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GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)

Removed from saved list

8.2

Excellent

2,232 reviews

2,232 reviews

Housekeeping47
Breakfast15
View6
See map

8.3

Excellent

Location rating score

Excellent location - 320 meters from city center
Exceptional for walking
Parking
FREE
Walkable places
Hollywood Discotech

70 m

Big C Super Center Pattaya

150 m

Soap Spa

190 m

Pattaya Laan Pho Park

230 m

Central Marina Pattaya

230 m

Popular landmarks
Pattaya Beach

780 m

Beach Rd

1.1 km

Central Festival Pattaya Beach

1.4 km

Walking Street Pattaya

2.9 km

The Sanctuary Of Truth

3.1 km

Closest landmarks
Central Center Pattaya South Parking

150 m

Noir Pub

280 m

Travel Expert

360 m

Pensri Bar‎

370 m

Alcazar Cabaret

390 m

GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)

292 Soi Pattaya Nuea 7, Petchtrakul Road, North Pattaya, Pattaya, Thailand, 20150 - See map

In addition to the standard of SHA, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the North Pattaya part of Pattaya, this property puts you close to attractions and interesting dining options. Be sure to set some time aside to visit Walking Street Pattaya as well as Pattaya Beach nearby. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

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Highlights

450 meters to Art in Paradise Pattaya

Check-in [24-hour]

Airport transport

Excellent breakfast

780 meters to the beach

SHA Certified

Prevent the spread of COVID-19 with public and firms’ health safety measures.

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit

Facilities

Transport to airport

Car park

Shuttle service

Complimentary WIFi in all rooms

Kids club

Swimming pool [outdoor]

Front desk [24-hour]

Check-in/out [express]

This property is in high demand!

7 travelers have booked today.

Value for money8.4
Distance to city center0 km
Location rating8.3
Nearest airportU-Tapao International Airport (UTP)
Distance to airport32.0 km

Rooms available at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)

Family Suite - 2-Bedroom
...
  • Room size: 100 m²/1076 ft²
  • Partial sea view
  • 4 single beds
Enter dates to see prices
Premium Grand Room with Terrace
...
  • Room size: 50 m²/538 ft²
  • Partial sea view
  • 2 single beds or 1 double b...
Enter dates to see prices
Deluxe Double or Twin Room with Bathtub
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Superior Double or Twin Room
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Junior Suite
...
  • Room size: 100 m²/1076 ft²
  • Sea view
  • 2 double beds & 2 double be...
Enter dates to see prices
Superior Double or Twin Room with bathtub
...
  • Room size: 50 m²/538 ft²
  • Outdoor view
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe Double or Twin Room
...
  • Room size: 60 m²/646 ft²
  • Outdoor view
  • 2 double beds
Enter dates to see prices
Premium Grand Suite with Terrace
...
  • Room size: 60 m²/646 ft²
  • Partial sea view
  • 2 single beds or 1 double b...
Enter dates to see prices
Grand Suite
...
  • Room size: 60 m²/646 ft²
  • Partial sea view
  • 2 single beds or 1 double b...
Enter dates to see prices
Grand Room
...
  • Room size: 50 m²/538 ft²
  • Partial sea view
  • 2 single beds or 1 double b...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)?

GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 2400 THB. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. Self-parking is conveniently available at the hotel.

Is breakfast offered at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)?

Start your mornings right, with the continental and buffet breakfast options offered at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus). There's an additional charge of 14 USD for adults and 250 THB for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)?

GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) features an on-site restaurant for your dining convenience. Meals served include breakfast and lunch. You can pick and choose from a wide array of cuisines including Chinese and international. Dishes are served in buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings can be hosted at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus). Small or intimate events like birthday parties, honeymoons and graduation parties can also be accomodated. Wireless internet service is offered to help your event go smoothly.

Can business events be hosted at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)?

On-site venues and convenient event services make GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) an ideal choice for hosting events such as seminars, conferences and meetings. The 3 venues can accommodate up to 110 people. An extensive range of facilities and services including free Wi-Fi and meeting stationery is available to help your business meeting or event a successful one.

What is the smoking policy at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)?

GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)?

The closest train, metro, or bus station is Bus Terminal, 1.3 km away from GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus).

What restaurants are nearby GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)?

GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)’s neighborhood is North Pattaya which includes popular restaurants such as Shabushi - Central Marina, Krua Nha Bann and Differ Pub On The Beach.

What popular shopping places are close to GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)?

Located in the North Pattaya area, GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) is close to great shopping choices like Terminal 21 Pattaya, CentralMarina and Central Marina Pattaya.

What are popular attractions near GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)?

GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)’s location in the North Pattaya neighborhood makes it close to famous attractions including Art in Paradise Pattaya, Drinking Street and Soap Spa.

What popular beaches are close to GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)?

GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)’s North Pattaya neighborhood also includes Naklua Beach.

Show more questions
See map

Explore the neighborhood

What people love about GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)

  • 7.2

    Very good
    Breakfast

    "Shame as staff were great, also breakfast was very good."

    Ian

    |

    August 7, 2022

  • 8.4

    Excellent
    Staff 

    "Good hotel with friendly staff."

    Dylan

    |

    July 19, 2022

  • 10

    Exceptional
    Spaciousness

    "Room very big for 3 people double bed and extra bed very comfortable."

    Wirote

    |

    July 17, 2022

Property ranking|Compared to 3,913 Pattaya properties
See all rankings
Room size
61 sqm.
Value for money score
8.4/10
Location score
8.3/10
Service score
8.5/10
Bigger than
95
%
of Pattaya properties
Better than
92
%
of Pattaya properties
Better than
92
%
of Pattaya properties
Better than
92
%
of Pattaya properties
Overall rating:

8.2

Excellent
2,232 reviews
Cleanliness
8.4
Facilities
7.8
Location
8.3
Read all reviews >
What travelers say they love:
Staff are very informative and will help with any request.
Matthew from Australia
Solo traveler
More about GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)

More about GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)

GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)

Take a good wander and unveil the wonder of Pattaya with a stay at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus). Explore the genuine Pattaya that most travelers never see, with a stay at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) -- located only 2.9 km from Walking Street Pattaya.
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) offers numerous on-site facilities to satisfy even the most discerning guest. Keep up with all your communications easily with the hotel's free Wi-Fi. Getting from and back to the airport can be easily arranged with the hotel's airport transfer services. Shuttle services provided by GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) makes it easy to plan your day trips, sightseeing, and more around Pattaya.
Guests can enjoy free parking right at the hotel. Front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes can assist with your needs. Getting tickets for the city's best entertainment is easy through the hotel's ticket service and tours. Packing light is possible at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) thanks to the hotel's dry cleaning service and laundry service keeping your clothes clean.
Feeling lazy? In-room conveniences like 24-hour room service, room service and daily housekeeping let you get the most out of your room time. Forgot to pack something? All your last-minute needs can be fulfilled by the convenience stores, saving you time and hassle. For the comfort and health of all guests, smoking is not permitted anywhere within the hotel. Smoking is allowed only in the designated smoking areas provided by hotel.
Enjoy the services offered at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) from the convenience of your guestroom. For your comfort, some rooms at the hotel are equipped with blackout curtains and air conditioning. Some rooms at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) even come with extra design features such as a balcony or terrace. In-room entertainment amenities are available in some rooms and include television and cable TV.
In some select rooms, you can find a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea at your disposal. GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) also provides a hair dryer, toiletries, bathrobes and towels in bathrooms for select rooms.


Dining and things to do

Every day at GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) begins with a delicious in-house breakfast. Enjoy the morning bliss with a sip of good coffee at the cafe located in the hotel. A variety of convenient and tasty dining options are waiting for you at the hotel, for whenever you get hungry. A memorable night with your travel companions can be had without going far, at the hotel's bar and nightclub.
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) offers unique recreational opportunities for all guests. Be sure to spend some time exploring the beach, which is accessible directly from the hotel. End your days in total relaxation with a visit to the salon and solarium. Spend some time relaxing at the hotel's pool.
Sip your favorite cocktail outdoors at the hotel's poolside bar. Check out the hotel's fitness facility to stay fit and firm on vacation. Engage in some easy evening fun with other guests with the hotel's golf course on site. Grab some last-minute needs or local souvenirs for yourself or those back home without having to go anywhere at the shops and souvenir shops available right at on-site.


Around the property

GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) is the perfect spot to explore Pattaya's fascinating cultural sights and attractions. Experience local culture through architecture at The Sanctuary Of Truth located 3.1 km away. Enjoy the simple pleasures of an oceanside getaway, with Pattaya Beach located 1.8 km away, where you can turn a good day into a great one with a sea view.


Reasons to stay here

Get more than you bargain for here, which scores value for money higher than 91% of the city's accommodation.
Past guests love the cleanliness here, ranking it higher than 91% of the city's accommodation.
Staff and service here are considered high quality by past guests whose ratings put it above 92% of the city's options.

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Amenities and facilities
Very good
Facilities

7.8

Most talked about facilities

Breakfast

9 mentions

Housekeeping

7 mentions

Swimming Pool

4 mentions

Food & Dining

3 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Korean
  • Thai

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Golf course [on-site]
  • Nightclub
  • Solarium
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Food delivery
  • Gift/souvenir shop
  • Hair salon
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Kids club
  • Swimming pool [kids]

Land sports

  • Golf course (within 3 km)

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Bicycle parking
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Shuttle service
  • Transport to airport

Available in all rooms

  • A/C
  • Balcony/terrace
  • Bathrobes
  • Blackout curtains
  • Complimentary coffee (instant)
  • Complimentary drinking water
  • Free tea
  • Hair dryer
  • Lock box in room
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Seating area
  • Shower
  • Slippers
  • Sofa
  • Toiletries
  • Towels
  • TV [flat screen]
  • Wi-Fi [complimentary]
Location
292 Soi Pattaya Nuea 7, Petchtrakul Road, North Pattaya, Pattaya, Thailand, 20150
Excellent
Location

8.3

Airports

  • U-Tapao International Airport (UTP)
    32.0 km 57 min drive
  • Suvarnabhumi Airport (BKK)
    84.3 km

Public transportation

  • Bus Terminal
    1.3 km
  • Pattaya Railway Station
    1.9 km

Hospital or clinic

  • Soi 3 Dental Clinic
    460 m

Shopping

  • Pattaya Floating Market
    8.6 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Pattaya Beach
    780 m
  • Beach Rd
    1.1 km
  • Central Festival Pattaya Beach
    1.4 km
  • Walking Street Pattaya
    2.9 km
  • The Sanctuary Of Truth
    3.1 km
  • Big Buddha Temple
    4.2 km
  • Million Years Stone Park & Pattaya Crocodile Farm
    4.3 km
  • Jomtien Beach
    5.8 km
  • Pattaya Floating Market
    8.6 km
  • Koh Lan
    12.7 km

Nearby landmarks

  • Hollywood Discotech
    70 m
  • Central Center Pattaya South Parking
    150 m
  • Big C Super Center Pattaya
    150 m
  • Soap Spa
    190 m
  • Pattaya Laan Pho Park
    230 m
  • Central Marina Pattaya
    230 m
  • CentralMarina
    250 m
  • Noir Pub
    280 m
  • saopy massage
    330 m
  • Tuxedo Illusion Hall
    350 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-in until23:59
  • Check-out from06:00
  • Check-out until12:00
  • Reception open until23:59

Getting around

  • Airport transfer fee2400 THB
  • Distance from city center0 km
  • Travel time to airport (minutes)56

Extras

  • Breakfast charge (unless included in room price)14 USD
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Local Tax ID/ Rental License0205554029980
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors17
  • Number of restaurants1
  • Number of rooms 287
  • Room voltage220
  • Year property opened2015

Parking

  • Daily parking fee0 USD

Reviews of GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus) from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.4
Facilities7.8
Location8.3
Service8.5
Value for money8.4
High score for Pattaya
Rating
9+ Exceptional (415)
8-9 Excellent (160)
7-8 Very Good (202)
6-7 Good (61)
<6 Below Expectation (159)
Time of the year
Mar - May (201)
Jun - Aug (251)
Sep - Nov (275)
Dec - Feb (270)
All guests (2,232)
All room types
All languages

Show reviews that mention 

Showing 996 verified guest comments
12345
9.6
Exceptional
Amarnadh from India
Family with young children
Premium Grand Room with Terrace
Stayed 3 nights in November 2019

Exceptional”

Spacious and clean rooms. Very nice breakfast buffet. At the time of check in I informed the reception staff we were there to celebrate my daughter's birthday. They surprised us with a homemade birthday cake. Central Marina, Big C, Seven Eleven, Family mart are all in a walking distance. We enjoyed our three night stay at Grand Palazzo Hotel Pattaya.

Reviewed November 17, 2019

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Dear Valued Guest, Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. Look forward to welcoming you back in the not too distant future for another great staying experience. Best Regards, Lalana P. Guest Relations Officer

Responded November 22, 2019
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
8.4
Excellent
amornrat from Thailand
Group
Grand Room
Stayed 2 nights in March 2019

Great place to stay in Pattaya for family and friends”

Great location to go around North Pattaya area. We were very impressed with the sheer size of the room, hugh bathroom and big comfortable beds and pillows. Although breakfast was not included in our package, the hotel is so close to La Baguette around the Dolphin rotunda where they serve great breakfast. After Tiffany show, we were able to have dinner at Terminal 21 that's so close to the hotel. The staff was very friendly and accommodating providing us with all the informative we asked. Our only wish is they would invest in new towels. their towels were no longer white. But all in all, we shall choose this hotel again next time we return to Pattaya.

Reviewed March 31, 2019

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Dear Khun Amortrat It was a pleasure reading your review of the Grand Palazzo Hotel,we are very glad that our location impressed,and we are truly appreciate your feedback and while we are happy you received friendly service from our team we look forward to sharing your compliments with them. however we apologize we were not able to provide you with the quality of services you deserve Your concern is being addressed to the proper department and it will help us to improve our ability to serve you in the future We look forward to welcoming you again soon. Best Regards, Lalana P Guest Relations Officer

Responded March 31, 2019
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
9.6
Exceptional
Peter from United Kingdom
Solo traveler
Grand Room
Stayed 8 nights in May 2018

Simply fantastic”

This was easily the best hotel I have ever stayed in anywhere. It provided the comfort and service of a luxury hotel at a bargain rate. I am told it opened only 18 months ago and it seemed to have very low occupancy during my stay. It will take time to build a reputation but I am sure it will succeed. My room was lovely with a huge, comfortable bed that ensured deep sleep. All the fittings were top notch, particularly the power shower. The staff were friendly and very efficient. The hotel is located slightly away from the action but its tuk-tuk is always available to take you down to Beach Road. I will definitely return to the Grand Palazzo.

Reviewed May 21, 2018

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Dear Mr.Peter, Thank you so much for this amazing review! The team here works extremely hard behind the scenes and we are grateful that you took the time to share your thoughts and experience with us. We happy to hear that you enjoy with our hotel service. We hope you continue you to have an amazing holiday and hope to see you all again soon! Thank you!! Best Regards, Pimchanok A. (Mo) Guest Relations Officer

Responded October 21, 2018
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
8.8
Excellent
Tse from Hong Kong SAR, China
Family with teens
Grand Suite
Stayed 2 nights in December 2018

Excellent”

We booked this hotel to celebrate my parents’ anniversary and my mother’s birthday. However, the staffs forgot my request which was shown in the booking. When I reminded them at check-in, all the front desk staffs suddenly sang a birthday song at the lobby. My mother was surprised; however, the surprise came with wrong time and wrong place. I believe it can have a better arrangement if the hotel staffs read my request in details. Apart from the embarrassing surprise, we had a very good time at the hotel. The hotel is situated close to Central Marina and is in a walking distance to Terminal 21. It also provides free shuttle bus to the beach. Therefore, we could access most of the attractions easily. Furthermore, the room is huge. Staff are helpful and friendly. Especially a lady, I guess who is the manager of the Hotel. She took care of us during breakfast. She also arranged an addition shuttle bus for my family to the beach. We are very appreciated what she did on our last day of stay. We will definitely book this hotel when we visit Pattaya again.

Reviewed January 16, 2019

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Dear Sir/Madam, Thank you for choosing stay with us here at Grand Palazzo hotel. We are glad to know that you enjoyed our service. However, we do apologize for the embarrassing surprise you have experienced during your stay. Your comments will be shared with related teams for any necessary improvements. We hope to have the opportunity to welcome you back again the future. Best Regards, Kamolthida P. Guest Relations Officer

Responded January 26, 2019
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
10.0
Exceptional
Bac from Vietnam
Family with young children
Grand Room
Stayed 2 nights in July 2018

Good hotel”

Staff helpfull and friendly, i will book this hotel again when i come back pattaya city. Special: Thank so much to a girl (manager of hotel) for helpful to me. welcome you come my hanoi capital BAC NGUYEN bac@vtt.vn

Reviewed July 28, 2018

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Dear Bac, Thank you for choosing Grand Palazzo hotel as your vacation destination in Pattaya. We're glad that you were impressed with our hotel and appreciate your kind words about how our Hotel and it would be our great pleasure to welcome you again in the near future. Best Regards, Pornchai S. Front office manager

Responded August 07, 2018
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
10.0
Exceptional
Cheuk from United Kingdom
Solo traveler
Grand Room
Stayed 7 nights in December 2019

Great hotel and value for money ”

A short walk away from the busiest part of Pattaya but still can enjoy the wonderful part of the area. Hotel is clean and staff are helpful. Extra check on visitors and made me feel safe to stay in the hotel.

Reviewed January 12, 2021

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9.2
Exceptional
charnchai from Thailand
Family with young children
Grand Room
Stayed 1 night in March 2019

Great location with north pattaya and Terminal 21”

Great location with north pattaya and Terminal 21 but the facility is not good enough

Reviewed April 01, 2019

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Dear Khun.Charnchai, Thank you for choosing to stay with us while in Pattaya, we are very glad that our location impressed and we are very sorry for the condition of your room. We will address your comments with our team as we work to improve our guest experience. Your input is genuinely helpful, as it is the first step in identifying areas where we can better our guest services. We hope you will come visit us in the future Best Regards, Lalana Guest Relations Officer

Responded April 01, 2019
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
8.8
Excellent
Tony from Thailand
Couple
Grand Room
Stayed 2 nights in July 2018

Great staff”

The check in process was excellent, straight forward and quick, with excellent reception staff who spoke good English. I booked the hotel as a birthday treat for myself and partner, as it's location was close to the bars we wished to frequent. The hotel staff confirmed that smoking was not permitted in the room, including the balcony, not a problem fir me, but a bit over the top fir my partner who is a smoker. The hotel is just 18 months old, I had seen it being built, and whilst the common areas are all in excellent order, I was disappointed with a number of items in our room. 1 Grouting to the floor tiles in bedroom and bathroom already missing. 2 Grouting has already been replaced in the shower area, and does not match. 3 Dressing gowns are supplied, but no hook in the bathroom. 4 No spare toilet tissue. 5 The position of the electric socket for tea/coffee making means that the kettle boils against the black side of the wardrobe, which is already discoloured. Positioning to the right side would have allowed the kettle to boil against a clear glass partion. 6 There are 2 power sockets in the room, both on the small desk area. Adequate, but no socket by the bedside cabinets means that your phone is not accessible without getting out of bed. This really should have been thought about in the design faze. 7 Scuffs on the walls, and chips to the edges of the room furniture after just 18 months occupancy does not bode well for longevity. In summary, the staff are excellent, but the room does not live up to it's 5 Star rating.

Reviewed July 08, 2018

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Dear, Thank you for sharing your 5 star review with us and other travelers, we sincerely appreciate your compliments and hope to see you again in the near future. Thank you again. Respectfully, Lalana Guest Relations Officer

Responded July 14, 2018
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
8.8
Excellent
orapan from Thailand
Family with teens
Family Suite - 2-Bedroom
Stayed 2 nights in October 2018

Spacious room and Good location”

The two-bedroom suite is perfect for a family with children. The rooms are huge, clean, and in a very good condition. The location is next to Central Department Store - Festival Pattaya. So convinience!!

Reviewed October 16, 2018

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Dear K.Orapan, Thank you for sharing your wonderful review with us, we sincerely appreciate your kind comments and for sharing your experience with other travelers. We are happy to hear that you enjoy with our hotel room and location. Please come back and see us again as it will be our pleasure to welcome you back. Respectfully, Pimchanok A. (Mo) Guest Relations Officer

Responded October 21, 2018
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
8.0
Excellent
DAVID from United Kingdom
Solo traveler
Grand Room
Stayed 16 nights in May 2019

Great hotel”

Stayed here many times. Staff always good and attentive. Gym was out of action this time as it was converted into a function room which was a bit disappointing. Room cleaning was ok but not up to standard of last times I have stayed here. Rooms are big and the beds are the best I have ever experienced in a hotel of any class anywhere in the world. All in all a very good and enjoyable stay at the Palazzo and I will be returning at Christmas.

Reviewed June 03, 2019

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Dear , DAVID Thank you so much for this amazing review! The team here works extremely hard behind the scenes and we are grateful that you took the time to share your thoughts and experience with us. We hope you continue you to have an amazing holiday and hope to see you all again soon! Thank you!! Best Regards, AUNG Guest Relations Officer

Responded June 06, 2019
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
8.4
Excellent
CHI from Hong Kong SAR, China
Family with teens
Family Suite - 2-Bedroom
Stayed 3 nights in August 2018

Excellent”

Staffs Is Very Nice & Helpful,Room Is Clean But Have Shoes Print On The Pillow, Near BigC,Have Some Place ForEat ,7-11 Just Near Hotel ,But too Far Away From Pattaya Beach .

Reviewed September 09, 2018

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Dear Chi, Thank you for sharing your review with us, all feedback good and bad allow us the opportunity to grow and evolve with our guest and their request to ensure we provide exceptional service. I will be sure to share your comments with related department so we can make this an easier process in the future. Thank you again for your feedback and we truly appreciate your review! Respectfully, Kamolthida P. Guest Relations Officer

Responded October 08, 2018
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
9.6
Exceptional
Said from Oman
Couple
Grand Suite
Stayed 5 nights in July 2017

I enjoy my stay I request for late check out they approved within a minute I wll go back again.”

The breakfast was very good but they should consider having also Halal food for Muslims ,especially many arabs from gulf states are visiting pattaya.

Reviewed July 18, 2017

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Dear Mr.Said, We are really appreciated for your kind words and comments that you gave us. Your comments meant so much to us. In addition, we will take your suggestion into account about Halal food. As we recognized that there are more and more Muslims travelers come visiting Pattaya and they are our valuable guests as you are. Thus, we try our best to serve our valuable guests. We are grateful that you chose to stay at our property and you enjoyed your stay with us. We will try our best effort to offer you the best service for your next stay and looking forward to see you again in near future sir. Last but not least, thank you so much for your kind review. Have a great 2017 Mr.Said Grand Palazzo Hotel Pattaya

Responded July 21, 2017
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
8.0
Excellent
TAKASHI from Japan
Business traveler
Premium Grand Suite with Terrace
Stayed 2 nights in August 2018

High cost performances”

Here has good service. Specialy, the buffe of morning is very nice. A lot of food, large space, And clean room. Location is not near from Pattaya beach. So, If you want to access to their, You have to use Taxi or any service. Totaly, This hotel is very good.

Reviewed August 13, 2018

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Dear Takashi, Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. We are happy to hear that you enjoy with our breakfast. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. And now we have a shuttle bus to take you to the beach for free. Look forward to welcoming you back in the not too distant future for another great staying experience. Best Regards, Pimchanok Amnuayyonvaree (Mo) Guest Relations Officer

Responded October 14, 2018
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
9.2
Exceptional
MS from Thailand
Family with young children
Grand Suite
Stayed 3 nights in September 2017

Nice service, clean and close to shopsl”

Pro:huuuge hotel with fantastic amenities like wifi, huge pool, gym and the rooms are massive. Location is fantastic in terms of walking distance to shops but far from the main walking street. But it does have a free ride there from the hotel. Con: didn't get ANY sleep the first night as the night club 1 block away pumps music so loud you can actually Hear the lyrics and bass 12 stories up. We had to move rooms and could still hear it. This is a major problem for the hotel and needs to be sorted. If you stay there make sure to ask to be farthest away possible on the other side of the hotel away from the doof doof.

Reviewed September 28, 2017

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Dear Ms from Thailand Greeting from Grand Palazzo Hotel Thank you so much for choosing us as your preferred stay, In addition, we feels grateful for your kind words and compliment, especially our hotel room and amenities. And of course, we have a free ride from our hotel to the beach road just only for our beloved customer. However, we feels really sorry and want to forward you our sincere apologies toward those night club noise. As we are the city hotel where number of entertainments destination are surrounded. We cannot command them to lower the noise or turn off the beat. On the otherhand, we tried to do whatever it take to make our guest the most comfortable. Room selection for special guest like you is a must. As long as you have a pleasant stay, we are more than happy to do so. Last but not least, we are blessed that you came and hope that we can serve you again in anytime soon. Thank you so much once again. Have a great year of 2017. สวัสดีครับ Guest relation manager

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GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
10.0
Exceptional
cara from Philippines
Family with young children
Grand Room
Stayed 1 night in October 2019

Great stay”

One thing i really like about this hotel is the room we got, it was spacious,carpeted and clean and the bed was wide enough for the 3 of us. They also got a business center in the lobby area. Location is great. Theres a 7 eleven right infront of it and a supermarket infront. Its also a walkng distance to the beach and terminal 21. i love and enjoyd our stay in this hotel. Highly recommended

Reviewed November 23, 2019

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Dear Ms. Cara, Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. We are happy to hear that you enjoy with our room and location. we hope that we will have the pleasure of your company again when visiting Pattaya. Best Regards, Lalana P. Guest Relations Officer

Responded November 25, 2019
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
10.0
Exceptional
Sarah from Japan
Couple
Grand Room
Stayed 1 night in April 2019

Exceptional”

For such a cheap price, we were surprised at how fancy and upscale this hotel was. The room was very spacious and clean. Staff were friendly and helpful. And great location!

Reviewed May 01, 2019

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Dear Ms. Sarah, Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. Look forward to welcoming you back in the not too distant future for another great staying experience. Best Regards, Lalana P. Guest Relations Officer

Responded May 01, 2019
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
10.0
Exceptional
kevin from United Kingdom
Solo traveler
Grand Room
Stayed 4 nights in September 2018

Exceptional Hotel”

Wonderful stay at this hotel, Room are very clean and large, great balcony. Location is very close to 2nd Rd and easy to walk through soi 3 to the beach. Close enough to the nighlife but also far enough away so not a disturbance. Great selection of Thai BBQ also very close and within walking distance. Staff were very friendly and check and out was completed quickly and without fuss. Looking forward to staying here again in November.

Reviewed September 14, 2019

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Dear Sir/Madam Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. Look forward to welcoming you back in the not too distant future for another great staying experience. Best Regards, Akanit P. Guest Relations Officer

Responded September 15, 2019
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
10.0
Exceptional
DAVID from United Kingdom
Solo traveler
Grand Room
Stayed 21 nights in December 2017

Five star experience”

Check in. Fast and efficient. Bell boy was informative when showing the room. Room. Excellent. Massive comfortable bed. Great shower with choice of functions. WiFi reliable and fast. Work desk and upholstered chair. Upholstered reading chair and foot rest. Nice sized balcony with table and chairs. Large tv with a good choice of channels. Bathrobes and slippers supplied daily. Facilities. Pool is cold at this time of year and does not get any sun after 11am. Pool will warm up as the summer gets going though. I swam daily but it was a shock to the system at first. Gym has 2 treadmills, 2 cross trainers and 2 bikes. It has free weight dumbbells up-to and including a pair of 20kg dumbbells and a multi use resistance machine. Lots of space in the gym for yoga / stretching. Staff. Not had much to do with the staff but when needed I found them polite and informative. Conclusion. Enjoyed my time here and will be coming back. Nothing really negative to say and I stayed for 3 weeks.

Reviewed January 09, 2018

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Dear Mr.David, Thank you so much for your kind words of appreciation, as well as your detailed review of your visit with us at Grand Palazzo hotel, Pattaya. , we hope you had a great time. I will be sure to share these encouraging words with the team, especially those concerned in making your stay so enjoyable. We sincerely appreciate your compliments and hope to see you again in the near future. Thank you again. Best Regards, Pimchanok Amnuayyonvaree (Mo) Guest Relations Officer

Responded October 21, 2018
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
8.8
Excellent
Aarin from Thailand
Business traveler
Grand Room
Stayed 1 night in September 2019

Spacious, affordable and good location”

Price is very affordable and worth it considering the spacious room, luxury ambiance and good location. Hotel is nearby two malls - Central Marina and Terminal 21. Food is good too.

Reviewed September 10, 2019

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Dear , Aarin Thank you so much for this amazing review! The team here works extremely hard behind the scenes and we are grateful that you took the time to share your thoughts and experience with us. We hope you continue you to have an amazing holiday and hope to see you all again soon! Thank you!! Best Regards, Akanit P. Guest Relations Officer

Responded September 11, 2019
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
8.8
Excellent
HANJAE from South Korea
Solo traveler
Grand Room
Stayed 1 night in August 2019

Asian hotel”

The room was more spacious than what I expected. Bed was so cozy and washroom was nice. And there are lots of channel you can watch in the room. I don't want to recommend to someone who don't want to stay with loud Asian. There are a lot of Asian in the hotel. You would be annoying in your room sometimes.

Reviewed August 18, 2019

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Dear Mr. Hanjae, Thank you for your review. We sincerely appreciate your kind comments,, we are very glad that you impress our hotel room, we strive to make each and every guest feel comfortable while staying with us,We hope to welcome you again in the near future. Best regards, Pailin K. Duty Manager

Responded August 18, 2019
GRAND PALAZZO HOTEL PATTAYA (SHA Extra plus)
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