8

Excellent

9,116 reviews

9,116 reviews

View151
Housekeeping128
Breakfast55
See map

9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Paulaner Brauhaus

60 m

Suntec Singapore Convention & Exhibition Centre

90 m

MJ Multimedia

120 m

Starfire Solitaire Diamonds

120 m

The Redundant Shop

120 m

Popular landmarks
Singapore Flyer

610 m

Sands Skypark Observation Deck

870 m

Cloud Forest

1.3 km

Gardens By The Bay East

1.3 km

Chinatown

1.9 km

Closest landmarks
G-Clinic

140 m

Conrad Centennial

150 m

Millenia Tower

190 m

West Coast Dental

210 m

Chihuly Lounge

220 m

Pan Pacific Singapore (SG Clean Certified)

7 Raffles Blvd, Marina Bay, Singapore, Singapore, 039595 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Marina Bay, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Gardens By The Bay East. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

250 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transfer

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Guests traveling to Singapore under any Safe Travel, Air Travel Pass or similar arrangement are required to inform the hotel of their status at the point of room reservation. In addition, guests on schemes such as Air Travel Pass (ATP) and Reciprocal Green Lane (RGL) are to remain self-isolated in their hotel room until the post-arrival COVID-19 test result is confirmed to be negative. For more information and updates regarding travel guidelines to Singapore, please refer to government guidelines."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

Luggage storage

This property is in high demand!

19 travelers have booked today.

Value for money8.3
Distance to city center3 km
Location rating9.1
Nearest airportSeletar Airport (XSP)
Distance to airport13.7 km

Rooms available at Pan Pacific Singapore (SG Clean Certified)

Excellent
Room comfort & quality

8.9

Deluxe Balcony
...
  • Room size: 46 m²/495 ft²
  • Harbor view
  • 2 single beds or 1 double b...
Enter dates to see prices
Pacific Club Harbour Room
...
  • Room size: 46 m²/495 ft²
  • Harbor view
  • 1 king bed or 2 double beds
Enter dates to see prices
Panoramic
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Pacific Club Harbour Studio
...
  • Room size: 65 m²/700 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Skyline Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Pacific Club Harbour Select Studio
...
  • Room size: 65 m²/700 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
City View Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Harbour Studio
...
  • Room size: 46 m²/495 ft²
  • Harbor view
  • 2 single beds or 1 double b...
Enter dates to see prices
Pacific Club Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices
Deluxe King Or Twin
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Pan Pacific Singapore (SG Clean Certified)?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Pan Pacific Singapore (SG Clean Certified)?

Pan Pacific Singapore (SG Clean Certified) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 120 SGD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Pan Pacific Singapore (SG Clean Certified) has a car park right on site for maximum convenience. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Singapore with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Pan Pacific Singapore (SG Clean Certified)?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Pan Pacific Singapore (SG Clean Certified). A selection of food types including western and asian breakfast options is available for guests. There's an additional charge of 48 SGD for adults and 24 SGD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Pan Pacific Singapore (SG Clean Certified)?

Pan Pacific Singapore (SG Clean Certified) features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Pan Pacific Singapore (SG Clean Certified)?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Pan Pacific Singapore (SG Clean Certified). Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Pan Pacific Singapore (SG Clean Certified)?

On-site venues and convenient event services make Pan Pacific Singapore (SG Clean Certified) an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 800 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Pan Pacific Singapore (SG Clean Certified)?

Pan Pacific Singapore (SG Clean Certified) does permit smoking in some areas and is not 100% smoke-free.

What is the closest train, metro, or bus station to Pan Pacific Singapore (SG Clean Certified)?

The closest train, metro, or bus station to Pan Pacific Singapore (SG Clean Certified) is Promenade MRT Station, 300 m away.

What restaurants are nearby Pan Pacific Singapore (SG Clean Certified)?

Restaurants including Hai Tien Lo, Gudetama Cafe and Thunder Tea Rice are popular in Pan Pacific Singapore (SG Clean Certified)’s neighborhood which is known as Marina Bay.

What popular shopping places are close to Pan Pacific Singapore (SG Clean Certified)?

Shopping options in Pan Pacific Singapore (SG Clean Certified)’s Marina Bay neighborhood include Merlion Park, The Shoppes at Marina Bay Sands and MJ Multimedia.

What are popular attractions near Pan Pacific Singapore (SG Clean Certified)?

Pan Pacific Singapore (SG Clean Certified)’s location in the Marina Bay neighborhood makes it close to famous attractions including Gardens By The Bay East, Sands Skypark Observation Deck and Flower Dome.

What popular natural sightseeing spots are close to Pan Pacific Singapore (SG Clean Certified)?

Pan Pacific Singapore (SG Clean Certified)’s nearby natural sights include Cloud Forest, Frangipani (Plumeria obtusa) and Cannonball Tree located in the same Marina Bay area.

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Explore the neighborhood

What people love about Pan Pacific Singapore (SG Clean Certified)

  • 8.8

    Excellent

    "Great view, great restaurants, great facilities"

    Eric

    |

    September 15, 2022

  • 10

    Exceptional

    "Everything was absolutely fantastic!"

    Syafiqah

    |

    September 15, 2022

  • 8.4

    Excellent

    "Housekeeping was excellent."

    Muhammed

    |

    September 10, 2022

Property ranking|Compared to 558 Singapore properties
See all rankings
Room comfort score
8.9/10
Cleanliness score
9.1/10
Couples review score
8.9/10
Overall score
8.8/10
Better than
97
%
of Singapore properties
Better than
95
%
of Singapore properties
Better than
94
%
of Singapore properties
Better than
92
%
of Singapore properties
Overall rating:

8.8

Excellent
9,116 reviews
Cleanliness
9.1
Facilities
8.7
Location
9.1
Read all reviews >
What travelers say they love:
Facility location staff meal service all condition were grea...
TAKUYA from Indonesia
Group
More about Pan Pacific Singapore (SG Clean Certified)

More about Pan Pacific Singapore (SG Clean Certified)

Pan Pacific Singapore (SG Clean Certified)

For travelers who want to take in the sights and sounds of Singapore, Pan Pacific Singapore (SG Clean Certified) is the perfect choice. Its convenient location right in the city center allows you more time to see all that Singapore has to offer.
All offerings provided by Pan Pacific Singapore (SG Clean Certified) help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Singapore is made even more convenient with the taxi services available at the hotel.
For those driving their own car, parking is available for guests. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's tours. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Pan Pacific Singapore (SG Clean Certified). All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Pan Pacific Singapore (SG Clean Certified). Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Pan Pacific Singapore (SG Clean Certified), including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television, in-room video streaming and cable TV available in some selected rooms.
Don't worry about being thirsty as bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Pan Pacific Singapore (SG Clean Certified). Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub.
A day in will be as fun as a day out with ranges of recreational activities offered at Pan Pacific Singapore (SG Clean Certified). A relaxing end to every day is possible with a visit to the massage, steam room, spa and sauna. Don't forget to make a visit or two to the hotel's pool. At Pan Pacific Singapore (SG Clean Certified), every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Challenge your travel group members or other guests to competitive fun, with the hotel's tennis court. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't miss out on all that Singapore has to offer! Don't forget to stop by the most iconic landmark in the area, the famous Singapore Flyer just 630 m away. Be sure to visit Sands Skypark Observation Deck located 880 m away, an item on every checklist of those who travel to Singapore.


Reasons to stay here

Compared to other accommodations in Singapore, facilities here are rated higher than 95% of them.
Compared to the city's accommodation options, this hotel scored higher than 98% of them for food and dining.
According to guests who stayed here, this hotel's room comfort is rated higher than 97% of other accommodations in Singapore.

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Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Housekeeping

182 mentions

Breakfast

168 mentions

View

151 mentions

Swimming Pool

121 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • Filipino
  • French
  • German
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Malay
  • Russian
  • Tamil
  • Thai
  • Vietnamese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage
  • Nightclub
  • On-site entertainment
  • Pool facilities
  • Pool with view
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Tennis court
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Coffee shop
  • Fruits/snacks
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Balcony/terrace
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Hand sanitizer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Mini bar
  • Non-smoking
  • On-demand movies
  • Pool facilities
  • Private bathroom
  • Radio
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Smoke detector
  • Swimming pool [direct access]
  • Telephone
  • Toiletries
  • Towels
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Restaurants on site

Edge

  • Cuisine: International
  • Menu: A-la-carte

Hai Tien Lo

  • Cuisine: Cantonese
  • Menu: Buffet, A-la-carte

Keyaki

  • Cuisine: Japanese
  • Menu: Buffet

Pacific Marketplace

  • Cuisine: International, Local
  • Menu: Buffet

Atrium

  • Menu: Buffet

Poolside Bar

  • Cuisine: Grill/BBQ
  • Menu: Buffet
Location
7 Raffles Blvd, Marina Bay, Singapore, Singapore, 039595
Exceptional
Location

9.1

Airports

  • Seletar Airport (XSP)
    13.7 km 21 min drive
  • Singapore Changi Airport (SIN)
    16.8 km 18 min drive

Public transportation

  • Promenade MRT Station
    290 m 6 min walk
  • Esplanade MRT Station
    380 m 4 min walk

Hospital or clinic

  • G-Clinic
    140 m

Shopping

  • Orchard Road
    2.5 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    90 m 3 min walk
What's nearby

Popular landmarks

  • Singapore Flyer
    610 m
  • Sands Skypark Observation Deck
    870 m
  • Cloud Forest
    1.3 km
  • Gardens By The Bay East
    1.3 km
  • Chinatown
    1.9 km
  • Orchard Road
    2.5 km
  • National Orchid Garden
    5.3 km
  • Singapore Botanic Gardens
    5.3 km
  • Night Safari
    14.4 km
  • Singapore Zoo
    14.4 km

Nearby landmarks

  • Paulaner Brauhaus
    60 m
  • Suntec Singapore Convention & Exhibition Centre
    90 m
  • MJ Multimedia
    120 m
  • Starfire Solitaire Diamonds
    120 m
  • The Redundant Shop
    120 m
  • G-Clinic
    140 m
  • Conrad Centennial
    150 m
  • Nerf Action Experience
    150 m
  • Barang Barang
    160 m
  • Suntec Singapore
    180 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-5 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Guest must be at least 12 years old to access Pacific Club.
  • Smoking is only allowed in designated areas. Guests smoking elsewhere are responsible for all costs, damages, and liabilities caused by smoking.
  • The minimum age of guests to check in is 18 years if unaccompanied by an adult.
  • View from the guest rooms may vary from the images displayed.
  • Guests traveling to Singapore under any Safe Travel, Air Travel Pass or similar arrangement are required to inform the hotel of their status at the point of room reservation. In addition, guests on schemes such as Air Travel Pass (ATP) and Reciprocal Green Lane (RGL) are to remain self-isolated in their hotel room until the post-arrival COVID-19 test result is confirmed to be negative. For more information and updates regarding travel guidelines to Singapore, please refer to government guidelines.
  • Late check out until 2:00pm is subject to availability for the Pacific Club room and Suites with Pacific Club privileges.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee120 SGD
  • Distance from city center3 km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)48 SGD
  • Daily Internet/Wi-Fi fee0 SGD

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors38
  • Number of restaurants3
  • Number of rooms 790
  • Room voltage220
  • Year property opened1986
  • Most recent renovation2012
Property announcements

The property is undergoing refurbishment from July 25, 2022 until further notice. There will be some areas affected by the noise from 10:00 AM to 6:00 PM. For further queries, please contact the property directly.

Reviews of Pan Pacific Singapore (SG Clean Certified) from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.1
Facilities8.7
Location9.1
Room comfort and quality8.9
Service8.8
Value for money8.3
High score for Singapore
Rating
9+ Exceptional (1,692)
8-9 Excellent (948)
7-8 Very Good (753)
6-7 Good (167)
<6 Below Expectation (180)
Time of the year
Mar - May (988)
Jun - Aug (892)
Sep - Nov (723)
Dec - Feb (1,137)
All guests (5,723)
All room types
All languages

Show reviews that mention 

Showing 3,740 verified guest comments
12345
10.0
Exceptional
Xinyi from Singapore
Family with young children
Harbour Studio
Stayed 2 nights in June 2022

Pleasant and fun stay for couple with young children”

The room was spacious and clean. It provided lots of running space for my toddler. The play area for children is toddler friendly and my little one enjoyed the slides and ball pit. There is a variety of food during breakfast and the food tasted great. I enjoyed their egg station and porridge station very much. The location of the hotel is also very accessible to four shopping malls. It's also walkable distance from Cocomelon themed restaurant at Raffles city and bicycle rental at esplanade, so there are alot of other things to do nearby. Lastly, we are very thankful for the great service given by the staff. The room service is very prompt and the staff at the Edge restaurant were very attentive. We will definitely return to the hotel soon.

Reviewed June 21, 2022

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Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Regards, Pan Pacific Singapore Team

Responded June 22, 2022
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Nor from Singapore
Couple
Deluxe Balcony
Stayed 1 night in December 2019

Room 2727”

I was greeted by Abhi at the Reception. Blessed to have met Abhi. He is god sent! Abhi welcomed me with his warm hospitality and ask questions to get to know me. Upon knowing that i do not have a PP membership, he quickly signed me up. Knowing that this is my first time staying in Pan Pacific (like this is legit first time ok), Abhi upgraded me to the Panoramic Room from my Deluxe Balcony Room. Room was AMAZEBALLS!! I mean AMAZING!! Everything is just at a touch of your fingertips. Lights are accessible at the side of the bed. They have many hidden walls it's like a treasure hunt. And the blinds....speechless. You just need a remote. The view is amazing. The toilet was see through with blinds that can be accessed at the wall switch. The tv audio system can be played in the toilet as well. To cut it short, this is the best staycay i have ever been to thus far. I will definitely come back again someday or recommend it to friends here and overseas. Thank you Abhi and the staff who checked me out on 25 Dec 2019. Thank you for the "gift". Thank you Pan Pacific for the great experience and hospitality. Keep it up!

Reviewed December 26, 2019

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Thank you for sharing your review with us. As we strive to create memorable hotel experiences for our guests, providing excellent service is at the core of our service commitment to our guests and your kind words will definitely motivate the team to keep up our high standards.

Responded December 27, 2019
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Tiffany from Singapore
Family with young children
Deluxe Room
Stayed 1 night in February 2021

Exceptional Service by Front Office”

I was in a Long Q with a stroller, luggage and badly behaved toddler in tow. I was really feeling stressed up. Jimmy from Front Desk approached me and swiftly brought me to another check in area. Knowing the situation, he even brought a colleague, Sam who tried to befriend my 4yo. They became fast friends, holding hands and walking alongside me. Instantly, I felt a wave of relief! This is the first time I experience help outside and I greatly appreciate it! While I did my check-in, I overheard Sam negotiating with my little one that if he can get in the pram, he will get him some chocolates while Jimmy kept watch. Everything went smoothly, I even had a nice room upgrade for my toddler’s birthday! This is the most impressive service I have received from any hotel so far! Thank u Pan Pacific for going the extra mile to make my day less stressful. Having a meltdown before the day started was no joke and I’m thankful for Jimmy and Sam. They deserve a recognition award for what they have done! I will always remember these 2 names in association with Pan Pacific and the great service standard! Highly recommended hotel to stay in!

Reviewed February 24, 2021

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Dear Tiffany Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Regards, Pan Pacific Singapore Team

Responded December 07, 2021
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Muhammad from Singapore
Family with young children
Panoramic
Stayed 2 nights in March 2021

Great hotel for staycation”

The best hotel with great location because its just beside 2 shopping centres, Marina Square and Suntec city mall. Fantastic view of the city from the 29th floor of the room. Good range of breakfast during this Covid period as they offer sitting down buffet. Just use the QR code to order and the food will be delivered to your table. The only downside for me was the cleanliness of the room. Can be improved. Rating cleanliness 3.5/5 since its the pandemic period right now and cleanliness would be one of the main issues that customers might look into. Overall, great stay with friendly staff everywhere.

Reviewed March 19, 2021

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Dear Muhammad Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Regards, Pan Pacific Singapore Team

Responded December 07, 2021
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Noor from Singapore
Couple
Panoramic
Stayed 2 nights in December 2019

It was amazing!”

We had a 2 night staycation here in Pan Pacific to celebrate our 1st wedding anniversary and wow it was amazing! Check-in was a breeze and the lady wished us a happy anniversary before handing out our key cards. We upgraded our room and it was the best decision ever. Eventhough we are Singaporeans, we're still amazed at the amazing, breathtaking view of the MBS, Gardens by the bay and all the amazing skylines overlooking the sea. The hotel is connected to both Suntec City and Marina Square and if that is not a convenient thing then I do not know what is! On the exact day of our honeymoon, we went out in the morning for breakfast then movies after at Suntec. We came back to our room in the afternoon and less than 5 mins that we're back, we heard the doorbell rang. Apparently one of the staff came to pass us a rectangular plate filled with 6 amazing handmade chocolate with a card wishing us on our anniversary. AMAZING! Thank you again Pan Pacific for the very top notch hospitality!

Reviewed December 23, 2019

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Thank you for sharing this review with us. We are delighted that you chose to celebrate with us for your first wedding anniversary. Congratulations once again! We are glad that you enjoyed the comfort of your room with breathtaking views of the harbour and city skyline. We appreciate your time in sharing this review and hope we will have the chance to be a part of your future celebrations and anniversaries.

Responded December 23, 2019
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Nur from Singapore
Couple
Panoramic
Stayed 1 night in January 2021

Lovely experience ”

Was sceptical at first when I read all the reviews regarding the cleanliness and all but I had a lovely experience with Pan Pacific. The check in and check out process was fuss free. Booking for the breakfast was really fuss free. Didn’t get to try the pool as it was the rainy season. The room is really wonderful and very clean eventhough we didn’t get a nice view but it was alright. All the basic amenities in the room was provided. They even arranged for a slice of cake to be delivered since we are celebrating our anniversary.

Reviewed January 10, 2021

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Dear Nur Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Regards, Pan Pacific Singapore Team

Responded December 07, 2021
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Ma. from Philippines
Family with young children
Stayed 1 night in June 2019

Great stay!”

Nice room, clean facilities, good food and great staff! Our room was on the 5th flr and we have a lovely view of the pool. The staff was really accommodating and friendly. We really enjoyed the stay and our baby liked the pool so much. They even gave my husband a complimentary birthday cake and free macaroons for our baby. All in all we had fun last night! Next time we will try a room on the higher floor 😁

Reviewed June 02, 2019

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Thank you for sharing your generous feedback with us. We are delighted to know that you and your family enjoyed your stay. We certainly hope to welcome you back for another wonderful experience. Regards, Pan Pacific Singapore Team

Responded June 03, 2019
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
kim from Singapore
Couple
Harbour Studio
Stayed 1 night in December 2020

Best Hotel Stay 2020! ”

I would highly recommend Pan Pacific for your hotel stay In Singapore! We were greeted by polite staff as soon as we checked in! The cleanliness of the hotel rooms and facilities are amazing as well! During Checkin, guest service officer Abhi even gave us a complimentary upgrade of our room! It was really an amazing experience. A very wonderful stay and experience with Pan Pacific, will definitely come Back here to stay!

Reviewed December 10, 2020

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Dear kim Thank you for sharing your review on your recent stay with us. We strive to create memorable hotel experiences for our guests and are also delighted that you found the service to be polite and helpful. Regards, Pan Pacific Singapore Team

Responded December 07, 2021
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
HUNG from Vietnam
Solo traveler
Harbour Studio
Stayed 1 night in January 2021

Fantastic hotel with lovely services”

Second stay and I still love it as much as the first time. The hotel is beautiful, the room is clean, modern and spacious. Facilities are great with easy access to the bay area and some shopping malls around the area. Best of all is the warm and attentive services provided by every single employee at the hotel. Definitely one of the top 5 stars hotel in Singapore

Reviewed January 25, 2021

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Dear HUNG Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Regards, Pan Pacific Singapore Team

Responded December 07, 2021
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
joanne from Singapore
Family with young children
Deluxe Balcony
Stayed 3 nights in April 2022

staycation”

The location is great, it is beside 3 malls, mrt is just 5-10min leisure walk away. All staff were nice and accommodating. The room is big, with a nice view of the city. The loo is handicap friendly, it would be good to install a bidet. It would be nice to have an ice dispenser on every level so we do not need to trouble the staff to bring in some ice. There is room for improvement for check-in, the waiting time took almost an hour. maybe you can have a self check-in kiosk, it may reduce waiting time. Check-out was fast, just drop your key card and you're done.

Reviewed May 24, 2022

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Dear Guest, Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We appreciate your sharing regarding the service experiences you had and will be addressing this with the respective leaders in the areas you mentioned. Please be assured that our guests' feedback is taken on board and duly addressed in order to improve our standards. We hope to welcome you back for another wonderful experience with us soon. Warmest Regards, Pan Pacific Singapore Team

Responded May 25, 2022
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Lim from Singapore
Family with teens
Deluxe Balcony
Stayed 2 nights in February 2021

Great stay with nice view and breakfast”

Staff was helpful when checking in and out.great thanks to Vivien for the arrangement.our view was nice and at high level.the breakfast was nice and good price when booking thru agoda and the staff was friendly.the free parking was also the main consider of booking this hotel.

Reviewed February 19, 2021

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Dear Lim Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience and enjoyed the comfort of our room and the views of the Singapore skyline. Regards, Pan Pacific Singapore

Responded December 07, 2021
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Angeline from Singapore
Solo traveler
Panoramic
Stayed 1 night in May 2022

87th Staycation (Pan Pacific Hotel) ”

Comfortable, clean, spacious room. Convenient to shop, dine and get transport. Staff at reception and Atrium is friendly and accommodating. Dining at Atrium at the lobby is out of this world, as if floating on calm waters. The pool is a great place to relax. Had a great staycation indeed and will be back soon!

Reviewed June 03, 2022

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Dear Guest, Thank you for sharing this positive review, we are delighted that you enjoyed your recent staycation and that our convenient location in Marina Bay enhanced your experience. The floating pods at Atrium were designed as cosy enclaves for guests to enjoy drinks and bespoke cocktails, and we are glad that you enjoyed the experience. We hope to welcome you back for another wonderful experience with us soon. Warmest Regards, Pan Pacific Singapore Team

Responded June 06, 2022
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Suzanne from Singapore
Couple
Stayed 2 nights in May 2019

Always Happy”

Great view, location was good, friendly & helpful staffs. When we celebrating our anniversary they give us balcony and great view of Marina Bay and they allow us to have late check out. We really celebrating our romantic gateway at Pan Pacific!! We will definitely stay at this hotel again for our next anniversary!!! There is this front desk staff, she is Korean and another lady who welcoming us that evening when we arrives at the hotel for check in, they really very helpful and very friendly. Want to thank them for their hospitality, making our stay more enjoyable!! Thank you! Gamsahamnida!!

Reviewed May 27, 2019

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Thank you for taking the time to share your generous feedback with us. We are pleased to know that you enjoyed your anniversary stay with us. Your kind compliments of our associates will be conveyed to them and we certainly look forward to welcoming you back for another wonderful experience. Regards, Pan Pacific Singapore Team

Responded May 28, 2019
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
CINDY from Singapore
Family with young children
Pacific Club Harbour Studio
Stayed 1 night in June 2022

Great staycation!”

We booked a night stay at the Pacific Club Harbour Studio and was grateful to be upgraded to Skyline Suite. We also requested for an early check-in as our 2 year old son usually has his afternoon nap at 1pm. Thankfully, they were able to accommodate us as early as 10am and our son absolutely loved the experience, together with his frequent visits to the Urban Jungle Village! The afternoon tea at the club lounge was impeccable too. Staff were all top-notch when it comes to service be it at the lounge or during breakfast at the Edge. Would definitely recommend staying at Pan Pacific Hotel.

Reviewed June 02, 2022

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Dear Guest, Thank you for sharing this review about your recent staycation, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Warmest Regards, Pan Pacific Singapore Team

Responded June 03, 2022
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Poh from Singapore
Family with young children
Deluxe Room
Stayed 1 night in May 2022

Family friendly hotel”

1 of the best staycation we had. The pool facilities were great and kids friendly. The room was clean and well equipped. PAN Pacific also offered good spread for the breakfast. Plenty of parking as they are sharing the same carpark with Marina Square. Definitely worth another visit.

Reviewed May 08, 2022

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Dear Guest, Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience with your family. We hope to welcome you back for another wonderful experience with us soon. Warmest Regards, Pan Pacific Singapore Team

Responded May 09, 2022
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Kenneth from Singapore
Family with young children
Deluxe Balcony
Stayed 1 night in April 2022

Great staycation ”

Facilities and room were clean. Very fortunate that we got early check in and got to enjoy the pool when we arrived. My son also liked the urban jungle adventures. Free parking too for the whole stay! Didn’t get a chance for late check out, as they were full, hopefully next time we come back.

Reviewed April 03, 2022

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Dear Guest, Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Warmest Regards, Pan Pacific Singapore Team

Responded April 04, 2022
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
NUR from Singapore
Family with young children
Panoramic
Stayed 1 night in June 2022

Very awesome customer service.”

Reception staff Abhi was a very nice person. Very helpful and also applied great customer service upon check in. Knowledgeable and very detailed. Saw him offering his previous customer a bottle of water after seeing him having an itchy throat before anything else. Kind hearted. Clean hotel and my kids love it! Awesome view and room super spacious for a family of 4. Thank Pan Pac for the memorable stay!

Reviewed June 26, 2022

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Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. Meanwhile we will of course share your kind feedback with the rest of the team and hope to welcome you back for another wonderful experience with us soon. Regards, Pan Pacific Singapore Team

Responded June 27, 2022
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Nurul from Singapore
Family with young children
Panoramic
Stayed 1 night in January 2021

BEST SERVICE ”

Although we were asked to get bucket of ice ourselves which was unexpected for this best service hotel (please have it send to the room as par to the room service please) everything else was EXCEPTIONAL. From getting greeted from the entrance and great hotel facilities and leaving the hotel. Never have we ever received such warm hospitality. It’s the little things that matter. Thank you for making the difference! HIGHLY RECOMMENDED!

Reviewed April 03, 2021

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Dear Nurul Thank you for taking your time to write this generous review of us. Regards, Pan Pacific Singapore Team

Responded December 07, 2021
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
Teng from Singapore
Couple
Panoramic
Stayed 1 night in February 2021

Staycay ”

Excellent stay at Pan Pacific, great bed, clean room. Long queue before check in during Valentine but the hotel staffs managed it well with efficiency. Breakfast at Edge was great. Service was good and fast with yummy food

Reviewed February 15, 2021

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Dear Teng Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience. We hope to welcome you back for another wonderful experience with us soon. Regards, Pan Pacific Singapore Team

Responded December 07, 2021
Pan Pacific Singapore (SG Clean Certified)
10.0
Exceptional
cariza from Singapore
Couple
Panoramic
Stayed 1 night in May 2021

Superb Hotel!”

We had an awesome stay here during my birthday! Check in was smooth and staff are friendly. I was so happy with the birthday complimentary pastries and with the birthday note. The room was amazing. I love the bathtub and the window view. Breakfast buffet was great too! No complaints, all compliments. Thank you!

Reviewed May 05, 2021

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Dear Cariza We are delighted that you enjoyed your birthday staycation with us. Thank you for sharing this review about your recent stay, we are happy to hear that you had an overall positive experience and enjoyed the comfort of our spacious rooms. We hope to welcome you back for another wonderful experience with us soon. Regards, Pan Pacific Singapore Team

Responded May 06, 2021
Pan Pacific Singapore (SG Clean Certified)
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