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Kempinski Hotel Khan Palace
Kempinski Hotel Khan Palace
Kempinski Hotel Khan Palace
Kempinski Hotel Khan Palace
Kempinski Hotel Khan Palace
Kempinski Hotel Khan Palace
Kempinski Hotel Khan Palace

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8.5

Excellent

249 reviews

249 reviews

Housekeeping3
Food & Dining1
Breakfast1
See map

7.6

Very good

Location rating score

Very good location
Parking
FREE
Nearby landmarks
Ismuss 290 m
International Intellectual Museum 300 m
Hovsgol Travel Company 300 m
Russian Hospital No 2 460 m
Ulaanbaatar City Museum 580 m
Sky Shopping Center 670 m
Wrestling Palace 680 m
SOS Medica Mongolia 710 m
Metropolis 840 m
Sky Shopping Centre 840 m

Kempinski Hotel Khan Palace

East Cross Rd, Peace avenue, Byanzurkh District, Bayanzurkh, Ulaanbaatar, Mongolia, 13345 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Bayanzurkh part of Ulaanbaatar, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Ulan Bator Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Hot tub

Sauna

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Spa

Swimming pool [indoor]

Check-in/out [express]

Luggage storage

Value for money7.9
Distance to city center2 km
Location rating7.6
Nearest airportUlan Bator Airport (ULN)
Distance to airport15.4 km

Rooms available at Kempinski Hotel Khan Palace

Excellent
Room comfort & quality

8.5

Deluxe Suite
...
  • Room size: 79 m²/850 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Presidential Suite
...
  • Room size: 110 m²/1184 ft²
  • Mountain view
  • 1 king bed
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Executive Suite
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite Junior Suite
...
    Enter dates to see prices
    Deluxe King
    ...
    • Room size: 42 m²/452 ft²
    • Mountain view
    • 1 king bed
    Enter dates to see prices
    Deluxe Twin Room
    ...
    • Room size: 42 m²/452 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Superior Room Twin Beds, Guest room, 2 Twin/Single Bed(s)
    ...
    • Room size: 29 m²/312 ft²
    • City view
    • 2 double beds
    Enter dates to see prices
    Superior King Room, Guest room, 1 King, City view, Mid floor
    ...
    • Street view
    • Separate shower/bathtub
    • 1 king bed
    Enter dates to see prices
    Superior King Room
    ...
    • Room size: 31 m²/334 ft²
    • Bathtub
    • 1 king bed
    Enter dates to see prices
    Junior Suite
    ...
    • Room size: 67 m²/721 ft²
    • Kitchenette
    • 1 sofa bed and 1 king bed
    Enter dates to see prices

    Frequently asked questions

    What time is check-in and check-out at Kempinski Hotel Khan Palace?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Kempinski Hotel Khan Palace?

    Kempinski Hotel Khan Palace is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 40 MNT. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Kempinski Hotel Khan Palace has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Ulaanbaatar with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Kempinski Hotel Khan Palace?

    Start your mornings right, with the continental and buffet breakfast options offered at Kempinski Hotel Khan Palace. Adults can enjoy breakfast at no additional charge. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Kempinski Hotel Khan Palace?

    Kempinski Hotel Khan Palace features 3 on-site restaurants for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

    What is the smoking policy at Kempinski Hotel Khan Palace?

    Kempinski Hotel Khan Palace does not permit smoking in any of its rooms, but allows smoking in designated areas.

    What restaurants are nearby Kempinski Hotel Khan Palace?

    Kempinski Hotel Khan Palace is located in Bayanzurkh, famous for good restaurants such as Sakura, Hennessy's Restbar and Khara Khorum Restaurant.

    What popular shopping places are close to Kempinski Hotel Khan Palace?

    Kempinski Hotel Khan Palace is located in Bayanzurkh area which features shopping places such as Sky Shopping Center, Naran Tuul Market and The Seven Summits Outdoor Shop.

    What are popular attractions near Kempinski Hotel Khan Palace?

    Guests at Kempinski Hotel Khan Palace can easily visit International Intellectual Museum, Ulaanbaatar City Museum and Zaisan Memorial located in the Bayanzurkh area.

    What popular natural sightseeing spots are close to Kempinski Hotel Khan Palace?

    Kempinski Hotel Khan Palace is located in the Bayanzurkh area, which is famous for natural sightseeing destinations such as Gorkhi-Terelj National Park and Yol Valley.

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    Explore the neighborhood

    What people love about Kempinski Hotel Khan Palace

    • 9.6

      Exceptional
      Cleanliness

      "Facilities were very clean and measures were taken to maintain a healthy environment."

      Gary

      |

      July 9, 2020

    • 8.4

      Excellent
      Location

      "A lovely hotel, good location, great restaurants, well furnished and lavish rooms and very helpful and attentive staff."

      Andrew

      |

      December 19, 2018

    • 10

      Exceptional
      Staff 

      "Outstanding hotel with great facilities restaurants and great rooms.The staff here are outstanding and go out of there way to help you in ub and around highly r..."

      michael

      |

      November 19, 2018

    Overall rating:

    8.5

    Excellent
    249 reviews
    Cleanliness
    8.6
    Facilities
    7.8
    Location
    7.6
    Read all reviews >
    More about Kempinski Hotel Khan Palace

    More about Kempinski Hotel Khan Palace

    Kempinski Hotel Khan Palace

    Wake up to a magical day and enjoy all that Ulaanbaatar offers with a stay at Kempinski Hotel Khan Palace. Stay flexible with your holiday planning when you're in Ulaanbaatar at Kempinski Hotel Khan Palace, just 15.4 km from Ulan Bator Airport.
    Kempinski Hotel Khan Palace provides the best in services and amenities to help make guests feel comfortable. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. Pre-plan your rides to and from the airport with the hotel's easy to book transportation services. The hotel provides taxi and car hire services to help you get to where you want to go in Ulaanbaatar.
    Parking is available and free, provided by the hotel for guests with their own transportation. While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, express check-in or check-out, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's ticket service and tours. The hotel even offers a fireplace for a warm atmosphere on chilly nights.
    The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay. The hotel is entirely non-smoking, ensuring a clean air environment. Smoking is restricted to the designated smoking areas.
    Guestrooms are designed to provide an optimal level of comfort with welcoming decor and essential amenities. The hotel provides linen service, blackout curtains and air conditioning in some rooms for the benefit of guests. Some selected rooms at Kempinski Hotel Khan Palace include a separate living room, as part of the room design. Some selected rooms have daily newspaper, television, in-room video streaming and cable TV to keep guests entertained.
    The hotel also provides guests with a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar in some rooms. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


    Dining and things to do

    Start your vacation days in the best possible way. Your mornings at Kempinski Hotel Khan Palace begin with a complimentary breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. Kempinski Hotel Khan Palace is ready to serve your most specific needs. A selection of food types including halal options is available for guests with dietary restrictions.
    Have fun at night with your travel companions right at the hotel's bar.
    Kempinski Hotel Khan Palace offers wonderful recreational facilities for guests to enjoy. The hotel's host of recreational offerings ensures you have plenty to do during your stay. Ski every day of your trip with an easy access to on-site ski slopes. Pamper and indulge yourself with a visit to the massage, hot tub, salon, steam room, spa and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps.
    For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy. Hot days can be cool fun with water activities like fishing, snorkeling and non-motorized water sports. Have some easy fun and maybe meet others while playing recreation activities such as horse riding. In a competitive mood? Get sporty with your travel group or other guests at the golf course on site in the hotel.
    Have some relaxing fun with family and friends at the games room and shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops and souvenir shops.

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    Amenities and facilities
    Very good
    Facilities

    7.8

    Most talked about facilities

    Breakfast

    7 mentions

    Food & Dining

    6 mentions

    Housekeeping

    5 mentions

    Taxi

    1 mention

    Languages spoken

    • English
    • Arabic
    • Chinese [Mandarin]
    • French
    • German
    • Italian
    • Japanese
    • Korean
    • Russian
    • Swedish
    • Turkish

    Accessibility

    • Wheelchair accessible

    Internet access

    • Free Wi-Fi in all rooms!
    • Internet [LAN]
    • Internet services
    • Wi-Fi [portable rental]
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Fishing
    • Fitness center
    • Game room
    • Golf course [on-site]
    • Horseback riding
    • Hot tub
    • Massage
    • On-site entertainment
    • Sauna
    • Skiing
    • Snorkeling
    • Spa
    • Steamroom
    • Swimming pool [indoor]
    • Swimming pool [outdoor]
    • Ticket services
    • Tours
    • Water sports (non-motorized)

    Cleanliness and safety

    • Anti-viral cleaning products
    • Breakfast in room
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Alternative meal arrangement
    • Bar
    • Breakfast [free]
    • Coffee shop
    • Happy hour
    • Kitchen
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Fireplace
    • Food delivery
    • Gift/souvenir shop
    • Grooming service
    • Heating in public area
    • Invoice provided
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Safety deposit boxes
    • Salon
    • Shops
    • Smoke-free property
    • Smoking area

    For the kids

    • Babysitting service
    • Family room
    • Kids meal

    Access

    • Buzzer/wireless intercom
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in/out [private]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms

    Getting around

    • Airport transfer
    • Bicycle parking
    • Car park [free of charge]
    • Car park [nearby]
    • Car park [on-site]
    • Rental car
    • Taxi service
    • Valet parking

    Available in all rooms

    • Air conditioning
    • Air purifier
    • Alarm clock
    • Bathrobes
    • Bathroom phone
    • Bathtub
    • Blackout curtains
    • Carpeting
    • Closet
    • Clothes rack
    • Coffee/tea maker
    • Complimentary tea
    • Desk
    • Free bottled water
    • Free instant coffee
    • Hair dryer
    • Heating
    • Humidifier
    • In-room safe box
    • Ironing facilities
    • LAN Internet in room [free]
    • Laptop safe box
    • Laptop workspace
    • Linens
    • Microwave
    • Mini bar
    • Mirror
    • On-demand movies
    • Private bathroom
    • Satellite/cable channels
    • Separate shower/bathtub
    • Sewing kit
    • Shoeshine kit
    • Shower
    • Slippers
    • Smoke detector
    • Sofa
    • Soundproofing
    • Telephone
    • Toiletries
    • Towels
    • Umbrella
    • Wake-up service
    • Wi-Fi [free]
    Food and dining
    Breakfast options
    • American
    • Asian
    • Continental
    • Halal
    • Vegetarian
    • Vegan
    • Gluten-free
    • Buffet
    Restaurants on site

    KK Tapas Restaurant & Bar

    • Cuisine: International, Mediterranean
    • Menu: Buffet

    Sakura Japanese Restaurant(Managed by Tavan Bogd Washoku)

    • Cuisine: Asian, Japanese, Seafood
    • Menu: Buffet

    Sakura Teppanyaki Restaurant(Managed by Tavan Bogd Washoku)

    • Cuisine: Asian, Japanese, Seafood
    • Menu: Buffet

    New Tenger restaurant

    • Cuisine: Asian, Chinese, European
    • Menu: Buffet, A-la-carte
    Location
    East Cross Rd, Peace avenue, Byanzurkh District, Bayanzurkh, Ulaanbaatar, Mongolia, 13345
    Very good
    Location

    7.6

    Airports

    • Ulan Bator Airport (ULN)
      15.4 km

    Hospital or clinic

    • Russian Hospital No 2
      460 m

    Convenience store

    • MT Market Store
      1.4 km
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    Minimum age of guests is: 21 year(s).

    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    Getting around

    • Airport transfer fee40 MNT
    • Distance from city center2 km
    • Travel time to airport (minutes)30

    Extras

    • Breakfast charge (unless included in room price)0 MNT
    • Daily Internet/Wi-Fi fee0 USD

    The property

    • Non-smoking rooms/floorsyes
    • Number of bars/lounges1
    • Number of floors9
    • Number of restaurants3
    • Number of rooms 99
    • Room voltage220
    • Year property opened2005
    • Most recent renovation2019

    Reviews of Kempinski Hotel Khan Palace from real guests

    Provided by verified guests of Agoda
    8.2
    /
    10
    Cleanliness8.6
    Facilities7.8
    Location7.6
    Room comfort and quality8.5
    Service8.7
    Value for money7.9
    High score for Ulaanbaatar
    Rating
    9+ Exceptional (27)
    8-9 Excellent (27)
    7-8 Very Good (28)
    6-7 Good (10)
    <6 Below Expectation (8)
    Time of the year
    Mar - May (31)
    Jun - Aug (29)
    Sep - Nov (27)
    Dec - Feb (13)
    All guests (134)
    All room types
    All languages

    Show reviews that mention 

    Showing 100 verified guest comments
    12345
    8.4
    Excellent
    John from Australia
    Business traveler
    Superior Room Twin Beds, Guest room, 2 Twin/Single Bed(s)
    Stayed 4 nights in August 2016

    An excellent hotel, but too far from the city center”

    The Kempinski Hotel Khan Palace is a nice, but not great, hotel. The service and the staff are excellent. But in a city like Ulaan Bataar, with its horrendous traffic jams, Kempinski is a liitle far from the city center.

    Reviewed September 05, 2016

    See room deals

    Dear John, Thank you for taking the time to post a review of your recent stay with us. We are very pleased that you enjoyed your time with us and found our staff to be very friendly and our facilities comfortable. Your comments are greatly appreciated. Please be informed that our property is located just 2 km away from the city center. We look forward to welcoming you back in the near future. Yours sincerely, Oliver Kuhn, General Manager

    Responded June 13, 2017
    Kempinski Hotel Khan Palace
    9.3
    Exceptional
    Georgina from United Kingdom
    Couple
    Deluxe Twin Room
    Stayed 1 night in August 2014

    Your best option in Ulaanbaatar”

    Staff, room comfort, Dining options

    A comfortable and enjoyable stay after a week camping in the desert. It is listed as a 5*, honestly, probably a strong 4*, however it is your best option in Ulaanbaatar. All staff, from Reception, to Room Service, to Butlers and Bell hops are polite and helpful. They gave our bags a clean as requested before sending them up to the room, and later, we took advantage of the complimentary shoe cleaning service for our tired walking boots. Beds are large and comfortable, bathroom clean with strong and hot showers and a good sized bath. Both the food at the restaurants and room service were of a high quality. Note that the Mongolian restaurant serves very large portions! The only issue was the bar/pub across the road that pumps loud music all through the day and night, clearly audible in the rooms. There is no business centre, but they printed documents for us without issue free of charge.

    Reviewed September 21, 2014

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    9.7
    Exceptional
    Yae from Japan
    Business traveler
    Deluxe Twin Room
    Stayed 1 night in August 2015

    Superb quality service”

    Very large comfortable room, lovely breakfast, efficient service

    I have been to Ulaanbaatar more than 10 times, and stayed one of the most well known hotel from the beginning to the previous time because its convinience. But it was a great decision to change it for this time to stay at this hotel. It was far beyond my expectation in UB standard. Absolutely fine, quality hotel with lovely and smiley staff with great efficiency. No wonder I will return for the next trip. Thank you.

    Reviewed August 05, 2015

    See room deals

    8.3
    Excellent
    AMITABH from India
    Solo traveler
    Superior Room Twin Beds, Guest room, 2 Twin/Single Bed(s)
    Stayed 3 nights in March 2012

    nice hotel with nice staff”

    int. chain, great breakfast, very helpful staff

    was initially disappointed when i saw the hotel, because it certainly doesn't look like a kempinski or 5 star anywhere else i have stayed. the location too seemed far from the center (a good 20 minutes walk in -32 degrees). however first impressions are not always correct. the room was good (no view though but thats just due to drab ub) and the facilities adequate. i had an emergency and had to leave early and the staff - from the gm to the front desk personnel ran around and changed flights for me, even to the extent of the front desk lady paying herself for the ticket change fee and even coming in on her day off to ensure that i got the ticket and passport. the gm was instrumental in arranging everything and very sympathetic too.

    Reviewed March 20, 2012

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    8.7
    Excellent
    Mitchell from United States
    Business traveler
    Deluxe Twin Room
    Stayed 4 nights in March 2012

    Nice hotel with good service and facilities in UB”

    Friendly staff, good food, fast internet

    it like staying here because the shower and rooms are all clean and comfortable, the food is good and the service is actually decent for ulaanbaatar. only con is the price.

    Reviewed March 21, 2012

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    9.3
    Exceptional
    Yae from Japan
    Business traveler
    Deluxe Twin Room
    Stayed 5 nights in July 2015

    Beyond expectance”

    Smiley kind staff, great breakfast, and large bath

    I have been traveling to ulaanbaatar over decade time. This hotel was the best choice I ever made!! For sure I will return sometime soon!

    Reviewed August 03, 2015

    See room deals

    6.3
    Good
    Allen from Finland
    Solo traveler
    Superior Room Twin Beds, Guest room, 2 Twin/Single Bed(s)
    Stayed 3 nights in June 2014

    Ulan Bator business hotel”

    A hotel in quiet residential corner of Ulan Bator

    This is a Kempinski hotel but does not really feel as one. The room is by means good, but front desk, restaurant, ambiance, service ... none of this really match with what Kempinski stands for in Europe. I do not deny this is a good hotel in a country that does not have too much to offer .... but in European terms I would say this is barely 3-4 stars ; while Kempinski is known for their 5 star luxury properties. In fact, it appears that the best hotel in town is now a Best Western ! Not ever in Europe will a Best Western come even close to a Kempinski, let alone be better ! Breakfast is fine here, but dinner did not really impress ; nor did selection of available beverages impress. So while the hotel is not bad, then please do not expect to experience a real Kempinski hotel Not even close. Also, this hotel is located in residential area. Right next to a main avenue that will take you to city center, but the traffic is so dense, that it is actually much faster to walk to city center (brisk walk will take 20 min.). Downtown there are one or two restaurants that do impress more than the hotel restaurant. Incidentally, the Best Western is also next to the main square ... so question is what hotel would be more convenient to stay in.

    Reviewed July 24, 2014

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    7.7
    Very good
    Axel from Germany
    Couple
    Superior Room Twin Beds, Guest room, 2 Twin/Single Bed(s)
    Stayed 3 nights in April 2010

    2010.04.Ulaanbaatar Kempinski Hotel”

    Breakfast + Restaurant A very attentive restaurant and beverages manager. Rooms have the right room (water) temperature and customer can open the windows if he wishes
    I didn't like how tea is served (one sachet in a small cup of water, no pot) The room are quite small for two people. Location faraway from the center.

    We really enjoy our short stay (3 nights) in Hotel Kempinski. We are traveling a lot in Asia and can compare. We really recommend this hotel. You will feel a strong and good management in all services. We mostly appreciate the breakfast (buffet). It is really one of the best in UB, delicious muesli, a lot of fresh fruit, good bread and delicious confitures, omelette chef but also enough offer for Asian taste. The restaurant offers a good range of national dishes with a very good service under perfect supervision. We were shifting to an another place because of traffic. We found a very nice appartment at Grandirs Hotel (opposite east entrance of State Department Store) which is closed to our office (also to be recommended for long stay)

    Reviewed April 25, 2010

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    8.3
    Excellent
    YUN from Hong Kong SAR, China
    Business traveler
    Deluxe Twin Room
    Stayed 3 nights in March 2014

    The Best hotel in Ulan Bator”

    Execellent Buffet Breakfast, good value for money and international standard

    This is the best hotel I have stayed. The other hotels I stayed before were even expensive but not as good as Kempinski. In particulars, the buffet breakfast has great variety and good quality food. Sure it is the best choice in country.

    Reviewed April 21, 2014

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    7.0
    Very good
    Ian from United Kingdom
    Couple
    Deluxe Twin Room
    Stayed 3 nights in July 2014

    Comfort after camping”

    Comfortable, fast internet, not a tent

    After 10 days travelling around sleeping in tents the Kempinski was a pleasure. Very comfortable room with a lot of amenities. Great bathroom and shower. The spa was a little underwhelming, it was a small room in a basement and there was construction noise going on. There was only one masseur so two people were not able to get massages at the same time. The location was also a little inconvenient, a friend of ours stayed in the UB hotel and the location was so much better. The Kempinski was a nicer hotel from our conversations but I would go for more convenience if I were to stay again - the city is a lot harder to get around than we expected

    Reviewed August 11, 2014

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    9.3
    Exceptional
    Harry from Singapore
    Solo traveler
    Superior Room Twin Beds, Guest room, 2 Twin/Single Bed(s)
    Stayed 2 nights in May 2015

    A lone archer in Mongolia ”

    The staff, the room & the Japanese Grill restaurant

    The hotel is by far one of the best in the city. The staffs are most helpful and engaging. Service is promptly and efficient. The two in house Japanese restaurants serve fairly authentic Japanese cuisine. The rooms are clean with functional amenities and is fairly spacious. The only slight down sides are the occasional small power glitches in the room which plays havoc with the in house cable tv and the Internet is not as fast as I'd expected; but perhaps it is because mine was a corner room. Definitely a choice you can't go seriously wrong with. I highly recommend it.

    Reviewed May 15, 2015

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    8.8
    Excellent
    Vranna from Thailand
    Couple
    Superior Room Twin Beds, Guest room, 2 Twin/Single Bed(s)
    Stayed 1 night in October 2018

    Great room , not ending with pleasant experience ”

    New hotel, comfortable clean room and meet the standard 5 stars hotel.Only the location is not in the center or near the attractions.One disappointment was we got the twin room instead of double room and we said ok when the lady staff asked to add more 10USD if upgrading to be a king size bedroom.But in the end we need to pay 12USD because tax surcharge.Of course not a big different but just do not like something unclear especially from a 5 stars hotel staff.

    Reviewed October 08, 2018

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    Dear Vranna, Thank you very much for taking the time to provide us with your feedback following your recent stay. We were delighted to have you and hear of your pleasant experiences. We regret for the mishap occurred during the room upgrade.We sincerely appreciate your kind comments and I will be sure to share your feedback with our entire team. We look forward to welcome you back again in the near future. Yours sincerely, Dirk Bansemer, General Manager

    Responded October 13, 2018
    Kempinski Hotel Khan Palace
    9.6
    Exceptional
    Gary from Mongolia
    Couple
    Deluxe King
    Stayed 2 nights in July 2020

    Top notch service!”

    This hotel has excellent staff. They all speak English very well. They even went above and beyond to make my birthday extra special! The room had a comfy bed and pillows, well-equipped bathroom, and room service was timely and food was great. Facilities were very clean and measures were taken to maintain a healthy environment. I highly recommend this hotel and will definitely return again.

    Reviewed July 09, 2020

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    7.7
    Very good
    Rizki from Indonesia
    Group
    Deluxe Twin Room
    Stayed 1 night in October 2013

    Memorable, adventurous, amazing”

    Great staffs, good rooms, nice stay

    I guess Kempinski is the only 5-star hotel in ULN, thanks to the chain hotels group for building this great hotel in ULN - just cannot imagine if there's no international chain hotels in this country.

    Reviewed October 11, 2013

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    9.0
    Exceptional
    Gabrielle from United Kingdom
    Couple
    Deluxe Twin Room
    Stayed 3 nights in July 2014

    Friendly staff, large bedfrooms with character”

    Friendly service, Large bedrooms, old world charm

    We stayed here during the Naadam festival and it was a fantastic base for our trip. The staff go out of their way to help out and with a smile to always welcome you. The bedroom was huge, and had everything to make it a very comfortable stay. It is a short taxi ride in to the main square area, but the old world charm of the hotel makes that distance worthwhile. Our friends stayed in the Blue Sky which was much more expensive, but didnt have the finish or polish for a top 5 star hotel. If visiting UB, I would definitely recommend this hotel.

    Reviewed August 18, 2014

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    9.0
    Exceptional
    Koji from Japan
    Business traveler
    Deluxe Twin Room
    Stayed 4 nights in July 2011

    Good Japanese restaurant. ”

    It has a good Japanese restaurant. The staff are friendly and the room is spacious.

    The hotel room is spacious. The Japanese restaurant in the hotel serves delicious food with reasonable price.

    Reviewed October 11, 2014

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    8.3
    Excellent
    Melissa from Singapore
    Solo traveler
    Deluxe Twin Room
    Stayed 1 night in August 2014

    Pleasant experience away from the busy main street”

    Strong Room Wifi, Comprehensive bath facilities, Good food

    Breakfast was amazing with a spread of Japanese cuisine, Continental Breakfast and Mongolian selects. Also included a fresh juice counter which was good! Location of Hotel is a little far off the main Peace Avenue area, but there is a supermarket right opposite the hotel for snacks/supplies you'd need. As the location is slightly far off, it's been compensated with a relatively big room.

    Reviewed August 18, 2014

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    7.7
    Very good
    Jimmy from Hong Kong SAR, China
    Business traveler
    Superior Room Twin Beds, Guest room, 2 Twin/Single Bed(s)
    Stayed 7 nights in November 2013

    Business Trip to UlaanBaatar”

    Good location, helpful staff, high speed internet

    Overall, this is a very good hotel for business trip. The room is large and clean. Hotel provides internet access everywhere, from your room and restaurant. However, my room is connected to next room with a locked door, and it's a bit noisy and annoying for me since they skype with families or friends from 8am to 11pm ... Staff is very helpful and they can speak fluent English. You can borrow local mobile phone or iPad for free during your stay. Several disco and pub nearby. You can choose to enjoy the wild life or relax in hotel.

    Reviewed November 19, 2013

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    7.7
    Very good
    Wong from Hong Kong SAR, China
    Business traveler
    Deluxe Twin Room
    Stayed 1 night in June 2013

    Will book again”

    Clean room, friendly staff and great location

    Overall my stay was great and the staff are very helpful especially when I ask for siteseeing locations. I enjoyed my stay at Kempinski.

    Reviewed July 05, 2013

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    8.7
    Excellent
    Russell from Canada
    Business traveler
    Deluxe Twin Room
    Stayed 2 nights in August 2013

    Very Nice Hotel”

    food comfort staff

    Great hotel with awesome food, very nice friendly staff. Of all the hotels in UB, it is br far the best. Only drawback is location; however, on a nice sunny day - no issue since just a 20 min walk to centre of town. In winter though, taxis would be needed - although they are inexpensive. Highly recommend.

    Reviewed August 07, 2013

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