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Grand Ion Delemen Hotel
Grand Ion Delemen Hotel
Grand Ion Delemen Hotel
Grand Ion Delemen Hotel
Grand Ion Delemen Hotel
Grand Ion Delemen Hotel
Grand Ion Delemen Hotel

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7.6

Very good

15,592 reviews

15,592 reviews

Housekeeping581
View525
Breakfast478
See map

7

Very good

Location rating score

Very good location - 1.03 kilometers from city center
Parking
Available
Popular landmarks
Ripley's Believe It Or Not! 1.3 km
First World Plaza 1.4 km
Snow World 1.5 km
Sky Avenue 1.5 km
Genting SkyWorlds Theme Park 1.7 km
Skyway 2.2 km
Chin Swee Caves Temple 2.3 km
Masjid Yayasan Mohamed Noah 3.6 km
Genting Strawberry Leisure Farm 4.5 km
Gunung Bunga Buah 8.4 km
Nearby landmarks
Gunung Hulu Kali 370 m
Highlands Mushroom 560 m
CIMB Bureau Exchange 680 m
Kolej Antarabangsa Genting 700 m
Highlands Boarding International School 720 m
Genting Highland Post Office 1.0 km
Genting Hotel 1.3 km
Genting Bowl 1.3 km
Ripley's Believe It Or Not! 1.3 km
First World Plaza 1.4 km
2020

Grand Ion Delemen Hotel

Jalan Ion Delemen 1, Genting Highlands, Genting Highlands, Malaysia, 69000 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Conveniently situated in the Genting Highlands part of Genting Highlands, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Genting SkyWorlds Theme Park. Rated with 5 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.

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Highlights

Check-in [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Excellent food & dining

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property only accepted fully vaccinated individual. Property may request additional documentation from guests to validate identification, proof of fully vaccinated documents, travel itinerary, and other relevant information. Please contact the property for more details."

Facilities

Front desk [24-hour]

Car park

Shuttle service

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

Check-in/out [express]

Luggage storage

This property is in high demand!

87 travelers have booked today.

Value for money7.7
Distance to city center53km
Location rating7.0
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport43.0 km

Rooms available at Grand Ion Delemen Hotel

3 Bedroom Suite
...
  • Room size: 126 m²/1356 ft²
  • Balcony/terrace
  • 1 king bed & 1 queen bed & ...
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2 Bedroom Suite
...
  • Room size: 100 m²/1076 ft²
  • Balcony/terrace
  • 1 king bed & 2 single beds
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One Bedroom Suite
...
  • Room size: 52 m²/560 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
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Deluxe Double Room
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 1 double bed
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Deluxe Twin
...
  • Room size: 30 m²/323 ft²
  • Balcony/terrace
  • 2 single beds
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Family Suite
...
  • Room size: 75 m²/807 ft²
  • Balcony/terrace
  • 1 double bed & 1 bunk bed
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2-Bedroom Deluxe Apartment
...
  • Room size: 65 m²/700 ft²
  • Balcony/terrace
  • 1 double bed & 2 single bed...
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Studio Deluxe Room
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 1 double bed or 2 single be...
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Studio
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 1 double bed or 2 single be...
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Penthouse
...
  • Room size: 293 m²/3154 ft²
  • Balcony/terrace
  • 2 queen beds and 1 king bed...
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Frequently asked questions

What time is check-in and check-out at Grand Ion Delemen Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Grand Ion Delemen Hotel?

For those who wish to drive their own cars, Grand Ion Delemen Hotel has a car park right on site for maximum convenience. If you're looking for an easy way to get around Genting Highlands with private transportation, the resort can arrange taxi service.

Is breakfast offered at Grand Ion Delemen Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Grand Ion Delemen Hotel. There's an additional charge of 60 MYR for adults and 30 MYR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Grand Ion Delemen Hotel?

Grand Ion Delemen Hotel features 3 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including international and western. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Grand Ion Delemen Hotel?

You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings can be hosted at Grand Ion Delemen Hotel. In-house catering service is offered to help your event go smoothly.

Can business events be hosted at Grand Ion Delemen Hotel?

On-site venues and convenient event services make Grand Ion Delemen Hotel an ideal choice for hosting meetings. All available venues come in different styles and sizes and can accommodate up to 250 people. An extensive range of facilities and services including free Wi-Fi and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Grand Ion Delemen Hotel?

Grand Ion Delemen Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Grand Ion Delemen Hotel?

The closest train, metro, or bus station is Genting Highlands Bus Terminal, 1.5 km away from Grand Ion Delemen Hotel.

What restaurants are nearby Grand Ion Delemen Hotel?

Grand Ion Delemen Hotel’s neighborhood is Genting Highlands which includes popular restaurants such as Starbucks Coffee, Beauty In The Pot and Burger & Lobster.

What popular shopping places are close to Grand Ion Delemen Hotel?

Located in the Genting Highlands area, Grand Ion Delemen Hotel is close to great shopping choices like First World Plaza and Sky Avenue.

What are popular attractions near Grand Ion Delemen Hotel?

Grand Ion Delemen Hotel’s location in the Genting Highlands neighborhood makes it close to famous attractions including Genting SkyWorlds Theme Park, Chin Swee Caves Temple and Snow World.

What popular natural sightseeing spots are close to Grand Ion Delemen Hotel?

Grand Ion Delemen Hotel is located within Genting Highlands, which makes it conveniently close to natural sights including Gunung Hulu Kali, Bukit Tunggul and Bukit Keruk.

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See map

Explore the neighborhood

What people love about Grand Ion Delemen Hotel

  • 8

    Very good
    Cleanliness

    "We enjoy our stay ,clean and good view"

    Chin

    |

    October 21, 2022

  • 8.8

    Excellent

    "Had a nice overnight stay."

    Len

    |

    October 19, 2022

  • 10

    Exceptional

    "This is far the best hotel with the best view!"

    Achmad

    |

    October 18, 2022

Property ranking|Compared to 708 Genting Highlands properties
See all rankings
Room size
65 sqm.
Cheapest price score
Couples review score
7.8/10
Service score
8.1/10
Bigger than
96
%
of Genting Highlands properties
Better than
94
%
of Genting Highlands properties
Better than
87
%
of Genting Highlands properties
Better than
80
%
of Genting Highlands properties
Overall rating:

7.6

Very good
15,592 reviews
Cleanliness
7.8
Facilities
7.7
Location
7.0
Read all reviews >
What travelers say they love:
Hotel is very clean and service is excellent.
Leshawn from Singapore
Group
More about Grand Ion Delemen Hotel

More about Grand Ion Delemen Hotel

Grand Ion Delemen Hotel

Take advantage of the many attractions Genting Highlands has to offer with a stay at Grand Ion Delemen Hotel. Seeking thrills? Perfectly situated for theme-park enthusiasts, Grand Ion Delemen Hotel is only 1.6 km from the popular Genting SkyWorlds Theme Park.
Have a hassle-free trip while enjoying the services and amenities offered by Grand Ion Delemen Hotel. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi services provided by the resort make exploring Genting Highlands even more convenient. If you plan to arrive by car, you'll appreciate the resort's available parking, right on-site.
The resort provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Grand Ion Delemen Hotel guarantee a comfortable stay for all travelers. Some rooms at Grand Ion Delemen Hotel are equipped with air conditioning for your convenience. Some rooms at Grand Ion Delemen Hotel include special design features like a balcony or terrace. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The resort also offers a coffee or tea maker, bottled water and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Grand Ion Delemen Hotel. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. Guests with dietary restrictions will appreciate a selection of cuisine types at Grand Ion Delemen Hotel including halal options.
A night in at the resort's karaoke rooms can be as fun as a night out with your travel companions.
Recreational facilities at Grand Ion Delemen Hotel are designed for escape and relaxation. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility. Have some easy fun without traveling far, while playing hiking trails at Grand Ion Delemen Hotel. Have fun with your friends or family, or even meet new people at the games room.


Around the property

Grand Ion Delemen Hotel provides an excellent base for exploring the sights of Genting Highlands in-depth. The best way to remember your time in Genting Highlands is with a nice gift at First World Plaza located about 1.3 km away. The most popular local attraction is probably Genting Strawberry Leisure Farm only 4.5 km away.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 89% of the city's accommodation.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 98% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 98% of other accommodations in Genting Highlands.

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Amenities and facilities
Very good
Facilities

7.7

Most talked about facilities

Breakfast

655 mentions

Housekeeping

295 mentions

Swimming Pool

205 mentions

View

94 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • Malay

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Game room
  • Garden
  • Hiking
  • Karaoke
  • Swimming pool [indoor]
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant [halal]
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids meal
  • Playground

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [on-site]
  • Shuttle service
  • Taxi service

Available in all rooms

  • Air conditioning
  • Balcony/terrace
  • Blackout curtains
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Internet access – wireless
  • Ironing facilities
  • Kitchenette
  • Mini bar
  • On-demand movies
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Wi-Fi [free]
Food and dining
Breakfast options
  • Asian
  • Continental
  • Halal
  • Vegetarian
Restaurants on site

Kembali Kitchen

  • Cuisine: Asian, Chinese, International
  • Menu: Buffet

Dakka Station

  • Cuisine: Malaysian
  • Menu: Buffet

Souper Hot Stone pot & Grill

  • Cuisine: Asian, Chinese, International
  • Menu: A-la-carte
Location
Jalan Ion Delemen 1, Genting Highlands, Genting Highlands, Malaysia, 69000
Very good
Location

7

Airports

  • Sultan Abdul Aziz Shah Airport (SZB)
    43.0 km
  • Kuala Lumpur International Airport (KUL)
    77.5 km

Public transportation

  • Genting Highlands Bus Terminal
    1.6 km
  • Genting Skyway
    3.8 km

Hospital or clinic

  • Clinic Genting
    1.4 km

Shopping

  • First World Plaza
    1.4 km

Convenience store

  • On-site

Cash withdrawal

  • ATM
    1.4 km
What's nearby

Popular landmarks

  • Ripley's Believe It Or Not!
    1.3 km
  • First World Plaza
    1.4 km
  • Snow World
    1.5 km
  • Sky Avenue
    1.5 km
  • Genting SkyWorlds Theme Park
    1.7 km
  • Skyway
    2.2 km
  • Chin Swee Caves Temple
    2.3 km
  • Masjid Yayasan Mohamed Noah
    3.6 km
  • Genting Strawberry Leisure Farm
    4.5 km
  • Gunung Bunga Buah
    8.4 km

Nearby landmarks

  • Gunung Hulu Kali
    370 m
  • Highlands Mushroom
    560 m
  • CIMB Bureau Exchange
    680 m
  • Kolej Antarabangsa Genting
    700 m
  • Highlands Boarding International School
    720 m
  • Genting Highland Post Office
    1.0 km
  • Genting Hotel
    1.3 km
  • Genting Bowl
    1.3 km
  • Ripley's Believe It Or Not!
    1.3 km
  • First World Plaza
    1.4 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-4 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 5-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children under 4 years old will receive breakfast free of charge.
  • Children 4-12 years old will be charged 50 % of the adult price for breakfast.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee280 MYR
  • Distance from city center53km
  • Travel time to airport (minutes)105

Extras

  • Breakfast charge (unless included in room price)60 MYR

The property

  • Number of restaurants3
  • Number of rooms 1176
  • Room voltage240
  • Year property opened2016
  • Most recent renovation2016
Property announcements

Indoor Swimming Pool is available now but only on 2 sessions, from 08:00 AM to 11:00 AM and 05:00 PM to 09:00 PM daily. Please refer hotel official website for any updates.

As part of the Coronavirus (COVID-19) restrictions, the property only accepted fully vaccinated individual. Property may request additional documentation from guests to validate identification, proof of fully vaccinated documents, travel itinerary, and other relevant information. Please contact the property for more details.

In accordance with the NSW Public Health Order, from October 11, 2021 until December 1, 2021 property will be required to confirm the vaccination status of guests upon check in. Property is required to sight vaccination certificates or medical exemption forms at the property and in the restaurant and bars.

Sustainability Tax (Local Government Fee)
As of March 01, 2022, the Pahang state government has introduced a mandatory sustainability tax of RM 3.00 per room per night for all hotels in Pahang. This tax is payable upon arrival or departure at the hotel and is not included in the room rate.

Reviews of Grand Ion Delemen Hotel from real guests

Provided by verified guests of Agoda
7.6
/
10
Cleanliness7.8
Facilities7.7
Location7.0
Service8.1
Value for money7.7
High score for Genting Highlands
Rating
9+ Exceptional (1,565)
8-9 Excellent (790)
7-8 Very Good (1,488)
6-7 Good (606)
<6 Below Expectation (1,662)
Time of the year
Mar - May (1,258)
Jun - Aug (1,722)
Sep - Nov (1,509)
Dec - Feb (1,622)
All guests (15,592)
All room types
All languages

Show reviews that mention 

Showing 6,109 verified guest comments
12345
10.0
Exceptional
Jamille from Malaysia
Solo traveler
Deluxe Twin
Stayed 3 nights in December 2021

Dec 2021 Getaway”

Arrived at Awana via Bus Check in time @ 1pm Shuttle Service - the hotel provides this service. Went to the First World Hotel Lobby @ 12.30 pm. The shuttle arrived and left on time. You can easily spot it as the van has the hotel’s name on it. It is a 15-min ride to the hotel. Payment is only RM 5 per ride. From hotel to First World Lobby - available from 10am til late night From First World Lobby to hotel - 10.30am til late night It is subject to change. Please check with the hotel directly. It doesn’t matter if you are the only passenger, it will leave on time. You may pay with the driver or at the hotel reception. However, I suggest you pay directly at the reception as they will issue you a receipt. For peak days like holidays or weekends, it would be better to make a reservation at your preferred time as the seats are limited. During the time of my stay, they only have 1 shuttle running. Not sure, if there are more. If I forget to schedule the return to the hotel, I just ride the shuttle anytime I want as long as it is not full, the driver will allow you. Looking back, this service makes everything convenient as I don’t need to think about how to go to/fro the hotel. Staffs are friendly and respond politely. Location It is very good as it is away from the crowd and it's peaceful. You don’t need to turn on the aircon as the weather is very cold. Room: It was kept in good condition. The room phone was not working. So I communicated with them via WhatsApp. They would acknowledge it and respond to your need the soonest. They also fixed my room phone as requested. Should you need anything fixed or need more toiletries, once you call the reception they respond quickly. My balcony door lock was broken. After reporting it and I came back from the mall, it was already fixed. On my first day, they knocked on my door and ask if I need additional water, tea or toiletries, etc. which they can provide you. However, the staff that knocked on my door was not wearing any mask,

Reviewed March 28, 2022

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10.0
Exceptional
Nazira from Malaysia
Family with teens
One Bedroom Suite
Stayed 1 night in January 2019

Great break with kids (teenagers)”

- Beautiful, huge and clean rooms (we stayed in the 2 bedroom suite); view was not great. Opposite of construction site and further away you can see worn down Genting hotels and apartments. A bit creepy to look at. - Quick and simple check in and check out - Friendly staff - Options of eatery available. They have a few restaurants in the hotel compound as well as some food trucks and burger stall! Also available is MyNews. - We had dinner at Tavern in the Sky. Try out their BBQ selection, many takers on this. Food reasonably priced and good! - Breakfast buffet spread is good and delicious. - Indoor heated swimming pool opens till late. - They have nice common area to snap photos, as well as kids playground. - Location is away from the main Genting SkyPark area. Overall we had a pleasant stay and would recommend anyone headed to Genting to try this hotel.

Reviewed March 11, 2019

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Dear Nazira, Many thanks for the positive review with regards to your recent stay with us. Comments on good foods and facilities is much appreciated and we look forward to welcoming you back in the near future. Do checkout our Facebook page at iondelemenhotels for promos that you might be interested in. Best Regards Jack Lim | General Manager

Responded March 11, 2019
Grand Ion Delemen Hotel
10.0
Exceptional
Yong from Singapore
Group
Deluxe Double Room
Stayed 2 nights in June 2022

Value for money for such a clean and nice place”

Check in was swift and smooth. About 5 mins and I’m handed the keycards to my rooms! The place accomodates free parking as well, just have to bring your TnG cards to the front desk for them to validate and that’s it! Our rooms were in Tower 4 so its a little bit of walking and taking of lifts to reach Tower 4 but sometimes we get free buggy rides from entrance to Tower 4 :) Food is alright in their breakfast. Quite a variety of asian cuisine and overall acceptable! Staffs were very professional and polite, plus points for that. However, the hotel is situated higher than FirstWorld. So you’d have to either drive down or hire the Taxi/Limo down to FirstWorld. There are ready taxi/limo services and its about RM40 (4-5Pax) usually and RM60 (just +RM20 on top of original) for past midnight. Side note: They are also undergoing sales for their Residential side of the property: Grand Ion Majestic(?). Cool stuff to look at haha.

Reviewed June 16, 2022

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10.0
Exceptional
WONG from Malaysia
Group
Deluxe Twin
Stayed 2 nights in December 2021

5 stars hotel, 10 stars service ”

Stayed 2 nights end of Dec 2021. Pros 1. Clean and spacious - hotel room are clean and spacious. - comfy pillows 2. 10 stars service - my water heater was not working. I am very satisfied with the way the front desk deal with it. Within 10 minutes maintenance came to check and diagnose. Within 20 minutes I got a new key sent to my room and I got my room changed. 3. Friendly front desk staff - polite, well mannered, ready to help. 10 stars service. 4. Convenient - one "my news" shop just beside the hotel - first world hotel lobby is about 5 KM (10 mins) drive. Shuttle bus to and fro is readily available. Rm 5 per pax per ride. Do book early of the day to avoid disappointment. 5. Delicious food - wide variety of breakfast to choose. 6. Beautiful scenery Cons - no. Plz keep up the good work.

Reviewed December 31, 2021

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10.0
Exceptional
Deacon from Australia
Solo traveler
Double Deluxe
Stayed 3 nights in December 2019

An experience to be believed...the best yet!”

6 Stars for the hotel! Please take the time to read my review as I will try to be as informative as possible. Where to start…I booked this accommodation by chance and I am so glad I did. Genting Highlands is an amazing place and I thoroughly recommend that you put it on your “Bucket List”. I am a seasoned traveler and I must say the staff and service was second to none. I have stayed in the Fullerton Hotel in Singapore which is a 5 star hotel and the staff and service at the Grand Ion Delemen was leaps and bounds above the Fullerton. From the time I arrived I was greeted and offered a hot beverage and refresher towel before checking in. Check in was like a military operation where the staff worked efficiently and effectively to ensure there was no delay in organizing my room. The hotel is Halal which is fine by me as I do not eat bacon or pork etc. The rooms either faced the mountains or First World and I was fortunate enough to stay in both. Not enough room to put my full review.

Reviewed December 15, 2019

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Dear Deacon, It's really lovely to hear that our hotel is just what you needed especially in terms of hospitality! Our goal is to make all of our guests feel at home and well-taken care of hence I am elated to know that our staff offered a very personable service. Your comments have been shared with all the team members and they are overjoyed to receive such positive compliments. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Jack Lim General Manager

Responded December 24, 2019
Grand Ion Delemen Hotel
10.0
Exceptional
Mohd from Malaysia
Family with young children
Deluxe Double Room
Stayed 1 night in February 2019

Nice Hotel”

Although the hotel is a bit far from the resort world (about 3km), it is a new hotel. So the room is new, clean and the bed is comfy for a nice long sleep. We definitely enjoy the breakfast buffet here, which are is very good taste. There are selections of malay, indian, chinese, and western foods although some are limited. In general, the food was great. Since the location of the hotel is on top of hilly area, the temperature is around 10 degree at night, which is a good place to experience cool environment. In short, we enjoy our stay here and cannot wait to come here again

Reviewed July 02, 2019

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Dear Mohd, Thank you for your great review and we are delighted that you enjoyed a chilled short break with us. We look forward to welcoming you back in the near future. Please visit our social media page at iondelemenhotels for more info updates. Best Regards Management Team

Responded July 08, 2019
Grand Ion Delemen Hotel
10.0
Exceptional
siti from Malaysia
Family with young children
TWIN DELUXE - BED AND BREAKFAST
Stayed 1 night in February 2020

satisfied and will come again later”

everything i like. clean. room services. view. tidy. facilities provided by this hotel are complete. food and beverage also delicious. in my room have iron and iron board, hair dryer, complete set of bath (comb,shave,shampoo,bath shampoo, soap, comb, pantyliner for woman)...sejadah for muslims, balcony, aircond.... if you want to booking, please booking with breakfast included. the breakfast at kembali kitchen so delicious. am happy with this services. thank you and see you again GRAND ION DELEMEN HOTEL.

Reviewed February 17, 2020

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Dear siti, Thank you for sharing your wonderful stay experience with us. It's really lovely to hear that our hotel is just what you needed! Your compliments will surely be shared with the team as they help us continue to strive to upkeep our standards and serve you better in the near future. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Mr. Tee General Manager

Responded April 01, 2020
Grand Ion Delemen Hotel
10.0
Exceptional
Mohd from Malaysia
Family with young children
Deluxe Twin Beds
Stayed 1 night in October 2019

i enjoy staying at this hotel”

pros: breathtaking scenery of mountain ranges and cloud top. the room that i stayed was clean and very comfortable. the temperature at night till early morning is around 13-14 degree celcius. the air is fresh and chilly. the misty hotel esp at late evening and night. breakfast at kembali kitchen has plenty of choices and good taste too. the shuttle bus service is facilitating me to commute to first world hotel lobby at night. cons: it is far from the mosque. the condition of road from the main gate to the hotel is quite dangerous and slippery if the weather is too misty.

Reviewed October 06, 2019

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Dear Mohd, Thank you for reviewing our property. We are delighted to read that the hotel has generally met all your expectations and it seems like you had a fabulous time staying with us and exploring what Genting Highlands has to offer. Meanwhile, we do facilitate Surau at level 6 of our hotel, in case if you required to pray at our hotel. Rest assured that we will continue upgrading our facilities and services in order to satisfy the guests' expectations. We look forward to warmly welcoming you again for another splendid staycation. Sincerely, Jack Lim General Manager

Responded October 07, 2019
Grand Ion Delemen Hotel
10.0
Exceptional
Chao from Malaysia
Couple
TWIN DELUXE - BED AND BREAKFAST
Stayed 1 night in May 2019

Excellent in all areas!”

Location - perched on top of mountain side with stunning views and stone's throw away from Genting Highlands yet quiet enough for privacy and peace Convenience - hotel provides hourly shuttle service to and from Genting Highlands for guests Facilities - indoor adult lap and kids pool, gym, big restaurant with ample spread and good food Rooms - spacious, clean, well facilitated with modern furnishings, comfortable beds with temperature controlled AC Staff - very helpful and attentive staff that responds quickly to our requests and were genuinely concerned with any feedback about the rooms and services

Reviewed July 07, 2019

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Dear Chao, Thank you for your great review and we are delighted that you enjoyed a chilled short break with us. We look forward to welcoming you back in the near future. Please visit our social media page at iondelemenhotels for more info updates. Best Regards Management Team

Responded July 08, 2019
Grand Ion Delemen Hotel
10.0
Exceptional
syaza
Couple
Room Assigned on Arrival
Stayed 1 night in August 2020

Best Hotel Services”

I really love the hotel location. Its near with the skytropolis theme park about 10 mins away. Room is clean, the place is super amazing. The had a beautiful pool and also playground for the kids and even mini cafe to chill infront of the playground. The best is this place is cold and if you wish to have a beautiful view with some coldness this place is highly recommended! The interior also looks new and classy. will revisit again 👍🏻

Reviewed August 23, 2020

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Dear syaza , It's really lovely to hear that our hotel is just what you needed in terms of location, rooms and facilities. Your compliments will surely be shared with the team. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, General Manager

Responded September 08, 2020
Grand Ion Delemen Hotel
10.0
Exceptional
Vanessa from Philippines
Couple
Deluxe Double Room
Stayed 1 night in October 2019

Highly recommended”

Booking this hotel is One of my best decisions ever! (FYI i stayed in 3 hotels throughout my KL stay) I usually read reviews first before deciding which hotel to book, and of all the hotels in Genting, this has most of good ones. I dont know why some would have negative things to say, but for me, This hotel is beyond exemplary. Location is nice (10 mins away from resorts world genting, Very large rooms, with complete amenities, Super nice buffet breakfast (one of my looking forward to in every hotel stay) and breath taking morning view!! Shuttle service to and fro FW hotel is also a plus for me (you have to book in advance) Staff are approachable and courteous. Indoor pool is also nice. All in all, its a 10/10 for me! Would definitely stay here again on my next genting trip ☺️

Reviewed November 03, 2019

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Dear Vanessa, We would like to extend our gratitude for sharing your experience staying at our hotel. I had put on a beautiful smile when I read your comments! This makes us proud. Nothing pleases us more than knowing our valued guest thoroughly enjoyed their stay. Your positive notes regarding our rooms, view, facilities, hospitality, breakfast, location, and ambiance will further motivate us to create wonderful stay to all of our guests. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Jack Lim General Manager

Responded November 05, 2019
Grand Ion Delemen Hotel
10.0
Exceptional
Norzaliza from Malaysia
Couple
Deluxe Twin
Stayed 1 night in November 2021

Best view”

Nice room, very cool especially during rainy day. No need to turn on aircond. Tasty breakfast, nice view during breakfast. Perfect view from room. Good service from staff. But I'm not comfortable during my stay because next door customer make noise, talking louder. So annoying. I don't know who come and stay for seminar or something like that. They also Press door bell like crazy. I don't know why. So stress actually. Better booked there when no seminar/meeting done there.

Reviewed December 08, 2021

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10.0
Exceptional
rainy from Malaysia
Couple
TWIN DELUXE - BED AND BREAKFAST
Stayed 1 night in February 2020

clean room, nice breakfast selection”

clean room, nice breakfast selection. however we hope to get a non connecting room next time. Gloria ones are more spacious & better. The couple next door was arguing for the entire stay. we could hear them throwing things & shouting at one another. inconsiderate people. but overall bed is comfy, room is clean, breakfast was full of good selection & the staffs are good in managing the crowd. nice indoor heating pool & gym facilities.

Reviewed February 17, 2020

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Dear rainy, Thank you for sharing your wonderful stay experience with us. It's really lovely to read that you enjoyed your stay at our hotel, especially in terms of rooms, bedding, breakfast, and facilities. Your compliments will surely be shared with the team as they help us continue to strive to upkeep our standards and serve you better in the near future. I am so sorry that you were burdened by loud noises in the hotel. Please don’t hesitate to immediately alert our front desk so that we can send our colleagues up to resolve the issue. It’s a shame that this is the impression we’ve given you and we truly hope to be able to serve you better the next time. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Mr. Tee General Manager

Responded February 26, 2020
Grand Ion Delemen Hotel
10.0
Exceptional
Marelyn from Malaysia
Group
Deluxe Room
Stayed 1 night in February 2019

Great”

The room was comfortable, the view is great if it's not too foggy, the breakfast buffet was amazing with a view too! There are a few dining choices at night if you don't wish to travel out for dinner and there are convenience stores on the ground floor. Parking is also spacious. However, expect an extra number of tourists during the peak season and it can be a tad bit noisy around the compound. Other than that, everything was value for money.

Reviewed May 13, 2019

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Dear Marelyn, Many thanks for the positive review with regards to your recent stay with us. Comments on good foods and facilities is much appreciated and we look forward to welcoming you back in the near future. Do checkout our social media page at iondelemenhotels for promos that you might be interested in. Best Regards General Manager

Responded May 15, 2019
Grand Ion Delemen Hotel
10.0
Exceptional
Cheng from Malaysia
Family with young children
Deluxe Double Room
Stayed 1 night in January 2019

New Hotel near Genting Theme park”

I am highly recommend to stay at Grand Ion Delemen 5 star Hotel, the room is modern and very comfortable compare to the First World Hotel. Every 1 hour they provide free shuttle bus to the First World Hotel lobby. Friendly staff serve you like family members. Breakfast is so delicious. I enjoy the nature with my family, this place give me unforgettable beautiful memory. I will come and stay again.

Reviewed January 22, 2019

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10.0
Exceptional
maryam from Malaysia
Family with young children
Double Deluxe
Stayed 1 night in January 2019

Excellent new hotel”

Everything is still new so the room and facilities are very comfortable and beautiful, staffs were also very friendly and nice. Breakfast was excellent with lots of varieties and always topped up. there are few food trucks at night in front of the hotel if you dont feel like eating dinner outside. The place is quite high up hill, so its colder than other places with gorgeous views.

Reviewed October 13, 2019

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Dear maryam, It's really lovely to hear that our hotel is just what you needed in terms of location, hotel view, rooms, breakfasts and facilities. Your compliments will surely be shared with the team. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Jack Lim General Manager

Responded October 14, 2019
Grand Ion Delemen Hotel
10.0
Exceptional
NUR from Malaysia
Family with young children
Studio Deluxe Room
Stayed 2 nights in January 2022

Nice hotel with nice price”

Love to stay this hotel. Here are the pros and cons from my view; Pros: - cleanliness tip top - staff friendly and helpful - facilities very good. Also provide dirty laundry basket in bathroom Cons: - please provide breads and half cooked eggs selections for breakfast - road to hotel is confusing. If you drive at night, please be careful due to narrow road - air cond not functioning. I did not use air cond due to cold weather.

Reviewed January 25, 2022

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10.0
Exceptional
Noorzareith from Malaysia
Family with young children
Deluxe Double Room
Stayed 1 night in June 2020

Awesome stay.!”

Highly recommended this hotel and please do make sure you choose a room with mountain view and at high level. It worth the adrenaline rush.!! Room is super clean.! Staff is friendly and warm. There is a MyNews mini mart aside the main building. Hence, everything is splendid and superb.!! Must try and for sure will come back.!

Reviewed June 15, 2020

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Dear Noorzareith, Thank you for sharing your wonderful stay experience with us. It's really lovely to hear that our hotel is just what you needed! Your compliments will surely be shared with the team as they help us continue to strive to upkeep our standards and serve you better in the near future. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Mr. Tee General Manager

Responded June 15, 2020
Grand Ion Delemen Hotel
10.0
Exceptional
shahirrul from Malaysia
Family with teens
2 Bedroom Suite
Stayed 2 nights in October 2019

Worth it!!! Value for money”

Love this place (near to genting theme park, approximately 5mins drive) Located at the highest peak (M'sia book of record Highest Altitude Full Fledge Service Apartment - 5956.36 feet) Ample parking within the building Free Shuttle bus to Genting Theme Park Clean (obviously, as it is a new premises) No worry if you feel hungry at late nite, as there is 24hrs groceries shop "MyNews" located adjacent to the lobby Foods are pleasant Staff helpful Check-in & out are smooth Breakfast up to 11 a.m and saw they still top-up even its already 10.30 a.m. Warm water swimming pool TV channel just right (satellite tv; local channel, ASTRO, Vission Four) Overall experience are delightful Definitely will come again

Reviewed October 08, 2019

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Dear shahirrul, Thank you for reviewing our property. We are delighted to read that the hotel has generally met all your expectations and it seems like you had a fabulous time staying with us and exploring what Genting Highlands has to offer. We hope your next visit will be as pleasant as the previous one. Thank you for being a fan of our property and we look forward to seeing you again just as much! Sincerely, Jack Lim General Manager

Responded October 14, 2019
Grand Ion Delemen Hotel
10.0
Exceptional
PREMALATHA from Malaysia
Family with young children
Deluxe Double Room
Stayed 1 night in January 2020

excellent facilities”

stayed for 1 night with our 5 yr old son. they had many activities like a play center which we had to pay to play the arcade games, an outdoor playground and their indoor pool. unfortunately we were not able to use the pool as there was a malfunction and the water was cold. there was a kids play room but we did not use it. room was excellent , view amazing. had some issues with the hot water in the morning. it stopped half way during shower. breakfast was good with a wide variety of cuisines. however room service was slow. best part was the hourly shuttle to first world plaza.it was free ,prompt and hassle free.

Reviewed January 13, 2020

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Dear PREMALATHA, Thank you for your review. We are delighted to read that you enjoyed our hospitality, view & facilities. Meanwhile I have taken note of your other points pertaining to swimming pool temperature, water heater, room service and and assure you that I have shared this with the concerned department for necessary rectification and improvement to enhance our guests' satisfaction. My sincere apologies for the experience you had did not meet your expectation. We appreciate your valuable feedback as they help us continue to strive to upkeep our standards, and we hope that you will give us opportunity to serve you better in the near future. Sincerely, Jack Lim General Manager

Responded January 14, 2020
Grand Ion Delemen Hotel
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