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Best Western Premier Shenzhen Felicity Hotel
Best Western Premier Shenzhen Felicity Hotel
Best Western Premier Shenzhen Felicity Hotel
Best Western Premier Shenzhen Felicity Hotel
Best Western Premier Shenzhen Felicity Hotel
Best Western Premier Shenzhen Felicity Hotel
Best Western Premier Shenzhen Felicity Hotel

Removed from saved list

7.5

Very good

4,478 reviews

4,478 reviews

Housekeeping57
Shops28
View13
See map

8.3

Excellent

Location rating score

Excellent location - 170 meters from city center
Popular neighborhood
Parking
FREE
Popular landmarks
Luohu Commerical City (Lo Wu Shopping Plaza) 220 m
COCO Park 6.3 km
Lianhuashan Park 6.8 km
Dafen Oil Painting Village 9.1 km
OCT HARBOUR 12.7 km
China Folk Culture Village 13.1 km
Happy Valley of Shenzhen 14.8 km
Shenzhen Window of the World 14.8 km
OCT East Shenzhen 19.7 km
Dameisha Beach 20.4 km
Nearby landmarks
Luohu Port 150 m
Visa Office - Lo Wu 190 m
Luohu Commerical City (Lo Wu Shopping Plaza) 220 m
Mang Bing Massage Centre 230 m
Jian Fu Mei Health & Beauty Centre 240 m
Shenzhen Railway Station 450 m
Shenzhen Tourist Consultation Centre 480 m
Renmin South Metro Station 630 m
Renmin South Eat Street 770 m
Renmin Road South 780 m

Best Western Premier Shenzhen Felicity Hotel

1085 Heping Rd., Luohu District, Shenzhen, China, 518010 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Luohu District part of Shenzhen, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Shenzhen Window of the World. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Located in heart of Shenzhen

Front desk [24-hour]

Airport transport

Excellent view

190 meters to public transportation

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Spa
Workout and Leisure
Exercise area
Swimming pool [outdoor]
Important announcement -- "Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Announcements by hotel (1)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Facilities

Front desk [24-hour]

Transport to airport

Valet parking

Complimentary WIFi in all rooms

Exercise area

Spa

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Shenzhen every 5 minutes on Agoda.com
Value for money7.7
Distance to city center0.5km
Location rating8.3
Nearest airportHong Kong International Airport (HKG) - Hong Kong SAR, China
Distance to airport32.0 km

Rooms available at Best Western Premier Shenzhen Felicity Hotel

1 Queen Bed
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Deluxe 1 Queen Bed
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
2 Single Beds with Bathtub
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Suite 1 King Bed
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
Enter dates to see prices
1 Queen Bed with Bathtub
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Standard Twin Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Executive 1 Queen Bed Room High Floor
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Executive 1 Queen Bed Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Suite 1 Queen Bed
...
  • Room size: 52 m²/560 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Deluxe 1 Queen Bed High Floor
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Best Western Premier Shenzhen Felicity Hotel?

Check-in is from 12:00 PM, and check-out is until 02:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Best Western Premier Shenzhen Felicity Hotel?

Best Western Premier Shenzhen Felicity Hotel is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 400 CNY. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Best Western Premier Shenzhen Felicity Hotel has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Shenzhen with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Best Western Premier Shenzhen Felicity Hotel?

Start your mornings right, with the continental and buffet breakfast options offered at Best Western Premier Shenzhen Felicity Hotel. There's an additional charge of 69 CNY for adults and 68 CNY for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Best Western Premier Shenzhen Felicity Hotel?

Best Western Premier Shenzhen Felicity Hotel features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Best Western Premier Shenzhen Felicity Hotel?

Best Western Premier Shenzhen Felicity Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to Best Western Premier Shenzhen Felicity Hotel?

The closest train, metro, or bus station to Best Western Premier Shenzhen Felicity Hotel is Shenzhen Railway Station, 440 m away.

What restaurants are nearby Best Western Premier Shenzhen Felicity Hotel?

Restaurants including Laurel Restaurant, DanGui Xuan XinDou Dian and Li Yuan Restaurant are popular in Best Western Premier Shenzhen Felicity Hotel’s neighborhood which is known as Luohu District.

What popular shopping places are close to Best Western Premier Shenzhen Felicity Hotel?

Shopping options in Best Western Premier Shenzhen Felicity Hotel’s Luohu District neighborhood include Luohu Commerical City (Lo Wu Shopping Plaza), The Mixc and KK Mall (East Shennan Road).

What are popular attractions near Best Western Premier Shenzhen Felicity Hotel?

Guests at Best Western Premier Shenzhen Felicity Hotel can easily visit Kingkey 100, Xianhu Botanical Garden and DongMenTing MeiShiCheng located in the Luohu District area.

What popular natural sightseeing spots are close to Best Western Premier Shenzhen Felicity Hotel?

Best Western Premier Shenzhen Felicity Hotel’s nearby natural sights include Maowoling located in the same Luohu District area.

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Explore the neighborhood

What people love about Best Western Premier Shenzhen Felicity Hotel

  • 10

    Exceptional
    Staff 

    "Friendly, helpful and efficient staff."

    Ruth

    |

    January 12, 2020

  • 8

    Very good
    Location

    "There is some shopping area nearby."

    Chung

    |

    December 12, 2019

  • 8

    Very good
    Cleanliness

    "The room on the high floors like 21st floor has very good view and the room and corridor are clean and better maintained."

    MICHAEL

    |

    December 3, 2019

Overall rating:

7.5

Very good
4,478 reviews
Cleanliness
7.4
Facilities
7.0
Location
8.3
Read all reviews >
What travelers say they love:
Nice and cheap buffet dinner with excellent service.
CHI from Hong Kong SAR, China
Couple
More about Best Western Premier Shenzhen Felicity Hotel

More about Best Western Premier Shenzhen Felicity Hotel

Best Western Premier Shenzhen Felicity Hotel

Make everyday special with all that Shenzhen has to offer with a stay at Best Western Premier Shenzhen Felicity Hotel.
All offerings provided by Best Western Premier Shenzhen Felicity Hotel help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Shenzhen is made even more convenient with the taxi and car hire services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service and tours. Cold evenings are even better than warm ones, when you can cozy up at the hotel's fireplace.
For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Best Western Premier Shenzhen Felicity Hotel. All your minor, last-minute needs can be taken care of by the convenience stores without having to go anywhere. For health reasons, smoking is not permitted anywhere inside the hotel.
For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at Best Western Premier Shenzhen Felicity Hotel. Enjoy your stay even more at the hotel, knowing that some selected rooms include air conditioning. For a bit of entertainment, guests will find television and cable TV available in some selected rooms. Don't worry about being thirsty as a refrigerator, a coffee or tea maker and mini bar are provided in some guestrooms.
Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer available in some guest bathrooms.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Best Western Premier Shenzhen Felicity Hotel. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
A day in will be as fun as a day out with ranges of recreational activities offered at Best Western Premier Shenzhen Felicity Hotel. A relaxing end to every day is possible with a visit to the massage, salon and spa. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Family time on relaxed evenings is easy with the hotel's library. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Around the property

Don't spend all your time inside while in Shenzhen! Find that special item or souvenir that will commemorate your trip to Shenzhen at Luohu Commerical City (Lo Wu Shopping Plaza) located 210 m away. Be sure to visit Dafen Oil Painting Village located 9.0 km away, an item on every checklist of those who travel to Shenzhen.

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Amenities and facilities
Very good
Facilities

7

Most talked about facilities

Housekeeping

229 mentions

Breakfast

85 mentions

Internet

70 mentions

Food & Dining

68 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Massage
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Breakfast in room
  • Daily disinfection in all rooms
  • Hot water linen and laundry washing
  • Hygiene certification
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Gift/souvenir shop
  • Hair salon
  • Invoice provided
  • Ironing service
  • Laundry service
  • Library
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Rental car
  • Taxi service
  • Transport to airport
  • Valet parking

Available in all rooms

  • A/C
  • Alarm clock
  • Coffee/tea machine
  • Complimentary drinking water
  • Hair dryer
  • Microwave
  • TV [flat screen]
  • Wi-Fi
Food and dining
Breakfast options
  • Asian
  • Continental
  • Buffet
Location
1085 Heping Rd., Luohu District, Shenzhen, China, 518010
Excellent
Location

8.3

Airports

  • Hong Kong International Airport (HKG) - Hong Kong SAR, China
    32.0 km
  • Shenzhen Bao'an International Airport (SZX) - China
    33.0 km 39 min drive

Hospital or clinic

  • Luohu Hospital
    1.1 km 6 min drive

Shopping

  • Luohu Commerical City (Lo Wu Shopping Plaza)
    220 m 9 min walk

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Luohu Commerical City (Lo Wu Shopping Plaza)
    220 m
  • COCO Park
    6.3 km
  • Lianhuashan Park
    6.8 km
  • Dafen Oil Painting Village
    9.1 km
  • OCT HARBOUR
    12.7 km
  • China Folk Culture Village
    13.1 km
  • Happy Valley of Shenzhen
    14.8 km
  • Shenzhen Window of the World
    14.8 km
  • OCT East Shenzhen
    19.7 km
  • Dameisha Beach
    20.4 km

Nearby landmarks

  • Luohu Port
    150 m
  • Visa Office - Lo Wu
    190 m
  • Luohu Commerical City (Lo Wu Shopping Plaza)
    220 m
  • Mang Bing Massage Centre
    230 m
  • Jian Fu Mei Health & Beauty Centre
    240 m
  • Shenzhen Railway Station
    450 m
  • Shenzhen Tourist Consultation Centre
    480 m
  • Renmin South Metro Station
    630 m
  • Renmin South Eat Street
    770 m
  • Renmin Road South
    780 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-11 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from12:00
  • Check-out from00:00
  • Check-out until14:00

Getting around

  • Airport transfer fee400 CNY
  • Distance from city center0.5km
  • Travel time to airport (minutes)46

Extras

  • Breakfast charge (unless included in room price)69 CNY

The property

  • Number of bars/lounges1
  • Number of floors28
  • Number of restaurants2
  • Number of rooms 516
  • Room voltage220
  • Year property opened1990
  • Most recent renovation2003
Property announcements

Free shuttle bus to Luohu Port.

No smoking in the hotel

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of Best Western Premier Shenzhen Felicity Hotel from real guests

Provided by verified guests of Agoda
7.5
/
10
Cleanliness7.4
Facilities7.0
Location8.3
Room comfort and quality7.4
Service7.4
Value for money7.7
High score for Shenzhen
Rating
9+ Exceptional (389)
8-9 Excellent (616)
7-8 Very Good (1,142)
6-7 Good (549)
<6 Below Expectation (631)
Time of the year
Mar - May (805)
Jun - Aug (856)
Sep - Nov (924)
Dec - Feb (742)
All guests (4,478)
All room types
All languages

Show reviews that mention 

Showing 3,327 verified guest comments
12345
8.7
Excellent
Ivan from Indonesia
Couple
Stayed 2 nights in August 2009

Best Western Felicity - a good one”

Location, location, location.. and english speaking staff - bellboy, reception, they all talk decent english. Room is a bit old, but maintained well; can sleep well.
Key! They only give you one key.. it's not card, but magnetic key chain...

Best Western Felicity Hotel.. It's recommended. For those who visit shenzhen to shop at Luohu, it's a good choice. There's Shangrila which is closer to Luohu shopping complex, but price is much more expensive. From Best Western, it's about 10 minutes walk to the shopping complex. And there are convenient stores next to the hotel. Also, there's a good fast food restaurant close to the hotel. Cake shop offers special price after 6 pm. check it out :) All in all, it's worth the price.. I'd say it's excellent.

Reviewed August 21, 2009

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9.7
Exceptional
Carol from Australia
Solo traveler
Stayed 1 night in July 2008

Truly 5 star”

Of all the hotels I have stayed in during 30 years, I experienced the best service from the staff at this hotel.They went over and above the normal requirements of service to meet my needs. The room was of a good size, well furnished and extremely clean. The bathroom was well stocked and furnished, very clean, plenty of hot water, fluffy towels and robes.The view of the river from the rooms at the back of the hotel is great. The buffet breakfast would satisfy both western and Asian tastes and the restaurant staff speak some English. I highly recommend the Best Western Felicity Hotel in Shenzhen and I will return there in a few weeks.

Reviewed July 08, 2008

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10.0
Exceptional
TARACHAND from Philippines
Couple
Stayed 2 nights in January 2014

WONERFULL ”

CLEANINLINESS; HELPFULL STAFF; GOOD FOOD

Going to Shenzhen BEST WESTERN WAS ALLWAYS MY FIRST CHOICE OF HOTEL. With most hotels in China hotel value preferences as to payments and others are more priorities rather than customers needs. With Best Western hotel customers needs are their first priority. The staffs are so helpful and do all they can with great enthusiasm. My last travel took me to 7 cities in China with 3 days and 7 hotels never did we ever got such a treatment as that of Best Western. A great relief WITH GOOD HELPFULL STAFF AND MANAGEMENT to have on my very last phase of my journey. Greatly pleasing was that of having a room being changed from a superior double bed to a suite. On my return to my room on the second day of stay we found our room left un cleaned and bed left un-made in the state left after sleeping. My wife called the head counter and was so furious. On first the management as and beg forgiveness due to short of staff but would investigate further. After sometime the housekeeper came with her array of equipment and apologize. There about five minutes the manager called and reported that the mistake was that of ours because the light was switched on (not to make the room) . My wife apologized that she did not know the switch exist . Anyway despite the mistake management informed us that they would rather for go and change our room to avoid inconvenience to us. Surprising though was seeing a suite instead of the same size of room booked by us. wow what great fun a new year gift from management for being a member of AGODA.

Reviewed January 16, 2014

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8.0
Excellent
Sumaryana from Indonesia
Couple
Stayed 2 nights in November 2009

Best Western Hotel at shenzhen ..well i like it!”

-have a good view -near from Lo Wu Shopping Mall -have a good bakery
most of they employee can not speak english.

I heard about Best Western Felicity Hotel from my friend. He gives me a good review about them, then I decide chose best western hotel from agoda.com. Well all I have to say is best western are good, I got best view from my room and the important is the room is clean! And also the hotel has a put into action about green campaign (which is important issue for nowadays) without decrease they services. At the lobby we can find a good bakery and the taste is not bad! Most I like is the location of the hotel is near from Lo Wu Mall and station. It simply 3 days great satisfied at best western. If I must holiday to Shenzhen of course I will stay again at best western felicity hotel and loves to reference to others.

Reviewed February 10, 2010

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9.0
Exceptional
Aditya from India
Business traveler
Stayed 2 nights in April 2012

Excellent location”

Walking distance to Louhu station and shopping mall

the hotel is just about 5 mins walk from the station louhu. it was my last city in china and i was tired from all the travelling and luggage pulling. the moment i entered i was floored by the huge lobby, the b’ful atrium café and the sheer size of it. check in was very efficient and i took the elevator to my room on the 23rd floor. inside the lift, i could see “welcome” written on the roof of the patio. i felt welcomed. though, the room wasn’t the best in the world but it has every means of luxury and necessity. the view from the room was to die for. on the left of the river was hongkong and on the right was shenzen. there was a writing desk with lan connection (free) and i could see the city while using my laptop and was enjoying it so much that i couldn’t get up from that chair for a long time. across the road is one of the best shopping malls of shenzen called louhu community shopping mall. very good shopping there. best western felicity is a 5 star at the price of 3 star. although, they will need to renovate it sooner than later but the view, service of staff & location will more than make up for the rather old design of the rooms. when i use the word old-i am basically referring to the old style furniture & wall paint.

Reviewed May 04, 2012

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9.0
Exceptional
Dwi from Indonesia
Couple
Stayed 1 night in January 2010

Convenient”

very convenient location i.e. walking distance to LouWu shopping area as well as the train station. has a very nice view, elevator with outside view. room was not too small and has a free internet. bathroom looks very classy and clean.
the outside look of the hotel doesn't reflect a 5-star hotel. breakfast was not too great and a bit expensive if wanted to add additional person.

Best Western Felicity turned out to be above my expectation. do not judge the hotel from outside, because the best part is inside the room itself, nice room with nice view and clean bedsheets, as well as the free in-room internet service. The location is very convenient if you want to shop at LouWu, and if you want to go around the city since the train/bus station is only 5 mins walk. i will stay there again for my next visit to shenzhen.

Reviewed January 06, 2010

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8.7
Excellent
Maitri from Thailand
Group
Stayed 1 night in March 2013

Good hotel for business man and group tour.”

1. near restaurant 2. near shopping center 3. easy access to public transport

I used to stay at this hotel few times already, the hotel room is clean. This time I did book 4 rooms and all of us were satisfied staying at Best Western Felicity Hotel. I've noticed this time that most of Best Western Hotel in Asia such as in Jakarta, Macau as well as this hotel in Shenzhen did not provide WIFI in the room but only the lan cable. You can get WIFI at hotel lobby only.

Reviewed April 10, 2013

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9.7
Exceptional
John from Australia
Business traveler
Stayed 1 night in August 2013

Great hotel and great staff”

Very clean English speaking and very helpful staff

Best western hotel felicity is a fantastic clean hotel. Staff are very helpful and its great for westerners.Close to public transport, buses and rail line.Close to the airport. Very good shopping. Restaurant caters for westerners. Quick room service. Defiantly recommend Best Western Felicity Hotel for travellers and business

Reviewed August 10, 2013

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9.0
Exceptional
Julio from United States
Solo traveler
Stayed 3 nights in January 2011

Lovely hotel, and great location”

They were very helpfull with me, and understandable.
Breakfast buffet, not very good.

Beside of some comunication problems, the assistant manager upgrade me to a very nice room. This is my third time at the Best Western Felicity Hotel, the location is very convinient in the heart of Louhu District, were you can find some western restaurant and good shopping.

Reviewed January 13, 2011

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8.3
Excellent
Weera from Thailand
Business traveler
Stayed 2 nights in January 2010

My stay”

Location
none

Best Western Felicity Hotel Shenzhen is located in a very heart of Shenzhen. Easy access to all public transportations. I believe a great value for my stay at this hotel. I think the room is nicely decorated and the service was great. It is really convenient to stay here because it is located near business area. I believe I will stay at the Best Western again if I go to Shenzhen.

Reviewed January 30, 2010

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8.7
Excellent
Thomas from Australia
Solo traveler
Stayed 3 nights in August 2013

The Best Western was a comfortable stay.”

1/Food 2/Clean room 3/secure

The Best Western Felicity Shenzhen is an excellent hotel. The support staff (cleaning, maids, ground staff) 10/10. The administration clerical, reception, staff are efficient but 30% of those workers are arrogant to say the least and are just going through motions. They didn't put much effort into assisting me, a traveller new to China, at all. The switchboard who transferred the international calls for me was always well received by the callers, so I am pleased with their response.

Reviewed August 22, 2013

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9.0
Exceptional
Daniel from United Kingdom
Group
Stayed 2 nights in September 2009

My hotel in china”

hotel is central to all shops and railway station
Need to take more care when cooking seafood as 3 of us got realy bad food poisoning at the hotel after eating sea food

My stay in the Best Western Felicity Hotel in Shenzhen in china, Room where realy great , all the staff where realy great, Everythink seemed to be graet but just watch out with the seafood that you eat in there ..

Reviewed September 26, 2009

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9.7
Exceptional
Keith from Australia
Solo traveler
Stayed 3 nights in April 2012

It has become my regular”

Location is perfect; service and assistance extremely good and the cost is about as low as you can go for a five-star hotel.

My stay in April was my fifth stay at the Best Western Felicity Hotel in Shenzhen ... and I would be reluctant to try another hotel. It is a more than satisfying hotel in all ways.

Reviewed April 28, 2012

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8.7
Excellent
MUN from Malaysia
Couple
Stayed 1 night in February 2012

Great location with friendly staff”

Near railway and metro station

i have stayed in this hotel couple of times prior to my stay on 16.2.2012 and have always find it to be the perfect hotel to stay in shenzhen especially after crossing over from hong kong. although the last time i stayed here was in 2007, it has not changed much except for the neighbourhood which is much more developed now. the staff are still very friendly and helpful and the hotel is being maintained very well. the shenzhen railway station and the luohu metro station are just a short walking distance away which means getting in and around shenzhen and to guangzhou is a breeze.

Reviewed February 28, 2012

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9.0
Exceptional
Cynthia from Australia
Solo traveler
Stayed 5 nights in August 2008

My Brief Encounter with Best Western Felicity”

Well presented, inexpensive and good amenities.
Slow front desk service, lack of English and not friendly.

Staying for five days at the Best Western Felicity in this month was a truly pleasant experience. Apart from the slow service at the front desk, I found my porter to be bright and very helpful. Room service was excellant and very prompt and housekeeping did a wonderful job. The girls at the sports bar were very helpful though it was difficult communicating due to a lack of English. My room was very comfortable and had a great view. I felt very safe and will definitly stay here again.

Reviewed August 20, 2008

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9.3
Exceptional
Arifin from Indonesia
Business traveler
Stayed 1 night in February 2010

Good location”

I like it because it is so close to Lofu the train station and the shopping center, very convenient for us.
The things I do not like are the stairs, with lots of things a little bit difficult to drag the bags t the hotel.

We enjoyed staying at the Best Western Felicity, the room are good size, service are good, very clean and quiet for the hotel in the main road. We stayed in this hotel before and we will come back again because of the location so close to the bus and train terminal, and shopping mall where we can shop.

Reviewed March 15, 2010

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9.0
Exceptional
CHANG from Brazil
Business traveler
Stayed 1 night in April 2009

GOOD CHOICE”

comfort. good local. good restaurants. nice room. secure.
no breakfast.

this is a nice hotel in Shenzhen, very well located in luo hu district, near subway and a huge shopping place. by subway you can go to almost all the city. this hotel's room is very comfortable and big, they offers internet connection and so many amenities. that is pity that the price doesn't include breakfast, but it is very chip to a five star hotel. generally is a good choice for staying in Shenzhen.

Reviewed April 20, 2009

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9.0
Exceptional
Donny from Indonesia
Family with teens
Stayed 2 nights in January 2013

Good location at a good price”

Good location

the hotel is located right behind the luohu immigration border (shenzhen-hongkong border), so if you come from hongkong to shenzhen, this hotel will be good option. we can walk 5 minutes from the border exit, go upstairs and the hotel right behind the building. the room is good but it doesn't seem like 5 stars hotel, more like 4 stars hotel.

Reviewed February 06, 2013

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7.3
Very good
Guy from Australia
Business traveler
Stayed 2 nights in November 2011

This is the least horrible hotel in Shenzhen”

All services provided, English speaking staff

most hotels in shenzhen mislead customers with incorrect photos, incorrect facilities listed, etc... i've stayed in many hotels in shenzhen and best western, while it had it's problems, was the least objectionable. location isn't bad. it's on the "dark side" of the train station meaning you'll get lots of offers to meet a girl ;), but it's right next to the train station which is great, and only walking distance to pretty much everything you need. it has a full suite of services - spa, restaurants, room service 24/7, etc. no wifi in rooms which i find remarkable given the price and that it markets itself to western travellers. it's pot luck if when you have an enquiry, or want to order room service as to whether there's someone who can speak english well enough to help you. overall though, i could find someone who spoke enough english. my room was clean, large enough, had all the facilities, i like it. and probably one of the softer beds i've ever had in shenzhen. i couldn't extend my stay without booking through agoda again - something very frustrating given that i was already staying at the hotel. there was lots of little things i really hated about the hotel - mainly just inconsistencies in service, the inability for staff to cater to some basic requests, but hey, it's shenzhen.

Reviewed November 25, 2011

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8.0
Excellent
Daniel from Canada
Business traveler
Stayed 2 nights in August 2008

Excellent Hotel”

Clean rooms, good air-conditioning, good Western breakfast buffet
Registration is a unfriendly with Agoda booking, Business Office inefficient, smoking is allowed everywhere in the foyer

We can always recommend the Best Western Felicity Hotel for its good location in Shenzhen close to the major rail and bus connections. The rooms are clean and comfortable, room service excellent. Registration failed several times now to understand the importance of a non-smoking room when a non-smoking room is booked in advance.

Reviewed September 05, 2008

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