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View, Intercontinental Alpensia Pyeongchang Resort in Pyeongchang-gun
1 King Executive Suite Non-Smoking - Bed, Intercontinental Alpensia Pyeongchang Resort in Pyeongchang-gun
a large building with a large clock tower, Intercontinental Alpensia Pyeongchang Resort in Pyeongchang-gun
a woman standing in front of a mirror, Intercontinental Alpensia Pyeongchang Resort in Pyeongchang-gun
a man and a woman standing next to each other, Intercontinental Alpensia Pyeongchang Resort in Pyeongchang-gun
Swimming pool, Intercontinental Alpensia Pyeongchang Resort in Pyeongchang-gun
Fitness center, Intercontinental Alpensia Pyeongchang Resort in Pyeongchang-gun

Removed from saved list

8.6

Excellent

3,305 reviews

3,305 reviews

Housekeeping26
View17
Breakfast11
See map
See map

8.6

Excellent

Location rating score

Excellent location
Parking
FREE
Popular landmarks
Yongpyeong Water Park Peak Island 2.0 km
Daegwanryeong Samyang Ranch 10.9 km
Sangwonsa Temple 15.1 km
Iseungbok Memorial Hall 18.2 km
Bongpyeong Traditional Market 26.0 km
Lee Hyo-seok Culture Village 27.5 km
Lee Hyo Seok Literature Forest 28.2 km
Herbnara Farm 29.0 km
Heungjeong Valley 31.3 km
Phoenix Park 31.5 km
Nearby landmarks
Lift 3 Alpensia 310 m
Alpensia Convention Center 470 m
Alpensia Ski Resort 500 m
Alpensia Ocean 700 710 m
Alpensia Sliding Centre 990 m
Alpensia Ski Jumping Centre 1.2 km
Alpensia Cross-Country Skiing Centre 1.5 km
Alpensia Biathlon Centre 1.7 km
Rainbow Gondola 1.8 km
New Yellow 1.9 km

Intercontinental Alpensia Pyeongchang Resort

225-3, Yongsan-ri, Daekwallyeong-Myeon, Daegwalnyeong-myeon, Pyeongchang-gun, South Korea, 25351 - See map

In addition to the standard of IHG Clean Promise, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Daegwalnyeong-myeon part of Pyeongchang-gun, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Phoenix Park. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, fitness center and spa on-site.

Highlights

Hygiene Plus

680 meters to Alpensia Ocean 700

Front desk [24-hour]

Excellent room comfort & quality

Airport transfer

IHG Clean Promise

When you’re ready to travel again, we’ll be ready to welcome you

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Fitness center

Spa

Luggage storage

Cash withdrawal

This property is in high demand!

7 travelers have booked today.

Value for money8.7
Location rating8.6
Nearest airportYangyang International Airport (YNY)
Distance to airport44.5 km

Rooms available at Intercontinental Alpensia Pyeongchang Resort

Exceptional
Room comfort & quality

9.1

1 King 2 Singles Alpeia Suite Non-Smoking
...
  • Room size: 157 m²/1690 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
1 King Bed Classic Mountain View
...
  • Room size: 36 m²/388 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
1 King 2 Singles Deluxe Suite Non-Smoking
...
  • Room size: 114 m²/1227 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
1 King Bed Classic
...
  • Room size: 76 m²/818 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
2 Single Beds Classic
...
  • Room size: 76 m²/818 ft²
  • Nature view
  • 2 single beds
Enter dates to see prices
2 Single Beds Classic Mountain View
...
  • Room size: 76 m²/818 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
1 King Bed Classic Lake View
...
  • Room size: 76 m²/818 ft²
  • Lake view
  • 1 king bed
Enter dates to see prices
2 Single Beds Classic Lake View
...
  • Room size: 76 m²/818 ft²
  • Lake view
  • 2 single beds
Enter dates to see prices
2 Single Classic Mountain View Balcony
...
  • Room size: 76 m²/818 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
1 King Executive Suite Non-Smoking
...
  • Room size: 77 m²/829 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What type of restaurant cuisines are available at Intercontinental Alpensia Pyeongchang Resort?

Begin your day with Intercontinental Alpensia Pyeongchang Resort's accessible cuisines and dining options which include Buffet in restaurant and Western cuisine for you to experience and pick from.

Does Intercontinental Alpensia Pyeongchang Resort offer airport transfer?

Intercontinental Alpensia Pyeongchang Resort provides airport transfer service upon request! Additional charges may apply. To request, check the box on the booking form just before the payment page.

Is car parking available at Intercontinental Alpensia Pyeongchang Resort?

Intercontinental Alpensia Pyeongchang Resort has car park onsite free of charge for guest visitors traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What interesting attractions are nearby Intercontinental Alpensia Pyeongchang Resort that are in walking distance?

While staying at Intercontinental Alpensia Pyeongchang Resort, jump start your holiday break by checking out the closest destinations that are within walking distance to the property which include Lift 3 Alpensia, Alpensia Convention Center, and Alpensia Ski Resort.

How long do guests usually stay at Intercontinental Alpensia Pyeongchang Resort?

Verified past guests that have stayed at Intercontinental Alpensia Pyeongchang Resort had an average nightly stay of 1 night at this property.

In which languages can Intercontinental Alpensia Pyeongchang Resort's personnel communicate?

Intercontinental Alpensia Pyeongchang Resort can converse up to 2 languages which includes English for travelers that prefer this language. Please refer to the "Amenities and facilities" section and in the "Languages spoken" category to find out what different languages this property supports.

What payment options are accepted at Intercontinental Alpensia Pyeongchang Resort?

Intercontinental Alpensia Pyeongchang Resort supports up to 4, with payment card options consisting of MasterCard, Visa, Cash, and American Express.

What do travelers like most about Intercontinental Alpensia Pyeongchang Resort?

Past visitors that stayed at Intercontinental Alpensia Pyeongchang Resort have given this property a rating of 9.097 for its excellent cleanliness as the major highlight for their stay.

What is the verified guest review consensus about Intercontinental Alpensia Pyeongchang Resort's view?

79.0% of our past visitor testimonials have given a positive review and remarks about this property's view. You can look up on more detailed customer reviews, and comments for Intercontinental Alpensia Pyeongchang Resort down in the review section.

What is the closest airport to Intercontinental Alpensia Pyeongchang Resort?

The closest airport to Intercontinental Alpensia Pyeongchang Resort is Cheongju International Airport, 147.0 km away.

Is breakfast offered at Intercontinental Alpensia Pyeongchang Resort?

Wake up to an excellent buffet breakfast at Intercontinental Alpensia Pyeongchang Resort. Customers can enjoy breakfast offered with an additional charge of 39000 KRW for adults and 20000 KRW for children if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is usually included for less than buying it at the hotel.

See map

Explore the neighborhood

What people love about Intercontinental Alpensia Pyeongchang Resort

  • 10

    Exceptional
    Cleanliness

    "Beds are comfortable with spotless clean rooms."

    Adliana

    |

    March 21, 2023

  • 8.4

    Excellent
    Cleanliness

    "Room was clean and spacious."

    Peter

    |

    October 16, 2022

  • 10

    Exceptional
    Spaciousness

    "Ski house in within 2 mins of walking distances anyway Rooms are spacious and tidy."

    Anthony

    |

    December 28, 2022

Overall rating:

8.6

Excellent
3,305 reviews
Cleanliness
9.1
Facilities
8.5
Location
8.6
Read all reviews >
What travelers say they love:
Very near the bus station and eateries, and the ski centre.
Nik from Malaysia
Couple
More about Intercontinental Alpensia Pyeongchang Resort

More about Intercontinental Alpensia Pyeongchang Resort

Intercontinental Alpensia Pyeongchang Resort

Intercontinental Alpensia Pyeongchang Resort is a distinct addition to Pyeongchang-gun and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Intercontinental Alpensia Pyeongchang Resort.
Intercontinental Alpensia Pyeongchang Resort offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Equipped with handy amenities, guestrooms at Intercontinental Alpensia Pyeongchang Resort guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service and air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Intercontinental Alpensia Pyeongchang Resort. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions. Guests who prefer to make their own meals will love the in-house shared kitchen available here.
Recreational facilities at Intercontinental Alpensia Pyeongchang Resort are designed for escape and relaxation. Maximize your winter fun with a daily trip to the powdery white slopes with ski slopes. Finish your vacation days right by dropping in at the spa and sauna. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.
Water sports are incredibly convenient with water park provided by Intercontinental Alpensia Pyeongchang Resort. Have some easy fun without traveling far, while playing golf course on site at Intercontinental Alpensia Pyeongchang Resort.

Show less

Amenities and facilities

Excellent
Facilities

8.5

Most talked about facilities

Housekeeping

29 mentions

Breakfast

17 mentions

Internet

15 mentions

View

12 mentions

Languages spoken
  • English
  • Korean
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Garden
  • Golf course [on-site]
  • Sauna
  • Skiing
  • Ski lessons
  • Spa
  • Spa/sauna
  • Tours
  • Water park
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Bar
  • Breakfast [buffet]
  • Kitchen
  • Restaurants
  • Room service
  • Shared kitchen
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
Land sports
  • Golf course (within 3 km)
Access
  • Check-in/out [private]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
Sports equipment rental
  • Ski equipment rentals
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Toiletries
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Continental
Restaurants on site
Flavours
  • Cuisine: International, Korean

Location

225-3, Yongsan-ri, Daekwallyeong-Myeon, Daegwalnyeong-myeon, Pyeongchang-gun, South Korea, 25351
Excellent
Location

8.6

Airports
  • Yangyang International Airport (YNY)
    44.5 km
  • Wonju Airport (WJU)
    65.0 km
Public transportation
  • Hoenggye Bus terminal
    3.5 km
Hospital or clinic
  • Jinbu Public Health Center
    10.5 km
Convenience store
  • GS25
    720 m

What's nearby

Popular landmarks
  • Yongpyeong Water Park Peak Island
    2.0 km
  • Daegwanryeong Samyang Ranch
    10.9 km
  • Sangwonsa Temple
    15.1 km
  • Iseungbok Memorial Hall
    18.2 km
  • Bongpyeong Traditional Market
    26.0 km
  • Lee Hyo-seok Culture Village
    27.5 km
  • Lee Hyo Seok Literature Forest
    28.2 km
  • Herbnara Farm
    29.0 km
  • Heungjeong Valley
    31.3 km
  • Phoenix Park
    31.5 km
Nearby landmarks
  • Lift 3 Alpensia
    310 m
  • Alpensia Convention Center
    470 m
  • Alpensia Ski Resort
    500 m
  • Alpensia Ocean 700
    710 m
  • Alpensia Sliding Centre
    990 m
  • Alpensia Ski Jumping Centre
    1.2 km
  • Alpensia Cross-Country Skiing Centre
    1.5 km
  • Alpensia Biathlon Centre
    1.7 km
  • Rainbow Gondola
    1.8 km
  • New Yellow
    1.9 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-7 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 8 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Breakfast rates are inclusive of 2 persons only.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until11:00
Extras
  • Breakfast charge (unless included in room price)39000 KRW
The property
  • Non-smoking rooms/floorsno
  • Number of floors7
  • Number of restaurants1
  • Number of rooms 238

Reviews of Intercontinental Alpensia Pyeongchang Resort from real guests

Provided by verified guests of Agoda
8.6
Cleanliness9.1
Facilities8.5
Location8.6
Room comfort and quality9.1
Service9.0
Value for money8.7
High score for Pyeongchang-gun
Rating
9+ Exceptional (537)
8-9 Excellent (203)
7-8 Very Good (170)
6-7 Good (59)
<6 Below Expectation (61)
Time of the year
Mar - May (117)
Jun - Aug (191)
Sep - Nov (189)
Dec - Feb (533)

Show reviews that mention 

Showing 1,030 verified guest comments
12345
10.0
Exceptional
Anthony from Hong Kong SAR, China
Family with young children
2 Single Beds Classic
Stayed 3 nights in December 2022

Good”

The location is great although not as good as Holidxx Inn where the ski house is located. Ski house in within 2 mins of walking distances anyway Rooms are spacious and tidy. The food in buffet dinner is above average . But with the free-flow beverage( red, white, sparkling, beer) the buffet is regarded as great if not excellent The ski700 nearby is a great skiing course for beginners. U won’t regret to come to IC .

Reviewed December 28, 2022

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10.0
Exceptional
John from South Korea
Couple
1 King Bed Classic Mountain View Balcony
Stayed 2 nights in December 2022

Going to hit the slopes”

This is a perfect resort to wind down in after a hard day on the slopes. Reminiscent of a Swiss/French style chalet with all the modern finishing like high end buffet dining and up market cocktails and desserts. The best feeling by far is after a long day on slopes relaxing in the sauna/steam room facilities!!

Reviewed December 21, 2022

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10.0
Exceptional
Jez from Hong Kong SAR, China
Family with young children
2 Single Beds Classic
Stayed 3 nights in January 2023

Services is excellent ”

All the staffs in this hotel are very polite, we would like to stay here again in our next trip in Pyeongchang.

Reviewed January 29, 2023

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10.0
Exceptional
Cheng from Singapore
Couple
1 King Bed Classic Mountain View Balcony
Stayed 2 nights in February 2020

Great location ”

Came in February, sort of these season for skiing. It’s nice that the area is not flooded with people and we get to enjoy the ski slopes and restaurants that are not crowded. Room, bed and all is perfect with comfy bed and views of the mountains! Only downside was that we are not sure of the exact location to the hotel, did try to get in touch with the hotel a few times but did not receive a reply, as we took the KTX from Seoul and arrive after 7pm, the train does not stop at the station with shuttle bus and we ended up having to take taxi from pyeongchang station which is not very cheap as it is quite a distance.

Reviewed February 18, 2020

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10.0
Exceptional
Seo from South Korea
Solo traveler
Classic Room with Random Bed
Stayed 3 nights in January 2022

Excellent staycation”

It was overall a very pleasant stay - the staff was incredibly helpful in providing all necessary hospitalities and the facilities were very clean and well-equipped.

Reviewed January 31, 2022

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9.6
Exceptional
diana from Malaysia
Family with teens
2 Single Beds Classic
Stayed 2 nights in December 2022

Excellent staff service”

Excellent staff service from our enquiries stage to actual check in to intercontinental hotel, particularly so from staff Mr Marco Lee. Highly recommended if staff service is of priority to you.

Reviewed December 28, 2022

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10.0
Exceptional
LAWRENCE from Australia
Couple
1 King Bed Classic
Stayed 14 nights in January 2023

Exceptional”

All aspects of hotel exceeded my expectations.

Reviewed January 28, 2023

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10.0
Exceptional
EUN from South Korea
Group
Classic Room with Random Bed
Stayed 1 night in December 2021

The most favorable hotel”

Especially, in the winter, the hotel is the best place to stay.

Reviewed November 02, 2022

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10.0
Exceptional
Nik from Malaysia
Couple
2 Single Beds Classic
Stayed 4 nights in February 2020

Exceptional service and wonderful room”

We had a wonderful and memorable time in a cozy hotel with nice big room. The hospitality was exceptional at the restaurants and the food was great too! Definitely we will return one day. Very near the bus station and eateries, and the ski centre.

Reviewed June 23, 2020

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9.2
Exceptional
Leung from Hong Kong SAR, China
Family with young children
2 Single Classic Mountain View Balcony
Stayed 3 nights in January 2023

Nice place for family”

Next to Alpensia Skiing resort, just within 5 min walk. I stayed in room with balcony, very nice view. The staff are helpful and good in English. The dinner buffet and breakfast at Flavours are delicious with many choices. Will come again.

Reviewed January 25, 2023

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10.0
Exceptional
Jiri from South Korea
Couple
1 King Bed or 2 Single Beds Classic
Stayed 2 nights in December 2021

Best choice in Alpensia”

Compare to other hotels in this area Intercontinetal is the best choice. In general western standard. Everything is around so it makes life comfy.

Reviewed January 05, 2022

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9.6
Exceptional
Hunter from Singapore
Family with teens
1 King Bed Classic Mountain View Balcony
Stayed 2 nights in December 2022

Fantastic resort hotel on the foot of the slopes..”

Great hotel, location for skiiing perfect. Lovely and cosy rooms. Highly recommended!

Reviewed December 12, 2022

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9.6
Exceptional
Seokwung from South Korea
Couple
1 King Bed Classic
Stayed 1 night in April 2021

Accommodating!”

We really enjoyed this hotel and were sad that we only chose to stay for one night. The room was very spacious and there were plenty of places to explore and walk around outside. It's like a little retreat. Good place to relax and unwind. The breakfast buffet was amazing, so please don't hold back from booking a room with breakfast included! The highlight of this hotel for us was that we actually booked the wrong night without realizing it until the day of the booking, and the hotel graciously allowed us to change the reservation! Great customer service.

Reviewed April 04, 2021

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10.0
Exceptional
Wooyoung from South Korea
Family with teens
2 Single Beds Classic Mountain View
Stayed 1 night in August 2022

Nice for activities”

For skiing is good

Reviewed December 15, 2022

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10.0
Exceptional
Wooyoung from South Korea
Family with teens
2 Single Beds Classic
Stayed 1 night in July 2022

Goo!”

Good for relaxing!!

Reviewed December 20, 2022

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8.8
Excellent
Karen from Singapore
Couple
1 King Bed Classic
Stayed 2 nights in January 2023

Well Maintained ”

Kinda out of the way.. unless u managed to catch the one n only bus from Incheon Airport at 9:40am.. As for me I landed at 11am.. so I goto take an airpot bus to Seoul Station - train to Jinbu n lastly cab to Alpensia Intercontinental.. abt 5hrs journey.. If Alpensia Intercontinental would provide direct transfer from Incheon Airport to Hotel woyld be a 100% 5 star review from me.. p/s: staff made a mistake - was told i had breakfast included.. next day went having breakfast at Flavour Restaurant- was presented a bill ok $78k won.. inhad a shock.. check with reception they just said.. oh maybe is communication error.. n yes.. I goto pay for their communication error.. very annoyed

Reviewed January 22, 2023

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9.2
Exceptional
Teresa from Singapore
Solo traveler
1 King Bed Classic Mountain View Balcony
Stayed 2 nights in March 2022

Great service ”

Staff were super helpful - Helped me find skiing / boarding options in and around Alpensia, and with communicating w cab driver. Patiently explained things to me in English. Hotel lobby is really spacious. Room was huge although the design is not the most modern. Toilet is clean and spacious. Overall a comfortable stay, glad I decided to go with Intercon because service was great.

Reviewed March 19, 2022

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10.0
Exceptional
Ponatip from Thailand
Couple
1 King Bed Classic
Stayed 1 night in January 2020

Wonderful stay”

It was a great choice here!. Hotel facilities were superb. Staffs were super friendly and ready to help you with everything!!

Reviewed January 24, 2020

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9.6
Exceptional
Ed from South Korea
Family with young children
1 King Bed Classic
Stayed 2 nights in December 2021

Incredible Service!”

Our room was clean and staff was very accommodating. I was hoping there was a Starbucks or early morning coffee service nearby…

Reviewed December 23, 2021

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8.8
Excellent
inarvdd77 from Philippines
Group
2 Single Beds Classic
Stayed 2 nights in December 2022

Beautiful hotel.”

Hotel is beautiful especially the lobby but in the middle of winter in a ski resort you are kind of hoping to hang out in the lobby infront of a fireplace but that is not the case. They have a fake fireplace which the staff said they never turn on. It gets chilly and not cozy. Another problem is the language barrier. I booked months ahead and kept emailing them about requests for my room but they take too long to reply and when they do its is not even connected to the question you are asking. It seems they are under staffed too.

Reviewed January 02, 2023

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