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HOTEL THE CELESTINE GINZA
HOTEL THE CELESTINE GINZA
HOTEL THE CELESTINE GINZA
HOTEL THE CELESTINE GINZA
HOTEL THE CELESTINE GINZA
HOTEL THE CELESTINE GINZA
HOTEL THE CELESTINE GINZA

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9.2

Exceptional

1,384 reviews

1,384 reviews

Housekeeping43
Breakfast14
View11
See map

9.4

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Hachiman-Jinja (Hachiman Temple)

30 m

Remains of Komparu Residence

60 m

Takumi

60 m

Creation Gallery G8

70 m

S. Watanabe Color Print Co.

80 m

Popular landmarks
Ginza

750 m

Tokyo Tower

1.8 km

Shinjuku Gyoen National Garden

4.9 km

Ueno Park

5.3 km

Shibuya Crossing

5.5 km

Closest landmarks
300 Bar

50 m

Hakuhinkan Toy Park

170 m

GinzaTanaka

180 m

Monument of Komparudori Brick Ruins

180 m

Jujin Clinics

180 m

HOTEL THE CELESTINE GINZA

8-4-22, Ginza, Chuo, Ginza, Tokyo, Japan, 104-0061 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Ginza, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. Rated with 5 stars, this high-quality property provides guests with access to restaurant and spa on-site.

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Highlights

Sparkling clean

Located in heart of Tokyo

Check-in [24-hour]

Excellent breakfast

Excellent view

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit

Facilities

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Luggage storage

Contactless check-in/out

Spa

Bar

Restaurants

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money8.7
Location rating9.4
Nearest airportHaneda Airport (HND)
Distance to airport13.4 km

Rooms available at HOTEL THE CELESTINE GINZA

Deluxe Twin Non Smoking
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive Twin Non-Smoking
...
  • Room size: 47 m²/506 ft²
  • City view
  • 2 semi double beds
Enter dates to see prices
Superior Corner Twin Non-Smoking
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Corner Twin Room - Smoking
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin Smoking
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Queen - Smoking
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Queen - Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Deluxe Room - Twin
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 2 super king beds
Enter dates to see prices
Superior Corner Twin Room
...
  • Room size: 31 m²/334 ft²
  • Smoking allowed
  • 2 super king beds
Enter dates to see prices
Superior Corner Twin Room
...
  • Room size: 31 m²/334 ft²
  • Non-smoking
  • 2 super king beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at HOTEL THE CELESTINE GINZA?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to HOTEL THE CELESTINE GINZA?

For those who wish to drive their own cars, HOTEL THE CELESTINE GINZA has a car park available for guests. Parking is available for a fee of 2500 JPY per day. If you're looking for an easy way to get around Tokyo with private transportation, the hotel can arrange taxi service.

Is breakfast offered at HOTEL THE CELESTINE GINZA?

Wake up to a great à la carte breakfast at HOTEL THE CELESTINE GINZA. Western breakfast is available for guests. Adults can enjoy breakfast offered with an additional charge of 3300 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at HOTEL THE CELESTINE GINZA?

HOTEL THE CELESTINE GINZA features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. Western cuisine is available for guests. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients.

What is the smoking policy at HOTEL THE CELESTINE GINZA?

HOTEL THE CELESTINE GINZA does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to HOTEL THE CELESTINE GINZA?

The closest train, metro, or bus station to HOTEL THE CELESTINE GINZA is Shimbashi Train Station, 320 m away.

What restaurants are nearby HOTEL THE CELESTINE GINZA?

Restaurants including Scuro, Ginzamarukizu and Isle of Skye are popular in HOTEL THE CELESTINE GINZA’s neighborhood which is known as Ginza.

What popular shopping places are close to HOTEL THE CELESTINE GINZA?

Shopping options in HOTEL THE CELESTINE GINZA’s Ginza neighborhood include Creation Gallery G8, S. Watanabe Color Print Co. and Hakuhinkan Toy Park.

What are popular attractions near HOTEL THE CELESTINE GINZA?

HOTEL THE CELESTINE GINZA’s location in the Ginza neighborhood makes it close to famous attractions including Ginza, Hama Rikyu Gardens and Tsukiji Jogai Market.

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Explore the neighborhood

What people love about HOTEL THE CELESTINE GINZA

  • 8.4

    Excellent

    "We visited here during the GoTo Travel Campaign and chose the hotel as we got the room at a considerable discount."

    Brad

    |

    November 23, 2020

  • 8

    Very good
    Location

    "This is very nice hotel, perfectly located in Ginza."

    Estelle

    |

    October 26, 2020

  • 8.4

    Excellent
    Location

    "Location is nice, and the overall experience is nice"

    Zichao

    |

    October 22, 2020

Property ranking|Compared to 4,578 Tokyo properties
See all rankings
Location score
9.4/10
Service score
9.5/10
Cleanliness score
9.7/10
Overall score
9.2/10
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Better than
99
%
of Tokyo properties
Better than
97
%
of Tokyo properties
Overall rating:

9.2

Exceptional
1,036 reviews
Cleanliness
9.7
Facilities
8.8
Location
9.4
Read all reviews >
What travelers say they love:
Great location, Super clean, Extremely good restaurant.
Itti from Thailand
Couple
More about HOTEL THE CELESTINE GINZA

More about HOTEL THE CELESTINE GINZA

HOTEL THE CELESTINE GINZA

HOTEL THE CELESTINE GINZA is the perfect choice for travelers who want to take in the sights and sounds of Tokyo. Experience an urban escape in Tokyo with a stay at HOTEL THE CELESTINE GINZA, with its exceptional location right in the city center.
HOTEL THE CELESTINE GINZA provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi services provided by the hotel make exploring Tokyo even more convenient. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as concierge service and luggage storage for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at HOTEL THE CELESTINE GINZA. Some rooms are equipped with linen service and air conditioning for your convenience. In-room entertainment such as television, is provided for guests in select rooms. The hotel also offers a refrigerator and mini bar in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
HOTEL THE CELESTINE GINZA lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the spa.


Around the property

Take some time to explore Tokyo during your stay at the hotel. One of the city's most iconic and famous buildings is Tokyo Tower, located 1.7 km away.


Reasons to stay here

This hotel scores higher than 99% of the city's accommodations for cleanliness.
This accommodation is highly recommended for its location, scoring higher than 98% of other options in the city.
This accommodation is highly rated for its staff and service, beating 99% of competition within the city.

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Amenities and facilities
Excellent
Facilities

8.8

Most talked about facilities

Housekeeping

29 mentions

Breakfast

18 mentions

View

5 mentions

Taxi

2 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Spa

Cleanliness and safety

  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Kitchen
  • Restaurants

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Grooming service
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Smoke-free property
  • Smoking area

Access

  • CCTV in common areas
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Parking [paid]
  • Taxi service
Food and dining
Breakfast options
  • American
Location
8-4-22, Ginza, Chuo, Ginza, Tokyo, Japan, 104-0061
Exceptional
Location

9.4

Airports

  • Haneda Airport (HND)
    13.4 km 21 min drive
  • Narita International Airport (NRT)
    58.3 km 53 min drive

Public transportation

  • Shimbashi Train Station
    330 m 5 min walk
  • Uchisaiwaicho Subway Station
    360 m 5 min walk

Hospital or clinic

  • Jujin Clinics
    180 m

Shopping

  • Ameyoko Shopping Street
    4.8 km

Convenience store

  • 7 Eleven
    70 m 3 min drive

Cash withdrawal

  • ATM
    210 m 3 min walk
What's nearby

Popular landmarks

  • Ginza
    750 m
  • Tokyo Tower
    1.8 km
  • Shinjuku Gyoen National Garden
    4.9 km
  • Ueno Park
    5.3 km
  • Shibuya Crossing
    5.5 km
  • Meiji Jingu
    5.5 km
  • Asakusa
    5.9 km
  • Sensoji Temple
    6.1 km
  • Tokyo Skytree
    6.5 km
  • Tokyo Metropolitan Government Building observation room
    6.6 km

Nearby landmarks

  • Hachiman-Jinja (Hachiman Temple)
    30 m
  • 300 Bar
    50 m
  • Remains of Komparu Residence
    60 m
  • Takumi
    60 m
  • Creation Gallery G8
    70 m
  • S. Watanabe Color Print Co.
    80 m
  • Icebar Tokyo
    90 m
  • Enji Ginza
    140 m
  • Yamaha Hall
    140 m
  • Tokyo Gallery
    140 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children 6 years old and below can stay for free if using existing bed. The property will not offer the extra toiletries(towel, toothbrush, nightwear etc.) for the extra children.
  • Maximum 1 child 6 years old and below per bed stays for free if using existing bed. Breakfast is not included.
  • Children 7 years and over are considered as adults.
  • According to the local tax regulations, guests need to pay accommodation tax directly at the property upon check-out from October 1, 2021. The tax is charged per person, per night, and based on the room rate: The accommodation tax is JPY 100 per person, per night for room rates between JPY 10,000 and JPY 15,000.
    The accommodation tax is JPY 200 is per person, per night for room rates JPY 15,000 and above.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Extras

  • Breakfast charge (unless included in room price)3300 JPY
  • Daily Internet/Wi-Fi fee0 JPY

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges0
  • Number of floors14
  • Number of restaurants1
  • Number of rooms 104
  • Room voltage100
  • Year property opened2017

Parking

  • Daily parking fee2500 JPY
Property announcements

Notice regarding construction works

The construction work of the neighboring building is scheduled to be carried out on the following date and time.
During the construction period, there are times when noise and vibration are generated.

We apologize for any inconvenience this may cause and appreciate your kind understanding.

■DATE: July 15, 2022 ~ January 31, 2023 ※except Sunday and Holidays
■Time:9:00 AM ~ 5:00 PM (Construction time may vary)

If you have any questions or concerns, please contact the hotel.

Reviews of HOTEL THE CELESTINE GINZA from real guests

Provided by verified guests of Agoda
9.2
/
10
Cleanliness9.7
Facilities8.8
Location9.4
Service9.5
Value for money8.7
High score for Tokyo
Rating
9+ Exceptional (233)
8-9 Excellent (54)
7-8 Very Good (34)
6-7 Good (3)
<6 Below Expectation (8)
Time of the year
Mar - May (93)
Jun - Aug (52)
Sep - Nov (92)
Dec - Feb (95)
All guests (1,036)
All room types
All languages

Show reviews that mention 

Showing 332 verified guest comments
12345
9.6
Exceptional
Jacqueline from Switzerland
Business traveler
Superior Queen - Non-Smoking
Stayed 2 nights in July 2018

I plan on staying at the Hotel Celestine Ginza the next time I visit Tokyo...”

I have visited Tokyo for work annually for the past three years. Have stayed at the Prince Park Tower, Tokyo Station Hotel, and Hotel Celestine Ginza. While I love the Tokyo Station Hotel for many reasons, without a doubt, the next time I am in Tokyo, again, I plan on staying at the Hotel Celestine Ginza. You cannot beat its contemporary/modern accommodation and location.

Reviewed July 08, 2018

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Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay in general was satisfactory, the comfort of our room and an excellent location. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

Responded August 10, 2018
HOTEL THE CELESTINE GINZA
9.6
Exceptional
Rohit from Singapore
Family with young children
Superior Queen - Non-Smoking
Stayed 3 nights in August 2019

Amazing staff, amazing location, amazing hotel”

We stayed at the Celestine Ginza for 3 nights. Its smack in the heart of ginza. We could walk to the shopping district, Tsukiji market and the parks. The hotel room was modern and very comfortable. The staff were exceptional. They helped us go buy tickets to Tokyo Disney, mailed postcards for us for free, took care of every little detail!

Reviewed August 07, 2019

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Dear Sir or Madam, Thank you for having token the time to review Hotel The Celestine Ginza and shearing other reviewers in detail. We hope that you enjoyed the location of the hotel which is set in an excellent location in central Tokyo, which is quite convenient to go to main sightseeing spots by walk and train. Our front desk is always ready to assist guests with transportation needs. Regarding our service, we are very proud to hear that our staff took care of you very well. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Thank you for the lovely review, we look forward to welcoming you back in future. Front Office Manager

Responded December 23, 2019
HOTEL THE CELESTINE GINZA
9.6
Exceptional
Wei from Singapore
Family with young children
Superior Queen - Non-Smoking
Stayed 5 nights in June 2019

As good as any five-star hotel”

This is a hidden gem amid the hustle and bustle of Tokyo. Well connected to the Shimbashi and Ginza stations, The Celestine is a boutique hotel that is comparable to global five-star chains. The attention to detail was impeccable as expected of the Japanese - my 3-year-old son received his own bedroom slippers along with a cute handkerchief! Extremely polite staff who took me through the room's amenities, including a Nespresso machine (capsules are topped up daily) that was a godsend to caffeine-starved travelers. While the room is small for bigger families, it was very comfortable. Highly recommended.

Reviewed June 14, 2019

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Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of services and an excellent location. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. On the other hand, we are sorry to hear that the size of your room did not meet your expectation. We have many room types so that if you have opportunity, we highly recommend you to stay Celestine Twin which is 34.2sqm. It would be our absolute pleasure to accommodate you for your next visit. Thank you for the lovely review, we look forward to welcoming you back in future. Front Office Manager

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HOTEL THE CELESTINE GINZA
10.0
Exceptional
Peter from United States
Couple
Superior Corner Twin Non-Smoking
Stayed 3 nights in February 2018

Luxury boutique hotel in heart of Ginza”

Stayed here as well as the Kyoto Gion Celestine. Both properties are fantastic but different from one another. This is a good thing because this property really feels like it belongs in a core part of Ginza and the other blends seamlessly into traditional Kyoto. The inside of the hotel is beautiful, the rooms are more spacious than I was expecting (bigger than typical Japanese size), and the views and location are excellent. You never forget you are in Ginza!

Reviewed March 06, 2018

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Dear Sir / Madam, Thank you for having chosen at Hotel The Celestine Ginza and taking the time to share your experience. We are very delighted to hear that your stay with us a great experience. We believe that your comment will help other overseas guests to look for accommodation in Tokyo. We also glad to hear that you had stayed at Ktoyo GION as well. As you know, our twin room has enough space for more comfortable stay especially foreigner. We are glad to hear that your stay in general was satisfactory, the comfort of our room. Thank you for the lovely review, we look forward to welcoming you back in future. Front Office Manager

Responded April 06, 2018
HOTEL THE CELESTINE GINZA
8.8
Excellent
Nick from Australia
Couple
Superior Queen - Non-Smoking
Stayed 4 nights in April 2018

Ginza - April ”

We stayed here in April. Hotel is located in Ginza which is a very vibrant part of Tokyo. Great location for drinking, eating and shopping. The Imperial palace as just around the corner. Break down: - Room: Comfortable but slightly on the small size. We had to navigate around the luggage. - Bed: Very comfortable. - Bathroom: Great and but small. - Restaurant: Did not try and Ginza had plenty to offer - Staff: Exceptional. Very friendly. - Location: Perfect. Was a 5 min walk from the Subway. Also next to Toyota if you wanted to rent a car - Facilities: Has no pool or GYM. Restaurant present. - Extras: no gift on arrival as it was with other hotels as we were on our honeymoon Overall: A good hotel wound stay here again. Very good location and rooms despite being small were comfortable.

Reviewed May 05, 2018

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Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of services and an excellent location. we are sorry to hear that the size of your room did not meet your expectations at this time. We have many room types so that if you have opportunity, we highly recommend you to stay another roomtype which is you used to stay. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

Responded October 23, 2018
HOTEL THE CELESTINE GINZA
10.0
Exceptional
Kelly from United States
Couple
Superior Corner Twin Non-Smoking
Stayed 5 nights in October 2019

Tremendous stay”

We stayed 5 nights in a superior twin room. Our room was bright, comfortable and well appointed. Tokyo hotel rooms are small, but this room was bigger than most and used its space well. It was easy to live comfortably out of our suitcases here. Bathroom was lovely and well equipped. The hotel was convenient to at least two Metro stations (Shimbashi and Gonzaga) and an easy walk to the Imperial Palace and Tsukiji Market (among other tourist highlights). Shopping, restaurants and nightlife all conveniently nearby while not in a loud area. Staff were extremely kind and helpful. We did not eat breakfast or other meal at the hotel. Would strongly recommend for anyone considering the Ginza district.

Reviewed October 21, 2019

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Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of services and an excellent location. We believe that your comment will help other overseas guests to look for accommodation in Tokyo. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

Responded December 31, 2019
HOTEL THE CELESTINE GINZA
9.2
Exceptional
Kiyo from United States
Couple
Superior Corner Twin Non-Smoking
Stayed 2 nights in May 2018

Wonderful Stay”

I was concerned after reading reviews of noise from trains nearby so I called the hotel to ask if they would place us in a quiet room. Though we had a corner room on the top floor (not facing the main street) we could still hear the trains going by however it was not too disturbing. The room was nicely furnished with a wonderful bathroom. Generous space for placing makeup and other bath accessories and wonderful shower. The Front Desk staff were excellent. The Concierge did not seem very knowledgable about dining options. We had dinner in the hotel's restaurant one evening which was OK, nothing spectacular. The wine by the glass on their menu was 1400 yen but we were charged 1600 yen. The pasta was supposed to be half size but it was served to us full size. The tuna tartare was excellent. All of the staff at the hotel were very kind and gracious. We would love to return to the hotel on our next visit to Ginza!

Reviewed May 24, 2018

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Dear Sir or Madam, Thank you for having token the time to review Hotel The Celestine Ginza and shearing other reviewers in detail. Regarding our service, we are sorry to hear that it did not meet your expectations. We realized that we need to improve knowledge of concierge. It is via guest feedback and customer experiences that we can endeavor to provide our guests with a more luxurious and superior stay. Again, thank you so much for having your time to offering valuable opinion and high score for our services. We wish to welcome you again in future. Front Office Manager

Responded October 23, 2018
HOTEL THE CELESTINE GINZA
10.0
Exceptional
Gigi from United States
Family with teens
Superior Queen - Non-Smoking
Stayed 3 nights in August 2019

Excellent stay. Will come back.”

Staff receives the highest marks as they all aim to serve all your needs. Concierge booked us several great dinners - kaiseki and yakitori at our request. They go above and beyond the call of duty. Location is excellent in between Shimbashi and Ginza stations. 5 minute walk to Ginza shopping, 1 minute walk to a convenience store, 3 min walk to closest metro station. Rooms are wonderfully appointed with great amenities and overlook the city with spectacular floor to ceiling windows. Lobby smells wonderfully fresh. Casita Bar on 14th floor had great views and also great service. We all LOVED this hotel. Wish we could have stayed longer than 3 days.

Reviewed August 20, 2019

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Dear Sir or Madam, Thank you for having chosen at Hotel The Celestine Ginza and taking the time to share your experience. We are very delighted to hear that your stay with us a great experience. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. We will continue our efforts to give guests more pleasant stay with every aspect. Thank you for the lovely review, we look forward to welcoming you back in future. Front Office Manager

Responded December 23, 2019
HOTEL THE CELESTINE GINZA
10.0
Exceptional
Harveen from Malaysia
Couple
Superior Queen - Non-Smoking
Stayed 3 nights in September 2019

One of the best hotels we've ever stayed in”

This hotel is so good, I want to make this my regular stay whenever I'm back in Tokyo. Ginza is a great neighborhood, the staff is amazing (they remember your name!) -- everyone makes you feel at home. Drinks, food, everything at this hotel is delicious. I'm looking forward to my next stay. Thank you all at Ginza Hotel for the amazing service and experience.

Reviewed October 20, 2019

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Dear Sir or Madam, Thank you for having chosen at Hotel The Celestine Ginza and taking the time to share your experience. We are very delighted to hear that your stay with us a great experience. We believe that your comment will help other overseas guests to look for accommodation in Tokyo. On the other hand, we apologize for your inconvenience that you did not fully enjoy your stay due to the noise disturbance. If you have any concerns or an unpleasant indicate, please feel free to contact the front reception. It is via guest feedback and customer experiences that we can endeavour to provide our guests with a more comfortable stay. Front Office Manager

Responded December 31, 2019
HOTEL THE CELESTINE GINZA
9.6
Exceptional
Mutiara from Indonesia
Family with young children
Superior Corner Twin Non-Smoking
Stayed 3 nights in June 2018

Excellent stay”

This is my second time staying at the hotel, though this time I brought my family with me (with 2 small children). The hotel staff are always welcoming and were very helpful in arranging all our rooms to be on the same floor. The hotel is located strategically in Ginza, and is close to Tokyo Station. The rooms always feel comfortable and relaxing, a well designed room. I especially enjoy the Japanese breakfast at the hotel.

Reviewed June 29, 2018

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Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We hope you do not mind writing back in English. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of services and an excellent location. We believe that your comment will help other overseas guests to look for accommodation in Tokyo. We hope to have the opportunity to welcome you back in future visit. Front Office Manager

Responded July 03, 2018
HOTEL THE CELESTINE GINZA
10.0
Exceptional
Yasemin from United Kingdom
Solo traveler
Superior Queen - Non-Smoking
Stayed 2 nights in April 2018

Stunning Hotel with Wonderful Service”

I stayed here for 2 nights and I absolutely loved it. The vibe is great, it is a perfect place that is in the centre of Tokyo's most fashionable areas (GINZA) and the hotel is so chic and calm that it is great to come back to after the wonderful hustle and bustle of TOKYO. The servers at the restaurant were extremely friendly and provided my sister and I with a great experience. The food is tasty and there is a nice drinks selection. The view is stunning. I am 100% rebooking for my next trip to Tokyo. I don't need to try anywhere else.

Reviewed August 08, 2018

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Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay was satisfactory. Especially our restaurant, we are glad to hear that their service did meet your expectation. We will share your comment with restaurant staff and we all will continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

Responded August 10, 2018
HOTEL THE CELESTINE GINZA
10.0
Exceptional
Hafiz from Saudi Arabia
Business traveler
Superior Queen - Smoking
Stayed 2 nights in November 2017

Very nice”

I totally love it, the staff are very helpful and friendly and they speak English very well too, the rooms are smartly designed to make use of the space and the bathroom is extremely clean .. the location is also a great advantage.. I would recommend it to everyone who is visiting Tokyo and intends to be in Ginza area (the metro station is a 5 minute of pleasant walk in the clean shopping district of Ginza)

Reviewed November 17, 2017

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Thank you for having chosen at HOTEL THE CELESTINE GINZA and taking the time to share your experience. We are very delighted to hear that your stay with us a great experience. As you know, we have good access to the public transportations such as JR, Metro and Bus within 3minutes by walk. Any guests who came either on sightseen or on business, could get an easy access to most of the places. We believe that your comment will help other overseas guests to look for accommodation in Tokyo. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Thank you for the lovely review, we look forward to welcoming you back in future. Front Office Manager

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HOTEL THE CELESTINE GINZA
10.0
Exceptional
bing from United States
Solo traveler
Superior Queen - Non-Smoking
Stayed 1 night in February 2019

Excellent Hotel ”

The hotel is located 5 minutes walk away from the shopping district of Ginza and nearby train stations. Although the rooms are small, the impeccable service, Bvlgari toiletries, and high end amenities make this 3 star hotel seem like its a 5 star. The bar/breakfast place on the 14th floor has great views and an excellent selection of what is now extremely rare Japanese whisky for those that are interested. My only advice to those looking at this hotel is to select rooms on a higher floor. Unfortunately, I stayed on the 4th floor where I could hear people talking very loud in the wee hours and the trains go by early in the morning. Needless to say it was a restless night. The windows definitely need better soundproofing on the lower floors as there are night clubs just around the corner.

Reviewed March 01, 2019

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Dear Sir or Madam, Thank you for having token the time to review Hotel The Celestine Ginza and shearing other reviewers in detail. We hope that you enjoyed the location of the hotel which is set in an excellent location in central Tokyo, which is quite convenient to go to main sightseeing spots by walk and train. On the other hand, we apologize for your inconvenience that you did not fully enjoy your stay due to the noise disturbance. If you have any concerns or an unpleasant indicate, please feel free to contact the front reception. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

Responded May 01, 2019
HOTEL THE CELESTINE GINZA
10.0
Exceptional
Roberta from Israel
Couple
Superior Queen - Non-Smoking
Stayed 4 nights in November 2017

Wow!”

We will return to this hotel when we go back to Tokyo. The hotel is new and furnished beautifully. The bathroom and toiletries were the best. The staff couldn't have been more attentive and helpful. Eli checked us in and gave us all the tourist information we needed and by the time we left, we felt that we were friends. The location was excellent for shopping and walking to many sites in and around Ginza. The breakfast was beautiful but a bit expensive so we enjoyed it only once.

Reviewed December 05, 2017

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Dear Sir / Madam, We hope that you enjoyed the location of the hotel which is set in an excellent location in central Tokyo, which is quite convenient to go to main sightseeing spots by walk and train. Our front desk is always ready and happy to assist guests with transportation needs. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. We are sorry to hear that you did not really enjoyed breakfast because bit expensive. Our restaurant try their best to provide selected foodstuffs and cooking with carefully so, the price could be higher than another hotel. We hope you did enjoy their taste and our style. We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again. Front Office Manager

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HOTEL THE CELESTINE GINZA
10.0
Exceptional
Ann from Australia
Couple
Superior Queen - Non-Smoking
Stayed 7 nights in November 2017

Celestine magic”

7 nights at The Celestine was a wonderful experience. Fabulous location, 3 mins walk to Shimbashi station, 10 mins walk to Tokyo station, unlimited bars and restaurants around the corner. ALL staff were wonderful, friendly and professional, but l must make special mention of Daniel and the bar man (can't remember his name) at Casita restaurant and a special huge thank you to Eri who made our stay at Celestine extra special. Thank you to everyone for making Tokyo a wonderful holiday.

Reviewed November 21, 2017

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Dear Madam, Thank you for having token the time to review Hotel The Celestine Ginza and shearing other reviewers in detail. We hope that you enjoyed the location of the hotel which is set in an excellent location in central Tokyo, which is quite convenient to go to main sightseeing spots by walk and train. Our front desk is always ready to assist guests with transportation needs. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. Moreover, thank you very much for enjoying our restaurant GINZA CASITA for your celebration. The restaurant is famous for their hospitality of make their guests happier. Bar man who is president of restaurant, remember your memorable dinner. Your comments gave us great motivation to keep our hospitality to attain high standards of service here at the hotel. Front Office Manager

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HOTEL THE CELESTINE GINZA
9.6
Exceptional
Mitra from Australia
Family with young children
Superior Queen - Non-Smoking
Stayed 3 nights in December 2018

Great location, fantastic stay”

After trying a few hotels in Ginza, we have decided that Celestine is our "go to" hotel. We love the service, helpful and friendly staff, comfortable rooms and the amazing breakfast.

Reviewed December 06, 2018

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Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of services and our restaurant. Regarding our service, we are very proud to hear that our staff took care of you very well. We will continue our efforts to give guests more pleasant stay with every aspect. We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again. Front Office Manager

Responded December 23, 2018
HOTEL THE CELESTINE GINZA
9.6
Exceptional
Byron from United States
Couple
Superior Queen - Non-Smoking
Stayed 2 nights in October 2017

Exceptional”

This was our first hotel in our trip to Japan and it was definitely the best one. This hotel literally opened two days prior to our arrival and I don't think our room had been ever used. The staff was super friendly and eager to help out. One of the staff, Sasaki, helped us order a portable WiFi device since we realized Japan's free Wifi was not as accessible as Korea's. We also wanted to exchange some currency as some hotels in Korea had good exchange rates, but Sasaki found us a location near the Ginza shopping area that had better rates. The staff of the hotel is one of the best I've come across. I think my only minor gripe is the rooms are really tight.

Reviewed October 16, 2017

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Dear Sir / Modam, Thank you very much for choosing to stay at HOTEL THE CELESTINE GINZA. I would like to express my sincere appreciation for your comment. Ms. Sasaki, she has only a half year career in our hotel. However, I am sure that she has more high hospitality mind than any other staffs. She is always dealing with guest inquiries sincerely. Her sincere attitude can be a good model to other staffs. I really glad to hear that her smile and hospitality mind made your stay enjoyable and comfortable. Free WIFI service is available in our hotel, but unfortunately public free WIFI service in Japan is behind other countries. When you travel over Japan, we recommend you to rent a WIFI device. It took 1 day to hand it to you this time. I think you spent inconvenience time until you received it. We are pleased inform you that we are able to arrange this kind of request before arrival. To be more comfortable hotel stay, we try our best to improve our service standard for all our guests. If

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HOTEL THE CELESTINE GINZA
10.0
Exceptional
Chun from Canada
Couple
Executive Twin Non-Smoking
Stayed 4 nights in June 2019

Excellent hotel ”

We had a wonderful stay at the hotel Celestine!! It totally surpassed our expectations. My husband had an early train to catch for business and the restaurant staff opened at 6am just for him and served him a full breakfast. We loved everything about the hotel! I never give 5/5 for any hotel but the Celestine deserves it for sure! Location was so convenient as it was close to the Shimbashi station and there were lots of good restaurants and shopping nearby. You will not be disappointed if you stay here.

Reviewed June 17, 2019

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Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. We are glad to hear that your stay was satisfactory, the comfort of our room, the quality of services and an excellent location. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. As you know, we have good access to the public transportations such as JR, Metro. Any guests who came either on sightseen or on business, could get an easy access to most of the places. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

Responded August 01, 2019
HOTEL THE CELESTINE GINZA
10.0
Exceptional
Chanel from Thailand
Family with young children
Superior Queen - Non-Smoking
Stayed 2 nights in January 2020

Incredible hotel and best location”

We loved our stay at Hotel the Celestine Ginza! Best location Clean Comfortable Incredibly helpful staff Good dining Highly recommend!

Reviewed January 09, 2020

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Dear Sir or Madam, Thank you for having stayed at Hotel The Celestine Ginza and taking the time to provide us valuable feedback for your previous stay. we are delighted to learn that you found our staff very attentive and enjoyed many aspects of your stay including our restaurant GINZA CASITA. Regarding our service, we are very proud to hear that our staff took care of you very well and can assure you that we will share the good comments with staff. We certainly hope that your time at Hotel The Celestine Ginza was a memorable one and we look forward to welcoming you back again. Front Office Manager

Responded February 11, 2020
HOTEL THE CELESTINE GINZA
10.0
Exceptional
Timur from United Arab Emirates
Couple
Superior Queen - Non-Smoking
Stayed 7 nights in June 2018

Perfect location. Great rooms and helpful staff.”

+ amazing location in Ginza close to train station and several metro + perfect place as bade from which to explore Tokyo as first time visitor + plenty of places to eat and have a drink 24/7 + great modern room with all comforts + very friendly, helpful and attentive staff No negatives to report. Will stay here again without hesitation if we come back to Tokyo.

Reviewed June 21, 2018

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Dear Sir or Madam, Thank you for having chosen at Hotel The Celestine Ginza and taking the time to share your experience. We are glad to hear that your stay in general was satisfactory, the comfort of our room, the quality of services and an excellent location. Regarding our service, we are very proud to hear that our staff took care of you very well. We will continue our efforts to give guests more pleasant stay with every aspect. Once again, we appreciate your feedback, and we hope to have the opportunity to welcome you back in future visit. Front Office Manager

Responded July 03, 2018
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