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Novotel Palembang Hotel
Novotel Palembang Hotel
Novotel Palembang Hotel
Novotel Palembang Hotel
Novotel Palembang Hotel
Novotel Palembang Hotel
Novotel Palembang Hotel

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8.1

Excellent

735 reviews

735 reviews

Housekeeping8
Children's activities3
Breakfast2
See map

8.2

Excellent

Location rating score

Excellent location - 2.49 kilometers from city center
Parking
FREE
Popular landmarks
Benteng Kuto Besak 2.5 km
Palembang Icon 3.8 km
Great Mosque of Palembang 4.3 km
Monpera 4.4 km
Ampera Bridge 4.7 km
Kambang Iwak Besak Park 4.9 km
G Art Studio 5.1 km
Kemaro Island 6.1 km
Jakabaring Sport Complex 8.3 km
Al-Qur'an Al-Akbar 9.6 km
Nearby landmarks
Palembang Trade Center (PTC) 320 m
Lotte Mart 730 m
Palembang Golf Club 1.0 km
PUSKESMAS 1.0 km
Taman Lalulintas 1.2 km
Alfamaret 1.7 km
RS Hermina 1.9 km
Pukesmas Bukit Sangkal 2.0 km
Rumah Sakit Bersalin Aszahra 2.4 km
RSUP Dr. Mohammad Hoesin Palembang 2.4 km
Newly renovated

Novotel Palembang Hotel

R. Sukamto No.8A, Ilir Timur, Palembang, Indonesia, 30127 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Ilir Timur part of Palembang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Ampera Bridge. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Newly renovated

Free Wi-Fi in all rooms!

Currency exchange

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information"

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Shuttle service

Spa

Swimming pool [outdoor]

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Palembang every 5 minutes on Agoda.com
Value for money7.9
Location rating8.2
Nearest airportSultan Mahmud Badaruddin II Airport (PLM)
Distance to airport9.0 km

Rooms available at Novotel Palembang Hotel

Very good
Room comfort & quality

7.9

1 Bedroom Apartment Double Bed
...
  • Room size: 68 m²/732 ft²
  • Pool view
  • 1 super king bed
Enter dates to see prices
Superior Twin Pool View
...
  • Room size: 42 m²/452 ft²
  • Pool view
  • 2 semi double beds
Enter dates to see prices
Superior Twin Room
...
  • Room size: 38 m²/409 ft²
  • Garden view
  • 2 semi double beds
Enter dates to see prices
Superior King Room
...
  • Room size: 38 m²/409 ft²
  • Garden view
  • 1 super king bed
Enter dates to see prices
Superior King Pool View
...
  • Room size: 42 m²/452 ft²
  • Pool view
  • 1 super king bed
Enter dates to see prices
Superior Room
...
  • Room size: 39 m²/420 ft²
  • Balcony/terrace
Enter dates to see prices
Superior Room with Pool View
...
  • Room size: 38 m²/409 ft²
  • Balcony/terrace
Enter dates to see prices
Superior Room with Garden View
...
  • Room size: 38 m²/409 ft²
  • Balcony/terrace
Enter dates to see prices
One Bedroom Apartment
...
  • Room size: 68 m²/732 ft²
Enter dates to see prices
Superior Room, 1 King Bed, Pool View
...
  • Room size: 39 m²/420 ft²
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Novotel Palembang Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Novotel Palembang Hotel?

Novotel Palembang Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 130000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Novotel Palembang Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Palembang with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Novotel Palembang Hotel?

Wake up to a great buffet breakfast at Novotel Palembang Hotel. Adults can enjoy breakfast offered with an additional charge of 160000 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Novotel Palembang Hotel?

Novotel Palembang Hotel features 2 on-site restaurants for your dining convenience.

Can special events be hosted at Novotel Palembang Hotel?

Large events and gatherings such as weddings and private events can be hosted at Novotel Palembang Hotel. Small or intimate events like birthday parties and entertainment events can also be accomodated. Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Novotel Palembang Hotel?

Novotel Palembang Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What restaurants are nearby Novotel Palembang Hotel?

Novotel Palembang Hotel’s neighborhood is Ilir Timur which includes popular restaurants such as Ayam Bakar Wong Solo, Restoran Pecel Lele and The Square.

What popular shopping places are close to Novotel Palembang Hotel?

Novotel Palembang Hotel is located in Ilir Timur area which features shopping places such as Palembang Trade Center (PTC).

What are popular attractions near Novotel Palembang Hotel?

Novotel Palembang Hotel is located in Ilir Timur area, which is famous for attractions such as Benteng Kuto Besak, G Art Studio and Museum Balaputradewa.

What popular natural sightseeing spots are close to Novotel Palembang Hotel?

Novotel Palembang Hotel is located within Ilir Timur, which makes it conveniently close to natural sights including Mount Besar and Mount Patah.

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See map

Explore the neighborhood

What people love about Novotel Palembang Hotel

  • 9.6

    Exceptional

    "Great hotel for staying with family"

    Tonny

    |

    May 28, 2022

  • 8.8

    Excellent

    "Amazing vibes on the hotel environment."

    prasanto

    |

    March 17, 2022

  • 9.2

    Exceptional
    Breakfast

    "Best view, best pool, best facilities, clean and wide bathroom, large bed, delicious breakfast, nice staff, would be back for sure"

    desy

    |

    February 6, 2022

Overall rating:

8.1

Excellent
636 reviews
Cleanliness
8.2
Facilities
8.5
Location
8.2
Read all reviews >
What travelers say they love:
Very nice hotel
Aji from Indonesia
Business traveler
More about Novotel Palembang Hotel

More about Novotel Palembang Hotel

Novotel Palembang Hotel

Take advantage of the many attractions Palembang has to offer with a stay at Novotel Palembang Hotel.
Novotel Palembang Hotel offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and car hire services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Palembang.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available.
For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Novotel Palembang Hotel guarantee a comfortable stay for all travelers. Some rooms are equipped with blackout curtains and air conditioning for your convenience. Some rooms at Novotel Palembang Hotel include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as cable TV, is provided for guests in select rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Novotel Palembang Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's karaoke rooms, bar and nightclub can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Recreational facilities at Novotel Palembang Hotel are designed for escape and relaxation. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the massage, hot tub, steam room, spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Pick up something memorable for yourself or those waiting for you back at home, at the shops.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. How far are you willing to explore? Take the perfect ocean adventure with a day trip to Kemaro Island located 6.4 km away. Get a photograph of yourself in front of Benteng Kuto Besak located 2.4 km away, a must-see for anyone visiting Palembang.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Swimming Pool

27 mentions

Housekeeping

23 mentions

Breakfast

14 mentions

Food & Dining

7 mentions

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Karaoke
  • Massage
  • Nightclub
  • On-site entertainment
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Bottle of water
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids meal
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Complimentary spa access
  • Daily housekeeping
  • Desk
  • Extra long bed
  • Free bottled water
  • Free welcome drink
  • Full kitchen
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • LAN Internet in room [free]
  • Laptop safe box
  • Linens
  • Microwave
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Reading light
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Smoking allowed
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
Restaurants on site

The Square Restaurant

  • Cuisine: Chinese, Indonesian, International
  • Menu: Buffet, A-la-carte

Orient Restaurant

  • Cuisine: Chinese
  • Menu: Buffet
Location
R. Sukamto No.8A, Ilir Timur, Palembang, Indonesia, 30127
Excellent
Location

8.2

Airports

  • Sultan Mahmud Badaruddin II Airport (PLM)
    9.0 km
  • Depati Amir Airport (PGK)
    176.2 km

Public transportation

  • Garuda Dempo Station
    3.6 km
  • RSUD Station
    3.9 km

Hospital or clinic

  • PUSKESMAS
    1.0 km

Shopping

  • Palembang Icon
    3.8 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Benteng Kuto Besak
    2.5 km
  • Palembang Icon
    3.8 km
  • Great Mosque of Palembang
    4.3 km
  • Monpera
    4.4 km
  • Ampera Bridge
    4.7 km
  • Kambang Iwak Besak Park
    4.9 km
  • G Art Studio
    5.1 km
  • Kemaro Island
    6.1 km
  • Jakabaring Sport Complex
    8.3 km
  • Al-Qur'an Al-Akbar
    9.6 km

Nearby landmarks

  • Palembang Trade Center (PTC)
    320 m
  • Lotte Mart
    730 m
  • Palembang Golf Club
    1.0 km
  • PUSKESMAS
    1.0 km
  • Taman Lalulintas
    1.2 km
  • Alfamaret
    1.7 km
  • RS Hermina
    1.9 km
  • Pukesmas Bukit Sangkal
    2.0 km
  • Rumah Sakit Bersalin Aszahra
    2.4 km
  • RSUP Dr. Mohammad Hoesin Palembang
    2.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee130000 IDR
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)160000 IDR

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges2
  • Number of floors3
  • Number of restaurants2
  • Number of rooms 198
  • Year property opened2004
  • Most recent renovation2021
Property announcements

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

Reviews of Novotel Palembang Hotel from real guests

Provided by verified guests of Agoda
8.1
/
10
Cleanliness8.2
Facilities8.5
Location8.2
Room comfort and quality7.9
Service8.1
Value for money7.9
High score for Palembang
Rating
9+ Exceptional (106)
8-9 Excellent (84)
7-8 Very Good (127)
6-7 Good (49)
<6 Below Expectation (66)
Time of the year
Mar - May (89)
Jun - Aug (121)
Sep - Nov (94)
Dec - Feb (128)
All guests (636)
All room types
All languages

Show reviews that mention 

Showing 432 verified guest comments
12345
10.0
Exceptional
Kristi from United States
Couple
Superior King Room
Stayed 2 nights in July 2020

Marvelous Experience”

Our recent stay at Novotel Palembang was a marvelous experience! From check-in to room to pool to restaurant, every staff member we came into contact was very friendly and helpful, as well as being very conscious about cleanliness and social distancing. We will visit again!

Reviewed July 22, 2020

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Dear Kristi, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Yoesi Bagus Taruna General Manager

Responded July 22, 2020
Novotel Palembang Hotel
10.0
Exceptional
Martha from Indonesia
Family with young children
Superior King Pool View
Stayed 2 nights in June 2019

Exceptional”

Good hotel to stay as family,, near to airport, to the mall and very easy to find place to have lunch and dinner. Breakfast are so good, staff so warm and friendly.

Reviewed June 12, 2019

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Dear Martha, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Golly Lutfi General Manager

Responded June 12, 2019
Novotel Palembang Hotel
9.6
Exceptional
Monique from Indonesia
Family with young children
Superior Twin Room
Stayed 1 night in December 2019

Staycation approved”

For those who need break as a family, this hotel is very recommended. Very spacious room, clean and cozy. It has bali ambience with the kids friendly pool. The staffs also very helpful and friendly. And the most important, gojek allowed 😊

Reviewed November 14, 2020

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Dear Monique, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Yoesi Bagus Taruna General Manager

Responded November 30, 2020
Novotel Palembang Hotel
10.0
Exceptional
Aji from Indonesia
Business traveler
Superior King Room
Stayed 1 night in January 2019

Great Hotel”

Room is big and clean...very nice hotel

Reviewed January 24, 2019

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Dear Aji, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share us your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Golly Lutfi General Manager

Responded February 04, 2019
Novotel Palembang Hotel
9.6
Exceptional
hongsoo from South Korea
Business traveler
Superior King Pool View
Stayed 1 night in October 2019

Best Value for Money Hotel”

Facilities are good. Foods are delicious. Big pool. Only mosquitoes are too many in the room. Good for family trip and biz trip either.

Reviewed October 18, 2019

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10.0
Exceptional
Deni from Indonesia
Family with young children
Superior King Room
Stayed 2 nights in September 2021

Best hotel”

Best hotel in town

Reviewed September 28, 2021

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9.2
Exceptional
desy from Indonesia
Family with teens
Superior King Room
Stayed 1 night in January 2022

almost perfect in everything”

best view, best pool, best facilities, clean and wide bathroom, large bed, delicious breakfast, nice staff, would be back for sure

Reviewed February 06, 2022

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Dear Desy, Warmest Greeting From Novotel Palembang Thank you for your rating and positive feedback. We are glad to know that you got pleasant experience and enjoyed the facilities during your stay. For sure, we wait to welcome you back for another pleasant experience at Novotel Palembang. Best Regards, Herman Wijaya General Manager

Responded February 24, 2022
Novotel Palembang Hotel
9.6
Exceptional
Tonny from Indonesia
Family with young children
Superior Twin Room
Stayed 2 nights in May 2022

Exceptional”

Great hotel for staying with family

Reviewed May 28, 2022

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Dear Tonny, Warmest Greeting from Novotel Palembang Hotel & Residence. We are delighted to know that you and your family got great experience during staying with us. We look forward to welcome you back for another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Responded May 30, 2022
Novotel Palembang Hotel
8.8
Excellent
Ilyas from Singapore
Business traveler
Superior King Pool View
Stayed 2 nights in December 2018

Value for money hotel ”

A resort getaway vibe in the middle of Palembang! Valaue for money rooms and services - just wished they had attempted to clean the sink before. Nonetheless, highly recommended.

Reviewed January 01, 2019

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Dear Ilyas, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to share your experience during your recent stay with us. It’s our big regret and apology for such shortcomings that you experienced while staying with us and I have shared your experience to the entire team for our further improvement. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Golly Lutfi General Manager

Responded January 10, 2019
Novotel Palembang Hotel
8.8
Excellent
prasanto from Indonesia
Family with young children
Superior King Room
Stayed 1 night in March 2022

Pleasant stay!!!! ”

Amazing vibes on the hotel environment. Spacious room and bed. Suitablefor family with children. Hopefully in the future they will have a children playground in house. That would be perfect!!!

Reviewed March 17, 2022

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Dear Prasanto, The Warmest Greeting from Novotel Palembang Hotel and Residence. We are delighted to know you got a pleasant stay and are satisfied with our vibe and facilities. We are glad to have you as our guest and looking forward to welcome you back for another pleasant experience. Best Regards, Herman Wijaya General Manager

Responded March 22, 2022
Novotel Palembang Hotel
9.2
Exceptional
Mohamed from Singapore
Couple
Superior Twin Room
Stayed 1 night in February 2020

Great hotel”

Great hotel. Resort feeling in the middle of the city.

Reviewed February 16, 2020

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Dear Mohamed, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Kindest regards, Yoesi Bagus Taruna General Manager

Responded March 04, 2020
Novotel Palembang Hotel
8.4
Excellent
ELMAN from Indonesia
Family with young children
1 Bedroom Apartment Double Bed
Stayed 3 nights in October 2020

Excellent”

Novotel Palembang memang favorit saya dan keluarga selama beberapa tahun kemarin. Baik saat kunjungan bisnis maupun relax bersama keluarga, lokasi sangat keren, suasana dekoratif dan layout hotel excellent. Hanya kamar mandi sudah perlu upgrade krn tekanan shower kecil dan dindingnya sudah kusam. Staff hotel harus menjadikan senyum tulus kepada siapa saja yang masuk ke hotel (krn terlihat masih pilih2 orang). Tp yg sedihnya point saya selama 2 kali kunjungan hangus krn alasan nya Agoda dan Novotel enggak link?, that is not fair! 😭, that is your problem to fix it for the customer. Sementara booking an hotelnya malah link

Reviewed November 02, 2020

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Dear Bapak Elman, Salam hangat dari Novotel Palembang Hotel & Residence Terima kasih telah meluangkan waktu untuk memberikan ulasan pada kunjungan Bapak di Novotel Palembang Hotel & Residence belum lama ini. Kami menghargai penilaian yang telah Bapak berikan terutama mengenai ketidaknyamanan Bapak selama menginap di hotel kami. Untuk itu kami mohon maaf atas permasalahan yang Bapak alami. Kami akan lebih memperhatikan dan menggunakan pengalaman Bapak sebagai bahan masukan dalam peningkatan kualitas pelayanan dimasa yang akan datang. Kami sangat berharap kejadian ini tidak membatasi keinginan Bapak untuk kembali menginap di Novotel Palembang Hotel & Residence. Salam, Yoesi Bagus Taruna General Manager

Responded November 30, 2020
Novotel Palembang Hotel
8.4
Excellent
Sebastien from France
Business traveler
Superior King Pool View
Stayed 1 night in March 2019

One night stay in Palembang”

Not much time to properly evaluate everything about this hotel. But overall it was a good stay. The hotel is quite beautiful with an impressive pool complex in the middle. Rooms are big. Food is ok, nothing memorable there (in good or in bad...). It was my first time in Palembang and if i had to be back I wouldn't mind going back to the same place.

Reviewed March 21, 2019

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Dear Sebastien, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share us your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Sincerely, Golly Lutfi General Manager

Responded March 21, 2019
Novotel Palembang Hotel
8.4
Excellent
rina from Indonesia
Family with young children
Superior Twin Pool View
Stayed 2 nights in February 2020

Great Swimming Pool”

Novetel Palembang is always come first on our mind for short escapes with our children, since they loved the pools so much. Although needs more attention on the cleanliness.

Reviewed March 12, 2020

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Dear Rina, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Kindest regards, Yoesi Bagus Taruna General Manager

Responded March 12, 2020
Novotel Palembang Hotel
8.4
Excellent
Sukimin from Indonesia
Family with young children
Superior King Room
Stayed 1 night in March 2022

Lazy Security Guard and No Cameras Allowed”

The security guard just stood there next to me, while I was unloading the bags from the car. He just stood still watching me without helping at all. No cameras are allowed at the swimming pool area, while smartphones are allowed. What a dumb policy

Reviewed March 27, 2022

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Dear Sukimin, The Warmest Greeting from Novotel Palembang Hotel and Residence. Thank you for taking the time to leave a review on your recent stay at Novotel Palembang Hotel & Residence.We appreciate the rating you have given especially regarding your inconvenience during your stay at our hotel. For that we apologize for the experience you experienced. Your comment regarding the issue in the lobby had been communicated to the head of department concerned to take corrective steps including refreshment of the team, so the same issue will not occur in the future. Once again, thank you for writing us your review and we hope it does not limit your desire to stay again with us again anytime soon. Have a nice day. Best Regards, Herman Wijaya General Manager

Responded June 02, 2022
Novotel Palembang Hotel
8.0
Excellent
hanifa from Indonesia
Business traveler
Superior King Room
Stayed 5 nights in October 2019

Quite and clean hotel”

Nice and cozy hotel for business trips and conference.. friendly staff

Reviewed October 30, 2019

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8.4
Excellent
Alex from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in November 2020

Great Place”

Overall happy with the hotel

Reviewed February 09, 2021

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Dear Alex, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Yoesi Bagus Taruna General Manager

Responded February 15, 2021
Novotel Palembang Hotel
8.8
Excellent
Alex from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in January 2021

Execellent”

Overall Satisfying

Reviewed February 09, 2021

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Dear Alex, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Yoesi Bagus Taruna General Manager

Responded February 15, 2021
Novotel Palembang Hotel
8.0
Excellent
Rifki from Indonesia
Business traveler
Superior King Room
Stayed 1 night in August 2020

Very good”

recommended

Reviewed September 25, 2020

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Dear Rifki, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for sharing your review during your recent stay with us, the whole team is delighted to hear that you really enjoyed your stay with us. We all look forward to welcoming you back at Novotel Palembang Hotel & Residence on your next trip to this city. Sincerely, Yoesi Bagus Taruna General Manager

Responded September 30, 2020
Novotel Palembang Hotel
6.0
Ermera from Indonesia
Business traveler
Superior King Room
Stayed 1 night in March 2022

Above average”

Need a touch up on building and facility. Paint, furniture and carpet.

Reviewed March 20, 2022

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Dear Ermera, The Warmest Greeting from Novotel Palembang Hotel and Residence. Thank you for writing us your thought during your stay. We appreciate your feedback and consider it for improvement. Once again, thank you and we hope to welcome you back with new ambience of Novotel Palembang. Best Regards, Herman Wijaya General Manager

Responded March 22, 2022
Novotel Palembang Hotel
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