5-star services in a beautiful property ”

I travel frequently in Asia for work. I always looked at reviews before choosing a hotel yet keep a reasonable doubt with the unbelievably great reviews for some of the hotels. We can't be happier having chosen to stay at Jaya House River Park which exceeded our expectations in every possible way. I can't agree more with all the positive reviews posted by other guests to this property. Everything people said is true!! The breakfast is excellent. The location and facilities are great. Design of the hotel tasteful yet functional, and the room is super clean and spacious. What impressed us the most are the staff who provide the best personal services throughout our stay and the owner's generosity and actual actions taken to help the local people apart from running this hotel to a 5-star standard. We witnessed the kind hearts, strong minds and diligence of the Cambodian people. This is our first visit to Siem Reap and we had more fun and takeaway than our expectation. We highly recommend this hotel and will definitely stay here again at our next visit.

The only place to stay in Siem Reap!”

Unbelievable....!! If you have any desire to visit Siem Reap, you need look no further than Jaya House as your place to stay! This hotel puts the "SERVICE" back in in service. There are few times when staying at a hotel can give you a feeling of win (for you), win (for the hotel owner), and win (for the hotel employees), but Jaya House delivers on this and more. The service is unsurpassed - from the pick-up at the airport, to the cool, jasmine scented towels awaiting you upon your return to the hotel after a long day touring the city, to the staff who are always willing and anxious to assist you with even the smallest detail, to the hotel philosophy of trying to leave as little impact on the environment as possible, to the amazingly delicious food that is grown by the hotel itself and served in tremendous abundance. You have a choice of where to spend your money for hotels in Siem Reap - spend it at Jaya House!

Siem Reap's best kept secret!! ”

(Note: I'm putting the same review on TripAdvisor because I just wrote my heart out.) Jaya House is a little bit of heaven on earth! If you don't like being treated like royalty well go some place else. Worry about nothing because everything is included. Our family was greeted at the airport with warm smiles from our hostess Sarah and Chai-chai our driver, cold towels and refreshing drinks. Before we could get settled in our private car we were at the hotel. It took less than 20 minutes! The beloved Angkor Wat is also only 20 minutes away!!!!!!! Christian the owner greeted us as we got out of our taxi and surprised us by taking time to have a friendly chat and some white wine with us while we checked-in. Because, when is it not time for wine!!! Did we actually check-in? Now that I think about it, I only remember the gorgeous lounge and the wine. Facing the river, Jay House is perfectly located minutes from Old Market and Made in the Cambodia Market. Every corner of the hotel is carefully curated. The gardens, the koi fish, the darling swings and of course the pool made from pure silver. My cousin and I couldn't have been more delighted. I've traveled the world from Cape Town, to Bali to Montego Bay and never felt so at home. Moon and all the other waiters entertained us at breakfast. Sam and Tom won us over with their knowledgeable tours. The manager Chris, you've got to talk to this guy, explained why this boutique hotel makes all other international chain hotels where he has worked pale in comparison. We didn't need the explanation we already knew that this gem of a hotel is our new family in Siem Reap and we will be returning home to them soon. We already miss everyone there. I'm dreaming about Fish Amok and sticky rice. And I'm not ashamed to say I cried a little when Sarah waved us off. Listen, come for Angkor Wok stay for the royal treatment.

Experience of a lifetime”

Stop looking around, this is the place to stay! We were originally planning to stay at Park Hyatt and later on went for Jaya House after reading all the reviews. While I’m sure Park Hyatt is a beautiful hotel with its unique charm (same goes for other five star hotels in Siem Reap), what make Jaya House standout are its people - friendly, genuine and warm, who go out of their way to make sure their guests have nothing but a perfect stay. We also joined their private tour. Tiger our guide and Kim Leng the house photographer became our best company during this trip and I couldn’t thank them enough for showing us around beautiful hidden spots in the region. Couldn’t wait to come back to Jaya House again.

Perfection in a nutshell”

Hands down the best hotel we’ve ever stayed in. When we arrived late due to a delayed flight, they had freshly toasted sandwiches prepared for us in the room. Their staff are very mindful of details, down to remembering what your activity was for the day and remembering guests’ names. You can tell this sort of care for their guests is in their nature, and this is genuinely what made our stay so wonderful. They went out of their way to make sure everything was perfectly planned and ready for us- including a totally unexpected breakfast spread in the lobby plus a packed breakfast box at 4:30AM before watching the sunrise at Angkor Wat. A big part of the reason why we didn’t want to leave was not the experience or tours we had in Siem Reap, but the hospitality of the staff at the hotel- they made it feel like home, and we would gladly stay at Jaya House again in the future!

Best place in Siem Reap!”

Jaya House is a fantastic place to stay. Cambodia is a cheap place to visit, so I was at first apprehensive to pay Western (3 star) prices for our trip there because as others had told us you are hardly in your room; I was completely wrong! Do yourself a favor and book now. Touring temples is exhausting in the heat and having such a wonderful place to return to is well worth the small investment. Take this opportunity to stay in one of the best hotels you ever will. From airport pickup, to airport drop off, my wife and I have zero complaints. The staff is wonderful, the food is great (I spent five weeks in Bangkok eating everything from street food to fancy restaurants... I know good SE Asia food), and the property is beautiful. Visit Siem Reap now, and stay here!

Changing the face of hospitality”

I don't usually get attached to hotels but I found it very hard to leave this place. The hotel is stunning itself but what really stood out were the staff. They say the future of hospitality is in its experience and that's just what they delivered, a true personalized service that made us feel not only welcome but truly at home. My partner and I got into an accident one night and ended up in hospital, their Guest Services Manager on night duty namely Hak Ukdy had taken us to hospital and stayed with us overnight until we got discharged and taken back to the hotel. When we checked-out on our last day, their entire Front Office staff were waiting for us at the lobby with a bouquet of roses to send us off. Hak Ukdy came by on his day off to also send us to the airport and say goodbye. He went beyond his role whereby we felt he genuinely cared for us and made us feel safe, we will never forget him. Hak Ukdy and every employee we interacted with showed true passion, love and dedication to their job at Jaya House River Park. Their staff are inspiring and this is what will make anyone's experience at Jaya House River Park a special one. I will recommend them over and over again.

Best Service experience ever”

We booked Jaya House River Park last minute to spent a weekend visiting Ankor. As we are travelling a lot we were a bit suspicious about the very high ratings for this property compared to others but already on the first day of our stay we could see why people like it so much. Starting from the airport until back to the airport we felt like being carried by the staff during all the stay with excellent service and friendliness coming from the heart. As a guest you can feel that people are truly interested in making your stay as perfect as possible and that it's not a show. Everyone is taking their time to explain as much as possible about the hotel concept, the city, the country and the temples. We felt incredibly welcomed and no wish was left open at the end. One example: they wanted to bring a fresh coconut for us to the pool (we didn't order it) but we had already left back to the room to get ready for the trip to the temple. The staff made sure we will still get the coconut to enjoy during the ride to the temple and placed it at the tuk-tuk waiting for us to take us on the trip. I especially liked the hotel because they have a concept for protecting the environment (for example they use no plastic at all and they are making a peeling cream out of coffee from the breakfast for each guest for free) and also giving back to the community like cleaning the river, planting trees and many more. I could go on and on with many examples like that. All I can say is, try this hotel if you get any chance. It's worth it.

Amazing hotel with amazing hospitality”

This is one of the best hotel I've stayed at in Siem reap, to date. Jayon house river park is a plastic free hotel. Superb! The location is right in city center. I stayed at the Junior suite. The facilities and interior design is beyond words. I was very impressed. The staffs were extremely friendly and helpful. I would definitely stay here again.

Home Away From Home”

Fantastic experience starting from our arrival greetings at the airport to our check out. Everything was what was expected of a Five Star Hotel and so much more. Shout out to Christian and the team for a great job well done. Will definitely return to Jaya House the next time we are in Siem Reap.

An exceptional hotel”

Jaya House River Park is exceptional in every way. The staff are friendly and nothing is too much trouble. The rooms and hotel environment are beautiful. We were picked up from the airport for free and greeted with cool towels and fresh fruit. Once we arrived at the hotel there were more cool towels and a "Welcome home" from staff and management. As we arrived early we were offered breakfast. Food was fantastic. For the rest of our trip everything was perfect. Free mini bar, complementary transport and pick up in town. There was even fresh coffee and pastries before our 4.30 am trip to sunrise at Angkor Wat.

Exceptional”

We have stayed in many hotels all over the world, and Jaya House River Park rates right up there with the best of them in terms of service. The grounds were beautiful and the food was delicious. The special touches - such as spraying bug spray on us whenever we left the property, providing us with a local cell phone so we could call for a tuk tuk back, offering to send us with a to go container of breakfast on our final day to keep us fueled for a long trip, commitment to reducing environmental waste by giving us a reusable water bottle upon check-in, and more - sets Jaya House apart from the rest.

Quite possibly the best hotel in the world?”

Truly amazing hotel!!! The most elegant decor, staff that will bend over backwards for you, a delicious breakfast, breathtaking pools and a secluded setting. All minutes from central Siem Reap. We recommend using the bicycles provided by the hotel to get around. The entire set-up has a very ethical vibe with no plastic and a focus on the education and well being of the staff members. Bravo!!!

Absolutely stellar”

From our first email exchange to the final airport transfer, Jaya House and the team that keeps it running without a hitch were absolutely superb. It's not centrally located - but they have a free tuk-tuk service and provide you with a local phone for pick up. The menu is limited - but every dish is meticulous and delicious. Free spa treatments, cold towels and juices on return, and a sincere effort to get to know you make your stay the most the most personable. I look forward to future openings in other locations!

Wonderful service”

Jaya House Riverpark offers the sweetest service that I experienced in my life so far. I am very impressed that they made me a chicken congee that day when I felt sick (it's not even on the menu) and sent it to my room when i couldn't go for breakfast, the staff cleaned my shoes when I came back after I had a day trip in angkor wat, and paid for the tuk tuk even when I come back to the hotel late and outside their tuk tuk service hour.

Exceptional”

Wonderful small hotel...best place to stay in Siem Reap. Staff are the best, personal service par excellence!

非常好”

We was stayed at Jaya house hotel two Night and we enjoy staying this hotel very much ,this hotel all the staffs very friendly ,helpful ,take care . It’s a professional hotel with really great environment, special design,and meticulous service, looking forward to next visit.

“Welcome to your home”That is how I was greeted. That is how I felt. Home. ❤️”

Jaya House is an amazing place! The hotel is gorgeous, great vibe, won derful facilities, great amenities—free massage anyone? But it is the people at Jaya that make it amazing. It is Ms Deepol, Mr. May Mr Sophea and many others who make this place a delight to stay.

Splurge for a birthday”

We thoroughly enjoyed the friendly hospitality and beautiful environment of Jaya House; it was like an oasis! Staff are delightful, polite and so accommodating, like a family. They made sure our celebration was complete with cake and flowers; a very special time!

World class”

From the greeting by Mao at the aiport to the depature ride with Mr. Smi, the service was excellent and faultless. Mr. May and Ms. Mao took such special care of us. I cannot thank them enough. The approach to the guest is warm and genuine. Mr. Kol, a manager, went far beyond what is expected when we had several requests. I rarely see management this engaged with the guest. The hotel's mission within the community is noteworthy and admirable. From the efforts to eliminate plastic to the support of employees' education, the moral and ethical approach is hospitality is admirable. The room was beautiful. The bed was more comfortable than my own. The breakfast and all meals were top drawer. The spa therapists were outstanding. The inclusiveness of the rates made it a superb value. I can think of nothing to fault. I have read many reviews where the guests raved that this was the best hotel they have ever experienced and I was skeptical, but now I now them to be true.