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Swimming pool, Cinnamon Citadel Kandy in Kandy
Deluxe , Cinnamon Citadel Kandy in Kandy
View, Cinnamon Citadel Kandy in Kandy
Lobby, Cinnamon Citadel Kandy in Kandy
Lobby, Cinnamon Citadel Kandy in Kandy
Interior view, Cinnamon Citadel Kandy in Kandy
Interior view, Cinnamon Citadel Kandy in Kandy

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8.3

Excellent

1,257 reviews

1,257 reviews

View33
Food & Dining19
Housekeeping18
See map
See map

8.1

Excellent

Location rating score

Excellent location - 1.17 kilometers from city center
Parking
FREE
Popular landmarks
Bahiravokanda Vihara Buddha Statue 1.5 km
Udawattekele Sanctuary 2.0 km
Kandy View Point 2.2 km
Temple of the Sacred Tooth Relic 2.4 km
Kandy Garrison Cemetery 2.6 km
Kandy War Cemetery 3.2 km
New Ranweli Spice Garden 4.2 km
Ceylon Tea Museum 4.3 km
Royal Botanical Gardens 5.0 km
Lankatilaka Temple 7.8 km
Nearby landmarks
Asgiriya 730 m
Premadasa Jems 1.0 km
Kandy Central Hospital 1.1 km
Mahayyawa Grand Mosque 1.1 km
Blackout 1.1 km
Asgiriya Maha Vihara 1.2 km
Kandy Private Hospital Ltd 1.2 km
Mahaiyawa 1.2 km
Swiss Residence 1.2 km
Gohagoda Hospital 1.2 km

Cinnamon Citadel Kandy

124 Srimath Kuda Ratwatte Mawatha, Mahaweli River Front, Kandy, Sri Lanka, 20000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Mahaweli River Front part of Kandy, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Temple of the Sacred Tooth Relic. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

Highlights

Hygiene Plus

Front desk [24-hour]

Airport transfer

Excellent breakfast

Excellent view

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details."
Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

BBQ facilities

Luggage storage

Your dates are popular among travelersUsers are booking a place in Kandy every 26 minutes on Agoda.com
Value for money8.2
Distance to city center6 Km
Location rating8.1
Nearest airportSigiriya Airport (GIU)
Distance to airport73.2 km

Rooms available at Cinnamon Citadel Kandy

Excellent
Room comfort & quality

8.3

Deluxe
...
  • Room size: 49 m²/527 ft²
  • Garden view
  • 1 double bed or 2 single be...
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Superior
...
  • Room size: 39 m²/420 ft²
  • Garden view
  • 1 double bed or 2 single be...
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Superior Double or Twin Room with Lake View
...
  • Room size: 29 m²/312 ft²
  • Mountain view
  • 2 single beds or 1 double b...
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Superior Garden Terrace
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 1 double bed or 2 single be...
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Superior Garden Room
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 double bed or 2 single be...
Enter dates to see prices
Superior River View Room
...
  • Room size: 42 m²/452 ft²
  • River view
  • 2 single beds and 1 double ...
Enter dates to see prices
Weekday Offer - Superior Room with Upto 10% off Beverages, Early check-in at 11am & Late Check out at 2pm (Subject to Availability)
...
  • Room size: 29 m²/312 ft²
  • Shower and bathtub
  • 2 single beds and 1 queen b...
Enter dates to see prices
Suite
...
  • Room size: 70 m²/753 ft²
  • Balcony/terrace
  • 1 double bed or 2 single be...
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Superior Single
...
  • Balcony/terrace
  • Shower
Enter dates to see prices
Superior River View Triple
...
  • Balcony/terrace
  • Shower
Enter dates to see prices

Frequently asked questions

Does Cinnamon Citadel Kandy have bars on-site?

Experience your trip the best way possible with Cinnamon Citadel Kandy's bar and poolside bar accessible right in front of your doorstep for when you need a drink or two.

What types of facilities are offered for kids at Cinnamon Citadel Kandy?

While on holiday with your family, your kids can also enjoy the fun in sports and recreation facilities offered at Cinnamon Citadel Kandy such as kids pool.

What are the property's policies for children's bedding at Cinnamon Citadel Kandy?

Cinnamon Citadel Kandy's policy regarding children's bedding considers guests age 6 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many rooms does Cinnamon Citadel Kandy have?

Cinnamon Citadel Kandy has a total of 119 rooms.

At what time of the year is Cinnamon Citadel Kandy most popular?

Cinnamon Citadel Kandy's most popular month where verified tourists have stayed the most is in March.

What do guests love most about Cinnamon Citadel Kandy?

Past guests that stayed at Cinnamon Citadel Kandy have given this property a rating of 8.58 for its remarkable cleanliness as the main highlight for their stay.

What is the verified guest review consensus about Cinnamon Citadel Kandy's view?

60.0% of our past customer critiques have given an optimistic review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Cinnamon Citadel Kandy down in the review section.

What is the verified guest review consensus about Cinnamon Citadel Kandy's swimming pool?

60.0% of our verified visitor ratings have given an optimistic review and comments about this property's swimming pool. You can look up on more detailed customer reviews, and comments for Cinnamon Citadel Kandy down in the review section.

What is the typical rating that verified Solo travelers' have given to Cinnamon Citadel Kandy?

Past solo travelers that have stayed at this property have given Cinnamon Citadel Kandy an average rating of 8.0. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Couples' have given to Cinnamon Citadel Kandy?

Past couple travelers that have stayed at this property have given Cinnamon Citadel Kandy an average rating of 8.3. You can look up on more descriptive customer testimonials, and responses by filtering for a specific type of verified guest travelers down in the review section.

Is breakfast offered at Cinnamon Citadel Kandy?

Wake up to an incredible continental and buffet breakfast at Cinnamon Citadel Kandy. Travelers can enjoy breakfast offered with an additional charge of 3500 LKR for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the resort.

See map

Explore the neighborhood

What people love about Cinnamon Citadel Kandy

  • 8.4

    Excellent
    Cleanliness

    "The pool is nice and clean."

    prranta

    |

    June 5, 2023

  • 10

    Exceptional
    Staff 

    "Friendly personnel, good food, Nice swimming pool, clean rooms,..."

    Jacques

    |

    February 22, 2022

  • 9.6

    Exceptional
    Location

    "Despite the location being a little out of town, the hotel offered a perfect respite after a day of sightseeing."

    Peter

    |

    April 9, 2023

Property ranking|Compared to 826 Kandy properties
See all rankings
Room comfort score
8.3/10
Cleanliness score
8.6/10
Location score
8.1/10
Value for money score
8.2/10
Better than
94
%
of Kandy properties
Better than
92
%
of Kandy properties
Better than
91
%
of Kandy properties
Better than
90
%
of Kandy properties
Overall rating:

8.3

Excellent
1,257 reviews
Cleanliness
8.6
Facilities
8.3
Location
8.1
Read all reviews >
What travelers say they love:
The room are spacious and well appointed.
Frederick from United States
Business traveler
More about Cinnamon Citadel Kandy

More about Cinnamon Citadel Kandy

Cinnamon Citadel Kandy

Get all that Kandy has to offer and all of its nearby adventures with a stay at Cinnamon Citadel Kandy. Only minutes from the city center, this strategic location ensures that guests can quickly and easily reach many local points of interest. Go beyond the touristy and get deeper into the offerings of Kandy with a stay at Cinnamon Citadel Kandy, located merely 2.3 km from Temple of the Sacred Tooth Relic.
Cinnamon Citadel Kandy provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi services provided by the hotel make exploring Kandy even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm.
Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Cinnamon Citadel Kandy. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Cinnamon Citadel Kandy include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Cinnamon Citadel Kandy. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities and shared kitchen available here.
Cinnamon Citadel Kandy lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Finish your vacation days right by dropping in at the spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.


Around the property

Take advantage of the opportunity to explore Kandy while in the city. An afternoon of browsing the works at Ceylon Tea Museum located 4.2 km away can familiarize you with the local art scene.


Reasons to stay here

Guests who stayed here rated the facilities above 94% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 95% of the city's accommodation.
It's hard to beat the room comfort here, which is rated higher than 94% of other accommodations in Kandy.

Show less

Amenities and facilities

Excellent
Facilities

8.3

Most talked about facilities

Food & Dining

63 mentions

Breakfast

30 mentions

Swimming Pool

30 mentions

Housekeeping

19 mentions

Languages spoken
  • English
  • Sinhala
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Garden
  • Hiking
  • On-site entertainment
  • Outdoor recreational features
  • Sauna
  • Spa
  • Spa/sauna
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Shared kitchen
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • DVD/CD player
  • Fan
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site
Cafe C
  • Cuisine: European
  • Menu: Buffet
Panorama
  • Cuisine: International
  • Menu: A-la-carte

Location

124 Srimath Kuda Ratwatte Mawatha, Mahaweli River Front, Kandy, Sri Lanka, 20000
Excellent
Location

8.1

Airports
  • Sigiriya Airport (GIU)
    73.2 km
  • Bandaranaike International Airport (CMB)
    82.8 km 3.1 hour drive
Public transportation
  • Mahaiyawa
    1.2 km
  • Asgiriya Railway Station
    1.6 km
Hospital or clinic
  • Kandy Central Hospital
    1.1 km
Convenience store
  • Best One Store
    1.9 km
Cash withdrawal
  • ATM
    1.2 km

What's nearby

Popular landmarks
  • Bahiravokanda Vihara Buddha Statue
    1.5 km
  • Udawattekele Sanctuary
    2.0 km
  • Kandy View Point
    2.2 km
  • Temple of the Sacred Tooth Relic
    2.4 km
  • Kandy Garrison Cemetery
    2.6 km
  • Kandy War Cemetery
    3.2 km
  • New Ranweli Spice Garden
    4.2 km
  • Ceylon Tea Museum
    4.3 km
  • Royal Botanical Gardens
    5.0 km
  • Lankatilaka Temple
    7.8 km
Nearby landmarks
  • Asgiriya
    730 m
  • Premadasa Jems
    1.0 km
  • Kandy Central Hospital
    1.1 km
  • Mahayyawa Grand Mosque
    1.1 km
  • Blackout
    1.1 km
  • Asgiriya Maha Vihara
    1.2 km
  • Kandy Private Hospital Ltd
    1.2 km
  • Mahaiyawa
    1.2 km
  • Swiss Residence
    1.2 km
  • Gohagoda Hospital
    1.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-5 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children 6 – 11 years old will be charged USD 40 per child per night when using existing bedding. Children 12 years and over are considered as adults.
  • Please note that the property will be charging an additional 2.56% of the total rate for arrivals, effective from October 1st onwards, in the event that the final room bill will be paid in LKR.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee85 USD
  • Distance from city center6 Km
  • Travel time to airport (minutes)240
Extras
  • Breakfast charge (unless included in room price)3500 LKR
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors2
  • Number of restaurants2
  • Number of rooms 119
  • Room voltage230
  • Most recent renovation2012

Property announcements

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Reviews of Cinnamon Citadel Kandy from real guests

Provided by verified guests of Agoda
8.3
Cleanliness8.6
Facilities8.3
Location8.1
Room comfort and quality8.3
Service8.5
Value for money8.2
High score for Kandy
Rating
9+ Exceptional (245)
8-9 Excellent (139)
7-8 Very Good (152)
6-7 Good (69)
<6 Below Expectation (70)
Time of the year
Mar - May (140)
Jun - Aug (150)
Sep - Nov (160)
Dec - Feb (225)

Show reviews that mention 

Showing 675 verified guest comments
12345
10.0
Exceptional
sophie from United Kingdom
Family with young children
Superior
Stayed 2 nights in March 2020

Much better than expected ”

Had a 2 night stay here recently. Staff were amazing they made us feel so welcome and were great with our two young children. The food was gorgeous we had the buffet one night which had a great selection and all freshly cooked. Rooms were clean and comfortable. The views are amazing and we loved the open format of the hotel that looks over the pool/river. We did the river cruise which we highly recommend. Kandy centre is a easy 10 minute drive away. We would definitely return if we return to Kandy area

Reviewed March 06, 2020

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Dear Sophie, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us And we are truly glad to realize that you had thoroughly experienced our hospitality and charmed by our gastronomic delights and by our ambience. We take pride in delivering quality guest service consistently & constantly. Once again, we would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Cinnamon Citadel Team

Responded March 07, 2020
Cinnamon Citadel Kandy
9.6
Exceptional
Sathya from India
Couple
Superior
Stayed 2 nights in December 2022

Great relaxing property in Kandy. ”

Enjoyed the stay at Citadel. Staff were very friendly and welcoming. Good facilities and maintained top notch. Only draw back is , it's little faraway from main sopta, so getting back pickme or uber is not easy, book a full day cab if you want to visit spots and then get back.

Reviewed January 04, 2023

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Dear Sathya, Greetings from Cinnamon Citadel! Thank you for staying with us and rating us. We look forward to welcoming you back. Regards, Team Cinnamon Citadel Kandy.

Responded January 30, 2023
Cinnamon Citadel Kandy
10.0
Exceptional
Jacques from Hungary
Couple
Superior
Stayed 1 night in February 2022

Simply perfect for this rate”

Friendly personnel, good food, Nice swimming pool, clean rooms,... What can you expect more?

Reviewed February 22, 2022

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Dear Jacques , Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, We certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

Responded February 23, 2022
Cinnamon Citadel Kandy
10.0
Exceptional
Najith from Sri Lanka
Couple
Superior
Stayed 1 night in August 2020

Great Hotel with all good meals ”

Had a visit just after COVID-19 and prepaid well for the diseases as well as good hospitality. Good food clean rooms and very low price at the time.

Reviewed August 20, 2020

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Dear Najith, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

Responded December 05, 2020
Cinnamon Citadel Kandy
10.0
Exceptional
Vernon from United Arab Emirates
Couple
Superior
Stayed 2 nights in January 2020

Superb hotel on Mahaweli River - longest in Sri Lanka. ”

Hotel is located in a nice hilly area close to Kandy City Centre. Everything was good right from the stay, dining, facilities and the staff - Patrick and others were very helpful. Will come to stay again.

Reviewed February 07, 2020

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Dear Vernon, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team. we certainly hope to welcome you back to our resort, yet another memorable stay Siraj Khan Front Office Manager Cinnamon Citadel Kandy

Responded February 08, 2020
Cinnamon Citadel Kandy
9.6
Exceptional
Dr. from Sri Lanka
Couple
Superior
Stayed 2 nights in July 2020

Wonderful experience as always..”

This was my fifth time here. It was wonderful as expected. We had a minor delay at the check in mostly due to my bad. I did the reservation just 3/4 hours back. But Mr. Adithya, customer care manager, went out of the way to apologize for the small delay. He made sure we had the best first impression at the check in. Room was better the previous occasions. I think it was not the deluxe which we used to have. But was above average. Buffets were excellent as usual. The spread was sufficient. But the pooltime was limited due to the prevailing situation but totally understandable. Overall a very pleasant experience. Definitely coming back.

Reviewed July 06, 2020

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Dear Guest, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us and we are truly glad to realize that you had thoroughly experienced our hospitality and charmed by our gastronomic delights and by our ambience. We take pride in delivering quality guest service consistently & constantly. Once again, we would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Team Cinnamon Citadel

Responded July 09, 2020
Cinnamon Citadel Kandy
10.0
Exceptional
Parikshit from India
Group
Superior
Stayed 2 nights in January 2020

Very nice location and helpful staff”

one of the best hotels I stayed in recent times. amazing locations and very kind and helpful staff members

Reviewed February 20, 2021

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Dear Parikshit, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

Responded February 26, 2021
Cinnamon Citadel Kandy
10.0
Exceptional
Unmesh from India
Family with young children
Superior
Stayed 1 night in December 2019

lovely moments”

though we stayed here for one day .. we loved this place great view ... good swimming pool... a good bar overlooking the pool... great staff

Reviewed January 02, 2020

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Dear Unmesh, Thank you for choosing to stay at The Cinnamon Citadel Kandy and we are glad having you with us. The entire team at the hotel is thrilled to know that they succeeded in their efforts to provide you with a comfortable and satisfactory hotel experience. Creating tremendous memories while taking care of guest’s needs is indeed our motto and we strive constantly towards this purpose. Trust you will choose the Cinnamon Citadel Kandy for your next vacation and invite your friends to share this experience with you!! Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

Responded January 04, 2020
Cinnamon Citadel Kandy
9.2
Exceptional
Rajesh from India
Couple
Superior
Stayed 2 nights in January 2023

Exceptional”

Amazing location next to the longest river in Srilanka, Mahaweli. Well furnished rooms , friendly and helpful stall. Buffet breakfast is a delight with a huge array of foods to choose from. Lovely place to take your much needed break , far from the mudding crowd

Reviewed January 08, 2023

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Dear Rajesh, Greetings from Cinnamon Citadel! Thank you for staying with us and rating us. We look forward to welcoming you back. Regards, Team Cinnamon Citadel Kandy.

Responded January 30, 2023
Cinnamon Citadel Kandy
9.2
Exceptional
Mahmood from United Arab Emirates
Couple
Superior
Stayed 2 nights in January 2020

Great stay, would come back again”

Stayed at the Cinnamon Citadel @ Kandy for two nights. The rooms are clean and comfrotable and the shower is GREAT! It heats up fast and the pressure is awesome! The breakfast spread is incredible and the restaurant by the pool serves great food. We were very happy with the property during our brief stay. The staff is extremely courteous and efficient. Would stay at this property again.

Reviewed January 26, 2020

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Dear Mahmood, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us, While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay Team Cinnamon Citadel.

Responded August 05, 2020
Cinnamon Citadel Kandy
10.0
Exceptional
Emmanuel from Sri Lanka
Family with young children
Superior
Stayed 1 night in July 2020

Great Place ”

Superb service and pleasant place to stay

Reviewed December 04, 2020

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Dear Emmanuel, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

Responded December 05, 2020
Cinnamon Citadel Kandy
9.2
Exceptional
Dilshan from Sri Lanka
Couple
Superior
Stayed 1 night in August 2020

One of the best options in Kandy”

Citadel is eyes-closed one of the best places you could stay if you're visiting Kandy. Excellent service and food (although the options are limited due to COVID19 related downturn). Rooms are spacious and clean. Garden is there if you like a stroll.

Reviewed August 20, 2020

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Dear Dilshan, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

Responded December 05, 2020
Cinnamon Citadel Kandy
9.6
Exceptional
Nuwan from Sri Lanka
Family with young children
Superior
Stayed 1 night in January 2020

Had Good Holiday experience ”

Very friendly service, foods are awesome and good experience inKandy. Most of all good smiling service I think because of Kandy, hope to visit again.

Reviewed January 12, 2020

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Dear Nuwan, Thank you for your review and for choosing to stay with us at The Cinnamon Citadel We are truly humbled by the delightful feedback you have offered for the hotel, the team and their service. Your generous compliments have been conveyed to the team and they are extremely happy to have been of service to you and for being given the opportunity to create everlasting memories. We look forward to the pleasure of welcoming you back to The Cinnamon Citadel Kandy once again. Wish you a pleasant day, Siraj Khan Front Office Manager Cinnamon Citadel Kandy

Responded January 12, 2020
Cinnamon Citadel Kandy
9.2
Exceptional
Lydia from Sri Lanka
Couple
Superior
Stayed 1 night in January 2020

Excellent ”

Great breakfast and dinner buffet. Great experience over all. I wish we stayed longer than 1 night. During a birdwatching tour the guide just showed the birds and named them without much of explanation, luckily we were given a pair of goggles (though we had to share). Needs some improvement

Reviewed February 01, 2020

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Dear Lydia, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us. We have taken your comments on areas of improvement into consideration and they will be looked into. Once again we would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property Siraj Khan Front Office Manager Cinnamon Citadel Kandy

Responded February 02, 2020
Cinnamon Citadel Kandy
10.0
Exceptional
baskar from India
Family with teens
Superior
Stayed 2 nights in March 2020

Hospitality”

The staff was kind and very accomodative

Reviewed March 17, 2020

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Dear Baskar, Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Team Cinnamon Citadel

Responded March 18, 2020
Cinnamon Citadel Kandy
9.2
Exceptional
Gamini from Sri Lanka
Family with teens
Superior
Stayed 3 nights in January 2020

3 night stay”

Great staff, friendly and helpful. In house restaurant Panorama has a great team. Tasty food & good selection at Breakfast & Dinner buffet. It's located a bit far from the city center means away from noise & traffic but the downside is the accessibility by either private car or taxi. There is public bus service but not sure how often it runs.

Reviewed January 19, 2020

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Dear Gamini , Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Siraj Khan Front Office Manager Cinnamon Citadel Kandy

Responded January 23, 2020
Cinnamon Citadel Kandy
10.0
Exceptional
Francis from Sri Lanka
Solo traveler
Superior
Stayed 2 nights in January 2020

Exceptional”

Excellent in every department .

Reviewed January 11, 2020

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Dear Francis, Thank you for your review and for choosing to stay with us at The Cinnamon Citadel Your generous compliments have been conveyed to the team and they are extremely happy to have been of service to you and for being given the opportunity to create everlasting memories. We look forward to the pleasure of welcoming you back to The Cinnamon Citadel Kandy once again. Wish you a pleasant day, Siraj Khan Front Office Manager Cinnamon Citadel Kandy

Responded January 12, 2020
Cinnamon Citadel Kandy
9.2
Exceptional
Deepak from India
Couple
Superior
Stayed 1 night in December 2019

Excellent Property”

While the property is a premium one, the location is quiet difficult to find even with local cab drivers. But once you are inside the property, you do not need to step out as the property has all the amenities needed.

Reviewed January 14, 2021

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Dear Deepak, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us. And we are truly glad to realize that you had thoroughly experienced our hospitality and charmed by us by our ambience. We take pride in delivering quality guest service consistently & constantly. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

Responded January 15, 2021
Cinnamon Citadel Kandy
10.0
Exceptional
Adrian from United Kingdom
Couple
Deluxe
Stayed 1 night in March 2020

Exceptional”

Excellent location

Reviewed March 08, 2020

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Dear Adrian, Thank you for taking your valuable time to rate us. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Cinnamon Citadel Team

Responded March 11, 2020
Cinnamon Citadel Kandy
9.2
Exceptional
Chan from Sri Lanka
Couple
Superior
Stayed 3 nights in February 2020

Excellent in almost every way - could offer a few vegan dessert options in addition to fresh fruit”

Extremely polite, friendly and attentive staff

Reviewed February 21, 2020

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Dear Guest, It was indeed a pleasure to have you with us. We have taken your comments on areas of improvement into consideration and they will be looked into. Once again we would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property Siraj Khan Front Office Manager Cinnamon Citadel Kandy

Responded February 22, 2020
Cinnamon Citadel Kandy
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