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Lotte Hotel Busan
Lotte Hotel Busan
Lotte Hotel Busan
Lotte Hotel Busan
Lotte Hotel Busan
Lotte Hotel Busan
Lotte Hotel Busan

Removed from saved list

8.9

Excellent

3,387 reviews

3,387 reviews

Housekeeping29
Shops16
Breakfast5
See map

9.1

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Lotte Department Store

30 m

Lotte Duty-Free Shop in Seo-myeon

30 m

Seven Luck Casino Busan Lotte Branch

60 m

Fuzzy Navel Pojangmacha

70 m

Lotte Cinema

100 m

Popular landmarks
Gwangalli Beach

5.4 km

Yongdusan Park

6.6 km

Gwangandaegyo Bridge

6.8 km

BIFF Square

6.9 km

Jagalchi Market

7.0 km

Closest landmarks
Lotte Hotel Lobby Lounge

70 m

Gounsesang Dermatologic Busanjeom

90 m

Yeouminalssin Clinic

110 m

Yeouminalssinbimanseonghyeong Clinic

110 m

Mosaengoegwa Mobalisik Center

120 m

Lotte Hotel Busan

772, Gaya-daero,Busanjin-gu, Seo-myeon, Busan, South Korea, 47285 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Seo-myeon, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Haeundae Beach. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Sparkling clean

Located in heart of Busan

Check-in [24-hour]

Airport transfer

400 meters to public transportation

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Golf course [on-site]

Check-in/out [express]

Luggage storage

This property is in high demand!

33 travelers have booked today.

Value for money8.5
Distance to city center0.5 Km
Location rating9.1
Nearest airportGimhae International Airport (PUS)
Distance to airport10.1 km

Rooms available at Lotte Hotel Busan

Excellent
Room comfort & quality

8.9

Club Deluxe Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Double
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Club Premier Room
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Premier Double
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Premier Twin
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club Deluxe Twin Room
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Premier Double Room
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Premier Twin Room
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Double Room
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Lotte Hotel Busan?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Lotte Hotel Busan?

Lotte Hotel Busan is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 50000 KRW. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Lotte Hotel Busan has a car park right on site for maximum convenience. Parking is available for an additional charge. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Busan with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Lotte Hotel Busan?

Start your mornings right, with the continental and buffet breakfast options offered at Lotte Hotel Busan. Adults can enjoy breakfast offered with an additional charge of 39200 KRW if not included in the room rate.

What are my dining options at Lotte Hotel Busan?

Lotte Hotel Busan features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Lotte Hotel Busan?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Lotte Hotel Busan. In-house planning service is offered to help your event go smoothly.

Can business events be hosted at Lotte Hotel Busan?

On-site venues and convenient event services make Lotte Hotel Busan an ideal choice for hosting conferences. All available venues come in different styles and sizes and can accommodate up to 2000 people.

What is the smoking policy at Lotte Hotel Busan?

Lotte Hotel Busan does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Lotte Hotel Busan?

The closest train, metro, or bus station is Seomyeon Subway Station, 410 m away from Lotte Hotel Busan.

What restaurants are nearby Lotte Hotel Busan?

Lotte Hotel Busan’s neighborhood is Seo-myeon which includes popular restaurants such as Mr, Dajeon and Mugunghwa.

What popular shopping places are close to Lotte Hotel Busan?

Lotte Hotel Busan is located in Seo-myeon area which features shopping places such as Seomyeon Underground Shopping Center, Bujeon Ginseng Market and Lotte Department Store.

What are popular attractions near Lotte Hotel Busan?

Lotte Hotel Busan is located in Seo-myeon area, which is famous for attractions such as Busan Citizens Park, Seomyeon Food Alley and Seomyeon Medical Street.

What popular natural sightseeing spots are close to Lotte Hotel Busan?

Lotte Hotel Busan is located within Seo-myeon, which makes it conveniently close to natural sights including Hwangnyeongsan Mountain.

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See map

Explore the neighborhood

What people love about Lotte Hotel Busan

  • 10

    Exceptional
    Location

    "The property is highly accessible, with the subway just in the underground of the hotel, and the bus station outside its doorstep."

    CELESTE

    |

    October 21, 2022

  • 9.6

    Exceptional
    Breakfast

    "Excellent gym, breakfast, gym, business center, staff."

    Frank

    |

    October 17, 2022

  • 9.6

    Exceptional
    Spaciousness

    "Big spacious room with good view!"

    Zack

    |

    October 17, 2022

Property ranking|Compared to 1,404 Busan properties
See all rankings
Room comfort score
8.9/10
Service score
9.2/10
Couples review score
9/10
Cleanliness score
9.1/10
Better than
99
%
of Busan properties
Better than
96
%
of Busan properties
Better than
96
%
of Busan properties
Better than
95
%
of Busan properties
Overall rating:

8.9

Excellent
3,387 reviews
Cleanliness
9.1
Facilities
8.9
Location
9.1
Read all reviews >
What travelers say they love:
Every experience was good while staying this hotel.
Jungwoo from South Korea
Solo traveler
More about Lotte Hotel Busan

More about Lotte Hotel Busan

Lotte Hotel Busan

See the best of Busan with a stay at Lotte Hotel Busan, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations.
The facilities and services provided by Lotte Hotel Busan ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and car hire services to help you get to where you want to go in Busan.
Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less.
In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. Smoking is restricted to the designated smoking areas.
Experience high-quality room facilities during your stay at Lotte Hotel Busan. The hotel provides blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained. The hotel also provides guests with a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms.
Lotte Hotel Busan also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms. Selected room rates may have access to the executive lounge provides high-end services in an atmosphere of sophisticated luxury.


Dining and things to do

Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Lotte Hotel Busan is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
Have fun at night with your travel companions right at the hotel's bar and casino.
To fill your days, be sure to check out the fantastic facilities offered at Lotte Hotel Busan. Pamper and indulge yourself with a visit to the massage, hot tub, salon, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
In a competitive mood? Get sporty with your travel group or other guests at the mini golf course, golf course on site and squash court in the hotel. Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops.


Around the property

Take some time to explore Busan. The most well-known nearby local attraction is Gamcheon Culture Village which is located just about 7.7 km away. Whatever you may be looking to buy on your trip to Busan, chances are you'll find it at Jagalchi Market located 7.0 km away.


Reasons to stay here

Past guests rate facilities here higher than 97% of the city's accommodation.
This hotel's food and dining score higher than 98% of accommodations in the city.
Room comfort is said to be outstanding here, scoring higher than 98% of accommodations in the city.

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Amenities and facilities
Excellent
Facilities

8.9

Most talked about facilities

Housekeeping

23 mentions

Breakfast

16 mentions

Food & Dining

11 mentions

Internet

11 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Japanese
  • Korean

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Mini golf course
  • Sauna
  • Spa
  • Squash court
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Heating in public area
  • Infirmary
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoking area

For the kids

  • Family room
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Airport transfer
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • Hair dryer
  • Internet access – wireless
  • LAN Internet in room [free]
  • Mini bar
  • Satellite/cable channels
  • Shower
  • Swimming pool [direct access]
  • Telephone
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Italian
  • Vegetarian
  • Vegan
  • Full English/Irish
Restaurants on site

La seine

  • Menu: Buffet, A-la-carte

Toh Lim

  • Cuisine: Chinese
  • Menu: Buffet

Momoyama

  • Cuisine: Japanese
  • Menu: Buffet

Mugunghwa

  • Cuisine: Korean
  • Menu: Buffet

The Lounge

  • Menu: Buffet

Delicahans

  • No additional information available
Location
772, Gaya-daero,Busanjin-gu, Seo-myeon, Busan, South Korea, 47285
Exceptional
Location

9.1

Airports

  • Gimhae International Airport (PUS)
    10.1 km
  • Ulsan Airport (USN)
    55.6 km

Public transportation

  • Seomyeon Subway Station
    410 m
  • Buam Subway Station
    520 m

Hospital or clinic

  • Gounsesang Dermatologic Busanjeom
    90 m

Shopping

  • Jagalchi Market
    7.0 km

Convenience store

  • 7 Eleven
    20 m

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Gwangalli Beach
    5.4 km
  • Yongdusan Park
    6.6 km
  • Gwangandaegyo Bridge
    6.8 km
  • BIFF Square
    6.9 km
  • Jagalchi Market
    7.0 km
  • Gamcheon Culture Village
    7.8 km
  • Haeundae Beach
    8.9 km
  • Taejongdae
    11.9 km
  • Beomeosa Temple
    14.2 km
  • Haedong Yonggung Temple
    15.6 km

Nearby landmarks

  • Lotte Department Store
    30 m
  • Lotte Duty-Free Shop in Seo-myeon
    30 m
  • Seven Luck Casino Busan Lotte Branch
    60 m
  • Lotte Hotel Lobby Lounge
    70 m
  • Fuzzy Navel Pojangmacha
    70 m
  • Gounsesang Dermatologic Busanjeom
    90 m
  • Lotte Cinema
    100 m
  • Yeouminalssin Clinic
    110 m
  • Yeouminalssinbimanseonghyeong Clinic
    110 m
  • Mosaengoegwa Mobalisik Center
    120 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-12 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • One child under 12 months stays free of charge in a crib.
    Baby crib is upon request and needs to be confirmed by management.
  • Guest must be at least 14 years old to access club lounge.
  • Check-in or check-out outside the mentioned hours may be subject to an additional charge.
  • Baby cot is available at no additional charge for children under 12 months. It can be provided if there is sufficient quantity at the time (prior reservation required)
    *An extra bed (adult size) is available for KRW 60,500.
  • The property's fitness center is closed every 4th Wednesday of the month.
  • Two guests per room may use the fitness facilities at no additional cost once per night. The facilities are closed every 4th Wednesday of the month.
  • ※ check in/out: 14:00 / 12:00
    ( JUL~AUG check in 15:00 /check out 11:00 )
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until03:00
  • Check-out from03:15
  • Check-out until11:00

Getting around

  • Airport transfer fee50000 KRW
  • Distance from city center0.5 Km
  • Travel time to airport (minutes)20

Extras

  • Breakfast charge (unless included in room price)39200 KRW
  • Daily Internet/Wi-Fi fee0 KRW

The property

  • Number of floors43
  • Number of restaurants3
  • Number of rooms 650
  • Room voltage220
  • Year property opened1997
  • Most recent renovation2017

Parking

  • Daily parking fee0 KRW
Property announcements

※ Check-in location: 1st floor front desk (available from 02:00 PM)
・Please note that check-in may be concentrated between 02:00 PM and 04:00 PM. (Check-out 12:00 PM noon)

※ Fitness center (sauna, indoor pool, gym) 06:00 AM ~ 10:00 AM
(10-minute break from 50 minutes to the hour of every hour)
· Gym : Children under 13 should be accompanied by guardians to use this facility
· Sauna: Available from 13 years old
· Closed on the 4th Wednesday of every month
· Free once for 1 person (up to 2 people) per room per night.
· When using the sauna, guests with tattoos and those who have been drinking are restricted from entering the sauna.
· When using the swimming pool, if guests have tattoos, the property requests guests not to expose them with a rash guard, etc.
· Outdoor swimming pool and golf driving range renewal work : October 12, 2021 to December 31, 2022
※ The property is renovating facilities to provide better service. Please understand that inconvenience caused by noise.

※ Club lounge available rooms: Club Deluxe Double/Twin, Club Premier Double, Club Premier Suite Double

※ Operation hours of restaurants are available on property website

※ The property is working hard to protect the beautiful nature and precious environment.
As part of the ‘Re:think’ campaign, toothbrushes, toothpaste, razors, and shaving gel are not provided to help reduce the use of single-use items. (From April 15, 2022)

Reviews of Lotte Hotel Busan from real guests

Provided by verified guests of Agoda
8.9
/
10
Cleanliness9.1
Facilities8.9
Location9.1
Room comfort and quality8.9
Service9.2
Value for money8.5
High score for Busan
Rating
9+ Exceptional (875)
8-9 Excellent (323)
7-8 Very Good (250)
6-7 Good (55)
<6 Below Expectation (81)
Time of the year
Mar - May (333)
Jun - Aug (448)
Sep - Nov (396)
Dec - Feb (407)
All guests (3,387)
All room types
All languages

Show reviews that mention 

Showing 1,584 verified guest comments
12345
10.0
Exceptional
Jemmelette from Philippines
Couple
Deluxe Double
Stayed 1 night in January 2020

Best Hotel for Honeymoon”

This is our second time in Lotte Hotel Busan and we really loved it. It is centrally located within the vicinity of public transportation and perfect for travelers like us. We arrived earlier than the check in time but they allow us to check in early. They also provided honeymoon cake for us. The room is well-maintained and has all the basic necessities you need. They also care about your safety. They have thermal scanners on the lobby to check if someone has fever before entering the hotel.

Reviewed February 05, 2020

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Thank you for choosing to stay at LOTTE HOTEL BUSAN. It was a great pleasure for us. Highly recommended to other hosts and hope to visit our hotel again in the near future.

Responded February 08, 2020
Lotte Hotel Busan
10.0
Exceptional
LIM from Singapore
Family with teens
Deluxe Family Twin
Stayed 6 nights in October 2019

Free and very easy to travel”

Busan is very clean town and after eating everyone have to clear there own cutlery. We stay at Lotte Busan hotel, taxi is not expensive but if you prefer walking nearby a lot of restaurant and coffee cafe street. Train station also easier with a lot of shopping near station. Attractions a lot of walking and climbing up stairs. I when with my two sisters, we enjoy the 7 days trips.

Reviewed October 20, 2019

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Dear Mr./Ms. Thank you for staying with us and sharing your experience at LOTTE Hotel Busan. We look forward to your next visit. Thank you. Reservation dept. LOTTE HOTEL BUSAN

Responded February 21, 2020
Lotte Hotel Busan
10.0
Exceptional
David from South Korea
Couple
Deluxe Double
Stayed 1 night in July 2018

If price is not a concern, this is the best place to stay in Seomyeon”

Good 5 star service and facilities. Clean comfortable rooms with an awesome sauna. If price is not an issue and you have a need to stay in central Busan, this is the place to stay. Awesome facilities does com with a 5 star price tag.

Reviewed April 05, 2019

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10.0
Exceptional
Henny from Indonesia
Family with teens
Deluxe Family Twin
Stayed 3 nights in December 2019

Great location, many restaurants and shops”

Good luxury hotel, spacious room ( we took the family twin deluxe) it is comfortable for 3 adults. Clean quiet room. Great location within short walk to restaurants, minimart and shops. Tried the coffee sachet in the room and doesn’t taste good. Can be improved. Overall it was satisfactory stay.

Reviewed December 28, 2019

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I really appreciate your staying and nice review. We will try to do our best to provide you faithful and touching service. We promise to provide better service next time. Your information will be very helpful to other guests.

Responded December 30, 2019
Lotte Hotel Busan
10.0
Exceptional
Cha from United States
Couple
Deluxe Double
Stayed 3 nights in January 2020

Can’t go wrong with this hotel”

Hotel is centrally located, close to most key attractions and restaurants. What impressed us the most was its outstanding staff. Every staff we encountered was very friendly and eager to help and worked hard to please their guests, especially Joy who carried our luggage’s to our room and politely declined a tip. She also gave us great recommendation for restaurants nearby and made sure to check back with us to find out if we were happy with her recommendations. She far exceeded our expectation!

Reviewed January 20, 2020

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Thank you for choosing to stay at LOTTE HOTEL BUSAN. It was a great pleasure for us. Highly recommended to other hosts and hope to visit our hotel again in the near future.

Responded February 08, 2020
Lotte Hotel Busan
9.6
Exceptional
Elaine from South Korea
Couple
Deluxe Double
Stayed 2 nights in November 2019

Central location”

Very convenient for Seomyeon shopping and restaurants. The room was comfortable and from our high floor, we enjoyed a great view towards the front of the hotel. The bathroom hasn’t been renovated, so old style shower and bath, but it was fine for us. We were pleasantly surprised to discover that our booking included free access to the spa once a day. Having stayed at another hotel in Haeundae where we were charged extra for the spa, this was good news. The buffet breakfast offers a wide range of Asian and Western food. We were glad that we had booked a room with this option included. Staff are friendly and helpful. We will return to Lotte and will be recommending it to our friends.

Reviewed November 21, 2019

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안녕하십니까. 고객님, 저희 롯데호텔 부산을 이용해 주시고, 귀중한 시간을 내어 고객님의 경험을 공유해 주셔서 감사드립니다. 고객님의 다음 방문을 기대하며, 항상 행복한 나날이 되시길 바랍니다. 감사합니다. 객실예약 부산롯데호텔

Responded February 21, 2020
Lotte Hotel Busan
10.0
Exceptional
Jessie from Singapore
Couple
Deluxe Twin
Stayed 3 nights in December 2021

Exceptional”

Excellent service rendered by Mr Dominic Kim in finding a hospital to carry out a polymerase chain reaction test (required under current covid19 travel regulations) for my husband and I. He also helped fix the appointment and gave us directions how to get to the hospital. As both my husband and I do not speak Korean, we would not be able to comply with the covid19 travel regulations without his help.

Reviewed December 13, 2021

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9.6
Exceptional
Lori from United Kingdom
Couple
Premier Double
Stayed 3 nights in August 2019

Elegance in downtown Busan”

Really lovely 5 star hotel with excellent facilities. Our king room on the 11th floor was enormous and very comfortable. This hotel has the best gym I've had the pleasure of working out in and both of the pools (indoor and out) are large enough for lane swimming. The fact that hotel is connected to the Lotte Dept store and it's fabulous Gourmet Street (similar to a high end KL food court such the Pavillion Mall) is a real bonus. But also the location in Seomyeong, walking distance to the bars/restaurants/nightlife as well as quick access to the Metro makes this a great choice. Bit pricey but so worth it.

Reviewed September 05, 2019

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안녕하십니까. 고객님, 저희 롯데호텔 부산을 이용해 주시고, 귀중한 시간을 내어 고객님의 경험을 공유해 주셔서 감사드립니다. 고객님의 다음 방문을 기대하며, 항상 행복한 나날이 되시길 바랍니다. 감사합니다. 객실예약 부산롯데호텔

Responded February 22, 2020
Lotte Hotel Busan
10.0
Exceptional
Lina from Indonesia
Couple
Deluxe Double
Stayed 2 nights in October 2019

Grand Dame Well Maintained!”

Convenient & Well Maintained. Service staff were great but I did wish for bit more attention for my bags. No one offered to help when I stepped in, at check-in, and even after check-in when 2 of us rolled 3 bags ourselves up the room. Only on the last morning, just as I was getting into the cab that concierge assisted.

Reviewed October 24, 2019

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Dear Ms.Lina, Thank you for taking the time to review our property, your comments are very much valued. We appreciate your comments regarding our customer service and ongoing upgrades. We'll take more attention to customer service as you mention. We look forward to seeing you on your next trip to LOTTE HOTEL BUSAN. Best Regards, Reservation Dept.

Responded October 30, 2019
Lotte Hotel Busan
10.0
Exceptional
Chia from Singapore
Family with teens
Club Deluxe Twin Room
Stayed 2 nights in June 2019

Great location and service”

Location was perfect as it connects you to mrt and shopping with a lot of food options. I left my headset in the hotel after checking out and the hotel made an effort to send it to my seoul hotel within 2 days. Amazing service! Thank you. Would stay there nexr time!

Reviewed June 15, 2019

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안녕하십니까. 고객님, 저희 롯데호텔 부산을 이용해 주시고, 귀중한 시간을 내어 고객님의 경험을 공유해 주셔서 감사드립니다. 고객님의 다음 방문을 기대하며, 항상 행복한 나날이 되시길 바랍니다. 감사합니다. 객실예약 부산롯데호텔

Responded February 22, 2020
Lotte Hotel Busan
10.0
Exceptional
Roger from Hong Kong SAR, China
Family with young children
Deluxe Twin
Stayed 2 nights in April 2019

Excellent services, recommended!”

This could be one of the best hotel in Busan! Have everything and super convenient location, next to the largest dept store and subway.

Reviewed April 24, 2019

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10.0
Exceptional
Nadia from Indonesia
Family with teens
Deluxe Family Twin
Stayed 2 nights in July 2019

excellent hotel”

lotte mall is exactly under the hotel so it's easy to find food and shopping. The room is spacious and the staff are nice

Reviewed July 15, 2019

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안녕하십니까. 고객님, 저희 롯데호텔 부산을 이용해 주시고, 귀중한 시간을 내어 고객님의 경험을 공유해 주셔서 감사드립니다. 고객님의 다음 방문을 기대하며, 항상 행복한 나날이 되시길 바랍니다. 감사합니다. 객실예약 부산롯데호텔

Responded February 22, 2020
Lotte Hotel Busan
10.0
Exceptional
Roger from Switzerland
Business traveler
Deluxe Twin
Stayed 1 night in October 2018

Great Hotel”

The Hotel is on a good location and behind the Hotel are many Bars and Restaurant. Nice rooms good service and also the Breakfast is exellent

Reviewed March 15, 2019

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9.6
Exceptional
Seokwung from South Korea
Family with young children
Deluxe Double
Stayed 1 night in May 2022

Convenient Location”

Great place to stay with everything close by! No need to go far from the hotel to do shopping or enjoy some entertainment. Great for families. Also, amazing buffet breakfast!

Reviewed May 08, 2022

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10.0
Exceptional
taewoon from South Korea
Couple
Deluxe Double
Stayed 1 night in December 2021

Very nice to stay in Busan”

Recommend to stay!!

Reviewed December 27, 2021

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10.0
Exceptional
Jungwoo from South Korea
Solo traveler
Deluxe Double
Stayed 1 night in October 2021

good!”

every experience was good while staying this hotel.

Reviewed October 02, 2021

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9.6
Exceptional
Boon from Malaysia
Couple
Deluxe Twin
Stayed 3 nights in February 2019

It's luxurious n well located, staff helpful. ”

Breakfast could have been factored in the price of room at a more nominal cost instead of the exorbitant rate. Alternatively given option of a less heavy meal at a discount.

Reviewed February 11, 2019

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10.0
Exceptional
JAEHEE from South Korea
Solo traveler
Deluxe Double
Stayed 1 night in June 2021

great”

best ever. Friendly, nice, cozy and luxurious.

Reviewed June 27, 2021

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10.0
Exceptional
Jongwan from South Korea
Couple
Premier Double
Stayed 1 night in April 2022

Good location & services”

My stay was very satisfying

Reviewed April 24, 2022

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9.6
Exceptional
Ian from Canada
Couple
Deluxe Double
Stayed 2 nights in March 2019

Excellent overall”

Superb service, a great room and an excellent gym and “onsen” on-site included with stays.

Reviewed March 21, 2019

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