Fusaki Beach Resort Hotel & Villas

Thank you very much for staying at FUSAKI BEACH RESORT HOTEL & VILLAS and for sharing such a poetic and detailed review. We are truly touched by your description of our resort as a place where there is "no reason to go outside." It is our ultimate goal to provide an environment where guests can enjoy a "complete rest mode," and hearing that you found our facilities, dining, and hospitality to be of the highest quality is the best reward we could ask for. Regarding our water system, we have intentionally introduced water stations instead of plastic bottles as part of our commitment to reducing waste and protecting the beautiful environment of Ishigaki Island. We appreciate your understanding of this eco-friendly initiative and will continue to look for ways to make it as convenient as possible for our guests. The moments you spent on our private beach, listening to the waves and watching the colors of the ocean change, are exactly the kind of memories we hope to create for our

Thank you for staying at FUSAKI BEACH RESORT HOTEL & VILLAS. We are truly grateful for you taking the time to share your valuable feedback about your recent stay. It is a great honor that you chose our resort for your first trip to Ishigaki Island. We are all relieved to hear that you were satisfied with our facilities, including the pools, the beach, the public bath, and the breakfast, which featured both Western and Japanese choices. Your comment about the convenience of the coin laundry is also very encouraging for us. However, we sincerely apologize for the inconvenience regarding the room cleaning. We deeply regret that the quality of cleaning was inconsistent, with issues such as forgotten towels and missed areas in the bathroom. We have strictly shared this feedback with the relevant department and have reinforced cleaning procedures and staff re-education. Furthermore, we deeply apologize that the three adult-sized sets of pajamas were consistently left in your room, despit

Thank you for staying at FUSAKI BEACH RESORT. We sincerely appreciate your critical feedback regarding hygiene at our buffet. We deeply apologize that during your 14-day stay, you repeatedly witnessed situations—like children coughing over food on the buffet line—that caused extreme discomfort regarding hygiene. As a resort responsible for guest safety and food security, we profoundly regret that this situation was routine and caused you to lose your appetite. We sincerely apologize. This feedback is a critical lesson for our hygiene standards. To prevent such discomfort, we will immediately strengthen staff supervision, install clear hygiene signage, and reinforce staff intervention around the buffet, committing to thorough hygiene and service improvement. Sincerely, General Manager,

Thank you very much for staying at Fusaki Beach Resort Hotel & Villas. We are very happy to read that you were satisfied with your stay overall, and that you rated our facilities, cleanliness, and staff highly. On the other hand, we are very sorry for the inconvenience caused by the check-in process and the room. As you pointed out, this could have been prevented by a more thorough check-in process. We sincerely appreciate your valuable suggestions. We will use your candid feedback as an opportunity for us to further grow and strive to provide you with another satisfying stay. We look forward to your continued patronage. Sincerely, General Manager,