Safe environment and wonderful location ”

We had a marvelous stay in Johor Bahru at the KSL Resort Hotel. Wonderful interiors, very good location when shopping center was excatly in the building. However, front desk services was a little inexperiences while serving us. Air condition wasn't cold at all. kinda stuffy. But I glad to say that they allow us to change our room in the middle of the night. Security guard patrol every level during the night! VERY SAFE! Hotel facilities wasn't fully completed yet. Overall... happy to stau in KSL Resort Hotel!

Lovely Hotel”

KSL Hotel & Resort is the newest in Johor Bahru The hotel is located in the heart of Johor Bahru City.Room with electronics key card system, individually controlled air-conditioning, LCD Flat Screen television with satellite transmissions with CNN, ESPN and multi- channel music entertainment, minibar, complimentary coffee/tea making facility, hairdryer and free WIFI and near many food shop within walking distance

Very good place to spend New Year!”

We spent New Year 2015's countdown in KSL resort, and I think it was a really good decision to have done so! We arrived in JB at 7pm due to a huge jam at the causeway, and were told that our deluxe room was upgraded to a bigger room because there were no more deluxe rooms. So happily we checked in and went for dinner in KSL city - really convenient! We could also go back at anytime we wanted since we didn't have to worry about transportation with our hotel just right beside and above the mall! At 12 midnight, we saw fireworks and many other hotel guests looking out of the window enjoying the view of the fireworks. I would say it felt heartwarming to see everyone celebrating New Year's together. Most importantly, it is much more affordable than any of the Singapore hotels with the same standard, hence a great stay. I will definitely return to KSL Resort at my subsequent visits to Johor Bahru!

Good hotel but its no 5-star hotel...”

KSL Resort (resort yes, that is what they claim) is the latest Johore Bahru hotel/shopping centre and my family has got to stay for a night. KSL hotel is a good hotel but it does not live up to its 5-star claim. It just doe not have the feel of it. We arrived at the hotel via a cab and proceeded to hte check-in counter. There we took a number and make our way to the Twillight lounge for some refreshment and snacks while waiting for our number to be call. It's a smart move by the hotel and beats the jostling/queuing for attention at most hotels. We even ended up ordering some finger food so it is really a smart move by the hotel. Our number were called but we had to declined the room as we wanted a non-smoking room. We had to wait nearly an hour so it the mean time we walked around the shopping center while our room is being prepared. The room that we got was a triple bedder, which is 1 queen bed and a single bed. The duvet had creases and although presentable it was not up to standard. The room itself is normal but there are chipped veneer on the cabinet and bathroom door plus the hanger behind the door is gone. It simply tells me that the materials/workmanship are not durable and for a new hotel, this is worrying. The toilet bowl itself has a bidet and is a very nice touch. I wish all hotels have that. Although I do wonder how durable is the bidet and can it last that long and how pro-active is the hotel maintenance. The room has free wifi which is great and the hotel pool is ok although the whole complex is not finish yet. The final plans for the hotel, service apartment and shopping center looks impressive and ambitious. Overall, I am satified with the night stay, considering it doesn't cost that much. I am impress with the future plans of the hotel but I'm sceptical as I don't know if the KSL group has the 'willpower' to provide adequate maintenance for such a big project. When the complex is fully operational, I may stay for another night.

Great Hotel with Great Skyline Views”

Check in is quite disaster at first when such a big hotel do not use numbering check in such as Genting Resort and Marina Bay Sand. Lucky for me, they manage to put me check in at their Business Lounge after make a small complain during the Q. Not just that, they also go beyond my expectation an offered me complimentary room upgrade located one of their highest floor and with great views of Johore Bahru city and the neighborhood Singapore. The room is very spacious and up to the international standard. Wish they were part of IHG Alliance hotel :-) Definitely will come back and recommended to all my business associate.

Very Good Hotel to Stay in JB”

There was a mistake in my booking & I realized only during check-in. However thanks to Agoda & KSL, I managed to resolve the problem & the staff who attended to me (tall Malay girl) was very patient & helpful. Overall, I enjoyed my stay in this hotel. Shopping is just downstairs. Breakfast was good with many variety on offer & helpful staff. Guests can rest at the lounge while waiting for check-in (brilliant idea - wish more hotels can do this!) Only grouse was the parking. I checked in on a Sunday & the mall parking was full so had to drive up to the higher levels. Small thing & did not in anyway affect my stay here. I highly recommend KSL Resort to anyone wanting a good hotel in Johor Bahru.

Short Trip with KSL Hotel & Resort”

it was a last minute trip therefore decided to book ksl resort & city and requested for a king size bed & higher floor. the room was well furnish, scenery which u can see the swimming pool at 7th floor. johor bahru and a slight of singapore scenery.. easily access to the shopping centre and we love the breakfast wonderful. will recommend to others who wish to stay and wish to go to legoland as there is a shuttle service.

Great hotel with good service”

A brand new 5-star hotel, touted to be the largest in Johor Bahru. Located at the KSL Mall itself, giving you plenty of entertainment, shopping and dining. Fantastic choices at the mall. Nearby also has lots of good local cuisine. Going to other places of interest an shopping in JB is also very convenient, not to mention it's proximity to Singapore. Room is very spacious, nice bed and linen. Only complain is the AC didnt work well and was fixed as soon as complaint was made to housekeeping. Good service.

Large room with a great view of the Straits”

Checking in was a bit of a delay. We came at 2pm and were only given our room at 3.30pm (official checking in timing is 3pm). We booked the 2 bedroom deal and was surprised that it was situated in the condominium wing of KSL resort. Hence, the checking in lobby was at the D'Esplanade condo. Upon receiving our key, we went up the 31st floor and was greeted with an exquisite view of Johor Bahru town as well as neighbouring Singapore. The room was however bare and the ample space was amplified by this. However, the kids enjoyed the much needed space. Amenities in the room was basic. Toiletries were provided for in both bathrooms. Kitchenette had all the basic needs with utensils and sink. 4 bottles of mineral water were also given along with satchets of tea and coffee. After some rest, we visited the mall downstairs. They had TESCO, a cinema, many fast food outlets and even an indoor playground. Shopping was good at reasonable prices. We visited the swimming pool also and they had the dinosaur water theme park which proved a hit with the kids. Some areas for improvement. We were told the condo wing had just been opened for two weeks. Thus, security could be improved because there were workers around still working on some aspects of the condo. Some areas of the carpark were quite secluded and some lifts were not working because of maintenance and construction. It would be best if the condo had been completely finished before opening in up for bookings. There was no WIFI option also in the condo wing. The room was also rather dusty which probably was the result of construction in adjacent units. Overall, it was a relatively pleasant stay and I would probably come here again once everything else is fully up and running.

Fun & Enjoyable Stay”

My check-in to the hotel wasn't that smooth as I was told to come back to collect the room cards after 1 hour later. I reached KSL Hotel reception at 2:30PM, and was told that the 2 connecting rooms I've booked were not ready. I was fine with this as I thought I could bring my family to have a quick bite since the hotel is just next to the shopping mall (KSL City). After 1 hour, I went back to the hotel reception and was told that the rooms were not ready. Instead, I was given the 2 connecting rooms at 24th floor, smoking floor. I rejected the rooms as I have young children and my booking was done a month ahead which the hotel should accommodate to my special request. Anyway, I managed to have my 2 'non-connecting' rooms at the non-smoking floor finally. By the time I got my rooms, it was already 4:00PM. Apart from this, my children were so pleased with the swimming pools, and Dinosaurs Park. Though we only stayed for a night, my kids went to the swimming pools for 2 consecutive days. The breakfast was good, considered that they have local and international buffet. We stayed at 21st floor and the views were nice. Rooms were comfortable but the housekeeping needed to be improved. Found some areas in the rooms dusty. As this hotel is located just next to KSL City, we could simply settle our lunch and dinner there. Very convenient. Overall, we have an enjoyable stay there and children have been telling me that they would want to go back to KSL Hotel again if we decide to go to Johor Bahru for holiday.

entirely memorable ”

KSL hotel is definitely one of my top choices during my visits to Johor Bahru Malaysia. This is a highly popular tourist spot so dont expect truly authentic local cuisines. For that you may wish to venture outside the mall. But overall great service provided by the staff and lovely experience.

Nice stay in apartment studio”

I booked the studio king (room only) from KSL Hotel and Resort. It happens to be KSL hotel and residence rather than KSL resort. Have to go in a shortcut with multiple card access from KSL shopping mall and not the KSL resort side. Its a bit annoying and it doesn't make sense to lock doors to reach to reception. That mean you need access card in order to get to reception counter. weird enough? There is no Wifi access yet. they shouldn't post Wifi available at Agoda at all. The apartment is really new, just opened and it is very clean and super spacious. I got 30th floor and love the view of it. There is balcony as well. 7th floor has swimming pool. The pool is not bad, maybe still very new and less people. Gym is just beside the pool. You still can go to KSL resort for other facilities as well. Amazingly, this apartment has all facilities including cooker, dishes, knife, stove and so on. Oh I remember that there was a big fridge. You can just cook there and this might spoiled the room sooner or later I guess. The shower room comes with bathtub and is so nice. I would say, it is value for money. The only downside of it is taking lift. Lifts are not synced and you have to run around all lifts to press buttons in order to go up/down. Hopefully it get improved soon. I would still recommend this KSL residence (not resort thingy). You can have peace and nice stay there. So spacious that you can dance around.

Great and convenient location ”

ksl resort is conveniently located near shopping centres. hotel is clean and staff are friendly. hotel rates are reasonable. will stay there again if my family and i are planning a short getaway to johore bahru.

Cozy room & great location. ”

We had booked for the studio king apartment which is located just next to KSL resort. The room is large and is equipped with kitchenette and refrigerator. There is a balcony which we can view partial of the city and the swimming pool. Overall, we were rather satisfied with the room. The only disappointment is that there isn't any wifi provided and there is no safebox in the room. However, we still like this resort and we will still return for any future visits to Johor Bahru.

Great location and lovely hotel ”

It was an awesome stay at KSL Hotel & Resort. The room is spacious, modern-looking and clean. The comforter is very fluffy and the outlook of the bathroom is very nice. I enjoyed the breakfast buffet as well with all the variety of delicious serving food. Those who intend to come to Johor Baharu should consider KSL Hotel & Resort! Worth your money. Will definitely come back again! Cheers!

Outstanding Customer Service KSL D'Esplanade Staff ”

To whom it may concern. We would like to express our appreciation to your Frontline Officer by the name of Rafie for providing an outstanding service beyond his call of duty during our one day stay at the KSL D'Esplanade on 5th July 2016. Though he was overwhelmed with various tasks, he managed to handle our issue with patience, diligent and commitment. His quick thinking and maturity enable him to handle multiple issues with calmness at the shortest resolution time possible. We have been in the service industry for decades and to find one who can still provide a service with sincerity and a smile in a stressful situation is very rare. KSL D'Esplanade has been our favourite when going for a short vacation in Johor for the past 5 years. The resort never fail us in its room cleanliness and its facilities are good. The food and spread during the Ramadhan Buffet was amazing and the taste was phenomenally good. We shall definitely return next year for the same event. Kudos for maintaining a good service. Keep up the good work!!! Regards, Very Satisfied Customer

Nice and friendly staff.”

Ksl is my first choice of staycation whenever I'm planning to go to Johor Bahru. They have nice and friendly staffs. Just went over the weekend and booked a superior triple room but I only indicated 2 adults in my booking. I ended up bringing my toddler and upon check in, the staff saw there's 3 of us instead of 2. After we check into our room about 5mins later, a staff came up with toiletries & extra towel and told us this is for our toddler. How nice and efficient!! The floor in our room was abit oily and sticky and I called for the house keeping to come and mop. They came up 10 mins later and mopped throughly. Minutes later the front desk called our room asking if anybody came up to mop the floor. This is excellent and superb service! Well done to the staffs!

Excellent Executive Hotel and value for money”

I am a regular customer for this hotel and always choose this KSL Hotel to stay in Johor Bahru since its the best hotel I ever stayed in JOhor and also great food available in this Hotel area.

Best Location, Best Facilities”

ksl is located on center of johor barhu, and just beside of bus terminal. in fact, hotel is consist of 4 main buildings however 2buildings are still under-construction. however, it does not disturb your comfortable time while you stay at ksl. at the night, you can see the night market around hotel. all staff can speak english very well, and some staff can speak mandarin as well. especially, the price is competative.

Best midrange Hotel in Malaysia”

Everything in this hotel is perfect. Location is superb, whether it's for food trip or staycation. There's a direct bus going back to CIQ. There are a lot of cheap massage parlors around - shoutout to JC Cupping for their great massage. They will really fix your muscle aches. Food, food selection is all around on a cheap price. I really prefer to hang around in KSL City rather than City Square because of the cheap but great food selection. KSL Hotel breakfast buffet is the best selection I've seen in Malaysia. It represents all national food with quality and pride. I bet their Lunch & Dinner buffet is excellent as well. Room, I so like the space given on each room, it's so spacy. The room is also spotless. Staff are all friendly and approachable. Overall, if you have money to spare on their pricing, do not look at other hotels, this is it! Perfect for all activities you have in mind at KSL City.