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Hotel Polo Towers
Hotel Polo Towers
Hotel Polo Towers
Hotel Polo Towers
Hotel Polo Towers
Hotel Polo Towers
Hotel Polo Towers

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6.8

Good

210 reviews

210 reviews

Food & Dining1
View1
Housekeeping1
See map

7.3

Very good

Location rating score

Very good location
Parking
FREE
Nearby landmarks
Ward's Lake 430 m
Police Bazar 450 m
All Saints Church 1.3 km
Iewduh Bara Bazar 1.6 km
Don Bosco Centre for Indigenous Cultures 2.3 km
Shillong View Point 3.9 km
Sohliya Strawberry Farm 4.6 km
Elephant Falls 8.1 km
Shillong Airport 16.5 km
Mawjymbuin Cave 43.1 km

Hotel Polo Towers

Oakland Road, Police Bazar, Shillong, India, 793001 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Police Bazar part of Shillong, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Shillong Airport. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Air conditioning

Daily housekeeping

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call

Facilities

Front desk [24-hour]

Airport transfer

Car park

Free Wi-Fi in all rooms!

Fitness center

Spa

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Shillong every 51 minutes on Agoda.com
Value for money6.2
Location rating7.3

Rooms available at Hotel Polo Towers

Premier Room
...
  • Room size: 19 m²/205 ft²
  • City view
  • 1 double bed or 2 single be...
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2 Beds
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    Suite Room
    ...
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      Deluxe Double EP
      ...
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        Closed
        ...
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          Old Entry
          ...
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            Boutique Room
            ...
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              Closed
              ...
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                2 Twin Beds
                ...
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                  Suite Single Room Adhoc
                  ...
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                    Frequently asked questions

                    What time is check-in and check-out at Hotel Polo Towers?

                    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

                    How do I get to Hotel Polo Towers?

                    Hotel Polo Towers is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind. Just use the "Let us know what you need" section of the booking page to let the hotel know you want to book a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Hotel Polo Towers has a car park available for guests. Parking is free for guests. Self-parking is conveniently available at the hotel. If you're looking for an easy way to get around Shillong with private transportation, the hotel can arrange car rental for you.

                    Is breakfast offered at Hotel Polo Towers?

                    Start your mornings right, with the à la carte, continental and buffet breakfast options offered at Hotel Polo Towers. A selection of food types including western and asian breakfast options is available for guests.

                    What are my dining options at Hotel Polo Towers?

                    Hotel Polo Towers features an on-site restaurant for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

                    Can special events be hosted at Hotel Polo Towers?

                    Your special occasion or event can be hosted at one of the 3 versatile venues. You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at Hotel Polo Towers. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, in-house planning, event decoration, audio-visual equipment and music entertainment are offered to help your event go smoothly. End your big event day with special turn-down services to celebrate your special occasion. Services including room decorations, food and beverage and flower petals are available upon request.

                    Can business events be hosted at Hotel Polo Towers?

                    On-site venues and convenient event services make Hotel Polo Towers an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. The 4 venues can accommodate you and your guests. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

                    What is the smoking policy at Hotel Polo Towers?

                    Hotel Polo Towers does permit smoking in some areas and is not 100% smoke-free.

                    What restaurants are nearby Hotel Polo Towers?

                    Hotel Polo Towers is located in Police Bazar, famous for good restaurants such as Milano, Ginger Restaurant and Madras Cafe.

                    What are popular attractions near Hotel Polo Towers?

                    Guests at Hotel Polo Towers can easily visit Police Bazar and Don Bosco Centre for Indigenous Cultures located in the Police Bazar area.

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                    Explore the neighborhood

                    What people love about Hotel Polo Towers

                    • 7.6

                      Very good

                      "Overall experience good"

                      Harish

                      |

                      August 8, 2022

                    • 9.6

                      Exceptional

                      "Nice hotel."

                      R

                      |

                      June 29, 2019

                    • 8

                      Very good
                      Staff 

                      "Right from reception to departure we received very much courtesy from all hotel staff."

                      SANDIP

                      |

                      January 14, 2019

                    Property ranking|Compared to 128 Shillong properties
                    See all rankings
                    Cheapest price score
                    Cleanliness score
                    6.9/10
                    Service score
                    7.3/10
                    Location score
                    7.4/10
                    Better than
                    97
                    %
                    of Shillong properties
                    Better than
                    86
                    %
                    of Shillong properties
                    Better than
                    85
                    %
                    of Shillong properties
                    Better than
                    84
                    %
                    of Shillong properties
                    Overall rating:

                    6.8

                    Good
                    210 reviews
                    Cleanliness
                    6.8
                    Facilities
                    6.3
                    Location
                    7.3
                    Read all reviews >
                    More about Hotel Polo Towers

                    More about Hotel Polo Towers

                    Hotel Polo Towers

                    Hotel Polo Towers is a distinct addition to Shillong and a smart choice for travelers. Whether you are traveling for business or pleasure, get the most out of your trip with a stay at Hotel Polo Towers.
                    Hotel Polo Towers offers impeccable service and all the essential amenities to travelers. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Exploring Shillong is made even more convenient with the car hire services available at the hotel.
                    If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
                    Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
                    Each guestroom at Hotel Polo Towers is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Hotel Polo Towers include special design features like a balcony or terrace. In-room entertainment such as daily newspaper and cable TV is provided for guests in some selected rooms.
                    The hotel also offers bottled water, a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer and toiletries are provided in some guest bathrooms.


                    Dining and things to do

                    Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Hotel Polo Towers. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar and nightclub can be as fun as a night out with your travel companions.
                    Hotel Polo Towers offers wonderful recreational facilities for guests to enjoy. Finish your vacation days right by dropping in at the massage and spa. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.


                    Reasons to stay here

                    Guests who stayed here rated the facilities above 85% of other accommodations in the city.
                    Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 95% of the city's accommodation.
                    It's hard to beat the room comfort here, which is rated higher than 95% of other accommodations in Shillong.

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                    Amenities and facilities
                    Good
                    Facilities

                    6.3

                    Most talked about facilities

                    Food & Dining

                    4 mentions

                    View

                    2 mentions

                    Breakfast

                    1 mention

                    Languages spoken

                    • English
                    • Hindi

                    Internet access

                    • Free Wi-Fi in all rooms!
                    • Internet services
                    • Wi-Fi in public areas

                    Things to do, ways to relax

                    • Fitness center
                    • Garden
                    • Massage
                    • Nightclub
                    • Spa
                    • Tours

                    Cleanliness and safety

                    • Anti-viral cleaning products
                    • Body thermometer
                    • Breakfast takeaway service
                    • Cashless payment service
                    • Daily disinfection in all rooms
                    • Daily disinfection in common areas
                    • Doctor/nurse on call
                    • Face coverings on staff
                    • First aid kit
                    • Free face masks
                    • Guest rooms seal after sanitization
                    • Hand sanitizer
                    • Hotel room service app
                    • Hot water linen and laundry washing
                    • Hygiene certification
                    • Individually-wrapped food options
                    • Physical distancing of at least 1 meter
                    • Professional-grade sanitizing services
                    • Protective screens in common areas
                    • Room sanitization opt-out available
                    • Rooms sanitized between stays
                    • Safe dining setup
                    • Sanitized kitchen and tableware items
                    • Shared stationery removed
                    • Staff trained in safety protocol
                    • Temperature check for guests and staff

                    Dining, drinking, and snacking

                    • Alcohol
                    • Bar
                    • Fruits/snacks
                    • Happy hour
                    • Kitchen
                    • Restaurants
                    • Room service

                    Services and conveniences

                    • Air conditioning in public area
                    • Concierge
                    • Contactless check-in/out
                    • Daily housekeeping
                    • Dry cleaning
                    • Elevator
                    • Food delivery
                    • Laundry service
                    • Luggage storage
                    • Meeting/banquet facilities
                    • Safety deposit boxes
                    • Salon
                    • Smoking area
                    • Terrace

                    For the kids

                    • Family room

                    Access

                    • CCTV in common areas
                    • CCTV outside property
                    • Check-in/out [express]
                    • Check-in [24-hour]
                    • Couples only
                    • Exterior corridor
                    • Fire extinguisher
                    • Front desk [24-hour]
                    • Non-smoking rooms
                    • Pets allowed
                    • Safety/security feature
                    • Security [24-hour]
                    • Smoke alarms

                    Getting around

                    • Airport transfer
                    • Car park [free of charge]
                    • Rental car

                    Available in all rooms

                    • Accessible by elevator
                    • Air conditioning
                    • Balcony/terrace
                    • Bathrobes
                    • Blackout curtains
                    • Closet
                    • Coffee/tea maker
                    • Daily newspaper
                    • Desk
                    • Fan
                    • Free bottled water
                    • Hair dryer
                    • Hand sanitizer
                    • Heating
                    • Humidifier
                    • Individual air conditioning
                    • In-room safe box
                    • Ironing facilities
                    • Linens
                    • Mini bar
                    • Non-smoking
                    • Private bathroom
                    • Satellite/cable channels
                    • Shower
                    • Slippers
                    • Sofa
                    • Telephone
                    • Toiletries
                    • Towels
                    • Wake-up service
                    • Wine glasses
                    Food and dining
                    Breakfast options
                    • Continental
                    • Vegetarian
                    • Buffet
                    Restaurants on site

                    Restaurant

                    • Cuisine: Asian, Chinese, Indian
                    Location
                    Oakland Road, Police Bazar, Shillong, India, 793001
                    Very good
                    Location

                    7.3

                    Property policies
                    Children and extra beds

                    Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

                    All children are welcome.

                    Children 0-1 year(s)
                    Must use an extra bed
                    If you need an extra bed, it will incur an additional charge.
                    Guests 2 years and older are considered as adults
                    Must use an extra bed which will incur an additional charge.
                    Others
                    • When booking more than 5 rooms, different policies and additional supplements may apply.
                    Some helpful facts

                    Check-in/Check-out

                    • Check-in from14:00
                    • Check-in until22:00
                    • Check-out from10:00
                    • Check-out until12:00
                    • Reception open until23:59

                    The property

                    • Local Tax ID/ Rental License16AABCT0864B1ZR
                    • Non-smoking rooms/floorsyes
                    • Number of bars/lounges1
                    • Number of floors4
                    • Number of restaurants1
                    • Number of rooms 52
                    • Most recent renovation2019

                    Parking

                    • Daily parking fee0 INR
                    Property announcements

                    Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

                    Reviews of Hotel Polo Towers from real guests

                    Provided by verified guests of Agoda
                    6.8
                    /
                    10
                    Cleanliness6.8
                    Facilities6.3
                    Location7.3
                    Service7.2
                    Value for money6.2
                    High score for Shillong
                    Rating
                    9+ Exceptional (3)
                    8-9 Excellent (1)
                    7-8 Very Good (5)
                    6-7 Good (4)
                    <6 Below Expectation (14)
                    Time of the year
                    Mar - May (7)
                    Jun - Aug (8)
                    Sep - Nov (5)
                    Dec - Feb (7)
                    All guests (71)

                    Show reviews that mention 

                    Showing 27 verified guest comments
                    12
                    9.6
                    Exceptional
                    R from India
                    Family with young children
                    Premier Room
                    Stayed 5 nights in June 2019

                    Nice hotel. Rooms are clean. Breakfast is excellent. Near to Police Bazar where one can go by walk.”

                    Nice hotel. Value for money.

                    Reviewed June 29, 2019

                    See room deals

                    8.0
                    Excellent
                    SANDIP from India
                    Couple
                    Premier Room
                    Stayed 3 nights in January 2019

                    PLEASANT STAY”

                    Right from reception to departure we received very much courtesy from all hotel staff. food is bit expensive in comparison with quantity.

                    Reviewed January 14, 2019

                    See room deals

                    8.0
                    Excellent
                    Panna from India
                    Family with young children
                    Premier Room
                    Stayed 2 nights in May 2022

                    Very good”

                    We found overprized . Room is also small.

                    Reviewed May 16, 2022

                    See room deals

                    6.4
                    Good
                    Maju from India
                    Family with young children
                    Room Assigned on Arrival
                    Stayed 3 nights in October 2021

                    Good”

                    The hotel has such great potential.. the bath room in the room was dirty.. when asked for extra blanket we received a filthy one. Maintenance is very very poor.. food also is just average.. definitely not value for money

                    Reviewed October 20, 2021

                    See room deals

                    5.6
                    alok from India
                    Family with young children
                    Premier Room
                    Stayed 1 night in October 2021

                    Very unprofessional”

                    The property takes it's guests very lightly and is not serious about anything even after repeated complaints. Will not recommend.

                    Reviewed October 21, 2021

                    See room deals

                    4.4
                    Kumar from India
                    Family with teens
                    Premier Room
                    Stayed 5 nights in November 2019

                    A 4 star hotel with 2 star comfort”

                    I visited Meghalaya on Nov 8 and stayed in this facility for 5 days. My expectation was a 4 star hotel with a good 4 star service. Firstly I will review the good side of this property. The food was very good and I give a 5 star to the food wrt the taste and portion. The house keeping was at par with a 5 star service (for making beds)and I give them full marks for doing their job well. Now comes to the main review. The rooms are very conjusted and a family of 3 adults find it tough to move around the room. Definitely not a 4 star standard. The toilets and bathroom were not upto the mark. I dont intend to have a Hyatt level bathroom but basic cleanliness is not maintained in the bathrooms by cleaning staff. Room facilities like tv was not working and I repeatedly had to call the housekeeping. But they were also clueless as to what needs to be done. Overall, my rating to this facility is a 2 star. This is a good 2 star hotel but has a tremendous scope to improve and set high standards in hospitality industry. For people visiting Shillong, you may prefer a standard budget hotel in Police Bazar location. In case you do not get anything around the facility, you can go for Polo Towers. I feel Polo towers management needs to work on the rates as well. I hope my next visit can find this facility a good place to stay and a 4 star in true sense.

                    Reviewed November 21, 2019

                    See room deals

                    5.2
                    Sanghamitra from India
                    Couple
                    Premier Room
                    Stayed 1 night in September 2021

                    Extremely disappointed ”

                    Stained and dirty bedsheets, claimed hotel was renovated but the rooms were in terrible condition. Not upto standards. Food was not like how it should be. Overall very disappointed and not visiting again

                    Reviewed September 10, 2021

                    See room deals

                    4.0
                    Sumeet from India
                    Group
                    Premier Room
                    Stayed 1 night in June 2022

                    Very worse experience ”

                    Hotel was not upto mark and standard as compared to the money they are charging, very small rooms with low standard interior, night was very hard due to loud disturbances of music. Really pathetic.

                    Reviewed July 01, 2022

                    See room deals

                    3.6
                    ANCHIT from India
                    Family with young children
                    Premier Room
                    Stayed 1 night in March 2022

                    Acceptable”

                    VERY POOR SERVICE. THE BEDS CREAKED AND THE EXTRA BED WAS TOO HARD TO SLEEP. A STARK CONTRAST TO THE POLO ORCHID AT CHERRAPUNJI WHICH WAS AWESOME

                    Reviewed March 13, 2022

                    See room deals

                    2.4
                    Priya from India
                    Family with young children
                    Premier Room
                    Stayed 3 nights in December 2021

                    Acceptable”

                    The hotel stay was the only disappointing experience in our shillong stay, the food was very average, the packed bkfast given to us had 2 sandwiches, 2eggs and 2 bananas for 3 people, this was the buffet breakfast and the bed was small there was no place in the room for extra cot for the child, there was no one to take our luggage down also on the last day inspire of repeated calling no one came and the price they charged is equivalent to any top luxury hotels...

                    Reviewed December 09, 2021

                    See room deals

                    2.0
                    Rahul from India
                    Family with young children
                    Premier Room
                    Stayed 1 night in February 2021

                    Worst experience.. food poisoning.”

                    the food served was worst.. we are suffering from food poisoning. The rooms are cheap.. not up to the standards. Never visit this place. Pleaseeee.

                    Reviewed February 16, 2021

                    See room deals

                    7.6
                    Very good
                    Manish
                    Family with teens
                    Premier Room
                    Stayed 1 night in December 2017

                    One day stay ... Christmas Eve ”

                    Shillong ... a place which I will never get tired of ... The location of the hotel is quite nearby police bazaar and one can just get some good exercise with some walking ... the rooms are good though the room which we booked was somewhat small (last minute booking-Christmas rush) ... the food here is really good (green Thai curry)

                    Reviewed December 26, 2017

                    See room deals

                    10.0
                    Exceptional
                    Saurav from India
                    Couple
                    Premier Room
                    Stayed 2 nights in April 2016

                    Must stay ”

                    Hotel is very good but you should carry all the toiletries because they won't provide toothbrush toothpaste.

                    Reviewed April 28, 2016

                    See room deals

                    9.6
                    Exceptional
                    Kumaresan from India
                    Group
                    Premier Room
                    Stayed 3 nights in July 2018

                    Exceptional”

                    Very Friendly Staff and hospitality is of high standard. Food is good and ambience is very good. Very good team and Staff at reception, very helpful in arranging travel . Enjoyed the stay and Good place to re visit

                    Reviewed July 26, 2018

                    See room deals

                    6.8
                    Good
                    Gaurav from India
                    Family with young children
                    Premier Room
                    Stayed 2 nights in August 2017

                    Nice business trip”

                    Overall experience with this hotel was average .Room was not specious as we expected ,facilities provided by Hotels were average . Staff persons were very much professional and educated. Location was good but away from market .

                    Reviewed April 03, 2018

                    See room deals

                    7.6
                    Very good
                    SANTONU from India
                    Family with young children
                    Premier Room
                    Stayed 1 night in September 2017

                    Rooms are small. Good is excellent ”

                    The hotel does not have any view. No balcony. All sides are surrounded by markets.

                    Reviewed October 03, 2017

                    See room deals

                    4.8
                    Meme from India
                    Family with teens
                    Premier Room
                    Stayed 2 nights in December 2016

                    Disappointing stay”

                    Considering the price of the rooms (Boutique room cost us 10000 excluding taxes), we expected way more than what was delivered. The food left a lot to be desired. The bar ran out of ice for some reason and they served us lukewarm drinks which we didnt enjoy at all.

                    Reviewed December 16, 2016

                    See room deals

                    4.8
                    Ramesh from India
                    Family with teens
                    Premier Room
                    Stayed 3 nights in May 2018

                    Paid for extra bed but was not offered for the 3+days that we were there. Not worth the price”

                    They showed a room that was pathetic and after 1 hour and showing 4 rooms, we got a decent room. Although we had prepaid the entire amount including for an extra bed, they never once asked our offered an extra bed. Not worth the price charged

                    Reviewed May 15, 2018

                    See room deals

                    8.4
                    Excellent
                    Suvir from India
                    Couple
                    Premier Room
                    Stayed 1 night in August 2018

                    Excellent”

                    Great location, great staff!

                    Reviewed August 15, 2018

                    See room deals

                    6.4
                    Good
                    Arun from India
                    Business traveler
                    Premier Room
                    Stayed 1 night in June 2017

                    It is highly rated but is about 0only 3 star Breakfast is absolutely basin primary nature”

                    Only basic breakfast. Bar and raturent is good Access is poor as the car to get yr luggage is difficult due to lot of elevation difference and steep ramp

                    Reviewed June 14, 2017

                    See room deals

                    12
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