Hotel El Mayo

2 stars out of 5
tooltip

Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Hokujo 3020-15, Hakuba Happo-One Snow Resort, Hakuba, Japan, 399-9301

Highlights

Sparkling clean

Sparkling clean - Guests have rated this property 9.4/10 on cleanliness

710 meters to public transportation

710 meters to public transportation - Hakuba Happo Bus Terminal is within 710 meters

Top Value

Top Value - Guests rated this property 9.7/10 on value for money

Excellent room comfort & quality

- Guests have rated this property 9.5/10 on room comfort and quality

Free Wi-Fi in all rooms!

Facilities

Free Wi-Fi

Free parking

Shuttle service

Family room

Luggage storage

Garden

Laundry

Locker

About us

Conveniently situated in the Hakuba Happo-One Snow Resort part of Hakuba, this property puts you close to attractions and interesting dining options.
Your dates are popular among travelersUsers are booking a place in Hakuba every 10 minutes on Agoda.com
Service 10.0
Cleanliness 9.0
Location 9.0
Value for money 9.0

Based on 53 verified reviews

Service

10.0

Cleanliness

9.0

Location

9.0

Value for money

9.0

Facilities

7.0

See map

9.4Exceptional

Location rating score

Exceptional location
Parking
FREE
Closest landmarks
Nonjae
350 m
Yama-ai
640 m
Hakuba Happo Onsen (Hot Spring)
650 m
Nakiyama 3
710 m
Hakuba Happo Bus Terminal
710 m

Good to know

Value for money9.8
Location rating9.0

Rooms available at Hotel El Mayo

Exceptional
Room comfort & quality

9.5

tooltip

Based on 51 reviews from verified travelers

Twin Room
...
  • Room size: 11 m²/118 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices
Standard Room
...
  • Room size: 15 m²/161 ft²
  • Mountain view
  • 3 single beds
Enter dates to see prices
Family Room
...
  • Room size: 21 m²/226 ft²
  • Mountain view
  • 4 single beds
Enter dates to see prices
Japanese-Style Room
...
  • Room size: 15 m²/161 ft²
  • Mountain view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

For your ease of travel around the city, Hotel El Mayo provides shuttle service right where you need it making it easy for you to get to places quickly.

Yes! Hotel El Mayo features laundry service at your fingertips and even hot water linen and laundry washing for whenever you need your favorite clothes clean and fresh all throughout your getaway. Please contact the property for more information.

Hotel El Mayo's policy pertaining to children's bedding considers guests age 2 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

Verified past guests that have stayed at Hotel El Mayo had an average nightly stay of 6 nights at this property.

Hotel El Mayo's most popular month where verified tourists have stayed the most is in February.

Past guests that stayed at Hotel El Mayo have given this property a rating of 10.0 for its remarkable service as the primary highlight for their stay.

60.0% of our verified customer evaluations have given a positive review and comments about this property's food. You can look up on more detailed customer reviews, and comments for Hotel El Mayo down in the review.

Past solo travelers that have stayed at this property have given Hotel El Mayo an average rating of 9.0. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.

Past business travelers that have stayed at this property have given Hotel El Mayo an average rating of 9.2. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

Past families with older children that have stayed at this property have given Hotel El Mayo an average rating of 8.8. You can look up more thorough customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

Check-in is from 03:00 PM, and check-out is until 10:00 AM. You may ask for early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the designated time frame may be charged an additional fee.

More about Hotel El Mayo

More about Hotel El Mayo

Experience Cozy Comfort at Hotel El Mayo in Hakuba, Japan

Nestled in the picturesque surroundings of Hakuba, Japan, Hotel El Mayo offers a warm and inviting retreat for travelers seeking both adventure and relaxation. With its charming ambiance and convenient amenities, this hotel is the perfect base for exploring the stunning Japanese Alps and enjoying the region's world-class ski slopes, scenic trails, and vibrant local culture. Guests can check in from 3:00 PM and enjoy a seamless arrival experience, while the friendly staff ensures a comfortable stay. Check-out is flexible until 10:00 AM, giving you ample time to soak in the beautiful mountain views and prepare for your journey ahead. Families traveling with young children will appreciate the hotel’s welcoming child policy, which allows children aged 0 to 1 to stay free of charge, making it an ideal choice for a family-friendly getaway.

Relax and Unwind with Hotel El Mayo’s Entertainment Facilities

At Hotel El Mayo, guests can enjoy a serene and inviting atmosphere with our beautifully maintained garden, perfect for leisurely strolls or relaxing outdoors amidst nature’s tranquility. The lush greenery provides a peaceful retreat where visitors can unwind after a day on the slopes or exploring Hakuba’s scenic surroundings. Inside, guests are welcomed into our cozy shared lounge and TV area, an ideal space to socialize, relax, or catch up on your favorite shows. Whether you're enjoying a quiet afternoon or winding down in the evening, these communal areas offer a warm and inviting environment to connect with fellow travelers and make your stay even more enjoyable.

Premier Sports Facilities at Hotel El Mayo

Experience the thrill of winter with Hotel El Mayo’s exceptional skiing facilities, perfectly suited for both beginners and seasoned skiers. Nestled in the heart of Hakuba, our hotel provides easy access to pristine slopes and well-maintained ski runs, ensuring an unforgettable alpine adventure. After a day on the snow, unwind and relax in our cozy accommodations, ready to prepare you for another day of exhilarating skiing.

Convenience Facilities at Hotel El Mayo

Experience seamless comfort and convenience during your stay at Hotel El Mayo with a range of thoughtful facilities designed to enhance your visit. Take advantage of the free Wi-Fi available throughout all rooms and in public areas, ensuring you stay connected whether you're relaxing in your room or exploring the vibrant surroundings. For your convenience, the hotel offers luggage storage services and safety deposit boxes, providing peace of mind for your valuables and effortless management of your belongings. Additionally, guests can enjoy quick refreshments from the vending machines or unwind in the exclusive executive lounge, which offers a tranquil space for relaxation or informal meetings. For longer stays or laundry needs, the hotel provides efficient laundry services, making it easy to keep your wardrobe fresh. With these well-considered amenities, Hotel El Mayo ensures a comfortable and hassle-free experience for all guests.

Convenient Transport Facilities at Hotel El Mayo

Hotel El Mayo offers guests the convenience of a complimentary car park, making it easy to explore the beautiful Hakuba area at your own pace. Whether you're arriving by car or planning day trips around the region, the free parking ensures a hassle-free experience from the moment you arrive. To further enhance your stay, the hotel provides a reliable shuttle service, allowing guests to effortlessly reach nearby attractions and ski resorts without the need for additional transportation arrangements. This seamless connectivity ensures you can focus on enjoying your holiday to the fullest, whether you're hitting the slopes or exploring local sights.

Comfort and Convenience with Premium Room Facilities at Hotel El Mayo

Experience a cozy and refreshing stay at Hotel El Mayo, where comfort is prioritized through thoughtfully provided amenities. Each room is equipped with high-quality linens that promise a restful night's sleep, complemented by plush towels that add a touch of luxury to your daily routines. Our attention to detail ensures you feel pampered and relaxed throughout your visit. Toiletries are readily available in every room, offering essential items to enhance your comfort and convenience. Whether you're freshening up after a day on the slopes or preparing for a night out, our selection of toiletries ensures you have everything you need at your fingertips. At Hotel El Mayo, we aim to make your stay as effortless and enjoyable as possible with our well-appointed room facilities.

Experience Winter Wonderland at Hakuba Happo-One Snow Resort

Nestled in the heart of the Japanese Alps, Hakuba Happo-One Snow Resort is a premier destination for winter sports enthusiasts and nature lovers alike. Renowned for its extensive ski slopes, world-class facilities, and breathtaking mountain vistas, the resort offers an exhilarating experience for skiers and snowboarders of all levels. During the winter months, the area transforms into a pristine snow-covered paradise, providing perfect conditions for thrilling runs and scenic alpine adventures.

Seamless Journey from Nearby Airports to Hotel El Mayo in Hakuba

Getting to Hotel El Mayo from the nearest airports is a straightforward and scenic journey that sets the tone for your memorable stay in Hakuba. The closest major airport is Matsumoto Airport, approximately 70 kilometers away, offering convenient access for travelers coming from central Japan. From Matsumoto Airport, guests can take a pre-arranged shuttle service or hire a private taxi, which typically takes around 1.5 hours through picturesque mountain roads leading directly to Hakuba Happo-One Snow Resort. Alternatively, travelers can opt for a rental car to enjoy flexibility and explore the stunning surroundings at their own pace. For those arriving from larger international hubs, Narita International Airport or Kansai International Airport are also viable options, with transfer options including shuttle buses, train services, or flights to Matsumoto or Toyama airports. From Toyama Airport, which is about 90 kilometers from Hakuba, travelers can take a direct bus or train to Hakuba Station, followed by a short taxi ride to Hotel El Mayo. Once you arrive in Hakuba, the hotel is easily accessible, nestled within the beautiful Hakuba Happo-One Snow Resort area, offering a convenient and comfortable start to your alpine adventure. Whether you arrive by air or land, the journey to Hotel El Mayo promises breathtaking views and a warm welcome.

Warm Hospitality and Cozy Comfort at Hotel El Mayo

Guests consistently praise Hotel El Mayo for its inviting and cozy atmosphere, making it a perfect retreat after a day on the slopes or exploring Hakuba. The welcoming environment is complemented by the genuine kindness of the hotel owner, who is described as a very nice gentleman dedicated to ensuring guests have a memorable stay. Visitors often highlight the friendly service and homely vibe that make Hotel El Mayo a highly recommended choice for travelers seeking comfort and heartfelt hospitality in Japan.

Exceptional Customer Satisfaction at Hotel El Mayo in Hakuba

Guests consistently praise Hotel El Mayo for its outstanding staff performance, which ensures a warm and welcoming atmosphere that makes every stay memorable. The hotel’s prime location in Hakuba offers convenient access to local attractions and ski slopes, making it an ideal choice for travelers seeking both adventure and relaxation. Visitors also appreciate the high standards of cleanliness maintained throughout the property, contributing to a comfortable and hygienic environment. With a remarkable overall rating of 9.1 and excellent value for money, Hotel El Mayo stands out as a top-rated accommodation in the area. While the facilities receive a solid rating of 7.0, guests find the overall experience to be highly satisfying, thanks to the attentive service and superb location. Whether for winter sports or exploring Hakuba’s natural beauty, guests leave with positive impressions and a desire to return.

Show less

Amenities and facilities

Excellent8.8

Facilities

Languages spoken
  • English
  • Japanese
Outdoor
  • Bicycles
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Garden
  • Hiking
  • Skiing
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Elevator unavailable
  • Heating in public area
  • Invoice provided
  • Laundry service
  • Lockers
  • Luggage storage
  • Safety deposit boxes
  • Shared lounge/TV area
  • Smoke-free property
  • Smoking area unavailable
For the kids
  • Family/child friendly
  • Family room
Access
  • Fire extinguisher
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Shuttle service
Available in all rooms
  • Accessible by stairs
  • Accessible vanities
  • Adapter
  • Air conditioning
  • Bathtub
  • Cleaning products
  • Clothes rack
  • Fire extinguisher
  • Free bottled water unavailable
  • Hand sanitizer
  • Heating
  • Individual air conditioning
  • Linens
  • Locker
  • Private bathroom
  • Safety/security feature
  • Shared bathroom
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Soundproofing
  • Toiletries
  • Towels
  • Trash cans
  • Washing machine

Location

Hokujo 3020-15, Hakuba Happo-One Snow Resort, Hakuba, Japan, 399-9301

Exceptional9.4

Location

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-1 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until10:00
  • Check-out from06:30
  • Check-in until21:00

Property announcements

Guests with a tattoo may not be permitted to enter public bathing areas and other public facilities. Opening hours for the public bath are16:00 - 2200 To use the property's free shuttle, please make a reservation in advance. Contact details can be found on the booking confirmation.Please inform in advance of your expected arrival time. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation.

Reviews of Hotel El Mayo from real guests

tooltip

All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Verified reviews provided by

Booking.com logo
9.5

Exceptional

Recent ratings trend

10 most recent verified ratings received by the property

  • 9.0
  • 8.0
  • 9.0
  • 9.0
  • 10
  • 9.0
  • 10
  • 10
  • 10
  • 9.0

Most recent

From 51 reviews

  • Cleanliness score 9.5 out of 10 and is a high score in Hakuba
    Cleanliness9.5
  • Facilities score 8.8 out of 10 and is a high score in Hakuba
    Facilities8.8
  • Location score 9.4 out of 10 and is a high score in Hakuba
    Location9.4
  • Room comfort and quality score 9.5 out of 10 and is a high score in Hakuba
    Room comfort and quality9.5
  • Service score 10 out of 10 and is a high score in Hakuba
    Service10.0
  • Value for money score 9.8 out of 10 and is a high score in Hakuba
    Value for money9.8
High score for Hakuba

Rating

9+ Exceptional (26)
8-9 Excellent (11)
7-8 Very Good (3)
6-7 Good (2)
<6 Below Expectation (0)
Guest Type
Language
Showing 42 verified guest comments
Changed to review page 1
  1. 10.0
    Exceptional
    Carl
    Couple

    “El Mayo Exceeds Expectations”

    Things I like
    The owners went out of there way to make our stay enjoyable. Super clean & comfortable rooms. Nice onsen for post ski recovery. Amazing generous Japanese breakfasts varied daily. Nice heated ski storage. The hotel offered a morning shuttle to 3 different mountains & easy free shuttle access from resort bus to return to 50 meters from hotel. A little convenience store at top of road for snacks & drinks. The hotel was able to organize return shipping of skis & bags ( keep the plastic covers that were used to ship them up from airport luggage service) I will definitely stay here again.
    Things I don’t like
    Nothing to do with the property but challenging to get restaurant access as large lines or all booked out in advance.
    Reviewed February 17, 2026
  2. 9.0
    Exceptional
    Sarah
    Couple

    “Hotel with Western and Japanese style rooms close to Echoland”

    Things I like
    This was our second time staying at El Mayo. Last time was just before corona and it was such a great stay we had to come back. The owners are so lovely. I cried both times when we left. This time we tried their breakfast and it was a nice mix of western and japanese. We called from the bus terminal when we arrived and got a pickup. We also got dropped off again when we checked out. They run a free bus to happo one every day and there is a bus stop right out the front to both 47/goryu and iiwatake (which are free). Its a short walk to base camp for busses to other resorts (some paid and some free). Its also a short walk to echoland for dinner or cut back down a back road into happo town if you feel like it, its only about a 15min walk. The wifi was good. They also have a coin laundry and detergent for sale at reception for 50yen. Theres a convenience store/alcohol shop down the end of the street. They have a couple of cats that are a bit shy but i was so proud i got to pat them this time! They like to come out at night and sleep next to the heaters in the kotatsu area. They also have western rooms if you dont want the traditional Japanese tatami futon rooms but we love traditional style rooms. We had a private bathroom in our room aswell.
    Things I don’t like
    There are no tissues or tea or coffee in the room. There was also no coffee, tea, water or anything in the kotatsu area this time. There was coffee, coffee lollies and water last time we stayed and I suggested they add tea as an option too but this time there was only a note about stopping the spread of coronavirus and please do not eat or drink in the kotatsu area. Kinda sad as one of my favourite memories from last time was having a couple of drinks before dinner under the kotatsu and then having a few waters under the kotatsu when we got back. I hope they bring back coffee, water and tea please in kotatsu area in the future. There is no yukata to wear to the onsen. The beds are a little hard. There was a wierd situation in the entranceway of our room where all the doors opened into the same spot (cupboard doors, bathroom door, room door) and they would hit each other and you would get stuck between them. This must just be with some rooms though as we didnt experience that last time. The ski locker room downstairs has locks for your skis and boots but they dont seem to fit most skiis (they are too thin) maybe only old style racing skis. And the boot locks were hard to figure out too. They might only work for snowboard boots.
    Reviewed March 24, 2023
  3. 10.0
    Exceptional
    Christopher
    Couple

    “we enjoyed our stay very much, very close location to multiple mountains in the Hakuba valley”

    Things I like
    The Japanese style breakfasts were delicious, we were taking care of like family. very clean
    Things I don’t like
    everything was great
    Reviewed January 23, 2025
  4. 10.0
    Exceptional
    Duong
    Couple

    “We loved our stay. The hotel was clean, comfortable, and the couple running the hotel were very kind. Breakfast in the m”

    Things I like
    The hotel was clean, comfortable, and close to the ski resort.
    Reviewed February 27, 2025
  5. 8.0
    Excellent
    Chayanis
    Couple

    “Very good”

    Things I like
    Both owners are very nice and helpful. They tried a lot to communicate to their guest. There are two cute & chubby cat to welcome you too.
    Things I don’t like
    No kettle and hair dryer in the room. If we want to use a hair dryer we need to go to the onsen downstair. Wifi signal is weak sometimes.
    Reviewed January 09, 2026
Changed to review page 1

This is a popular property. Don't miss out!