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Hyatt On The Bund
Hyatt On The Bund
Hyatt On The Bund
Hyatt On The Bund
Hyatt On The Bund
Hyatt On The Bund
Hyatt On The Bund

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8.6

Excellent

5,613 reviews

5,613 reviews

View28
Housekeeping7
Breakfast4
See map

8.5

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Parking
FREE
Popular landmarks
The Bund (Wai Tan) 580 m
Oriental Pearl Tower 840 m
Nanjing Lu (Nanjing Road) 1.6 km
Shanghai Tower 1.7 km
Shanghai World Financial Center 1.8 km
Yu Garden (Yuyuan) 1.9 km
Shanghai Museum (Shanghai Bowuguan) 2.5 km
Former French Concession 3.2 km
Shanghai Disneyland 19.8 km
Zhujiajiao Ancient Town 44.3 km
Nearby landmarks
Waibaidu Bridge 300 m
North Bund Area 300 m
Shanghai Monument to the People's Heroes 370 m
Shanghai People's Heroes Monument 370 m
Shanghai Port International Cruise Terminal 370 m
Shishang Street 420 m
Garden Bridge 420 m
Mercantile Bank of India, London and China 440 m
China Sex Culture Museum 450 m
Magic Jungle 450 m
2021

Hyatt On The Bund

199 Huangpu Road, The Bund and North Bund, Shanghai, China, 200080 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in The Bund and North Bund, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous The Bund (Wai Tan). Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

Located in heart of Shanghai

Front desk [24-hour]

Airport transfer

Excellent view

740 meters to public transportation

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Important announcement -- "In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information."

Facilities

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Swimming pool [indoor]

Hot tub

Luggage storage

Cash withdrawal

Your dates are popular among travelersUsers are booking a place in Shanghai every 1 minutes on Agoda.com
Value for money8.0
Distance to city center0.5 km
Location rating8.5
Nearest airportShanghai Hongqiao International Airport (SHA)
Distance to airport16.2 km

Rooms available at Hyatt On The Bund

Excellent
Room comfort & quality

8.6

Diplomat Suite
...
  • Room size: 120 m²/1292 ft²
  • River view
  • 1 king bed
Enter dates to see prices
River View Twin
...
  • Room size: 42 m²/452 ft²
  • River view
  • 2 single beds
Enter dates to see prices
River View King
...
  • Room size: 42 m²/452 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Club River View Twin Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Twin Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Club River View King Room
...
  • Room size: 42 m²/452 ft²
  • River view
  • 1 king bed
Enter dates to see prices
King Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Bund King Suite
...
  • Room size: 80 m²/861 ft²
  • River view
  • 1 king bed
Enter dates to see prices
Suite King Bed
...
  • Room size: 80 m²/861 ft²
  • City view
  • 2 single beds or 1 king bed
Enter dates to see prices
Executive Suite
...
  • Room size: 80 m²/861 ft²
  • River view
  • 1 sofa bed & 1 king bed
Enter dates to see prices

Frequently asked questions

Does Hyatt On The Bund have a hot tub?

A hot tub is one of the facilities available at Hyatt on the Bund.

What time is check-in and check-out at Hyatt On The Bund?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Hyatt On The Bund?

For those who wish to drive their own cars, Hyatt On The Bund has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Shanghai with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Hyatt On The Bund?

Wake up to a great buffet breakfast at Hyatt On The Bund. Western breakfast is available for guests. There's an additional charge of 208 CNY for adults and 138 CNY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Hyatt On The Bund?

Hyatt On The Bund features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese and western. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

Can special events be hosted at Hyatt On The Bund?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Hyatt On The Bund. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

Can business events be hosted at Hyatt On The Bund?

On-site venues and convenient event services make Hyatt On The Bund an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 1000 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Hyatt On The Bund?

Hyatt On The Bund does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Hyatt On The Bund?

The closest train, metro, or bus station to Hyatt On The Bund is International Cruise Terminal Metro Station, 710 m away.

What restaurants are nearby Hyatt On The Bund?

Restaurants including Vue Restaurant, Xindalu and Aroma Hyatt Shanghai are popular in Hyatt On The Bund’s neighborhood which is known as The Bund and North Bund.

What popular shopping places are close to Hyatt On The Bund?

Shopping options in Hyatt On The Bund’s The Bund and North Bund neighborhood include Yuyuan Old Street, Shishang Street and Yick Fung Commercial Mall.

What are popular attractions near Hyatt On The Bund?

Hyatt On The Bund’s location in the The Bund and North Bund neighborhood makes it close to famous attractions including Yu Garden (Yuyuan), Old Town (Nanshi) and Bund International Architecture Exhibition.

What popular natural sightseeing spots are close to Hyatt On The Bund?

Hyatt On The Bund’s nearby natural sights include Bund Valentine Wall, Ginkgo Tree and Huge Rockery located in the same The Bund and North Bund area.

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See map

Explore the neighborhood

What people love about Hyatt On The Bund

  • 8.4

    Excellent
    Location

    "Nice view of the bund and oriental pearl tower."

    joey

    |

    February 1, 2020

  • 8.8

    Excellent
    Spaciousness

    "Love the spacious room!"

    Marcella

    |

    January 6, 2020

  • 10

    Exceptional
    Staff 

    "Most helpful was Lin Cong at the reception."

    Ashish

    |

    October 13, 2019

Overall rating:

8.6

Excellent
5,613 reviews
Cleanliness
8.7
Facilities
8.3
Location
8.5
Read all reviews >
What travelers say they love:
Very quiet
Desmond from Singapore
Couple
More about Hyatt On The Bund

More about Hyatt On The Bund

Hyatt On The Bund

You'll love the exceptional convenience during your stay at Hyatt On The Bund, located right in the heart of the city center, with an easy access to everything in Shanghai. Variety is the spice of life. Hyatt On The Bund offers an abundance of choices in activities, with its location just 570 m from the The Bund (Wai Tan).
The superior services and facilities offered at Hyatt On The Bund will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Shanghai can be assisted with taxi and car hire services available. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hyatt On The Bund. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at Hyatt On The Bund. To enhance your stay, some rooms at the hotel come with blackout curtains and air conditioning. The specially-designed rooms at Hyatt On The Bund offer a layout option like a separate living room. The hotel's in-room entertainment is second to none, with television, in-room video streaming and cable TV provided to guests in select rooms.
You may be assured to know that a refrigerator, bottled water, a coffee or tea maker and mini bar are available in some select rooms. You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms. The executive lounge is an extra bonus for guests, providing an exceptionally comfortable and well-appointed atmosphere for lounging.


Dining and things to do

Wake up with no worries at Hyatt On The Bund, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar and nightclub for some in-house nighttime fun.
Never let a day go wasted when you're at Hyatt On The Bund with all the activities and facilities provided. Warm up at the end of the day with a visit to the massage, hot tub, salon, steam room, spa and sauna. The many offerings at Hyatt On The Bund ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

While in Shanghai, take some time to venture outside of Hyatt On The Bund. You're sure to want to visit Oriental Pearl Tower located 840 m away, among the most sought-after photographs for anyone visiting Shanghai. Learn about the city's art history with a day at Shanghai Museum (Shanghai Bowuguan) located 2.4 km away, where you can see collections by famous artists.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

View

50 mentions

Breakfast

23 mentions

Food & Dining

21 mentions

Housekeeping

19 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]
  • French
  • German
  • Japanese
  • Korean
  • Malay
  • Russian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Hot tub
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [indoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Kitchen
  • Restaurants
  • Room service [24-hour]

Swimming & soaking

  • Hot spring bath

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Babysitting service
  • Family room
  • Playground
  • Swimming pool [kids]

Access

  • Allergy-free rooms
  • CCTV in common areas
  • Check-in/out [express]
  • Check-in/out [private]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Taxi service
  • Valet parking

Available in all rooms

  • Air conditioning
  • Bathrobes
  • Bathtub
  • Carpeting
  • Cleaning products
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Desk
  • DVD/CD player
  • Free bottled water
  • Hair dryer
  • Heating
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • iPod docking station
  • Ironing facilities
  • LAN Internet in room [charges apply]
  • Mini bar
  • Mirror
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Separate shower/bathtub
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Wake-up service
Food and dining
Restaurants on site

香荟

  • Cuisine: International
  • Menu: A-la-carte
Location
199 Huangpu Road, The Bund and North Bund, Shanghai, China, 200080
Excellent
Location

8.5

Airports

  • Shanghai Hongqiao International Airport (SHA)
    16.2 km 35 min drive
  • Shanghai Pudong International Airport (PVG)
    32.0 km 51 min drive

Public transportation

  • International Cruise Terminal Metro Station
    720 m 11 min walk
  • Lujiazui Metro Station
    1.1 km

Hospital or clinic

  • Shanghai Haiyuan Hospital
    770 m 12 min walk

Shopping

  • South Bund Soft Spinning Material Market
    3.8 km

Convenience store

  • Family Mart
    40 m 1 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • The Bund (Wai Tan)
    580 m
  • Oriental Pearl Tower
    840 m
  • Nanjing Lu (Nanjing Road)
    1.6 km
  • Shanghai Tower
    1.7 km
  • Shanghai World Financial Center
    1.8 km
  • Yu Garden (Yuyuan)
    1.9 km
  • Shanghai Museum (Shanghai Bowuguan)
    2.5 km
  • Former French Concession
    3.2 km
  • Shanghai Disneyland
    19.8 km
  • Zhujiajiao Ancient Town
    44.3 km

Nearby landmarks

  • Waibaidu Bridge
    300 m
  • North Bund Area
    300 m
  • Shanghai Monument to the People's Heroes
    370 m
  • Shanghai People's Heroes Monument
    370 m
  • Shanghai Port International Cruise Terminal
    370 m
  • Shishang Street
    420 m
  • Garden Bridge
    420 m
  • Mercantile Bank of India, London and China
    440 m
  • China Sex Culture Museum
    450 m
  • Magic Jungle
    450 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 3-12 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 13 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • This is a strictly non-smoking property. Guests are responsible for all costs, damages, and liabilities caused by smoking.
  • Hotel parking lots is not open to public from 2 to 7 November 2021. Meanwhile, our fitness center is also closed from 2 to 9 November 2021.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00
  • Reception open until23:30

Getting around

  • Airport transfer fee135 CNY
  • Distance from city center0.5 km
  • Travel time to airport (minutes)35

Extras

  • Breakfast charge (unless included in room price)208 CNY
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges1
  • Number of floors33
  • Number of restaurants3
  • Number of rooms 620
  • Room voltage220
  • Year property opened2007
  • Most recent renovation2007

Parking

  • Daily parking fee0 USD
Property announcements

In compliance with the new "Shanghai Household Waste Management Regulations", from July 1, 2019 onward the property will not provide disposable amenities including toothbrush, comb, loofah, shaver, nail file, and shoe mitt.

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information.

Reviews of Hyatt On The Bund from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.7
Facilities8.3
Location8.5
Room comfort and quality8.6
Service8.4
Value for money8.0
High score for Shanghai
Rating
9+ Exceptional (266)
8-9 Excellent (175)
7-8 Very Good (155)
6-7 Good (48)
<6 Below Expectation (74)
Time of the year
Mar - May (146)
Jun - Aug (213)
Sep - Nov (188)
Dec - Feb (171)
All guests (1,066)
All room types
All languages

Show reviews that mention 

Showing 718 verified guest comments
12345
10.0
Exceptional
Chee from Malaysia
Business traveler
King Room
Stayed 1 night in May 2020

Value for Money”

Read a few reviews that the rooms are dated, but i would say well maintained. The full glass windows overlooking HuangPu river is unbeatable. One lowlight is that the breakfast area is crowded and less variety. They have people to attend to you for every dishes you want instead of you picking it up yourself, so it will be a long queue for popular dishes.

Reviewed May 07, 2020

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10.0
Exceptional
Jake from United States
Business traveler
King Room
Stayed 1 night in March 2019

Exceptional”

Excellent stay however the rooms are too warm. I wish the hotel would allow access to the cool air conditioner. We had some very warm days end of March, however the hotels air con isn't turned on until it gets closer to summer.

Reviewed March 24, 2019

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9.6
Exceptional
MEIDIALINA from Indonesia
Family with young children
River View King
Stayed 6 nights in June 2019

Very nice and comfortable stay”

We are happy choosing this hotel for our family holiday. They view is good, walking distance to the Bund, Nanjing East Road Pedestrian Street, nearby we can find mini market. The view from our room is good. Even we have a birthday Tiramisu cake that's very nice. Great staying experience.

Reviewed June 30, 2019

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9.6
Exceptional
Min-jung from South Korea
Group
River View King
Stayed 1 night in April 2019

It was the best choice! 추천해요”

It was perfect choice to stay here. We chose the room with a river view. The view was amazing day and night! And the hotel gave you a free entry to the roof top bar. The staff was so much kind all the time. Highly recommand! 직원분들 다 친절하셨고, 리버뷰룸 진짜 좋았어요!!! 다음에 상해에 간다면 여기에 다시 묵을 것 같아요:) 완전 추천합니당

Reviewed April 21, 2019

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10.0
Exceptional
Ashish from India
Business traveler
Twin Room
Stayed 3 nights in October 2019

Top stay near the Bund ”

Great experience. Awesome stay .Room Service and Breakfast buffet was good. Most helpful was Lin Cong at the reception. The Stockist

Reviewed October 13, 2019

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10.0
Exceptional
Jamie from Singapore
Couple
King Room
Stayed 1 night in September 2019

Value for money”

Definitely worth every bucks of your money

Reviewed October 09, 2019

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9.2
Exceptional
Desmond from Singapore
Couple
River View King
Stayed 2 nights in April 2019

Excellent hotel...”

Good view from room facing pearl tower, minutes walk to the Bund... Very quiet

Reviewed April 30, 2019

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8.8
Excellent
Marcella from Indonesia
Couple
King Room
Stayed 1 night in January 2020

Excellent”

Location was not the best, but it really is a nice hotel! Love the spacious room!

Reviewed January 06, 2020

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8.4
Excellent
Marcel from New Zealand
Family with young children
King Room
Stayed 2 nights in January 2022

Good value among Bund options”

This hotel is getting a little on the old side, but it is still really well run, the views remain great, the room size was very good, and overall is excellent value for money.

Reviewed January 17, 2022

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8.4
Excellent
joey from Singapore
Couple
River View King
Stayed 1 night in December 2019

Great view ”

Nice view of the bund and oriental pearl tower. It's a good location if you want to be near the bund.

Reviewed February 01, 2020

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8.0
Excellent
NA
Family with teens
King Room
Stayed 1 night in October 2019

Great view”

We could enjoy great view. but the restaurant was not the best.

Reviewed November 14, 2019

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6.8
Good
parameen from Thailand
Couple
River View King
Stayed 1 night in December 2019

Good”

When I first arrived and checked in, The hotel staff gave me a key card which couldn’t use with the elevator, it was just an electric power key card. We had to wait to change the key card for so long, and they didn’t even care us like it was nth wrong. I requested a pearl tower side view, but a staff said they don’t have one. The hotel itself is good but very poor service.

Reviewed February 03, 2020

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6.8
Good
Pek from Singapore
Solo traveler
King Room
Stayed 5 nights in October 2019

Good”

Generally it is not too bad. However it was abit old. Hotel Wi fi is not good at all. There is also a construction going on around the area. It is on going for 24 hours. You can still hear the noise at 2am! Was also disappointed they did not send me a cake on my birthday when I was there.

Reviewed October 28, 2019

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5.6
Kyu-po
Couple
River View King
Stayed 2 nights in June 2019

Did not like certain staffs' unprofessional attitude”

1. Once I was checking in, I asked if there is any better room. Without any second of thinking or searching she said that whatever I got has the nicest view. I found myself in a room located at way too the side that half of view is blocked by its own west wing building. I called the front and talked to the same reception lady and changed my room. A staff came and gave me a key without asking any help to move. It really did not matter till then. I moved and found new rooms was Twin beds. Thanks I and my wife can sleep in different beds. 2. Around midnight, DId not really want to have room service, rather we wished to take some local foods. Went to reception and asked to the same lady mentioned above if there is any local restaurants opened at that late time. She said no and did not help us much. Just went to out side through the back door and found out three restaurants run till 2 am right across from the back door. Really appreciated to your great work, lady. besides, all was amazing

Reviewed June 25, 2019

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5.6
Xiu from Singapore
Solo traveler
King Room
Stayed 1 night in October 2019

Unfortunate experience at Hyatt on the Bund”

Booked a one night stay here in Oct 2019 as another hotel I frequented was fully booked. Room was of good size although you could tell the rooms needed some sprucing up - also it was freezing at night. Worse off there was a drunk guest pounding at my door at 330am in the morning and attempting to get in with his key card, to which I alerted the front desk immediately. No one came for the next 30 min (while the guest outside was still making loud noises) and I had to give another call to chase for someone to come up to investigate. Only then did the hotel eventually send people up to take care of the situation. There was an envelope at my door the next morning explaining the situation and hotel management also gave me a call to apologize. While I understand the drunk guest incident as certainly not the hotel’s fault, to wait an hour for everything to be resolved was simply not the service standard I was expecting from a Hyatt hotel.

Reviewed December 08, 2019

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5.6
ye from South Korea
Family with young children
River View Twin
Stayed 1 night in August 2020

is it really a 5 star hotel at the center of Shanghai?”

I really didn't expect this kind of quality for this level of hotel. 1st room I got, moldy smell 2nd room, moldy smell again... I had to put the mask on the face to sleep! the view is fantastic, but only on one window. the other one gives distorted view as if it is a picture of impressionism. Pool... wow... I never saw this kind of opaque water. you cannot see the swimmer at 2 meter away from you. good breakfast. good staff. but I will not come back, for sure.

Reviewed September 03, 2020

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5.2
King from Hong Kong SAR, China
Couple
Club River View King Room
Stayed 2 nights in November 2019

Air-conditioning system and room temperature, and construction works outside hotel”

The staff and the location are fine and that's why we visited again this time. However, the air-conditioning system inside the room was just awful and unacceptable. The room was just hot and stuffy. We could not sleep at all in the night !!! In addition, currently, there was 24-hour construction works outside the hotel. So, you would not find it lonely at night! In addition, around 7 or something, some heavy construction work, liking piling, would wake you up. Therefore, we requested the staff to change another room for us. However, we were told by the staff that the air-conditioning system was a centralised one and they could not adjust it at all. We are further told that "heat" has been turned on for each and every room and it could not be turned off!! Finally, small windows had been unlocked for us, which rendered little help to the situation. Contrarily and ironically, the corridors, restaurants and all other parts of the hotel are just cool and comfortable !!

Reviewed December 02, 2019

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6.0
Jianlele
Couple
King Room
Stayed 1 night in April 2019

Above average”

The hotel was a bit old, but the location is good, quite convenient. Staff at the front desk needs more customer service training

Reviewed August 06, 2019

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4.8
Antony from Indonesia
Couple
King Room
Stayed 2 nights in May 2019

Low Value for Money”

Entering the room, it feels old. Some of the doors and furniture look tired. 1st night bathroom drain was clogged and flooding around the bathroom. Thx to old engineer, he help clear this up. Lobby is so so and no impression of Hyatt, location is quite far to the bund, arround 600m walking of 10 to 15 min. not match with the price that we have paid

Reviewed May 11, 2019

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5.2
Rachel from China
Family with teens
Twin Room
Stayed 1 night in March 2021

Disappointed”

Didn't expect to arrive tight next to a building site. On arrival at the reception desk we were told we have earphones ready for our convenience....

Reviewed March 31, 2021

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