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Lobby, Hotel Pullman Zhangjiajie in Zhangjiajie
Special Offer - Superior Double Room, Hotel Pullman Zhangjiajie in Zhangjiajie
Interior view, Hotel Pullman Zhangjiajie in Zhangjiajie
Swimming pool [outdoor], Hotel Pullman Zhangjiajie in Zhangjiajie
Swimming pool [outdoor], Hotel Pullman Zhangjiajie in Zhangjiajie
a man sitting on a white boat in the water, Hotel Pullman Zhangjiajie in Zhangjiajie
a woman standing in front of a swimming pool, Hotel Pullman Zhangjiajie in Zhangjiajie

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9.1

Exceptional

1,692 reviews

1,692 reviews

Breakfast5
Housekeeping2
Swimming Pool1
See map
See map

8.7

Excellent

Location rating score

Excellent location
Parking
FREE
Nearby landmarks
Dayong City 740 m
Zhangjiajie Zixia Temple 1.8 km
Suoxiyu Nature Reserve 1.8 km
Wulingyuan Scenic Area 5.8 km
Zhangjiajie National Forest Park 6.1 km
Yizhuxiang Stone 6.2 km
Yellow Dragon Cave 7.5 km
Tianzi Mountain 8.4 km
Daguan Platform 8.5 km
Wulingyuan Scenic and Historic Interest Area of Zhangjiajie 9.6 km

Hotel Pullman Zhangjiajie

NO. 188 GAOYUN ROAD WULINGYUAN, ZHANGJIAJIE, Wulingyuan, Zhangjiajie, China, 427400 - See map
Highlights

Hygiene Plus

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Currency exchange

ALLSAFE

Your Health and Safety are our Absolute Priority

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Fitness center

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

Value for money8.3
Distance to city center40KM
Location rating8.7

Rooms available at Hotel Pullman Zhangjiajie

Excellent
Room comfort & quality

8.5

Deluxe Executive King Bed, Guest room, King
...
  • Room size: 40 m²/431 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
Executive Deluxe Twin Bed
...
  • Room size: 42 m²/452 ft²
  • Nature view
  • 2 semi double beds
Enter dates to see prices
Superior Room - 2 Single Beds
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 2 semi double beds
Enter dates to see prices
Deluxe 2 Single Beds
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 2 single beds
Enter dates to see prices
Deluxe Room 1 King Bed
...
  • Room size: 38 m²/409 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
Superior Room 1 King Bed
...
  • Room size: 38 m²/409 ft²
  • Nature view
  • 1 king bed
Enter dates to see prices
Room #374
...
  • Room size: 39 m²/420 ft²
  • Shower and bathtub
  • 2 double beds
Enter dates to see prices
Room #1356
...
  • Room size: 36 m²/388 ft²
  • Shower and bathtub
  • 2 double beds
Enter dates to see prices
Special Offer - Superior Double Room
...
    Enter dates to see prices
    Cozy Room (2 beds)
    ...
    • Room size: 36 m²/388 ft²
    • Shower
    • 2 single beds
    Enter dates to see prices

    Frequently asked questions

    What types of entertainment are available at Hotel Pullman Zhangjiajie?

    Hotel Pullman Zhangjiajie presents a variety of entertainment facilities which includes karaoke and billiards for your enjoyment while staying here.

    Does Hotel Pullman Zhangjiajie offer laundry services?

    Yes! Hotel Pullman Zhangjiajie features laundry service at your discretion and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your holiday. Please contact the property for more information.

    Is car parking available at Hotel Pullman Zhangjiajie?

    Hotel Pullman Zhangjiajie has car park onsite free of charge for travelers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

    Are there ATM on-site at Hotel Pullman Zhangjiajie?

    Absolutely! The benefits of staying at Hotel Pullman Zhangjiajie include an on-site ATM, providing visitors with easy access point for cash withdrawal and remaining worry-free throughout your holiday retreat.

    How long do visitors usually stay at Hotel Pullman Zhangjiajie?

    Verified past guests that have stayed at Hotel Pullman Zhangjiajie had an average nightly stay of 3 nights at this property.

    What payment options are supported at Hotel Pullman Zhangjiajie?

    Hotel Pullman Zhangjiajie accepts up to 6, with payment card options such as MasterCard, UnionPay, and Visa.

    What do past travelers love most about Hotel Pullman Zhangjiajie?

    Verified guests that stayed at Hotel Pullman Zhangjiajie have given this property a rating of 8.882 for its excellent cleanliness as the main highlight for their stay.

    What is the verified guest review consensus about Hotel Pullman Zhangjiajie's pet services?

    100.0% of our past guest ratings have given a positive appraisal and remarks about this property's pet services. You can look up on more detailed customer reviews, and comments for Hotel Pullman Zhangjiajie down in the review section.

    What is the average rating that past Families with older children have given to Hotel Pullman Zhangjiajie?

    Verified families with older children that have stayed at this property have given Hotel Pullman Zhangjiajie an average rating of 8.6. You can look into more specific customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

    What time is check-in and check-out at Hotel Pullman Zhangjiajie?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated hours may be charged an additional fee.

    See map

    Explore the neighborhood

    What people love about Hotel Pullman Zhangjiajie

    • 9.6

      Exceptional
      Breakfast

      "The pool is quite big, the breakfast in more than adequate."

      Mark

      |

      July 22, 2020

    • 8.4

      Excellent

      "Ill definitely will be back to stay there again."

      Deddy

      |

      November 25, 2019

    • 10

      Exceptional

      "Easy check in good to consider"

      wendy

      |

      July 28, 2019

    Overall rating:

    9.1

    Exceptional
    1,692 reviews
    Cleanliness
    8.9
    Facilities
    8.0
    Location
    8.7
    Read all reviews >
    More about Hotel Pullman Zhangjiajie

    More about Hotel Pullman Zhangjiajie

    Hotel Pullman Zhangjiajie

    With a wide range of services catered to both business and leisure travelers, Hotel Pullman Zhangjiajie makes sure you get the best out of your stay.
    Travelers are guaranteed to have a hassle-free stay with all the amenities and services provided by Hotel Pullman Zhangjiajie. Stay connected throughout your stay with free internet access provided. To help pre-arrange your arrival and departure, airport transfer services can be booked before you even check in. Your explorations of Zhangjiajie can be assisted with the taxi services available here.
    Parking is provided free of charge for guests. You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at Hotel Pullman Zhangjiajie.
    In-room conveniences such as room service and daily housekeeping will make staying in a great choice. You can also get small travel items and sundries at the convenience stores without having to leave the Hotel Pullman Zhangjiajie. Smoking may only take place in restricted designated areas.
    Rooms at Hotel Pullman Zhangjiajie are designed with the guest in mind. To enhance your stay, some rooms at the hotel come with air conditioning. The hotel's in-room entertainment is second to none, with television and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator and mini bar are available in some select rooms.
    You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


    Dining and things to do

    Wake up with no worries at Hotel Pullman Zhangjiajie, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out karaoke rooms for some in-house nighttime fun.
    Whether you're looking for an adventure or are just looking for a way to unwind after a hard day, Hotel Pullman Zhangjiajie has a range of activities that will meet your needs. Warm up at the end of the day with a visit to the massage. The many offerings at Hotel Pullman Zhangjiajie ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag.
    Test your skills! Get competitive with your travel group or other guests, at the hotel's ping-pong table. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops.

    Show less

    Amenities and facilities

    Very good
    Facilities

    8

    Most talked about facilities

    Breakfast

    8 mentions

    Housekeeping

    6 mentions

    Food & Dining

    3 mentions

    Swimming Pool

    3 mentions

    Languages spoken
    • English
    • Chinese [Mandarin]
    Accessibility
    • Wheelchair accessible
    Internet access
    • Free Wi-Fi in all rooms!
    • Internet
    • Internet services
    • Wi-Fi in public areas
    Things to do, ways to relax
    • Billiards
    • Fitness center
    • Foot bath
    • Garden
    • Karaoke
    • Massage
    • Swimming pool [outdoor]
    • Table tennis
    • Ticket services
    • Tours
    Cleanliness and safety
    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Guest rooms seal after sanitization
    • Hand sanitizer
    • Hotel room service app
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Professional-grade sanitizing services
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Shared stationery removed
    • Staff trained in safety protocol
    • Temperature check for guests and staff
    Dining, drinking, and snacking
    • Alternative meal arrangement
    • Breakfast [buffet]
    • Happy hour
    • Restaurants
    • Room service
    Services and conveniences
    • Air conditioning in public area
    • Cash withdrawal
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Currency exchange
    • Daily housekeeping
    • Doorman
    • Dry cleaning
    • Elevator
    • Facilities for disabled guests
    • Food delivery
    • Heating in public area
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Safety deposit boxes
    • Shops
    • Smoke-free property
    • Smoking area
    • Xerox/fax in business center
    For the kids
    • Kids meal
    Access
    • CCTV in common areas
    • CCTV outside property
    • Check-in/out [express]
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms
    • Soundproof rooms
    Getting around
    • Airport transfer
    • Car park [free of charge]
    • Car park [on-site]
    • Taxi service
    • Valet parking
    Available in all rooms
    • Air conditioning
    • Bathrobes
    • Bathtub
    • Blackout curtains
    • Carpeting
    • Cleaning products
    • Closet
    • Clothes rack
    • Coffee/tea maker
    • Daily housekeeping
    • Desk
    • Free bottled water
    • Hair dryer
    • Heating
    • In-room safe box
    • Ironing facilities
    • Mini bar
    • Non-smoking
    • Private bathroom
    • Satellite/cable channels
    • Seating area
    • Shower
    • Slippers
    • Smoking allowed
    • Sofa
    • Soundproofing
    • Telephone
    • Toiletries
    • Towels
    • Wake-up service
    • Wi-Fi [free]
    • Wooden/parqueted flooring

    Food and dining

    Breakfast options
    • Buffet
    Restaurants on site
    味美面馆
    • Cuisine: Asian, Chinese, Local
    V CAFE
    • Cuisine: Asian, International
    • Menu: Buffet, A-la-carte
    聚峰阁
    • Cuisine: Asian, Chinese, Local

    Location

    NO. 188 GAOYUN ROAD WULINGYUAN, ZHANGJIAJIE, Wulingyuan, Zhangjiajie, China, 427400
    Excellent
    Location

    8.7

    Property policies

    Children and extra beds

    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

    All children are welcome.

    Infant 0-2 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 3-11 year(s)
    Stay for free if using existing bedding.
    If you need an extra bed, it will incur an additional charge.
    Guests 12 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • When booking more than 5 rooms, different policies and additional supplements may apply.

    Some helpful facts

    Check-in/Check-out
    • Check-in from14:00
    • Check-out until12:00
    Getting around
    • Airport transfer fee700 CNY
    • Distance from city center40KM
    • Travel time to airport (minutes)40
    Extras
    • Breakfast charge (unless included in room price)130 CNY
    The property
    • Non-smoking rooms/floorsYes
    • Number of bars/lounges1
    • Number of floors7
    • Number of restaurants3
    • Number of rooms 456
    • Room voltage220
    • Year property opened2007
    • Most recent renovation2017

    Property announcements

    The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related to hotel operations and preventative measures.

    Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

    Reviews of Hotel Pullman Zhangjiajie from real guests

    Provided by verified guests of Agoda
    8.4
    Cleanliness8.9
    Facilities8.0
    Location8.7
    Room comfort and quality8.5
    Service8.4
    Value for money8.3
    High score for Zhangjiajie
    Rating
    9+ Exceptional (32)
    8-9 Excellent (30)
    7-8 Very Good (22)
    6-7 Good (11)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (20)
    Jun - Aug (31)
    Sep - Nov (38)
    Dec - Feb (10)

    Show reviews that mention 

    Showing 99 verified guest comments
    12345
    10.0
    Exceptional
    orlena from Singapore
    Family with teens
    Superior Room 1 King Bed
    Stayed 4 nights in June 2019

    Great choice at Wulingyuan (Zhangjiajie)”

    5* star standard, room is big, spacious, and clean. Bed is so comfortable especially for resting after whole day hiking up and down the mountain. Location is in the middle of Wulingyuan town, side by side with Crown Plaza with restaurant, shops and food stalls nearby in walking distance. Tang Shifu Tujia Restaurant, one of best restaurant in town is in walkable distance. Hotel provide shuttle bus to Wulingyuan scenic area entrance which also can be reached by 20 mins walk. Other than that, WIFI was sucks, on and off especially during peak hour like 8-11pm which i assume many were using the WIFI. Although facilities are great, ambience is nice, room is a bit old, may need little renovations here and there. Overall, our stay was awesome in Pullman Zhangjiajie.

    Reviewed June 18, 2019

    See room deals

    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location.Sorry for the WIFI ,we will try the best to resolve the problem. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda

    Responded July 03, 2019
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    orlena from Singapore
    Family with teens
    Superior Room 1 King Bed
    Stayed 4 nights in June 2019

    Great choice at Wulingyuan (Zhangjiajie)”

    5* star standard, room is big, spacious, and clean. Bed is so comfortable especially for resting after whole day hiking up and down the mountain. Location is in the middle of Wulingyuan town, side by side with Crown Plaza with restaurant, shops and food stalls nearby in walking distance. Tang Shifu Tujia Restaurant, one of best restaurant in town is in walkable distance. Hotel provide shuttle bus to Wulingyuan scenic area entrance which also can be reached by 20 mins walk. Other than that, WIFI was sucks, on and off especially during peak hour like 8-11pm which i assume many were using the WIFI. Although facilities are great, ambience is nice, room is a bit old, may need little renovations here and there. Overall, our stay was awesome in Pullman Zhangjiajie.

    Reviewed June 18, 2019

    See room deals

    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location.Sorry for the WIFI ,we will try the best to resolve the problem. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda

    Responded July 03, 2019
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    Van from Indonesia
    Family with teens
    Stayed 3 nights in June 2018

    Nice hotel in Wulingyuan”

    we stay here for 3 nights, locations was great, just 15min walks to zhangjiajie national park gate. foods and minimart just 10min walks. one of just two international brand hotel in wulingyuan. satisfied to stay here.staf also helped much with language problem.

    Reviewed June 22, 2018

    See room deals

    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda

    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    Van from Indonesia
    Family with teens
    Stayed 3 nights in June 2018

    Nice hotel in Wulingyuan”

    we stay here for 3 nights, locations was great, just 15min walks to zhangjiajie national park gate. foods and minimart just 10min walks. one of just two international brand hotel in wulingyuan. satisfied to stay here.staf also helped much with language problem.

    Reviewed June 22, 2018

    See room deals

    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda

    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    Thomas from Germany
    Couple
    Stayed 2 nights in October 2012

    excellent hotel, excellent service”

    excellent hotel, excellent service, highly to recommend for Zhangjiajie

    excellent hotel, excellent and friendly service also by management,mostly fluently english speaking service and concierge, excellent restaurant(try the hamburger - no joke), excellent chinese and westerner breakfast, hotel directly near main entrance ( 5min taxi - rmb) , also specaial arrangements like late check out no problem, contact from outside china no problem, immediate feedback, highly to recommend for zhangjiajie, next year we will come again for 5days, we recommend pick-up-service from airport

    Reviewed October 22, 2012

    See room deals

    10.0
    Exceptional
    Thomas from Germany
    Couple
    Stayed 2 nights in October 2012

    excellent hotel, excellent service”

    excellent hotel, excellent service, highly to recommend for Zhangjiajie

    excellent hotel, excellent and friendly service also by management,mostly fluently english speaking service and concierge, excellent restaurant(try the hamburger - no joke), excellent chinese and westerner breakfast, hotel directly near main entrance ( 5min taxi - rmb) , also specaial arrangements like late check out no problem, contact from outside china no problem, immediate feedback, highly to recommend for zhangjiajie, next year we will come again for 5days, we recommend pick-up-service from airport

    Reviewed October 22, 2012

    See room deals

    10.0
    Exceptional
    Christina from China
    Couple
    Superior Room 1 King Bed
    Stayed 3 nights in July 2016

    The Best!”

    This hotel is far from the airport. This hotel is in Wulingyuan area, near one of the entrances to the National Park. Though this hotel is far from the airport, but the view outside the hotel, in the streets, and everywhere is just majestic! You won't see that if you stay in hotels in the city. The hotel itself is superb! The facilities, the rooms, the staffs, were really great! You really won't regret staying in this hotel.

    Reviewed September 16, 2016

    See room deals

    10.0
    Exceptional
    Christina from China
    Couple
    Superior Room 1 King Bed
    Stayed 3 nights in July 2016

    The Best!”

    This hotel is far from the airport. This hotel is in Wulingyuan area, near one of the entrances to the National Park. Though this hotel is far from the airport, but the view outside the hotel, in the streets, and everywhere is just majestic! You won't see that if you stay in hotels in the city. The hotel itself is superb! The facilities, the rooms, the staffs, were really great! You really won't regret staying in this hotel.

    Reviewed September 16, 2016

    See room deals

    9.6
    Exceptional
    Julian from Singapore
    Couple
    Deluxe Room 1 King Bed
    Stayed 5 nights in May 2019

    Great location, wonderful service staff”

    We had a few nights at Pullman during our visit of Zhangjiajie’s natural wonders. The hotel is conveniently located within walking distance of the park entrance, and is surrounded by dining options. The staff, especially the guest manager Bob, has been warm in making us feel welcome during our stay and also gave good advice. The concierge staff was also very helpful in helping us get to places and even went beyond their duties to arrange for an airport transfer at Changsha. Facilities have been well maintained, but will recommend the hotel to look into improving the efficiency of the coffee machine at the breakfast buffet. Overall, a really wonderful stay!

    Reviewed May 20, 2019

    See room deals

    Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that coffee machine at the breakfast buffet experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Miranda

    Responded May 21, 2019
    Hotel Pullman Zhangjiajie
    9.6
    Exceptional
    Julian from Singapore
    Couple
    Deluxe Room 1 King Bed
    Stayed 5 nights in May 2019

    Great location, wonderful service staff”

    We had a few nights at Pullman during our visit of Zhangjiajie’s natural wonders. The hotel is conveniently located within walking distance of the park entrance, and is surrounded by dining options. The staff, especially the guest manager Bob, has been warm in making us feel welcome during our stay and also gave good advice. The concierge staff was also very helpful in helping us get to places and even went beyond their duties to arrange for an airport transfer at Changsha. Facilities have been well maintained, but will recommend the hotel to look into improving the efficiency of the coffee machine at the breakfast buffet. Overall, a really wonderful stay!

    Reviewed May 20, 2019

    See room deals

    Dear guest, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that coffee machine at the breakfast buffet experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Miranda

    Responded May 21, 2019
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    poh from Singapore
    Couple
    Stayed 3 nights in August 2018

    Marvellous ”

    Pullman hotel exceeded my expectations. Staffs are friendly and helpful. Atmosphere was nice . A clean hotel too! Very near to the national forest ( some 20 minutes walk to the entrance of yuanjiajie , tianzishan etc ). Nearby many eateries. The walking street 溪布街 ( xibu jie) is not far away. Here you can find many local souvenirs and food. Overall, the staying experience was excellent. Tips: if you are unsure of how to walk by yourself, there are many temporary tour guides outside the national park to guide you at a charge.

    Reviewed August 16, 2018

    See room deals

    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda

    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    10.0
    Exceptional
    poh from Singapore
    Couple
    Stayed 3 nights in August 2018

    Marvellous ”

    Pullman hotel exceeded my expectations. Staffs are friendly and helpful. Atmosphere was nice . A clean hotel too! Very near to the national forest ( some 20 minutes walk to the entrance of yuanjiajie , tianzishan etc ). Nearby many eateries. The walking street 溪布街 ( xibu jie) is not far away. Here you can find many local souvenirs and food. Overall, the staying experience was excellent. Tips: if you are unsure of how to walk by yourself, there are many temporary tour guides outside the national park to guide you at a charge.

    Reviewed August 16, 2018

    See room deals

    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda

    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    7.7
    Very good
    Irene from Singapore
    Family with teens
    Stayed 2 nights in June 2014

    Superb location for Wulingyuan sightseeing”

    Location, location, location

    Rooms and service is fine as expected of an international 5 star chain. The breakfast was mainly Chinese, which I'm not complaining since I prefer Asian breakfast. Quality was pretty good too. Best thing about this place is the location - walking distance from Wulingyuan entrance. Whilst it's really close, we didn't walk. We had hired a car for the trip and personal guide. It's definitely more comfortable being driven than walk. Our guide Cady, and driver, Mr Wen were fantastic. They were very attentive and accommodating especially to the old people amongst us. Hence, making our trip all the more pleasurable. Both went out of their way to serve our needs. In fact, whilst the younger folks visited Wulingyuan, the driver took my parents on a separate "trip" of shopping and food. We didn't have much time in ZJJ, hence, wanted to make the most out of the 2 days. Plus, we weren't really fans of too much trekking. Cady knew all the best sites to visit, away from the crowds and with the least walking.

    Reviewed July 13, 2014

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    7.7
    Very good
    Irene from Singapore
    Family with teens
    Stayed 2 nights in June 2014

    Superb location for Wulingyuan sightseeing”

    Location, location, location

    Rooms and service is fine as expected of an international 5 star chain. The breakfast was mainly Chinese, which I'm not complaining since I prefer Asian breakfast. Quality was pretty good too. Best thing about this place is the location - walking distance from Wulingyuan entrance. Whilst it's really close, we didn't walk. We had hired a car for the trip and personal guide. It's definitely more comfortable being driven than walk. Our guide Cady, and driver, Mr Wen were fantastic. They were very attentive and accommodating especially to the old people amongst us. Hence, making our trip all the more pleasurable. Both went out of their way to serve our needs. In fact, whilst the younger folks visited Wulingyuan, the driver took my parents on a separate "trip" of shopping and food. We didn't have much time in ZJJ, hence, wanted to make the most out of the 2 days. Plus, we weren't really fans of too much trekking. Cady knew all the best sites to visit, away from the crowds and with the least walking.

    Reviewed July 13, 2014

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    10.0
    Exceptional
    Goi from Singapore
    Couple
    Stayed 4 nights in October 2018

    Great location. Comfortable hotel”

    The hotel is near to the Wulingyuan entrance, just 10-15mins walking distance. Bed is comfortable and room spacious.

    Reviewed October 18, 2018

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    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda

    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    8.3
    Excellent
    Erika from Indonesia
    Solo traveler
    Stayed 2 nights in November 2013

    Great hotel”

    Centrally located, near to Wulingyuan District

    Pleasant stay with a great view and great hotel. just walk about 15 minutes you will find out the wulingyuan forest. The air was fresh , good for relax and refreshing. This hotel was a good suggestion for couple, family or solo traveler. I stay there for 2 night, which i found the hotel is good.

    Reviewed December 06, 2013

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    10.0
    Exceptional
    Goi from Singapore
    Couple
    Stayed 4 nights in October 2018

    Great location. Comfortable hotel”

    The hotel is near to the Wulingyuan entrance, just 10-15mins walking distance. Bed is comfortable and room spacious.

    Reviewed October 18, 2018

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    Dear guest, Thank you for taking the time to share your wonderful feedback. We are delighted to know that you had a great stay with us and appreciated our convenient location, hotel service. We look forward to welcoming you back again. Do let us know if we can be of any assistance to make your next trip to Zhangjiajie even more memorable. Wishing you safe travels. Miranda

    Responded October 28, 2018
    Hotel Pullman Zhangjiajie
    8.3
    Excellent
    Erika from Indonesia
    Solo traveler
    Stayed 2 nights in November 2013

    Great hotel”

    Centrally located, near to Wulingyuan District

    Pleasant stay with a great view and great hotel. just walk about 15 minutes you will find out the wulingyuan forest. The air was fresh , good for relax and refreshing. This hotel was a good suggestion for couple, family or solo traveler. I stay there for 2 night, which i found the hotel is good.

    Reviewed December 06, 2013

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    7.6
    Very good
    Jana from United States
    Couple
    Superior Room 1 King Bed
    Stayed 3 nights in April 2019

    Spacious room, good amenities for the area”

    For a 5-star hotel, I expected the rooms to be a little more modern. The space itself was great, good buffet breakfast options (not much seating for group of 2-3 people though). The staff were friendly, and if they couldn't speak great English, they called another staff member over for assistance. The concierge staff were helpful in getting us car reservations throughout our trip. Room service was not great, don't order the pizza or burger. The surrounding area was nice, but not many Western restaurant choices around. It was nice that it was about a 15-minute walk to the Wulingyuan entrance of the national park. Overall, this is a comfortable choice if you want to stay somewhere close to the park entrance, it was about 40-minutes to the glass bridge and the caves. And an hour (back towards the airport) to get to the cable car/Tianmen Mt.

    Reviewed May 05, 2019

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    Dear Jana, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Miranda

    Responded May 16, 2019
    Hotel Pullman Zhangjiajie
    7.6
    Very good
    Jana from United States
    Couple
    Superior Room 1 King Bed
    Stayed 3 nights in April 2019

    Spacious room, good amenities for the area”

    For a 5-star hotel, I expected the rooms to be a little more modern. The space itself was great, good buffet breakfast options (not much seating for group of 2-3 people though). The staff were friendly, and if they couldn't speak great English, they called another staff member over for assistance. The concierge staff were helpful in getting us car reservations throughout our trip. Room service was not great, don't order the pizza or burger. The surrounding area was nice, but not many Western restaurant choices around. It was nice that it was about a 15-minute walk to the Wulingyuan entrance of the national park. Overall, this is a comfortable choice if you want to stay somewhere close to the park entrance, it was about 40-minutes to the glass bridge and the caves. And an hour (back towards the airport) to get to the cable car/Tianmen Mt.

    Reviewed May 05, 2019

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    Dear Jana, Thank you for taking the time to tell us about your experience at the Pullman Zhangjiajie. I am sorry that some your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Miranda

    Responded May 16, 2019
    Hotel Pullman Zhangjiajie
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