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Kempinski Hotel Shenzhen
Kempinski Hotel Shenzhen
Kempinski Hotel Shenzhen
Kempinski Hotel Shenzhen
Kempinski Hotel Shenzhen
Kempinski Hotel Shenzhen
Kempinski Hotel Shenzhen

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8.7

Excellent

2,266 reviews

2,266 reviews

Shops8
Housekeeping3
Breakfast2
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Shenzhen Window of the World 3.8 km
Happy Valley of Shenzhen 4.0 km
China Folk Culture Village 5.1 km
OCT HARBOUR 5.4 km
COCO Park 11.9 km
Lianhuashan Park 12.5 km
Luohu Commerical City (Lo Wu Shopping Plaza) 18.0 km
Dafen Oil Painting Village 22.7 km
OCT East Shenzhen 37.4 km
Dameisha Beach 38.3 km
Nearby landmarks
Poly Theatre 90 m
Houhai Metro Station 160 m
Coastal City Shopping Center 360 m
Tiley Shopping Mall 530 m
swimming pool 680 m
Shenzhen Talent Park 710 m
Shenzhen Bay Sports Center Stadium 940 m
A BITE 960 m
Shenzhen Bay Sports Center 970 m
Vista Clinic 1.0 km

Kempinski Hotel Shenzhen

Hai De San Dao,Hou Hai Bin Road, Nanshan District, Nanshan Shekou, Shenzhen, China, 518054 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Nanshan Shekou, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Shenzhen Window of the World. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

180 meters to public transportation

Front desk [24-hour]

Airport transfer

Inside city center

Currency exchange

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "A negative COVID-19 test no more than 48 hours must be presented upon check-in, otherwise check-in may be refused."

Facilities

Airport transfer

Valet parking

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Front desk [24-hour]

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Shenzhen every 5 minutes on Agoda.com
Value for money7.5
Distance to city center15.0 km
Location rating8.7
Nearest airportShenzhen Bao'an International Airport (SZX) - China
Distance to airport18.4 km

Rooms available at Kempinski Hotel Shenzhen

Excellent
Room comfort & quality

8.1

Deluxe
...
  • Room size: 33 m²/355 ft²
  • City view
  • 2 semi double beds or 1 que...
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Deluxe Suite
...
  • Room size: 63 m²/678 ft²
  • City view
  • 1 king bed
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Executive Salon Suite
...
  • Room size: 66 m²/710 ft²
  • City view
  • 1 king bed
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Premium Double or Twin Room
...
  • Room size: 38 m²/409 ft²
  • Partial lake view
  • 1 king bed or 2 semi double...
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Grand Deluxe
...
  • Room size: 35 m²/377 ft²
  • River view
  • 2 double beds or 1 king bed
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Grand Deluxe King
...
  • Room size: 35 m²/377 ft²
  • Bathtub
  • 1 king bed
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Executive Deluxe King
...
  • Room size: 32 m²/344 ft²
  • Bathtub
  • 1 king bed
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Deluxe King
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 1 king bed
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Premium King
...
  • Room size: 35 m²/377 ft²
  • Bathtub
  • 1 king bed
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Hao Hua Shuang Chuang
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 2 single beds
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Frequently asked questions

What time is check-in and check-out at Kempinski Hotel Shenzhen?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Kempinski Hotel Shenzhen?

Kempinski Hotel Shenzhen is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 580 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Kempinski Hotel Shenzhen also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Kempinski Hotel Shenzhen has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Shenzhen with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Kempinski Hotel Shenzhen?

Start your mornings right, with the continental and buffet breakfast options offered at Kempinski Hotel Shenzhen. Full american breakfast is available for guests. There's an additional charge of 187 CNY for adults and 220 CNY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Kempinski Hotel Shenzhen?

Kempinski Hotel Shenzhen features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Kempinski Hotel Shenzhen?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Kempinski Hotel Shenzhen. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Kempinski Hotel Shenzhen?

On-site venues and convenient event services make Kempinski Hotel Shenzhen an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 900 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Kempinski Hotel Shenzhen?

Kempinski Hotel Shenzhen does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Kempinski Hotel Shenzhen?

Houhai Metro Station is the closest train, metro, or bus station, about 160 m away from Kempinski Hotel Shenzhen.

What restaurants are nearby Kempinski Hotel Shenzhen?

Kempinski Hotel Shenzhen is located in Nanshan Shekou, famous for good restaurants such as HH Gourmet, Latina and Taps Brewpub.

What popular shopping places are close to Kempinski Hotel Shenzhen?

Kempinski Hotel Shenzhen is located in Nanshan Shekou area which features shopping places such as Coastal City Shopping Center, Tiley Shopping Mall and Maoye Mall(Nanshan).

What are popular attractions near Kempinski Hotel Shenzhen?

Guests at Kempinski Hotel Shenzhen can easily visit Shenzhen Bay Park, Shekou and Nanshan Park located in the Nanshan Shekou area.

What popular natural sightseeing spots are close to Kempinski Hotel Shenzhen?

Kempinski Hotel Shenzhen is located in the Nanshan Shekou area, which is famous for natural sightseeing destinations such as Nanshan Mountain and Danan Mountain.

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Explore the neighborhood

What people love about Kempinski Hotel Shenzhen

  • 8.8

    Excellent

    "I had the privilege to stay in this hotel in September I must say, the hotel is great."

    Mohd

    |

    March 9, 2020

  • 9.2

    Exceptional
    Staff 

    "Staffs are helpful and be user-friendly with only English speaking tourist like me."

    Vudhidej

    |

    November 5, 2019

  • 7.2

    Very good
    Location

    "Good location and easy for the transpiration with shopping mall next to the hotel."

    Surasit

    |

    August 25, 2019

Overall rating:

8.7

Excellent
2,266 reviews
Cleanliness
8.2
Facilities
7.6
Location
8.7
Read all reviews >
More about Kempinski Hotel Shenzhen

More about Kempinski Hotel Shenzhen

Kempinski Hotel Shenzhen

See more of Shenzhen and spend less time traveling through it, when you stay at Kempinski Hotel Shenzhen and experience all the benefits of a truly central location. Your vacation just took an exciting turn at Kempinski Hotel Shenzhen -- only 3.7 km from the popular Shenzhen Window of the World and perfect for thrill-seekers!
Take advantage of a wealth of unrivaled services and amenities at Kempinski Hotel Shenzhen. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Shenzhen can be assisted with car hire and shuttle services available.
Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Kempinski Hotel Shenzhen.
In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper, television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, a coffee or tea maker, bottled water, instant tea and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at Kempinski Hotel Shenzhen, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar for some in-house nighttime fun.
Throughout the day, you can enjoy the activities offered at Kempinski Hotel Shenzhen. Warm up at the end of the day with a visit to the massage, hot tub, salon and sauna. The many offerings at Kempinski Hotel Shenzhen ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
Test your skills! Get competitive with your travel group or other guests, at the hotel's tennis court. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.


Around the property

While in Shenzhen, take some time to venture outside of Kempinski Hotel Shenzhen. Your journey through Shenzhen can be completed with a short shopping stop at Luohu Commerical City (Lo Wu Shopping Plaza) located 18.0 km away.

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Amenities and facilities
Very good
Facilities

7.6

Most talked about facilities

Housekeeping

9 mentions

Breakfast

6 mentions

Food & Dining

5 mentions

Swimming Pool

4 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • German
  • Russian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage
  • Sauna
  • Swimming pool [indoor]
  • Tennis court
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room
  • Kids meal

Access

  • CCTV in common areas
  • Check-in/out [express]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Valet parking

Available in all rooms

  • Bathtub
  • Coffee/tea maker
  • Desk
  • Free bottled water
  • In-room safe box
  • Internet access – wireless
  • Slippers
  • Telephone
Food and dining
Breakfast options
  • Buffet
Restaurants on site

Hai Tao Chinese Restaurant

  • Cuisine: Seafood, Szechuan, Cantonese
  • Menu: Buffet

Seasons

  • Cuisine: European, Seafood, Grill/BBQ
  • Menu: Buffet, A-la-carte
Location
Hai De San Dao,Hou Hai Bin Road, Nanshan District, Nanshan Shekou, Shenzhen, China, 518054
Excellent
Location

8.7

Airports

  • Shenzhen Bao'an International Airport (SZX) - China
    18.4 km 30 min drive
  • Hong Kong International Airport (HKG) - Hong Kong SAR, China
    23.5 km

Public transportation

  • Houhai Metro Station
    160 m 5 min walk
  • Dengliang Metro Station
    1.1 km 15 min walk

Hospital or clinic

  • Vista Clinic
    1.0 km

Shopping

  • Yitian holiday Plaza
    4.1 km

Convenience store

  • 7 Eleven
    2.8 km 12 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Shenzhen Window of the World
    3.8 km
  • Happy Valley of Shenzhen
    4.0 km
  • China Folk Culture Village
    5.1 km
  • OCT HARBOUR
    5.4 km
  • COCO Park
    11.9 km
  • Lianhuashan Park
    12.5 km
  • Luohu Commerical City (Lo Wu Shopping Plaza)
    18.0 km
  • Dafen Oil Painting Village
    22.7 km
  • OCT East Shenzhen
    37.4 km
  • Dameisha Beach
    38.3 km

Nearby landmarks

  • Poly Theatre
    90 m
  • Houhai Metro Station
    160 m
  • Coastal City Shopping Center
    360 m
  • Tiley Shopping Mall
    530 m
  • swimming pool
    680 m
  • Shenzhen Talent Park
    710 m
  • Shenzhen Bay Sports Center Stadium
    940 m
  • A BITE
    960 m
  • Shenzhen Bay Sports Center
    970 m
  • Vista Clinic
    1.0 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until12:00
  • Reception open until23:59

Getting around

  • Airport transfer fee580 CNY
  • Distance from city center15.0 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)187 CNY

The property

  • Number of floors25
  • Number of restaurants2
  • Number of rooms 385
  • Room voltage220
  • Year property opened2006
Property announcements

A negative COVID-19 test no more than 48 hours must be presented upon check-in, otherwise check-in may be refused.

As part of the COVID-19 restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Guests who stay in the suite can enjoy complimentary drink and snack at the in-room minibar one time

Reviews of Kempinski Hotel Shenzhen from real guests

Provided by verified guests of Agoda
8.0
/
10
Cleanliness8.2
Facilities7.6
Location8.7
Room comfort and quality8.1
Service7.9
Value for money7.5
High score for Shenzhen
Rating
9+ Exceptional (41)
8-9 Excellent (45)
7-8 Very Good (52)
6-7 Good (22)
<6 Below Expectation (33)
Time of the year
Mar - May (38)
Jun - Aug (56)
Sep - Nov (54)
Dec - Feb (45)
All guests (391)
All room types
All languages

Show reviews that mention 

Showing 193 verified guest comments
12345
9.2
Exceptional
Vudhidej from Thailand
Solo traveler
Deluxe
Stayed 1 night in November 2019

Very comfortable hotel”

It is very comforatable hotel which is up to Kempinski's standard. Staffs are helpful and be user-friendly with only English speaking tourist like me. Location is convenient which is near to MixC Department store and Shenzhem bay sport center, both can be reached within walking distance (about 1 km.).

Reviewed November 05, 2019

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Dear Valued Guest, thank you for taking your valuable time to share your positive comment with us. We are so glad to know that you enjoy your stay. We look forward to welcoming you once again!

Responded November 06, 2019
Kempinski Hotel Shenzhen
8.8
Excellent
Mohd from Malaysia
Solo traveler
Deluxe King
Stayed 1 night in November 2019

Great hotel, Good value”

I had the privilege to stay in this hotel in September I must say, the hotel is great. location is close to Metro and shopping mall

Reviewed March 09, 2020

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Dear Valued Guest, thank you for taking your valuable time to share your positive comments with us. We are so glad to know that you had an enjoyable stay. We look forward to welcoming you once again!

Responded March 12, 2020
Kempinski Hotel Shenzhen
7.6
Very good
Surasit from Thailand
Business traveler
Deluxe
Stayed 3 nights in August 2019

Good location, clean, and helpful staff. The hotel holds your credit card 130% of your payment. ”

Good location and easy for the transpiration with shopping mall next to the hotel. The windows of the hotel is full of dust, and you couldn't see the view from that large windows in your room properly. The bad part is that the hotel would hold your credit card for another 130% of your full payment paid to the hotel, and it had been held for almost 20 days after your check-out.

Reviewed August 23, 2019

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Dear Valued Guest, thank you for staying with Kempinski Hotel Shenzhen. Naturally, we are most concerned that you were disappointed with the dust of window, and hold your credit card guarantee payment after you check out for which we would like to convey our most sincere apologies. Please rest assure that your kind comments shall be appropriate addressed and related training shall be conducted wherever needed, so we may have the opportunity to provide you with the standard of service that hopefully, then, exceeds your expectations during your next visit.

Responded August 26, 2019
Kempinski Hotel Shenzhen
7.6
Very good
Benjamin from Singapore
Couple
Deluxe
Stayed 1 night in December 2018

Looks good on the outside ONLY!”

We had a long wait checking in at 5pm and there is no rooms there after we go back to check in only at 8pm but luckily was that the location is good we get to walk around before checking in. The bed sheets looks clean but me and my partner got bitten by bugs in the middle of the night both our legs and body are itchy all over. Overall location was good but not so good on the bedsheets.

Reviewed January 03, 2019

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Dear Valued Guest, thank you for sending us your feedback. Your kind comments therein are truly appreciated yet we are naturally concerned regarding the long hours you waited for check-in and not clean bed sheets issue for which we would like to take this opportunity to convey our most sincere apologies. It is certainly beneficial to receive your constructive comments and we can assure you kind comments shall be communicated with concerned departments. And we shall continuously endeavor to improve our services and product commensurate with a Kempinski Hotel. Once again, please accept our sincere apologies for the inconvenience during your recent stay.

Responded January 08, 2019
Kempinski Hotel Shenzhen
7.2
Very good
Surasit from Thailand
Solo traveler
Deluxe
Stayed 4 nights in August 2019

Good location, clean, and helpful staff. The hotel holds your credit card 130% of your payment.”

Good location and easy for the transpiration with shopping mall next to the hotel. The windows of the hotel is full of dust, and you couldn't see the view from that large windows in your room properly. The bad part is that the hotel would hold your credit card for another 130% of your full payment paid to the hotel, and it had been held for almost 20 days after your check-out.

Reviewed August 25, 2019

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Dear Valued Guest, thank you for staying with Kempinski Hotel Shenzhen. Naturally, we are most concerned that you were disappointed with dust of window and guarantee payment was held after check out for which we would like to convey our most sincere apologies. Please rest assure that your kind comments shall be appropriate addressed and related training shall be conducted wherever needed, so we may have the opportunity to provide you with the standard of service that hopefully, then, exceeds your expectations during your next visit.

Responded August 26, 2019
Kempinski Hotel Shenzhen
7.6
Very good
Louisa from Hong Kong SAR, China
Family with teens
Stayed 1 night in December 2018

Convenient Location”

The location is convenient, very close to the big shopping mall and MTR. I will stay here again next time.

Reviewed April 03, 2019

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Dear Valued Guest, Thank you for sharing your positive comment with us. Many thanks for your valued patronage and we look forward to welcoming you once again to the Kempinski Hotel Shenzhen.

Responded April 04, 2019
Kempinski Hotel Shenzhen
7.2
Very good
Valerie from United Kingdom
Couple
Deluxe
Stayed 1 night in March 2019

Conveniently located at the Shenzhen Bay Area walking, distance to major attractions”

The hotel is conveniently located which is within walking distance to restaurants and high-end shopping malls. The room is clean enough and spacious

Reviewed March 25, 2019

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Dear Valued Guest, thank you for staying with us during your recent visit to Shenzhen. We are sincerely pleased that you were content with our products and services. We look forward to welcoming you once again to the Kempinski Hotel Shenzhen.

Responded March 28, 2019
Kempinski Hotel Shenzhen
7.6
Very good
Ho from Singapore
Couple
Deluxe
Stayed 2 nights in August 2019

Check in very slow, no wine glass and opener in the room.”

Internet speed is low

Reviewed August 16, 2019

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Dear Valued Guest, It was indeed our pleasure to have you stay with us during your recent visit to Shenzhen. We sincerely trust the unfortunate experiences encountered during your recent stay with us will not deter you from choosing the Kempinski Shenzhen once again in the future so we may have the opportunity to provide you with the standard of service that hopefully, then, exceeds your expectations.

Responded August 16, 2019
Kempinski Hotel Shenzhen
6.0
zhiyuan from China
Business traveler
Deluxe
Stayed 1 night in February 2019

Noisy ”

You can clearly hear the bass sound from the bar nearby. Order the room with higher floor at least 13+ to survive with the noise. But the service is good, they offer me a higher floor right after I complained about the noise.

Reviewed February 26, 2019

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Dear Valued Guest, thank you for staying with Kempinski Hotel Shenzhen. Naturally, we are most concerned that you were disappointed with the noise from the bar for which we would like to convey our most sincere apologies. Thank you very much for your kind comments. We are looking forward to welcoming you again, so we may have the chance to provide you with the standard service, which hopefully exceeds your expectations. Best regards, Lynn Xiao

Responded March 01, 2019
Kempinski Hotel Shenzhen
5.6
Ho from Singapore
Couple
Deluxe
Stayed 3 nights in November 2019

Disappointed with the 4G and the WiFi signal”

WiFi signal is very weak. Room very dusty Bath room not clean

Reviewed November 20, 2019

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4.8
MENGHSUN from Taiwan
Business traveler
Grand Deluxe
Stayed 1 night in September 2019

I'll never came back”

reception guy sucks

Reviewed September 08, 2019

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Dear Valued Guest, thank you for staying with Kempinski Hotel Shenzhen. Naturally, we are most concerned that you were disappointed with the reception staff, which we would like to convey our most sincere apologies. If you could provide us more detail, it shall be highly appreciated. Please rest assure that your kind comments shall be appropriate addressed and related training shall be conducted wherever needed.

Responded September 12, 2019
Kempinski Hotel Shenzhen
9.0
Exceptional
Saida from Singapore
Couple
Stayed 2 nights in March 2016

5* Kempinski Surrouded by Shopping Belt”

Decor, service and location

Kempinski have upkeep to the 5* standards that they are rated for. Classy decor with marvellous service, shopping belt within short walking distance and nearby train station to keep me connected to the rest of Shenzhen within minutes, Kempinski is definitely my choice of hotel everytime I'm in Shenzhen for my overseas out station (which is 4-6 times a year).

Reviewed March 13, 2016

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8.3
Excellent
Arthur from Canada
Couple
Deluxe
Stayed 1 night in September 2010

Great Location”

Very convenient to shopping and businesses in the Nanshan CBD area
Access to hotel is disrupted by local construction fence

Perfect get-away hotel with upscale amenities, restaurants and shops. The hotel offers the best hospitality standards in the Nanshan district of Shenzhen, with a central location near the Coastal City shopping complex and offices. Additionally, the hotel has convenient access to freeways, Shenzhen Bay bridge to Hong Kong, Shenzhen airport and Shekou ferry terminal.

Reviewed September 30, 2010

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9.7
Exceptional
Dinh from Vietnam
Business traveler
Deluxe
Stayed 2 nights in June 2014

Great hotel, totally value for money”

Great staff, great location, very comfortable

It was an amazing experience staying Kempinski during my business trip in Shenzhen. The staff was very helpful and always there to help me because I didnt speak Chinese. Will definitely come back for more ;)

Reviewed September 23, 2014

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8.7
Excellent
Valerie from Canada
Couple
Deluxe
Stayed 1 night in November 2008

Amazing!! Best hotel I've ever stayed at!”

Everything - great lobby, modern, good staff
Location was a major discouraging factor - very difficult to find the hotel

After travelling throughout Asia for the past three months or so, I have to say my stay at Kempenski in Shenzhen was the best I've had. Staff were courteous, professional; the lobby was really a piece of artwork and made me feel like royalty; the room was beautiful, with the most comfortable sheets and pillows (I believe there were like four pillows per person). A very modern hotel with a lot of style and class. Only the location is pretty bad. You must taxi-ride there, probably from Window of the World. Kempenski Shenzhen is really out in the middle of nowhere, for some reason.

Reviewed December 11, 2008

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10.0
Exceptional
abhishek from India
Business traveler
Grand Deluxe
Stayed 2 nights in April 2011

very nice hotel”

staff very good and speak english well.. and location is good.

the hotel was simply fabulous..the location is very good... has to be a good hotel if its kempinski.. after a hard day of work u can have a 2 minute walk to the 4 shopping malls right next to the hotel... many shopping cafes and resturants... very nice experience...

Reviewed April 25, 2011

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8.3
Excellent
Hing from Singapore
Family with teens
Deluxe
Stayed 3 nights in August 2012

Good Service”

Indoor swimming pool

Good impression starting from the arrival. Kindness receptionist helped us to check in. No problem even 3 of us checked in the same room. As business hotel, it was less people using swimming pool. We spent whole afternoon there. The outside view was also very good as could see the Shenzhen Bay bridge. It was also very convenience to find restaurant and superemarket. Hence, it is our good choice..

Reviewed August 28, 2012

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9.7
Exceptional
SAT from Hong Kong SAR, China
Couple
Deluxe
Stayed 1 night in May 2015

Shopping Center nearby”

Spacious, Clean room, good location

Our stay at the Kempinski was satisfactory. It is a bit pricey, but acceptable. Overall, we enjoy our stay, except that we had to wait for an hour to have our non-smoking room ready for us.

Reviewed June 01, 2015

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10.0
Exceptional
abhishek from India
Business traveler
Grand Deluxe
Stayed 1 night in April 2011

very nice hotel”

the location and interior is fabulous..every staff understands and speaks english.

very nice and comfortable stay.. will always look forward to this hotel white staying in shenzhen. the staff is very nice and they know english which is a rarity in china.

Reviewed April 25, 2011

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7.7
Very good
Beverly from United Kingdom
Business traveler
Deluxe Suite
Stayed 2 nights in July 2012

Good Hotel”

Spacious rooms and good location

The hotel is very close to my training venue, so it's very convenient for me to travel to and fro. The rooms are clean and spacious and has all the facilities I need. The hotl rates are rather value for money, considering the quality of the rooms and service provided by the hotel. I would recommend other travelers to check this hotel out if they are looking to stay in Shenzhen for Business trips.

Reviewed July 17, 2012

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