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Palace Gate Hotel & Resort
Palace Gate Hotel & Resort
Palace Gate Hotel & Resort
Palace Gate Hotel & Resort
Palace Gate Hotel & Resort
Palace Gate Hotel & Resort
Palace Gate Hotel & Resort

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9

Exceptional

1,772 reviews

1,772 reviews

Breakfast53
Swimming Pool29
Housekeeping29
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Supreme Court

60 m

Royal Palace Park

90 m

Wat BotomVatey Playground

110 m

Silver Pagoda

200 m

Royal Palace

300 m

Popular landmarks
National Museum

590 m

Independence Monument

890 m

Sisowath Quay

1.0 km

Wat Phnom

1.9 km

Tuol Sleng Genocide Museum

2.3 km

Closest landmarks
Chaktomouk Hall

150 m

Kantha Bopha Hospital

310 m

Pencil Market

460 m

Spa Bliss

540 m

Rising Sun Pub

550 m

2021

Palace Gate Hotel & Resort

#44 St. Sothearos Blvd. Corner St. 240 Chey Chumneas, Daun Penh, Phnom Penh, Doun Penh, Phnom Penh, Cambodia, 12206 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Doun Penh, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Tuol Sleng Genocide Museum. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Inside city center

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Transport to airport

Bicycle rental

Valet parking

Swimming pool [indoor]

Hot tub

Shuttle service

Complimentary WIFi in all rooms

This property is in high demand!

9 travelers have booked today.

Value for money8.9
Distance to city center0.1 km
Location rating9.3
Nearest airportPhnom Penh International Airport (PNH) - Cambodia
Distance to airport9.8 km

Rooms available at Palace Gate Hotel & Resort

Royal Suite Twin with Balcony-Pool View
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 2 single beds
Enter dates to see prices
Palace River View Suite
...
  • Room size: 95 m²/1023 ft²
  • River view
  • 1 double bed & 1 double bed
Enter dates to see prices
Royal Deluxe Twin with View
...
  • Room size: 45 m²/484 ft²
  • River view
  • 2 single beds
Enter dates to see prices
Royal Deluxe Double with View
...
  • Room size: 45 m²/484 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Royal Suite Double with Balcony-Pool View
...
  • Room size: 45 m²/484 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Royal Suite Twin with Balcony
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Majesty Suite
...
  • Room size: 55 m²/592 ft²
  • River view
  • 1 double bed
Enter dates to see prices
Royal Deluxe Twin Room
...
  • Room size: 45 m²/484 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Apsara Suite Room
...
  • Room size: 43 m²/463 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices
Apsara Deluxe Room
...
  • Room size: 45 m²/484 ft²
  • Garden view
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Palace Gate Hotel & Resort?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Palace Gate Hotel & Resort?

Palace Gate Hotel & Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 15 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Palace Gate Hotel & Resort also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Palace Gate Hotel & Resort has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Phnom Penh with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Palace Gate Hotel & Resort?

Start your mornings right, with the continental and buffet breakfast options offered at Palace Gate Hotel & Resort.

What are my dining options at Palace Gate Hotel & Resort?

Palace Gate Hotel & Resort features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Asian cuisine is available for guests. Dishes are served in a la carte during opening hours. Light meal like soup and coffee or tea are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at Palace Gate Hotel & Resort?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Palace Gate Hotel & Resort. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations and flower petals are available upon request.

Can business events be hosted at Palace Gate Hotel & Resort?

On-site venues and convenient event services make Palace Gate Hotel & Resort an ideal choice for hosting events such as seminars and meetings. The venue available at the hotel can accommodate up to 22 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Palace Gate Hotel & Resort?

Palace Gate Hotel & Resort does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Palace Gate Hotel & Resort?

The closest train, metro, or bus station is GST Bus Station, 1.6 km away from Palace Gate Hotel & Resort.

What restaurants are nearby Palace Gate Hotel & Resort?

Palace Gate Hotel & Resort’s neighborhood is Doun Penh which includes popular restaurants such as Mealea Restaurant, Jumbowl Mumbowl and YI Sang-Chaktomuk.

What popular shopping places are close to Palace Gate Hotel & Resort?

Palace Gate Hotel & Resort is located in Doun Penh area which features shopping places such as Phnom Penh's Night Market, Sorya Center Point and Golden Sorya Mall.

What are popular attractions near Palace Gate Hotel & Resort?

Palace Gate Hotel & Resort is located in Doun Penh area, which is famous for attractions such as Royal Palace, National Museum and Wat Phnom.

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Explore the neighborhood

What people love about Palace Gate Hotel & Resort

  • 10

    Exceptional

    "We just spent three nights in Phnom Penh and were absolutely delighted we chose to stay here."

    Howard

    |

    July 23, 2022

  • 9.2

    Exceptional
    Staff 

    "Nice staffs."

    Minh

    |

    July 18, 2022

  • 10

    Exceptional
    Staff 

    "Good hotel, clean toom, nice staffs and near royal palace"

    CHANG

    |

    July 11, 2022

Property ranking|Compared to 627 Phnom Penh properties
See all rankings
Location score
9.3/10
Cleanliness score
9.2/10
Overall score
9.1/10
Value for money score
8.9/10
Better than
98
%
of Phnom Penh properties
Better than
97
%
of Phnom Penh properties
Better than
97
%
of Phnom Penh properties
Better than
96
%
of Phnom Penh properties
Overall rating:

9

Exceptional
1,772 reviews
Cleanliness
9.2
Facilities
9.0
Location
9.3
Read all reviews >
What travelers say they love:
Service is the best, staff is friendly, and food is OK
Thanute from Thailand
Business traveler
More about Palace Gate Hotel & Resort

More about Palace Gate Hotel & Resort

Palace Gate Hotel & Resort

You'll love the exceptional convenience during your stay at Palace Gate Hotel & Resort, located right in the heart of the city center, with an easy access to everything in Phnom Penh. The true local flavors and culture of Phnom Penh are yours with a stay at Palace Gate Hotel & Resort, located just 2.2 km from the famous Tuol Sleng Genocide Museum.
Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Palace Gate Hotel & Resort. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Phnom Penh can be assisted with taxi, car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Palace Gate Hotel & Resort.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Palace Gate Hotel & Resort. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Rooms at Palace Gate Hotel & Resort are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The specially-designed rooms at Palace Gate Hotel & Resort offer more than one layout option, including rooms that have separate living room and balcony or terrace. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Palace Gate Hotel & Resort, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Regardless of any dietary restrictions you may have, you'll eat well at Palace Gate Hotel & Resort which has a selection of halal options.
Once there, be sure to check out bar for some in-house nighttime fun. The hotel even has in-house cooking amenities such as BBQ facilities for its most selective guests.
Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Palace Gate Hotel & Resort has a range of activities that will meet your needs. While you're there, be sure to take some time to explore the easily accessible beach. Warm up at the end of the day with a visit to the massage, hot tub, salon, spa and sauna. The many offerings at Palace Gate Hotel & Resort ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool.
The poolside bar at Palace Gate Hotel & Resort gives you a great reason to spend more time in your swimsuit. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside the hotel and explore Phnom Penh. You're sure to want to visit Royal Palace located 300 m away, among the most sought-after photographs for anyone visiting Phnom Penh. Your journey through Phnom Penh can be completed with a short shopping stop at Central Market located 2.8 km away.


Reasons to stay here

Travelers love this hotel, scoring it higher than 96% of all other accommodations in the city.
This hotel's facilities score higher than 98% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 98% of the city's other options.

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Amenities and facilities
Excellent
Facilities

9

Most talked about facilities

Breakfast

40 mentions

Swimming Pool

30 mentions

Food & Dining

17 mentions

Housekeeping

13 mentions

Languages spoken

  • English
  • Khmer

Outdoor

  • Bicycles

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Hot tub
  • Massage
  • Pool with view
  • Sauna
  • Spa
  • Steam room
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Security [24-hour]

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Alarm clock
  • Bathrobes
  • Closet
  • Coffee/tea machine
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Desk
  • Hair dryer
  • Iron and ironing board
  • Linens
  • Lock box in room
  • Mini bar
  • Phone
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke alarm
  • Soundproofing
  • Toiletries
  • Towels
  • Wake up call
  • Wi-Fi [complimentary]
Food and dining
Restaurants on site

Mealea Restaurant

  • Cuisine: French, Cambodian
  • Menu: Buffet, A-la-carte
Location
#44 St. Sothearos Blvd. Corner St. 240 Chey Chumneas, Daun Penh, Phnom Penh, Doun Penh, Phnom Penh, Cambodia, 12206
Exceptional
Location

9.3

Airports

  • Phnom Penh International Airport (PNH) - Cambodia
    9.8 km 56 min drive
  • Rach Gia Airport (VKG) - Vietnam
    179.6 km

Public transportation

  • GST Bus Station
    1.6 km
  • Capitol Bus Station
    1.7 km

Hospital or clinic

  • Kantha Bopha Hospital
    310 m

Shopping

  • Central Market
    2.8 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Silver Pagoda
    200 m
  • Royal Palace
    300 m
  • National Museum
    590 m
  • Independence Monument
    890 m
  • Sisowath Quay
    1.0 km
  • Wat Phnom
    1.9 km
  • Tuol Sleng Genocide Museum
    2.3 km
  • Central Market
    2.8 km
  • Russian Market
    3.2 km
  • Choeung Ek Genocidal Center
    9.3 km

Nearby landmarks

  • Supreme Court
    60 m
  • Royal Palace Park
    90 m
  • Wat BotomVatey Playground
    110 m
  • Chaktomouk Hall
    150 m
  • Silver Pagoda
    200 m
  • Royal Palace
    300 m
  • Kantha Bopha Hospital
    310 m
  • Samdech Sothearos Street
    330 m
  • Cambodia - Vietnam Friendship Statue
    340 m
  • Samdech Hun Sen Garden
    340 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • As per the law, guests must provide a valid passport and complete a full check-in process file required by the property. The property reserves the right to reject bookings if any failures to do so upon check-in.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00

Getting around

  • Airport transfer fee15 USD
  • Distance from city center0.1 km
  • Travel time to airport (minutes)45

The property

  • Number of bars/lounges1
  • Number of floors5
  • Number of restaurants1
  • Number of rooms 105
  • Year property opened2017

Parking

  • Daily parking fee0 USD
Property announcements

The property provides E-Battler service at no additional charge. Please contact the property for more information.

Reviews of Palace Gate Hotel & Resort from real guests

Provided by verified guests of Agoda
9.0
/
10
Cleanliness9.2
Facilities9.0
Location9.3
Service9.2
Value for money8.9
High score for Phnom Penh
Rating
9+ Exceptional (320)
8-9 Excellent (42)
7-8 Very Good (40)
6-7 Good (11)
<6 Below Expectation (29)
Time of the year
Mar - May (95)
Jun - Aug (98)
Sep - Nov (91)
Dec - Feb (158)
All guests (1,051)
All room types
All languages

Show reviews that mention 

Showing 442 verified guest comments
12345
10.0
Exceptional
Yafieda from Malaysia
Group
Royal Suite Double
Stayed 1 night in August 2017

Best Location in Phnom Penh”

The Palace Gate Hotel is located at the most strategic place in Phnom Penh. It's so close to the Royal Palace that you can just cross the road and walk into the entrance. It's also within walking distance to the National Museum, Riverside and Wat Botum Boulevard Park. The Hotel has spacious rooms with a large bed and balcony seating area. My favorite part about this place is the blue swimming pool which had minimal chlorine in it (my goggles broke before I got into the pool and I had to swim without it. My eyes did not feel the sharp pain from the chlorine which was perfect! We had our dinner and breakfast at the Mealea Fine Dining Restaurant which was in an 80-year old restored French Villa. The interior was splendid and the food was good as well. Highly recommended for anyone who wants privacy, peace and quiet.

Reviewed August 29, 2017

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Good day Yafieda! Thank you so much for choosing Palace Gate Hotel and thank you for your wonderful review as well. We greatly appreciate your effort on taking your time to review your experience and stay with us, your compliments are very much valued. We are certainly looking forward to having you again as our guest in our hotel.

Responded August 29, 2017
Palace Gate Hotel & Resort
9.6
Exceptional
Yada from United States
Couple
Royal Deluxe Twin Room
Stayed 1 night in October 2017

Beautiful Hotel”

Great location just besides the Palace Gates and the hotel itself had a touch of class, which made you feel like a celebrity. It wasn't your big typical resort/hotel style, it had charm and character that made excellent use of their grounds. Also, with the hustle and bustle of Phnom Penh, the hotel did an excellent job of creating an environment that silenced most of the street noises which made it more like of spa/retreat. The rooms were super spacious, the bed and pillows were super comfortable. I rarely, like writing reviews but one deserves it. I would definitely stay here again.

Reviewed October 23, 2017

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Dear Yada, What a wonderful review! Thank you very much. It's definitely a boost for us every time we hear positive reviews such as this. Your kind feedback will be shared to the entire team. We look forward to welcoming you back to the hotel soon! Yours Sincerely, Palace Gate Hotel Management

Responded October 27, 2017
Palace Gate Hotel & Resort
10.0
Exceptional
Peter from Canada
Couple
Royal Deluxe
Stayed 2 nights in October 2017

Amazing Place”

We booked the Palace Gate in Phnom Penh and we were so delighted with our choice. The hotel was gorgeous and the staff was so friendly and helpful. We loved the view of the beautiful pool from our room and extended our stay because we were enjoying our stay and PP. The room was large and beautiful in the French colonial style. The breakfast was amazing in the AM. They have an espresso maker in the lobby anytime you wanted a coffee. The pool was so amazing and warm. Like a little Oasis. We spend most late afternoons sipping exotic cocktails and enjoying the beautiful warm saltwater pool. Staff was truly amazing. We will be back. I would highly recommend this hotel. Expensive compared to Cambodian prices. You can get cheaper elsewhere but the value you get at around $100 per night. Amazing and worth the few extra dollars.

Reviewed October 30, 2017

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Dear Peter, Wow! What a wonderful review, we truly appreciate your kind feedback. We are very happy to hear that our staff and service met your needs and expectations. Thank you for recommending Palace Gate Hotel to other guests. We look forward to welcoming you back soon. Take care. Warm Regards, Palace Gate Hotel Management

Responded November 02, 2017
Palace Gate Hotel & Resort
10.0
Exceptional
Richard from United States
Couple
Royal Deluxe
Stayed 3 nights in August 2017

Exceptional”

The Palace Gate Hotel is a first class property; tastefully decorated, large rooms, very comfortable bed, exceptionally clean, very professional and friendly staff, and great location. Definitely select this hotel to stay when in Phnom Penh. Breakfast buffet is tasty and and a good variety to choose from.

Reviewed August 16, 2017

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Hi Richard. Thank you for choosing our hotel, and for taking your time to share your recent experience with us. We are so glad that you found our hotel a good place to stay, and that you enjoyed the food at our restaurant. We appreciate all your kind comments about our property and staff. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. We look forward to welcoming you back. Take care.

Responded August 16, 2017
Palace Gate Hotel & Resort
9.6
Exceptional
PAUL from Malaysia
Couple
Apsara Deluxe Room
Stayed 3 nights in January 2020

Green & Lush, Spacious Rooms, Fantastic Staff, Good Breakfast, Lovely Pool”

A lovely green oasis in the blistering Phnom Penh heat!! Lots of greenery everywhere and the pool is lovely & large with lots of shady cabanas. Great location; you are right next to the Palace, just a stone's throw from the National Museum and short tuk-tuk rides away from the Riverside and St 308 (a nice bar street). Rooms are large and well appointed (we stayed in the Apsara Deluxe Room). The hotel puts on a decent spread at breakfast, and also has a lovely rooftop bar overlooking the Palace (read: perfect for sundowners). Best of all are the staff who are incredibly sweet, helpful, friendly & knowledgeable. Would recommend this place without any hesitation!

Reviewed January 13, 2020

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Dear PAUL, Thank you for recommending Palace Gate Hotel & Resort to other guests. Your kind feedback will be shared to the entire team and we hope to welcome you back again in the near future. Yours Sincerely, Palace Gate Hotel & Resort

Responded January 15, 2020
Palace Gate Hotel & Resort
10.0
Exceptional
Begona from United States
Business traveler
Royal Suite Double
Stayed 6 nights in October 2018

Excellent stay!”

I really enjoyed staying at Palace Gate Hotel. The customer service is excellent, the restaurant food and breakfast is great and the rooms are very comfortable. I would definitely stay here again next time I'm in Phnom Penh.

Reviewed November 07, 2018

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Dear Values Guests Warmest greeting from Palace Gate Hotel & Resort Thank you for choosing our Hotel to stayed during trip in phnom penh Cambodia . We are delighted that you enjoyed your dining experience with us. We look forward to welcoming you again in the near future. Yours Sincerely, DEVID PRAK General Manager

Responded November 27, 2019
Palace Gate Hotel & Resort
9.2
Exceptional
Minh from Vietnam
Couple
Stayed 2 nights in July 2017

Got to try this before it was cool”

I booked this hotel with only few information available by that time like, name, 5star, room category. It was no risk because of free cancellation and very good prices for a 5 star hotel plus great location. I asked for more photos of the hotel on their facebook and was provided immediately. Shorty after our booking confirmed, staff emailed me a greeting email and provided me all necessary information. It was our anniversary and the hotel treated us with special decoration and free upgrade. The hotel is really nice actually, a lots of green and you feel very quiet even though in middle of tourist attractions. Knowing that it has just launched soft opening 2 weeks before, i didnt expect a lot and i think the room has done pretty good job. Yes there are many things to be improved like unstable wifi, no TV list, pet was allowed but these things can be improved. Overall design is nice but the bathroom lack of atmosphere, would love to have a glass looking over the room (i know some rooms has). The spa locates underground and lacks of spa feeling. The area was tiny and too dark. I know there is treatment room by the pool but my treatment was done in normal room. The prices were good, reasonable and the quality of therapists were decent as well. When i booked the room, it included free daily tuk tuk, our host did inform that by the time of checking but when we went out on that night, staffs didnt know about that but after few phone calls, they sorted out. On the good side, the hotel literally in front of royal palace, i can access to many places by walking. And the entrance to the hotel from Royal Palace is just so beautiful, with trees and buddha decoration. I spent most of my time by the pool, huge pool and very nice. Do try to get room with balcony, i've seen both Place view and River view, they all great. Nothing beat having cup of tea during sunset from your balcony. I would say booking this hotel now because you may not get the same prices as they are now. For me t

Reviewed August 01, 2017

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Hi Minh. Thank you for taking your time to review your stay with us and for choosing our hotel. We appreciate all your comments about our customer service and property, we are continually improving to ensure the comfort of all or guests. Thank you for giving us an exceptional rating and for recommending our rooms with balcony which offers great view to other travelers. We look forward to having you again as a guest in our hotel.

Responded August 11, 2017
Palace Gate Hotel & Resort
9.2
Exceptional
ying-chen from Taiwan
Couple
Royal Suite Double
Stayed 2 nights in January 2018

Exceptional”

This is quite an amazing hotel in the heart of the tourist part of Phnom Penh. We had a Royal Suite Double overlooking the pool, we found it to be very nice. The bed was more comfortable than other 4/5 star resorts in Cambodia. The breakfast was bountiful but not as good as we found in Siem Reap or even in Koh Rong. The pool was a definite highlight, so large and clean with cool cabanas. It can be hard to get a spot by the pool at peak times but not super hard. The staff was friendly but not as personal as our resort in Siem Reap, as they are more business oriented here. The restaurant is pretty expensive, we did not eat there besides breakfast. The other clientele is primarily couples and chinese businessmen. Overall it was a very nice stay.

Reviewed January 19, 2018

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Dear Ying-Chen Thank you for choosing Palace Gate Hotel & Resort , On behalf of the entire team we would like to express our heartfelt and sincere gratitude for your wonderful review which have been shared with all of our Heartiest with great pride. and we look forward to welcoming you back again in the near future. Kind regards, Devid Prak Senior Hotel Manager

Responded April 28, 2021
Palace Gate Hotel & Resort
8.8
Excellent
Christopher from United Kingdom
Couple
Royal Suite Double with Balcony-Pool View
Stayed 2 nights in February 2019

Very good city hotel ”

We had a stop off in Phnom Pehn before going to Siem Reap , hotel staff helped us arrange a tour guide for a full days tour and supplied a driver for the day, breakfast was brilliant so was the hotel food, however hotel has a big mosquito problem because of the greenery around the area and I want to mention that the pool view rooms are obscured by overgrown trees which is a bit of a let down, but you do get a view of the palace from the rooms, other than that it’s in a great central location it’s a great base for touring Phnom Penh

Reviewed February 21, 2019

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Dear Values Guests Warmest greeting from Palace Gate Hotel & Resort Thank you for choosing our Hotel to stayed during trip in Phnom penh Cambodia . We are delighted that you enjoyed your dining experience with us. We look forward to welcoming you again in the near future. Yours Sincerely, DEVID PRAK General Manager

Responded November 27, 2019
Palace Gate Hotel & Resort
10.0
Exceptional
Steven
Couple
Royal Suite Double with Balcony-Pool View
Stayed 4 nights in August 2019

Just where you want to be ...”

Palace Gates is right across the road from the entrance gates to the Royal Palace and a stroll from the Riverside promenade (Preah Sisowath Quay) where you catch the river/dinner cruises along with inexpensive bars and restaurants. Welcome was friendly and efficient and we were shown to our third floor room with a pool view; we got a pool view (and a palace view) with a neat balcony. The bathroom was huge with a great walk in shower. The bed was wide and comfortable; maybe a little hard for some. Special mention of the vast array of plug sockets for all kinds of plugs (other hotels take note). We used the pool each day; loungers always available. We took advantage of happy hour(s) at the pool and the 'sky bar' overlooking the Royal Palace; you could watch the sunset with drinks and food. Breakfast was excellent. The selection should be more than enough for anyone and included an egg station and also a noodle station! An all round top hotel and worth a return visit.

Reviewed August 23, 2019

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Dear Values Guests Warmest greeting from Palace Gate Hotel & Resort Thank you for choosing our Hotel to stayed during trip in phnom penh Cambodia . We are delighted that you enjoyed your dining experience with us. We look forward to welcoming you again in the near future. Yours Sincerely, DEVID PRAK General Manager

Responded November 27, 2019
Palace Gate Hotel & Resort
9.6
Exceptional
Roger from Thailand
Couple
Royal Suite Double with Balcony-Pool View
Stayed 2 nights in May 2018

A genuine oasis”

The photos on the website do not do this hotel justice. We stayed for 2 nights and found it a genuine oasis of serenity in an otherwise imperfect city. The room was just what we wanted, the restaurant food was excellent and we very much enjoyed the pool and happy hour(s). The hotel staff were friendly, attentive and knowledgeable. All in all, we were very glad we stayed here and would stay there again should we ever return to Phnom Penh.

Reviewed June 03, 2018

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Dear Values Guests Warmest greeting from Palace Gate Hotel & Resort Thank you for choosing our Hotel to stayed during trip in phnom penh Cambodia . We are delighted that you enjoyed your dining experience with us. We look forward to welcoming you again in the near future. Yours Sincerely, DEVID PRAK General Manager

Responded November 27, 2019
Palace Gate Hotel & Resort
9.2
Exceptional
Noel from Ireland
Business traveler
Apsara Deluxe Room
Stayed 4 nights in August 2018

Great Hotel”

I have a lived in Phnom Penh for 10 years and also stayed in many hotels there, so I can say, with some credibility, that this is one of the best hotels in PP. Great pool, great restaurant [with the best breakfast in PP bar-none, I could sit eating breakfast for hours] and excellent facilities. The only small downside is that they have a small number of cheaper rooms which have the toilet and shower in a glass room within your room, which is not too everyone's tastes. But book any of the better rooms and you will be delighted - they are spacious and beautiful. Highly recommended.

Reviewed December 11, 2018

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Dear Values Guests Warmest greeting from Palace Gate Hotel & Resort Thank you for choosing our Hotel to stayed during trip in phnom penh Cambodia . We are delighted that you enjoyed your dining experience with us. We look forward to welcoming you again in the near future. Yours Sincerely, DEVID PRAK General Manager

Responded November 27, 2019
Palace Gate Hotel & Resort
10.0
Exceptional
Johnny from Australia
Solo traveler
Royal Deluxe
Stayed 3 nights in August 2019

Hospitality at its finest!”

Excellent hotel located in the city center yet I hardly felt the city buzz during my 3-night stay (Aug 17-20). The hotel has the warmest and most welcoming staff who treated me royally. Airport pick-up was included in my booking but since I was traveling by bus from Phnom Penh, I requested a pick-up at the bus station at the last minute. I arrived at Siem Reap a few hours later and Sophie was patiently waiting for me. From that day on, they made sure that everything was perfect. I was offered refreshments and cold towel as soon as I got in the car. The welcome drinks and snacks are actually what I consider a full meal (and they kept on coming during my stay!) were yummy. Upon check-in, I was provided all the information I needed. I was invited for a free 5-course dinner and was surprised by a huge cake with the entire staff singing me a happy birthday song! I personally loved the free banana chips and bedtime stories. Shout out to Sophie, Alice, Sak, Mesa and the rest of the team!

Reviewed August 28, 2019

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Dear Values Guests Warmest greeting from Palace Gate Hotel & Resort Thank you for choosing our Hotel to stayed during trip in phnom penh Cambodia We are very pleased to hear that our team made your dining a memorable experience.we definitely share this great review to all our teams , we Looking forward to seeing you again soon. Yours Sincerely, DEVID PRAK General Manager

Responded November 27, 2019
Palace Gate Hotel & Resort
10.0
Exceptional
Sarath from United States
Couple
Apsara Deluxe Room
Stayed 2 nights in November 2019

Great location! Great Service!”

The team at the Palace Gate Hotel and Resort was outstanding in their level of service . They assisted with arrival arrangements prior to our trip and ensured we had everything we needed throughout or stay. The morning Breakfast was great with many items to choose from. The team was familiar with the members of our family and remembered our room numbers better than we did. The location across from the Royal Palace made for easy walks and enjoyable days. We can say enough about the friendly staff and the way they assisted with all our additional travel needs.

Reviewed December 01, 2019

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Dear Valued Guest, Warmest greeting from Palace Gate Hotel & Resort Thank you for choosing our Hotel to stayed during trip in Phnom Penh Cambodia . We are Glad to know that your stayed went beyond your expectation . We look forward to welcoming you again in the near future. Yours Sincerely, DEVID PRAK General Manager Palace Gate Hotel & Resort

Responded December 02, 2019
Palace Gate Hotel & Resort
9.2
Exceptional
Natalio from Spain
Solo traveler
Royal Deluxe Twin Room
Stayed 1 night in May 2019

Great place!”

Hotel itself and the staff really nice and the pool is great! Location is also good, right next to the palace and close enough to the other main touristic attractions. Food is alright, if they would have a bigger selection it would improve. If I ever come back to Phnom Penh I will stay here again! Would recommend ✔

Reviewed May 03, 2019

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Dear Values Guests Warmest greeting from Palace Gate Hotel & Resort Thank you for choosing our Hotel to stayed during trip in phnom penh Cambodia . We are delighted that you enjoyed your dining experience with us. We look forward to welcoming you again in the near future. Yours Sincerely, DEVID PRAK

Responded November 27, 2019
Palace Gate Hotel & Resort
9.6
Exceptional
Juerg from Switzerland
Business traveler
Apsara Suite Room
Stayed 2 nights in February 2019

Very nice stay - extremely friendly staff - perfect location - will come again”

the stay over all was perfect - the hotel staffs are extremely friendly - the breakfast was one of the best I ever have seen - the price and what I've got for it was extremely attractive - a successful and perfect joice Remark to the Management: I've booked a Taxi via Palace Gate Hotel from the Hotel to the Airport. The Taxi driver was friendly but the car was absolutely dirty and not as I would have been expecting from a Hotel recommended and organized Taxi. Beside of this on the way to the Airport, the driver went to a Petrol station for Gasolin. This must be done before the given lift to the Airport.

Reviewed February 21, 2019

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Dear Values Guests Warmest greeting from Palace Gate Hotel & Resort Thank you for choosing our Hotel to stayed during trip in phnom penh Cambodia We hope this note finds you well. We have shared your feedback to the concerned department. We sincerely apologize for this unpleasant experience. It is very disappointing to hear, but we hope you give us another chance to make it better. Please email us with your phone number or any means of communication for us to discuss your issues personally. Yours Sincerely, DEVID PRAK General Manager

Responded November 27, 2019
Palace Gate Hotel & Resort
10.0
Exceptional
Apsara from Australia
Couple
Royal Deluxe Twin Room
Stayed 2 nights in February 2019

An oasis in central Phnom Penh”

Palace Gate Hotel is an oasis in the heart of bustling Phnom Penh. Highly recommend it if it is for a weekend getaway or a stay in this quaint city.

Reviewed February 24, 2019

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Dear Values Guests Warmest greeting from Palace Gate Hotel & Resort Thank you for choosing our Hotel to stayed during trip in phnom penh Cambodia . We are delighted that you enjoyed your dining experience with us. We look forward to welcoming you again in the near future. Yours Sincerely, DEVID PRAK General Manager

Responded November 27, 2019
Palace Gate Hotel & Resort
10.0
Exceptional
Ralph from United States
Solo traveler
Royal Deluxe
Stayed 3 nights in February 2018

Centralized, Attentive Service, Warm, Cozy Hotel!”

Super nice breakfast buffet in Phnom Penh! As a matter of fact, the best buffet I ever had in several 5 star hotels in Phnom Penh! Excellent front office's service & room attendants' service, as well! Love it! Ralph

Reviewed April 11, 2018

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Dear Ralph Thank you for choosing Palace Gate Hotel & Resort , On behalf of the entire team we would like to express our heartfelt and sincere gratitude for your wonderful review which have been shared with all of our Heartiest with great pride. and we look forward to welcoming you back again in the near future. Kind regards, Devid Prak Senior Hotel Manager Palace Gate Hotel & Resort

Responded April 28, 2021
Palace Gate Hotel & Resort
10.0
Exceptional
Nancy from United States
Couple
Majesty Suite
Stayed 3 nights in January 2018

Highly recommend”

Amazing hotel close to everything in Phnom Penh for the Tourist. Hotel is beautiful, restful. The pool area is serene and quiet.....hard to find in this bustling city. I cannot say enough about the staff...They are helpful and accomodating and for anyone traveling for business or pleasure....This is the place to go; their spa is also very peaceful and staff is excellent; even if you just need a self indulgent get away or a romantic trip, this hotel suits all needs

Reviewed January 16, 2018

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Dear Nancy, Thank you for recommending Palace Gate Hotel to other guests. We are so glad to hear that you enjoyed your accommodation. Our hotel aims to provide a truly unique guests experience. The entire team is thrilled that we exceeded your expectations. We look forward to welcoming you back to our hotel in the future. Warm Regards, Palace Gate Hotel Management

Responded January 17, 2018
Palace Gate Hotel & Resort
10.0
Exceptional
Estelle from United Kingdom
Couple
Royal Deluxe Twin Room
Stayed 3 nights in August 2019

Exceptional”

Was travelling with my mum for her birthday, and even though it wasn't her birthday while we were staying here they gave a delicious birthday cake and sang happy birthday to her. Phnom Penh can be a bit hectic and this hotel provides a perfect haven, in an excellent location. Tip: get a room with a balcony, you'll regret it otherwise.

Reviewed October 11, 2019

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Dear Values Guests Warmest greeting from Palace Gate Hotel & Resort Thank you for for choosing out Hotel to stayed during trip in phnom penh Cambodia, Happy Birthday and all the best wish to her We are very delighted that you chose to celebrate such a special occasion with us We hope to have you back once again and take part in more of your life's celebrations. Yours Sincerely, DEVID PRAK General Manager

Responded November 27, 2019
Palace Gate Hotel & Resort
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