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Bumi Surabaya City Resort
Bumi Surabaya City Resort
Bumi Surabaya City Resort
Bumi Surabaya City Resort
Bumi Surabaya City Resort
Bumi Surabaya City Resort
Bumi Surabaya City Resort

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9

Exceptional

3,011 reviews

3,011 reviews

Breakfast142
Housekeeping80
Food & Dining30
See map

9.3

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
Taman Keputran

360 m

Taman Karimun Jawa

420 m

Taman Lalu Lintas

430 m

Taman Kombes Pol M Durayat

460 m

Basuki Rahmat Street

520 m

Popular landmarks
Monkasel (Submarine Monument)

790 m

Tunjungan Plaza

870 m

Bungkul Park

2.2 km

Tugu Pahlawan

2.8 km

Surabaya Town Square

2.9 km

Closest landmarks
Eva Air

50 m

Cathay Pacific Office

50 m

HSBC Bank

50 m

Graha Bumi

60 m

Consulate of Canada

210 m

Bumi Surabaya City Resort

JL. Jend Basuki Rahmat 106-128, Surabaya Center, Surabaya, Indonesia, 60271 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 5 stars, this high-quality property provides guests with access to restaurant, indoor pool and outdoor pool on-site.

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Highlights

Located in heart of Surabaya

Top Value

Front desk [24-hour]

Airport transfer

Excellent breakfast

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Staff Vaccination
Hygiene Plus
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Check-in/out [express]

Luggage storage

Swimming pool [outdoor]

Restaurants

This property is in high demand!

16 travelers have booked today.

Value for money9.0
Distance to city center1 km
Location rating9.3
Nearest airportJuanda International Airport (SUB)
Distance to airport13.0 km

Rooms available at Bumi Surabaya City Resort

Excellent
Room comfort & quality

8.5

Classic Club Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Classic Room
...
  • Room size: 43 m²/463 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Classic Suite
...
  • Room size: 84 m²/904 ft²
  • City view
  • 1 king bed
Enter dates to see prices
2 Queen hearing accessible
...
  • Room size: 42 m²/452 ft²
Enter dates to see prices
Room Assigned on Arrival
...
  • Shower
Enter dates to see prices
Room Club
...
  • Shower
Enter dates to see prices
Single Premium Room
...
    Enter dates to see prices
    Quad Suite Room
    ...
      Enter dates to see prices
      Studio
      ...
        Enter dates to see prices
        Triple Room Panoramic
        ...
          Enter dates to see prices

          Frequently asked questions

          What time is check-in and check-out at Bumi Surabaya City Resort?

          Check-in is from 01:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

          How do I get to Bumi Surabaya City Resort?

          Bumi Surabaya City Resort is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 250000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Bumi Surabaya City Resort has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange both taxis or car rental.

          Is breakfast offered at Bumi Surabaya City Resort?

          Start your mornings right, with the continental and buffet breakfast options offered at Bumi Surabaya City Resort. There's an additional charge of 217000 IDR for adults and 119000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

          What are my dining options at Bumi Surabaya City Resort?

          Bumi Surabaya City Resort features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea and desserts are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

          Can business events be hosted at Bumi Surabaya City Resort?

          All available venues come in different styles and sizes and can accommodate up to 800 people.

          What is the smoking policy at Bumi Surabaya City Resort?

          Bumi Surabaya City Resort does permit smoking in some areas and is not 100% smoke-free.

          What is the closest train, metro, or bus station to Bumi Surabaya City Resort?

          Gubeng Train Station is the closest train, metro, or bus station, about 1.3 km away from Bumi Surabaya City Resort.

          What restaurants are nearby Bumi Surabaya City Resort?

          Bumi Surabaya City Resort is located in Surabaya Center, famous for good restaurants such as Bu Rudy Dharmahusada, Sate Kelopo Ondomohen Bu Asih and Cocari.

          What popular shopping places are close to Bumi Surabaya City Resort?

          Bumi Surabaya City Resort is located in Surabaya Center area which features shopping places such as Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

          What are popular attractions near Bumi Surabaya City Resort?

          Bumi Surabaya City Resort is located in Surabaya Center area, which is famous for attractions such as Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument).

          Show more questions
          See map

          Explore the neighborhood

          What people love about Bumi Surabaya City Resort

          • 10

            Exceptional
            Staff 

            "Good hospitality"

            deblong

            |

            September 27, 2022

          • 10

            Exceptional

            "Nice and ambience ."

            Hjh

            |

            September 22, 2022

          • 10

            Exceptional
            Staff 

            "Very value for money complete fasility and helpful staff."

            Mohammad

            |

            September 13, 2022

          Property ranking|Compared to 875 Surabaya properties
          See all rankings
          Room comfort score
          8.5/10
          Location score
          9.3/10
          Couples review score
          9.1/10
          Room size
          57 sqm.
          Better than
          99
          %
          of Surabaya properties
          Better than
          97
          %
          of Surabaya properties
          Better than
          96
          %
          of Surabaya properties
          Bigger than
          96
          %
          of Surabaya properties
          Overall rating:

          9

          Exceptional
          3,011 reviews
          Cleanliness
          8.9
          Facilities
          9.1
          Location
          9.3
          Read all reviews >
          What travelers say they love:
          Absolutely best hotel, good for all services
          Prabowo from Indonesia
          Business traveler
          More about Bumi Surabaya City Resort

          More about Bumi Surabaya City Resort

          Bumi Surabaya City Resort

          Bumi Surabaya City Resort is the perfect choice for travelers who want to take in the sights and sounds of Surabaya. Experience an urban escape in Surabaya with a stay at Bumi Surabaya City Resort, with its exceptional location right in the city center.
          At Bumi Surabaya City Resort, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi and car hire services available at the hotel.
          For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Bumi Surabaya City Resort.
          For guests who would like to smoke, the designated smoking areas are available.
          All rooms at Bumi Surabaya City Resort are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service and air conditioning. Some rooms at Bumi Surabaya City Resort are available with design features like a separate living room. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
          Don't worry about being thirsty as bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer and toiletries available in some guest bathrooms.


          Dining and things to do

          Each morning you can start the day with a delicious in-house breakfast offered at Bumi Surabaya City Resort. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Bumi Surabaya City Resort caters to its guests varied dietary restrictions with cuisine types such as halal available.
          Bumi Surabaya City Resort offers an excellent variety of recreational facilities. Don't forget to make a visit or two to the hotel's pool.


          Around the property

          An array of attractions are a must-see while visiting Surabaya. Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 860 m away.


          Reasons to stay here

          Compared to other accommodations in Surabaya, facilities here are rated higher than 97% of them.
          Compared to the city's accommodation options, this hotel scored higher than 99% of them for food and dining.
          According to guests who stayed here, this hotel's room comfort is rated higher than 98% of other accommodations in Surabaya.

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          Amenities and facilities
          Exceptional
          Facilities

          9.1

          Most talked about facilities

          Breakfast

          175 mentions

          Food & Dining

          72 mentions

          Swimming Pool

          40 mentions

          Housekeeping

          39 mentions

          Languages spoken

          • English
          • Indonesian

          Accessibility

          • Wheelchair accessible

          Internet access

          • Free Wi-Fi in all rooms!
          • Internet services
          • Wi-Fi in public areas

          Things to do, ways to relax

          • Garden
          • Outdoor recreational features
          • Swimming pool [indoor]
          • Swimming pool [outdoor]

          Cleanliness and safety

          • Anti-viral cleaning products
          • Body thermometer
          • Cashless payment service
          • Daily disinfection in all rooms
          • Daily disinfection in common areas
          • Face coverings on staff
          • Hand sanitizer
          • Hot water linen and laundry washing
          • Individually-wrapped food options
          • Physical distancing of at least 1 meter
          • Room sanitization opt-out available
          • Safe dining setup
          • Staff trained in safety protocol
          • Temperature check for guests and staff

          Dining, drinking, and snacking

          • Coffee shop
          • Kitchen
          • Restaurant [halal]
          • Restaurants
          • Room service [24-hour]

          Services and conveniences

          • Air conditioning in public area
          • Concierge
          • Daily housekeeping
          • Doorman
          • Dry cleaning
          • Elevator
          • Facilities for disabled guests
          • Ironing service
          • Laundry service
          • Luggage storage
          • Meeting/banquet facilities
          • Safety deposit boxes
          • Smoking area

          Access

          • CCTV in common areas
          • Check-in/out [express]
          • Fire extinguisher
          • Front desk [24-hour]
          • Non-smoking rooms
          • Pets allowed
          • Safety/security feature
          • Security [24-hour]
          • Smoke alarms

          Getting around

          • Airport transfer
          • Car park [free of charge]
          • Car park [on-site]
          • Rental car
          • Taxi service
          • Valet parking

          Available in all rooms

          • Air conditioning
          • Coffee/tea maker
          • Daily housekeeping
          • Desk
          • Free bottled water
          • Hair dryer
          • In-room safe box
          • Ironing facilities
          • Mini bar
          • Non-smoking
          • Private bathroom
          • Satellite/cable channels
          • Separate shower/bathtub
          • Shower
          • Slippers
          • Telephone
          • Toiletries
          • Washing machine
          • Wi-Fi [free]
          Food and dining
          Breakfast options
          • American
          • Continental
          • Halal
          • Buffet
          Restaurants on site

          pasar pagi

          • Cuisine: Asian
          • Menu: Buffet, A-la-carte

          Cascades

          • Cuisine: International
          • Menu: Buffet
          Location
          JL. Jend Basuki Rahmat 106-128, Surabaya Center, Surabaya, Indonesia, 60271
          Exceptional
          Location

          9.3

          Airports

          • Juanda International Airport (SUB)
            13.0 km
          • Abdul Rachman Saleh Airport (MLG)
            74.1 km

          Public transportation

          • Gubeng Train Station
            1.4 km
          • Ngagel
            2.0 km

          Hospital or clinic

          • Panti Asuhan Matahari Terbit
            440 m

          Shopping

          • Tunjungan Plaza
            870 m

          Convenience store

          • Alfamart
            870 m

          Cash withdrawal

          • ATM
            220 m
          What's nearby

          Popular landmarks

          • Monkasel (Submarine Monument)
            790 m
          • Tunjungan Plaza
            870 m
          • Bungkul Park
            2.2 km
          • Tugu Pahlawan
            2.8 km
          • Surabaya Town Square
            2.9 km
          • Surabaya's Zoo
            2.9 km
          • Suramadu National Bridge
            2.9 km
          • Sampoerna Museum
            4.6 km
          • Pakuwon Food Festival
            6.7 km
          • Masjid Nasional Al Akbar Surabaya
            7.8 km

          Nearby landmarks

          • Eva Air
            50 m
          • Cathay Pacific Office
            50 m
          • HSBC Bank
            50 m
          • Graha Bumi
            60 m
          • Consulate of Canada
            210 m
          • Singapore Air
            260 m
          • Embassy of United Kingdom
            310 m
          • Taman Keputran
            360 m
          • Taman Karimun Jawa
            420 m
          • Parkir Gereja
            430 m
          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Property policies
          Children and extra beds

          Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

          All children are welcome.

          Infant 0-1 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib may be requested directly from the property.
          Children 2-3 year(s)
          Stay for free if using existing bedding.
          If you need an extra bed, it will incur an additional charge.
          Guests 4 years and older are considered as adults
          Must use an extra bed which will incur an additional charge.
          Others
          • When booking more than 5 rooms, different policies and additional supplements may apply.
          Some helpful facts

          Check-in/Check-out

          • Check-in from13:00
          • Check-out until12:00

          Getting around

          • Airport transfer fee250000 IDR
          • Distance from city center1 km
          • Travel time to airport (minutes)30

          Extras

          • Breakfast charge (unless included in room price)217000 IDR

          The property

          • Non-smoking rooms/floorsyes
          • Number of floors26
          • Number of restaurants3
          • Number of rooms 242
          • Room voltage220
          • Year property opened1979
          • Most recent renovation2014

          Reviews of Bumi Surabaya City Resort from real guests

          Provided by verified guests of Agoda
          9.0
          /
          10
          Cleanliness8.9
          Facilities9.1
          Location9.3
          Room comfort and quality8.5
          Service9.1
          Value for money9.0
          High score for Surabaya
          Rating
          9+ Exceptional (913)
          8-9 Excellent (277)
          7-8 Very Good (250)
          6-7 Good (46)
          <6 Below Expectation (84)
          Time of the year
          Mar - May (327)
          Jun - Aug (452)
          Sep - Nov (353)
          Dec - Feb (438)
          All guests (3,011)
          All room types
          All languages

          Show reviews that mention 

          Showing 1,570 verified guest comments
          12345
          10.0
          Exceptional
          Zackaria from Singapore
          Family with young children
          Classic Room
          Stayed 4 nights in March 2019

          Good stay”

          In general satisfying stay. Plus point is bigger room which is rare these days unless money is thrown. Both rooms for our family given at the corner and next to each other. Negative part is the demotivated staff at the breakfast restaurant (probably because of lesser guests and the hotel is not generating much revenue!)- they don't even put the cutlery for the new diner and don't clean up the previous diner's plates at the table, even after requesting them. On the taste and variety of the food, better not to comment much as they seem to cater much for the locals. Read a review somewhere on stolen money/valuables from the room-safe. So, didn't put any money as used to do at other stays. It so happened that on the second day after breakfast and stroll at the garden, we found the room-cleaning service on our room at around 10.30AM with the door locked from inside although we didn't request it as we planned to put the make-up room tag at the door only after going in after the breakfast before stepping out of the hotel. Didn't raised this up though. The garden at level 1 and at the swimming pool area is lush and a refreshing feel to relax there. In summary, it is worth the stay if you get a good deal compared to other hotels. Location is at the central, so not much of a difference.

          Reviewed March 21, 2019

          See room deals

          10.0
          Exceptional
          Daniel from Indonesia
          Group
          Classic Room
          Stayed 3 nights in February 2020

          Excellent hotel”

          Best hotel in Surabaya. The room is VERY SPACIOUS. Far more spacious than most 5-star hotels. Air conditioning is very good, the windows are clean. Beds are very comfortable and the rooms are very comfortable. Bathroom and showers are excellent, and also very spacious. Water pressure is good, and water temperature is very good. Excellent breakfast, the best nasi goreng ever. Very complete breakfast, all delicious and all very fulfilling. The quality of breakfast is very excellent, better than most 5-star hotels. Very nice swimming pool and very nice gym facilities. Excellent staff that are all very friendly, better than most 5-star hotels in big towns such as Jakarta and Surabaya. I would like to compliment Mas Joe and Mas Nyoman as managers, and also Mba Nenny in reception, for their excellent service during my multiple visits to the hotel. Location is close to the city, which is very good.

          Reviewed February 14, 2020

          See room deals

          10.0
          Exceptional
          supiyan from Indonesia
          Family with young children
          Classic Room
          Stayed 1 night in January 2019

          Greeneries surrounding with balinese decoration hotel”

          Big and clean room, got corner room with city and pool view. Big bathroom : hot and cold water in both bath-up and shower works well, has hair dryer, complete amenities such as soap, tooth brush, shampoo, sewing kit, etc. AC, tea/coffee maker works well. TV has many channels, good WiFi in room. Good swimming pool, delicious pizza from Warung Bule (in pool area) with reasonable price. Complete breakfast. Newspaper in the morning sent to the room. Indonesian instrument from gamelan or piano with the smell of lemongrass welcoming guests in the lobby area. smooth check-in and check-out process. Near Minimart/Indomaret (at the corner of the street) about 7 mins walking. Near Tunjungan Plaza (still needs taxi or gocar/grab). Cake shop discount at 17.30. best deal for bread and cakes (50% off). Gellato ice cream only at Rp. 25.000,-. Recommended hotel in the center of Surabaya.

          Reviewed January 02, 2019

          See room deals

          10.0
          Exceptional
          Arbintoro from Indonesia
          Couple
          Classic Room
          Stayed 1 night in September 2020

          A true Indonesian taste of comfort.”

          The room is very nice and clean, the bed is big and comfortable. First time in here and always looking forward for the breakfast because of people reviews that say it's the best hotel breakfast. Although it's true that the taste of the food is delicious, unfortunately maybe because of covid and it's on weekday, there were less variety of food. There were only fried rice, omelet, sausages, porridge, soto ayam, fruits, bakery, cereals, juice. It still a pleasant experience to enjoy the breakfast because the foods were tasty. Great fried rice, perfect silky omelet (medium inside, well done outside), savory soto. Hope next time I can get the true Hotel Bumi Resort breakfast like how the people review it (lots of variety).

          Reviewed September 10, 2020

          See room deals

          10.0
          Exceptional
          Suraaj from Malaysia
          Couple
          Classic Room
          Stayed 1 night in November 2019

          Breath-taking”

          I wish I could rate this more than 10 stars. Its amazing beyond words. The whole ambience and aura of the hotel was mind blowing. As you enter the hotel, you are welcomed with the fragrance of tulip flowers lingering around the hotel. Next the Front Office staffs were astounding, very very welcoming and accommodating. They gave us complimentary late check out. We ordered a wine opener and they came to our room to open the wine. The bed was comfortable and also the room was super clean. The breakfast buffet next day is one of the best I have ever had, complete with all kind of indonesian and western dishes. Will definitely come back again. Good job to the hotel for providing us with one of a kind service.

          Reviewed December 14, 2019

          See room deals

          10.0
          Exceptional
          Catharina from Philippines
          Couple
          Classic Room
          Stayed 1 night in August 2019

          Awesome Hotel and Amazing Breakfast!”

          So we stayed here for a night after our Mount Bromo and Ijen activities. Entrance - we were welcome by their staff with warm smile :) Reception - the staff very prompt helping us upon our check-in. Cons though - they didn’t tell us which floor our room would be and what time and where the breakfast location would be. Hotel Room - pretty big with great city view. We have all we needed even weighing scale. Sort of my requirement in a hotel room during my staff. Location - it’s pretty close/nearby to a lot of restaurants that just walking distance if you’re like us love to walk. And 15mins walk by Tunjungan Plaza very big mall :) Hotel Restaurants - they’re about 3/4 available within the hotel and very good variety of food to choose with. Great food as well. Staff - very friendly and always ready to assist you. Overall very happy and satisfied with our 1 night stay. Will stay here again once we’re back in Surabaya.

          Reviewed August 12, 2019

          See room deals

          10.0
          Exceptional
          Richard from Singapore
          Couple
          Classic Room
          Stayed 4 nights in May 2019

          Immaculate, Perfect, Flawless Accommodation right in the heart of Surabaya”

          The hotel is centrally located and near to all main attractions in Surabaya. The room itself is huge and nicely designed despite the lack of lights, hence pretty dim when the curtain is drawn. Breakfast is magnificent with wide variety of food, ranging from Japanese, Javanese/Indonesian to European and Chinese. Those who fancy European/American breakfast may be disappointed by the choices as they are not up to the standard. We were fine with it as we were not a big fan of Western breakfast and more into Asian/local one. We were so spoiled with assorted dishes such as pecal/gado-gado, bubur madura, soto, kukusan, mie/nasi goreng, wedang, etc. Try their fried noodle (mie goreng), which will take you over the moon :). Its surrounding with lush greenery and fish ponds are very good for those who would like to read books while sitting in a garden. The fitness centre is very well-equipped for a hotel. In short, our 5-day stay in this hotel was perfect.

          Reviewed June 05, 2019

          See room deals

          10.0
          Exceptional
          Evelina from Indonesia
          Family with young children
          Classic Room
          Stayed 1 night in September 2019

          Authenthic hotel”

          For me, this is the best hotel in Surabaya. The hotel so big & has the perfect location in the centre of this city. Will get the different atmosphere here, with original javanese design. The room was spacious & clean. The hospitality from the staff were excellent. They gave me a little surprise come to my room & give me a birthday cake & they were song for me. Because that day is my birthday. Absolutelly will come again to enjoy my pleasure weekend in my own downtown

          Reviewed October 05, 2019

          See room deals

          10.0
          Exceptional
          KATHI from Singapore
          Family with young children
          Classic Room
          Stayed 1 night in February 2020

          Great breakfast spread”

          Room - Room was spacious and had an extra-large bed which was very comfortable. AC seemed to be malfunctioning in the day but worked well at night. Bathtub had black dust come out of it and was not cleaned properly. Breakfast Breakfast was amazing and worth staying there. Foodies will love the great spread and the various live stations. The dishes were also tasty and artfully displayed and served. Location Was a 15 min walk to the nearest shopping mall, but a short USD2 drive away.

          Reviewed March 04, 2020

          See room deals

          10.0
          Exceptional
          Brennan from United States
          Couple
          Classic Room
          Stayed 3 nights in March 2019

          Best hotel in surabaya ”

          Recently completed our 4th stay at this amazing hotel. As always our stay was perfect. The staff was so welcoming and friendly. Our room was super clean, very spacious, and the city view was great. The breakfast, as always, was delicious. As was the dining for lunch and dinner. Bumi offers a great location and a cultural experience as well. Wife and I Love love love this hotel and will return very soon. 👍👍👍👍👍 Brennan S.

          Reviewed April 02, 2019

          See room deals

          Dear Mr & Mrs Brennan Thank you for staying with us and for taking the time to share your review. We are delighted to learn that you and your wife had an overall pleasant experience in our hotel and we hope to see you again very soon. Kind regards, Bondan Prasetyo General Manager

          Responded June 03, 2019
          Bumi Surabaya City Resort
          10.0
          Exceptional
          Devi from Indonesia
          Family with teens
          Classic Room
          Stayed 1 night in February 2019

          EXCEPTIONAL!!!”

          Price are too good to be true for 5 stars hotel. Room is spacious,clean,luxury and breakfast really good with plenty of variety. TV bit small for the kind of this spacious room. But still ok. They have so many spot to chilling, by the garden or by the pool and even if u're feel not comfortable to be outdoor they also still have indoor corner which also ok for chilling. Facilities are the bestest, all well maintain and complete! Location is exceptional! Definitely will go back !

          Reviewed February 06, 2019

          See room deals

          10.0
          Exceptional
          Daniel from Indonesia
          Family with young children
          Classic Room
          Stayed 3 nights in February 2019

          Outstanding”

          The level of customer service is outstanding. And this is when compared to other Indonesian 4-star or 5-star hotels. Service is extremely good. Room is big and comfortable. Swimming pool is excellent and good. The breakfast is one of the best. It serve lots of variety of food, with emphasis on Indonesian food, something you can't get elsewhere.

          Reviewed March 03, 2019

          See room deals

          10.0
          Exceptional
          Ike from Indonesia
          Family with young children
          Classic Room
          Stayed 2 nights in December 2019

          Wonderful stay”

          Very nice hotel, the room was big and clean, the breakfast all good, the kids love the pool and the staff very friendly and welcome. Joe at reception that helped us during our check-in was very nice, warm and helpful. We stayed for 2 nights and it feels like home there. Would definitely come back again.

          Reviewed February 20, 2020

          See room deals

          10.0
          Exceptional
          Ijang from Indonesia
          Family with young children
          Classic Room
          Stayed 1 night in December 2019

          Nice Hotel In The Middle of Surabaya ”

          The atmosphere and environment of the hotel is very comfortable. The room is spacious and clean. The breakfast is very delicious with many kinds of food. The pool also very clean and comfort. The staffs are very friendly and helpful. We will return to this hotel again if we visit Surabaya.

          Reviewed December 30, 2019

          See room deals

          10.0
          Exceptional
          Maztura from Malaysia
          Couple
          Classic Room
          Stayed 3 nights in October 2019

          Best 5 stars hotel in Surabaya.”

          Strategic location in the city. The atmosphere is very calm and serene. The staffs are very friendly and helpful. The room and bathroom are spacious and very clean. Variety choices of delicious foods are served for breakfast. Will definitely stay here again when I'm in Surabaya.

          Reviewed October 13, 2019

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          9.6
          Exceptional
          Chandra from Indonesia
          Family with young children
          Classic Room
          Stayed 1 night in February 2020

          Good enough”

          It was my first family staycation at Hotel Bumi Surabaya. The facilities and amenities were great. I love the breakfast (couldn't agree more, right? a lot of varieties of food provided with a good taste for sure), the garden (good spot for photography), the swimming pool and many other facilities. Toiletries also complete. But there is some room for improvements: 1. Staff's accuracy in work. When I checked in the room and looked for the water bottle, I found that one of the two complementary water bottles was not full. I asked my wife (not my sons, because my sons are still 2 yo, not tall enough to reach the water bottle, and 3 months old) and she said did not drink from the bottle. It means that the staff did not check carefully when making up the room. 2. The bedsheets and bed cover were quite dirty like it hasn't changed from the previous customer. I found some yellow stain in bedsheets and tomato-stain-like in back of bedcover. If everything was clean, it would be great.

          Reviewed February 28, 2020

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          10.0
          Exceptional
          John from Canada
          Business traveler
          Classic Room
          Stayed 2 nights in October 2019

          Pleasant Stay”

          When visiting Surabaya this hotel must be considered! I had a very comfortable and relaxing stay at Bumi Surabaya. The facility was awesome. The staff was helpful and friendly. Breakfast was amazing with so many variety to choose from. Room was clean and a good size. Highly recommended especially when travelling with family.

          Reviewed October 24, 2019

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          10.0
          Exceptional
          Mateus from Indonesia
          Family with teens
          Classic Room
          Stayed 2 nights in December 2021

          Spacious clean room, clean beds, and great ambience”

          We are staying as family with 4 adults, 2 rooms. Big/spacious standard room, clean and rooms are exceed our expectation, we got our own corner, with great city view of Surabaya, considering an old hotel, but an excellent maintenance, best value for money for 5* facility !!!

          Reviewed December 26, 2021

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          10.0
          Exceptional
          Sunyoto from Indonesia
          Family with young children
          Classic Room
          Stayed 3 nights in June 2021

          Luxurious Hotel with premium location in the center city Surabaya and spectakuler City View at night.”

          You should stay at this Hotel. Very good in apply Protocol Covid 19, before check in they will asked Swab Antigen. Make us feel safe with this regulation when we was chosen this Hotel. Wifi speed fast and stable. Variety of Breakfast with fresh and good taste. Spectakuler City View at night. Located in teh center of Surabaya City, you can go anyhere araung Surabaya City with a flash speed. We really recommend this Hotel for your Stay.

          Reviewed June 29, 2021

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          10.0
          Exceptional
          Hasrin from Indonesia
          Couple
          Classic Room
          Stayed 5 nights in January 2020

          Fantastic ”

          Its our 2nd staycation in Bumi and i thought it was fantastic place to be and stay experience be like wow. All staff were accomodating, friendly and courteous with a smile on their faces each time we met. Complete facilities and impress of all Kudos to the team on their effort at our simple honeymoon decor room and arrangement by Ms Mega of birthday cakes to send my wife exactly during midnight touches me. She also go beyond extra mile by giving us two bottles of Jamu drinks during our breakfast before our departure. Kudos BUMI for having us. Looking forward for another stay with YOU soonest.

          Reviewed June 09, 2022

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