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Restaurant, Grand Hotel Zhangjiajie in Zhangjiajie
Superior 1 King Bed Non-Smoking - Bed, Grand Hotel Zhangjiajie in Zhangjiajie
Lobby, Grand Hotel Zhangjiajie in Zhangjiajie
Lobby, Grand Hotel Zhangjiajie in Zhangjiajie
2 Single Beds, Deluxe Room - Bathroom, Grand Hotel Zhangjiajie in Zhangjiajie
Exterior view, Grand Hotel Zhangjiajie in Zhangjiajie
Exterior view, Grand Hotel Zhangjiajie in Zhangjiajie

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9.3

Exceptional

1,929 reviews

1,929 reviews

Room comfort and quality 8.5
Cleanliness 8.0
Service 8.0
Value for money 7.9
Facilities 7.5
Location 7.4
See map

7.4

Very good

Location rating score

Very good location
Parking
FREE
Closest landmarks
Tujia Customs Park
1.5 km
Times Square (huilong road)
2.5 km
Yongfa lap specialty Store
3.0 km
Zhangjiajie Airport
3.4 km
XiangWenHua FengQing ShangYeJie
3.4 km

Grand Hotel Zhangjiajie

North of Dayong Park, Ziwu Westroad, Yongding, Zhangjiajie, China, 427000 - See map
Highlights

Check-in [24-hour]

Airport transfer

Free Wi-Fi in all rooms!

Sauna

Steamroom

Announcements by hotel (2)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
Facilities

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Front desk [24-hour]

Fitness center

Sauna

Check-in/out [express]

Luggage storage

Value for money7.9
Distance to city center5 km
Location rating7.4

Rooms available at Grand Hotel Zhangjiajie

Excellent
Room comfort & quality

8.5

2 Single Beds, Deluxe Room
...
  • 2 single beds
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Deluxe Executive Suite with 1 King Bed
...
  • 1 king bed
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Superior 2 Single Beds Non-Smoking
...
    Enter dates to see prices
    Deluxe 2 Single Beds Non-Smoking
    ...
      Enter dates to see prices
      1 King Bed, Deluxe Room
      ...
      • 1 king bed
      Enter dates to see prices
      1 King Bed, Superior Room
      ...
      • 1 king bed
      Enter dates to see prices
      2 Single Beds, Superior Room
      ...
      • 2 single beds
      Enter dates to see prices
      Suite with 2 King Beds
      ...
      • 2 king beds
      Enter dates to see prices
      Superior 1 King Bed Non-Smoking
      ...
        Enter dates to see prices
        1 King Bed Smoking Room
        ...
          Enter dates to see prices

          Frequently asked questions

          Does Grand Hotel Zhangjiajie have bars on the premises?

          Experience your getaway the ideal way with a drink in your hand at Grand Hotel Zhangjiajie's bar accessible right in front of your doorstep for when you need a drink or two.

          Does Grand Hotel Zhangjiajie provide airport transfer?

          Grand Hotel Zhangjiajie offers airport transfer service upon request! Additional fees may apply. To request, check the box on the booking form just before the payment page.

          What kinds of entertainment are available at Grand Hotel Zhangjiajie?

          Grand Hotel Zhangjiajie offers billiards while you remain at this property, supplying guests with entertainment value all throughout your stay here.

          Does Grand Hotel Zhangjiajie have a fitness center?

          Yes! Grand Hotel Zhangjiajie offers fitness center that is fittingly located on site, catering to your active needs to stay in shape while on holiday retreat. For more details, please contact the property for more information.

          What are the property's policies for children's bedding at Grand Hotel Zhangjiajie?

          Grand Hotel Zhangjiajie's policy concerning children's bedding considers guests age 13 years and older as adults, and therefore requires an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

          In which languages can Grand Hotel Zhangjiajie's personnel communicate?

          Grand Hotel Zhangjiajie can speak in 4 languages and supports widely used languages such as English and Mandarin Chinese for guest visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.

          What do past travelers love most about Grand Hotel Zhangjiajie?

          Past guests that stayed at Grand Hotel Zhangjiajie have given this property a rating of 8.0 for its outstanding service as the primary highlight for their stay.

          What is the average rating that verified Solo travelers' have given to Grand Hotel Zhangjiajie?

          Past solo travelers that have stayed at this property have given Grand Hotel Zhangjiajie an average rating of 8.3. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

          What is the typical rating that verified Couples' have given to Grand Hotel Zhangjiajie?

          Past couple travelers that have stayed at this property have given Grand Hotel Zhangjiajie an average rating of 6.9. You can look up on more descriptive customer assessments, and comments by filtering for a specific type of verified guest travelers down in the review section.

          Can business events be hosted at Grand Hotel Zhangjiajie?

          On-site settings and accessible event offerings make Grand Hotel Zhangjiajie a suitable option for organizing corporate events and conferences.

          Property ranking|Compared to 143 Zhangjiajie properties
          Room comfort score
          8.5/10
          Cleanliness score
          8/10
          Service score
          8/10
          Value for money score
          8/10
          Better than
          92
          %
          of Zhangjiajie properties
          Better than
          77
          %
          of Zhangjiajie properties
          Better than
          76
          %
          of Zhangjiajie properties
          Better than
          74
          %
          of Zhangjiajie properties
          More about Grand Hotel Zhangjiajie

          More about Grand Hotel Zhangjiajie

          Experience Luxury and Comfort at Grand Hotel Zhangjiajie

          Welcome to Grand Hotel Zhangjiajie, a 4-star oasis of luxury nestled in the picturesque city of Zhangjiajie, China. With its prime location just 5 kilometers from the city center, this hotel offers a tranquil retreat away from the hustle and bustle, while still providing easy access to the city's attractions and amenities. Step into the elegant lobby of Grand Hotel Zhangjiajie, and you'll immediately be greeted by a warm and inviting atmosphere. This modern hotel underwent a renovation in 2013, ensuring that guests can enjoy contemporary comforts and stylish surroundings throughout their stay. The hotel's 317 well-appointed rooms offer a serene sanctuary for guests to relax and unwind after a day of exploration. Check-in at Grand Hotel Zhangjiajie begins at 01:00 PM, allowing you to start your vacation on your own schedule. Whether you're arriving early to make the most of your time or prefer a leisurely check-in, the hotel staff will be ready to assist you with a friendly smile. Check-out is until 12:00 PM, giving you ample time to savor your final moments in this enchanting city before bidding farewell to your unforgettable stay. For travelers seeking convenience, the hotel is just a short 15-minute drive from the airport, ensuring a seamless transition from the moment you arrive in Zhangjiajie. With its strategic location, Grand Hotel Zhangjiajie serves as an ideal base for exploring the city's natural wonders, including the renowned Zhangjiajie National Forest Park and Tianmen Mountain. Families traveling with children will find Grand Hotel Zhangjiajie to be a welcoming haven. The hotel's child policy allows children between the ages of 6 to 12 to stay free of charge, making it an excellent choice for a family getaway. From spacious rooms to attentive staff, every aspect of your stay is designed to ensure a comfortable and enjoyable experience for guests of all ages. Indulge in luxury, explore the wonders of Zhangjiajie, and create lasting memories at Grand Hotel Zhangjiajie. Book your stay now and embark on an unforgettable journey in this captivating city.

          Unwind and Indulge at Grand Hotel Zhangjiajie's Entertainment Facilities

          At Grand Hotel Zhangjiajie, guests can expect a wide range of entertainment facilities to enhance their stay. Whether you're looking to relax, pamper yourself, or indulge in some retail therapy, this hotel has it all. Start your day by exploring the on-site shops, where you can find a variety of souvenirs and gifts to bring back home. After a long day of sightseeing, head to the bar for a refreshing drink and unwind in a cozy and inviting atmosphere. For those in need of some relaxation, the hotel offers massage services that will help you release any tension and rejuvenate your body and mind. If you're looking for a deeper level of relaxation, the sauna and steam room are perfect options to detoxify and cleanse your body. Indulge in some self-care at the hotel's spa, where you can choose from a range of treatments and therapies designed to pamper and revitalize you. And don't forget to visit the gift/souvenir shop to take home a piece of Zhangjiajie to cherish forever. With its diverse range of entertainment facilities, Grand Hotel Zhangjiajie ensures that every guest's needs are met, whether they're seeking relaxation, rejuvenation, or a touch of retail therapy.

          Stay Active at Grand Hotel Zhangjiajie's Impressive Sports Facilities

          At Grand Hotel Zhangjiajie, staying active and maintaining your fitness routine is made easy with its exceptional sports facilities. Whether you're a fitness enthusiast or simply looking for some recreational activities, this hotel has got you covered. Step into the well-equipped fitness center, where you'll find state-of-the-art exercise machines and equipment. Whether you prefer cardio workouts or strength training, you'll have everything you need to break a sweat and stay in shape. With spacious and well-lit interiors, the fitness center offers a comfortable environment for guests to enjoy their workout sessions. If you're in the mood for some friendly competition, head over to the hotel's table tennis area. Challenge your friends or family to a thrilling game of ping pong and showcase your skills. The table tennis facilities are perfect for both beginners and experienced players, providing an enjoyable experience for everyone. Whether you're looking to improve your hand-eye coordination or simply have some fun, the table tennis area at Grand Hotel Zhangjiajie is the place to be. With its top-notch fitness center and exciting table tennis facilities, Grand Hotel Zhangjiajie ensures that guests have ample opportunities to stay active and have a great time during their stay.

          Convenience at Your Fingertips: Grand Hotel Zhangjiajie's Exceptional Facilities

          When it comes to convenience, Grand Hotel Zhangjiajie in Zhangjiajie, China, goes above and beyond to ensure a comfortable and hassle-free stay for its guests. With a wide range of convenience facilities, you can rest assured that all your needs will be taken care of. Start your day right with the hotel's 24-hour room service, offering delicious meals delivered straight to your doorstep at any time. No need to worry about dirty laundry piling up, as the hotel provides a convenient laundry service to keep your clothes fresh and clean. Additionally, the hotel offers room service, allowing you to enjoy a meal in the comfort of your own room. For added peace of mind, Grand Hotel Zhangjiajie provides safety deposit boxes to keep your valuables secure. The friendly and attentive concierge staff is always ready to assist you with any inquiries or requests you may have. Stay connected with complimentary Wi-Fi available in public areas, ensuring you can easily stay in touch with loved ones or catch up on work. The hotel also caters to the needs of smokers with a designated smoking area, ensuring a comfortable stay for all guests. Free Wi-Fi is available in all rooms, allowing you to browse the internet or stream your favorite shows without any additional cost. Other convenient facilities include dry cleaning services, express check-in/check-out, luggage storage, and a convenience store for any last-minute essentials you may need. With daily housekeeping, you can relax and enjoy your stay without worrying about cleaning up after yourself. Grand Hotel Zhangjiajie truly understands the importance of convenience and strives to provide exceptional facilities that will enhance your overall experience. Whether you're traveling for business or leisure, this hotel has everything you need for a comfortable and hassle-free stay.

          Convenient Transport Facilities at Grand Hotel Zhangjiajie

          At Grand Hotel Zhangjiajie, we understand the importance of seamless travel experiences for our guests. That's why we offer a range of transport facilities to ensure your journey is as convenient and stress-free as possible. For those arriving by air, our hotel provides airport transfer services, allowing you to start your vacation the moment you step off the plane. Our friendly and professional staff will be waiting to greet you and whisk you away to the comfort of our hotel. Exploring the stunning attractions of Zhangjiajie is made easy with our tour services. Let our knowledgeable guides take you on an unforgettable journey through the breathtaking landscapes and cultural wonders of the region. Whether you're interested in exploring the famous Zhangjiajie National Forest Park or visiting the awe-inspiring Tianmen Mountain, our tours will ensure you make the most of your time in this enchanting destination. For those traveling by car, we offer valet parking and an onsite car park free of charge. Additionally, our car hire services provide the flexibility to explore the area at your own pace. If you prefer to rely on local transportation, our hotel also offers a taxi service, making it convenient for you to get around the city. To make your travel arrangements even more hassle-free, our hotel provides a ticket service, allowing you to book tickets for attractions and events directly from the comfort of our lobby. With our comprehensive transport facilities, Grand Hotel Zhangjiajie ensures that your stay is not only comfortable but also convenient from start to finish.

          Luxurious Room Facilities at Grand Hotel Zhangjiajie

          Indulge in ultimate comfort and convenience with the luxurious room facilities at Grand Hotel Zhangjiajie. Each room is equipped with state-of-the-art amenities to ensure a memorable stay. Escape the heat with the refreshing air conditioning, allowing you to relax and unwind in a cool and comfortable environment. Wrap yourself in plush bathrobes provided, adding a touch of luxury to your stay. Stay updated with the latest news and events with the complimentary daily newspaper delivered to your room. For your grooming needs, a hair dryer is available, allowing you to effortlessly style your hair. Sit back and enjoy your favorite shows and movies on the high-quality television provided in each room. Quench your thirst with the well-stocked mini bar, offering a wide selection of beverages. With satellite/cable TV, you can stay entertained with a variety of channels and programs. Keep your snacks and drinks fresh in the refrigerator, ensuring you have everything you need within reach. Experience the utmost comfort and convenience with the exceptional room facilities at Grand Hotel Zhangjiajie.

          Indulge in Exquisite Dining at Grand Hotel Zhangjiajie

          At Grand Hotel Zhangjiajie, we take pride in offering a range of exceptional dining facilities to cater to every palate. Whether you're in the mood for a gourmet meal or a quick snack, our hotel has you covered. Start your day off right with our delicious breakfast buffet, featuring a wide selection of both local and international dishes. From freshly baked pastries to made-to-order omelets, there's something to satisfy every craving. For lunch and dinner, head to our elegant restaurant, where our talented chefs create culinary masterpieces using the finest ingredients. Indulge in authentic Chinese cuisine, with a menu that showcases the flavors of Zhangjiajie and beyond. From succulent Peking duck to mouthwatering Sichuan hotpot, each dish is prepared with meticulous attention to detail. If you prefer the convenience of dining in your room, take advantage of our 24-hour room service. Choose from an extensive menu of delectable options, delivered straight to your door. Whether it's a late-night snack or a full-course meal, our dedicated staff will ensure that your dining experience is nothing short of exceptional. With daily housekeeping and grocery deliveries also available, Grand Hotel Zhangjiajie offers a truly seamless and convenient dining experience for all guests.

          Explore the Enchanting Yongding in Zhangjiajie

          Nestled in the heart of Zhangjiajie, China, the Grand Hotel Zhangjiajie offers a perfect base for exploring the captivating Yongding area. Known for its breathtaking natural beauty and rich cultural heritage, Yongding is a must-visit destination for nature lovers and adventure seekers alike. Immerse yourself in the stunning landscapes of Yongding, surrounded by towering limestone peaks, lush forests, and crystal-clear rivers. The area is famous for its picturesque hiking trails, offering awe-inspiring views of the Zhangjiajie National Forest Park, a UNESCO World Heritage Site. Marvel at the iconic pillar-like formations that inspired the floating mountains in the blockbuster movie 'Avatar' as you traverse the narrow pathways and suspension bridges. In addition to its natural wonders, Yongding is also home to several cultural attractions. Discover the ancient Zhangjiajie Grand Canyon Glass Bridge, the longest and highest glass-bottomed bridge in the world, providing a thrilling experience and panoramic views of the surrounding landscape. Explore the Tianzi Mountain Nature Reserve, where you can admire the majestic peaks, visit traditional villages, and learn about the local Tujia ethnic minority culture. Whether you're seeking adventure, relaxation, or cultural immersion, Yongding in Zhangjiajie offers a truly unforgettable experience. Stay at the Grand Hotel Zhangjiajie and indulge in luxurious accommodations, exceptional service, and convenient access to all the wonders this enchanting area has to offer.

          Convenient Transportation from Zhangjiajie Airport to Grand Hotel Zhangjiajie

          Located in the picturesque city of Zhangjiajie, China, Grand Hotel Zhangjiajie offers a tranquil and luxurious retreat for travelers. Getting to the hotel from the nearest airport is a breeze, thanks to the convenient transportation options available. If you are flying into Zhangjiajie Hehua Airport, which is located approximately 30 kilometers away from the hotel, you have several transportation choices. The most convenient option is to take a taxi directly from the airport to Grand Hotel Zhangjiajie. Taxis are readily available at the airport and provide a comfortable and efficient way to reach your destination. Alternatively, you can also opt for a private airport transfer service. Many tour operators and hotels offer this service, allowing you to relax and enjoy a hassle-free journey to Grand Hotel Zhangjiajie. The transfer service usually includes a professional driver who will meet you at the airport and transport you directly to the hotel in a comfortable vehicle. This option is especially convenient if you are traveling with a group or have a lot of luggage.

          Discover the Rich Heritage and Natural Wonders near Grand Hotel Zhangjiajie

          Nestled amidst the stunning natural beauty of Zhangjiajie, Grand Hotel Zhangjiajie offers a prime location for exploring the area's captivating landmarks and attractions. Just a short distance away, you'll find Zhangjiajie Puguang Temple, a serene haven of spirituality. This ancient temple is known for its intricate architecture and tranquil atmosphere, providing a peaceful escape from the bustling city. For history enthusiasts, the Xiang'echuanqian Revolutionary Base Memorial is a must-visit. This memorial pays homage to the revolutionary history of China and showcases artifacts and exhibits that highlight the struggles and triumphs of the past. It's a fascinating insight into the country's rich heritage. Nature lovers will be enthralled by the nearby Maoyan River. This picturesque river is surrounded by lush greenery and offers breathtaking views. Take a leisurely boat ride along the river and immerse yourself in the serene ambiance. Additionally, Golden Whip Brook is another natural wonder that awaits you. This enchanting gorge is renowned for its crystal-clear water, towering cliffs, and verdant vegetation, making it a paradise for hikers and photographers alike. Immerse yourself in the local culture at Tujia Customs Park and Zhangjiajie LvYou ShangYe BuXingJie. These vibrant areas offer a glimpse into the traditional customs and lifestyle of the Tujia ethnic minority. Explore the bustling markets, sample local delicacies, and admire the traditional architecture. For a touch of history, make sure to visit the Soviet Memorial Hall. This museum commemorates the Soviet Union's contribution to the region during World War II and provides a fascinating insight into the area's past. Lastly, don't miss the opportunity to visit Tianmen Mountain of Zhangjiajie, a breathtaking natural wonder that offers panoramic views from its glass skywalk and cable car ride. Whether you're seeking cultural immersion or natural beauty, Grand Hotel Zhangjiajie's surrounding landmarks and attractions are sure to captivate your senses.

          Shop 'til you drop in Zhangjiajie

          Located in the heart of Zhangjiajie, Grand Hotel Zhangjiajie is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shopaholics. Just a stone's throw away from the hotel is Times Square, a bustling shopping destination on Huilong Road. Here, you can explore a wide variety of stores offering everything from fashion and accessories to electronics and home goods. Whether you're looking for the latest trends or unique souvenirs, Times Square has got you covered. If you're in search of local specialties and authentic Zhangjiajie products, head over to Yongfa Lap Specialty Store. This charming store is known for its wide selection of local delicacies, handicrafts, and souvenirs. From dried fruits and herbal teas to intricate wood carvings and traditional clothing, you'll find a treasure trove of unique items to take home as mementos of your trip. With these shopping landmarks right at your doorstep, Grand Hotel Zhangjiajie is the perfect base for indulging in some retail therapy during your stay in Zhangjiajie.

          A Cozy Retreat with Convenient Location

          Nestled in the heart of Zhangjiajie, Grand Hotel Zhangjiajie offers a warm and inviting retreat for travelers seeking comfort and convenience. Guests rave about the great rooms, especially during the winter months when the heated rooms provide a cozy haven after a day of exploring the magnificent mountains. The hotel's prime location is also a major highlight, particularly for those catching early flights. With its proximity to the airport, guests can rest assured that they won't have to rush or worry about missing their flights. Grand Hotel Zhangjiajie truly offers the perfect combination of comfort and convenience for a memorable stay in Zhangjiajie.

          A Grand Experience at Grand Hotel Zhangjiajie

          Discover a truly grand experience at Grand Hotel Zhangjiajie, where exceptional customer ratings speak volumes about the quality of service and comfort provided. With an impressive overall rating of 8.0, this hotel has consistently delighted guests with its top-notch facilities, cleanliness, and staff performance. One of the standout features of Grand Hotel Zhangjiajie is its excellent value for money, scoring a commendable 7.9. Guests can enjoy a luxurious stay without breaking the bank, making it an ideal choice for budget-conscious travelers. The hotel's commitment to providing great value is evident in every aspect, from the spacious and well-appointed rooms to the array of amenities available. When it comes to comfort, Grand Hotel Zhangjiajie truly shines with a remarkable rating of 8.5. Guests can expect plush beds, cozy furnishings, and a tranquil ambiance that ensures a restful night's sleep. Whether you're traveling for business or leisure, the hotel's comfortable accommodations will make you feel right at home.

          Show less

          Amenities and facilities

          Very good
          Facilities

          7.5

          Most talked about facilities

          Housekeeping

          2 mentions

          Breakfast

          1 mention

          Languages spoken
          • English
          • Chinese [Cantonese]
          • Chinese [Mandarin]
          • Korean
          Accessibility
          • Wheelchair accessible
          Internet access
          • Free Wi-Fi in all rooms!
          • Internet
          • Wi-Fi in public areas
          Things to do, ways to relax
          • Billiards
          • Fitness center
          • Massage
          • Sauna
          • Spa
          • Spa/sauna
          • Steamroom
          • Table tennis
          • Ticket services
          • Tours
          Cleanliness and safety
          • Daily disinfection in all rooms
          • Daily disinfection in common areas
          Dining, drinking, and snacking
          • Bar
          • Breakfast [buffet]
          • Grocery delivery
          • Restaurants
          • Room service [24-hour]
          Services and conveniences
          • Concierge
          • Convenience store
          • Daily housekeeping
          • Doorman
          • Dry cleaning
          • Elevator
          • Facilities for disabled guests
          • Gift/souvenir shop
          • Infirmary
          • Laundry service
          • Lockers
          • Luggage storage
          • Safety deposit boxes
          • Shops
          • Smoking area
          • Xerox/fax in business center
          For the kids
          • Family room
          Land sports
          • Golf course (within 3 km)
          Access
          • Check-in/out [express]
          • Check-in/out [private]
          • Check-in [24-hour]
          • Front desk [24-hour]
          • Pets allowed
          • Security [24-hour]
          Getting around
          • Airport transfer
          • Car park [free of charge]
          • Car park [on-site]
          • Rental car
          • Taxi service
          • Valet parking

          Location

          North of Dayong Park, Ziwu Westroad, Yongding, Zhangjiajie, China, 427000
          Very good
          Location

          7.4

          Property policies

          Children and extra beds

          All children are welcome.

          Infant 0-5 year(s)
          Stay for free if using existing bedding.
          Baby cot/crib available upon request
          Children 6-12 year(s)
          Stay for free if using existing bedding.
          Extra beds may be requested directly from the property; additional charges may apply
          Guests 13 years and older are considered as adults
          Extra beds may be requested directly from the property; additional charges may apply
          Others
          • When booking more than 5 rooms, different policies and additional supplements may apply.

          Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.

          Some helpful facts

          Check-in/Check-out
          • Check-in from13:00
          • Check-out until12:00
          • Reception open until00:00
          Getting around
          • Distance from city center5 km
          • Travel time to airport (minutes)15
          Extras
          • Breakfast charge (unless included in room price)69 CNY
          The property
          • Non-smoking rooms/floorsYes
          • Number of bars/lounges2
          • Number of restaurants2
          • Number of rooms 317
          • Room voltage220
          • Year property opened2013
          • Most recent renovation2013
          Parking
          • Daily parking fee0 CNY

          Property announcements

          Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

          Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling.

          Reviews of Grand Hotel Zhangjiajie from real guests

          Provided by verified guests of Agoda
          7.8
          Room comfort and quality8.5
          Cleanliness8.0
          Service8.0
          Value for money7.9
          Facilities7.5
          Location7.4
          High score for Zhangjiajie
          Rating
          9+ Exceptional (6)
          8-9 Excellent (5)
          7-8 Very Good (8)
          6-7 Good (5)
          <6 Below Expectation (3)
          Time of the year
          Mar - May (7)
          Jun - Aug (5)
          Sep - Nov (11)
          Dec - Feb (4)

          Show reviews that mention 

          Showing 27 verified guest comments
          12
          7.3
          Very good
          Tout from United States
          Couple
          Stayed 1 night in November 2014

          Comfortable hotel in Zhangjiajie City”

          Room presentation, complimentary fruit basket, luggage check service

          The Best Western is located at the edge of Zhangjiajie City, just before the start of the highway that takes you to the national park area. It's a short taxi ride from most of the important areas of the city itself--restaurants, Tianman Mountain cable car station, etc. The room was presented very tastefully, with flower petals sprinkled in the washroom, a rose lying on the bed, and a fruit basket on the table. Everything was comfortable, and the only caveat was an occasional mild smell coming from the bathroom drain, which seems to be common to a lot of Chinese hotels.

          Reviewed December 03, 2014

          See room deals

          8.3
          Excellent
          Kyle from United States
          Couple
          Stayed 2 nights in December 2014

          Great service”

          Very helpful staff, clean room, good value

          Got a good deal online for this hotel so had modest expectations. The room was clean and modern, with a fully-functioning western bathroom, comfortable bed, and a view of Tianmen from our window. The main plus was the staff, though, who spoke some English and went out of their way to help us in every way and are universally friendly and professional. The hotel is a bit out of the way for the stations and downtown, but well-located for accessing the Forest Park.

          Reviewed December 07, 2014

          See room deals

          6.8
          Good
          John from United States
          Solo traveler
          Stayed 5 nights in October 2017

          Decent Hotel”

          Stayed here for some local sigh seeing at Tianmen Mountain and Wulingyouan. The room was large and comfortably furnished. The bed was comfortable. The carpet was a bit worn and dirty, but not a major problem. The breakfast was good (if you like Chinese food), but not very much western options. They had some problem keeping the food warm as the morning went on, so it's best to eat early. --- A nice park is nearby, but it is a bit of a walk to any substantial shopping and restaurant areas. -- Tip. If you are going to Wuligyuan, it is probably easier to take a hotel near the park rather than in Zhangjiajie. The trip to Wullingyuan can take 1.5-2 hours each way.

          Reviewed October 22, 2017

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          8.0
          Excellent
          Daniel from United States
          Couple
          Stayed 4 nights in September 2016

          Nice Western style Hotel - About what I expected”

          This is a very nice western style hotel. The room was very nice and comfortable, and overall about what I expected from a western hotel in China. It's not quite as nice as you'll see from the same type of hotel in a bigger city like Beijing, but for the area it is nice. We were a western couple staying, though it seems like all of the other guests were Chinese tour groups. Pros: Great hotel for the value ($60 a night), nice clean room, wifi (not fast, not slow), friendly staff, quiet area, Restaurant and store in hotel lobby, Spa located just outside of hotel, free water in hotel Cons: Staff did not speak English (but we communicated fine through translation app), Breakfast not as big as other nicer hotels, Hotel not centrally located (about 2-3 miles from downtown/bus and train station)

          Reviewed September 12, 2016

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          10.0
          Exceptional
          Roswitha from Germany
          Family with teens
          Stayed 1 night in October 2016

          Great place to stop over”

          We came there on a very rainy night. The room was beautiful and clean and very comfortable beds.The staff brought us a heater as we were a bit cold. In the hotel was an excellent Chinese restaurant with interesting food choices. A waiter helped us walk through the gallery that showed the foods and we chose a tasty variety. As we had to leave the next morning very early, the staff made sure we had a breakfast to take along (we had asked for it at the counter). All together, we were very satisfied.

          Reviewed December 27, 2016

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          10.0
          Exceptional
          matthew from Australia
          Family with teens
          Stayed 1 night in September 2018

          Is what it is”

          The hotel is what it is. If you know china then don't expect fantastic. It is an old hotel in need of a revamp but if you are not fussed as we were, we just wanted a bed and shower.

          Reviewed December 26, 2018

          See room deals

          7.3
          Very good
          Sook from Malaysia
          Couple
          Stayed 2 nights in October 2015

          Pleasant”

          Comfortable bed and plenty of hot water

          Helpful staff who allowed us to use their computer to send email to Agoda when we wanted to amend our booking. They were courteous at all times. The only complaint is the inconsistent aircon system which turns off in the morning and only kicks in again in the evening in the room. I suspect it's a cost saving measure because the lobby area and hallways are always cool! The staff explained it away as a system issue and suggested to give us a fan for the day!! Good thing we were out during the day. If we had stayed in the room, it would have been very uncomfortable. I notice other comments about the aircon as well from other reviews.

          Reviewed October 27, 2015

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          8.0
          Excellent
          hui from Malaysia
          Family with teens
          Stayed 1 night in June 2015

          good location hotel at central zhangjiajie”

          nice pool,price,and central location

          it is a good location hotel and reasonable price and comfort room

          Reviewed June 19, 2015

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          6.4
          Good
          George from United States
          Couple
          2 Single Beds, Deluxe Room
          Stayed 2 nights in November 2018

          OK for the money”

          Most of Zhangjiajie's hotels are located in a different part of town, close to or even walking distance from the cable car tram, whereas the Best Western is a distance (cab or very long walk). The Best Western was definitely dated especially compared to the newer ones. The rooms and overall hotel did not seem too clean. We could have overlooked some of the shortcoming except the staff was unhelpful and provided poor service. The lower room rates may be worth it if you can handle these pitfalls.

          Reviewed August 03, 2019

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          6.3
          Good
          Adam from Canada
          Couple
          Stayed 1 night in June 2015

          Best Western Grand Hotel Zhangjiajie-2015”

          The restraunt built into the hotel

          The included buffet breakfast is brutally bad. The restaurant that is connected to the lobby is pretty good, but this area of China uses a lot of Oil and Salt...make sure you ask to reduce the quantity used. The bed isn't very comfortable. The washroom has to have all the caulking redone in the shower as there is mold issues there. I would rate this hotel as a 3-Star hotel...maybe 3.5-Star

          Reviewed June 26, 2015

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          9.0
          Exceptional
          Natalia from Brazil
          Family with young children
          Stayed 3 nights in May 2014

          Brand new, clean and very comfortable rooms, nice!”

          New, clean, very comfortable, room well decorated

          Pleasantly comfortable! I got a very good rate compared to what it is, a good place to rest after a entire day of sightseeing and the concierge staff is very helpful.

          Reviewed May 05, 2014

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          6.4
          Good
          Paul from China
          Family with young children
          Stayed 3 nights in December 2017

          Nice and Warm”

          Great room and so great to come back to a heated room after walking around the mountains in the winter. A little out of town but the lobby will get you a cab and it will be about 20 rmb to town.

          Reviewed January 06, 2018

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          8.8
          Excellent
          HONG from Singapore
          Couple
          Superior Double Room
          Stayed 1 night in June 2018

          Good Hotel Near to Airport”

          Good location if you need to catch an early flight .

          Reviewed June 22, 2018

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          8.0
          Excellent
          lyc from Indonesia
          Couple
          Stayed 1 night in April 2017

          big room”

          clean and friendly staff

          Reviewed May 11, 2017

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          10.0
          Exceptional
          Hendra from Indonesia
          Family with young children
          1 King Bed, Superior Room
          Stayed 1 night in January 2019

          Good one”

          Love it

          Reviewed January 08, 2019

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          4.8
          Kian from Malaysia
          Couple
          Stayed 1 night in July 2016

          Disappointment”

          Centralized airconditiining system out of order. Too warm inside room during summer time.

          Reviewed July 18, 2016

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          7.3
          Very good
          Helen from United States
          Group
          Stayed 3 nights in April 2015

          Good hotel”

          Restaurant, room, and massage
          Reviewed September 01, 2015

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          4.8
          TAKEKAZU from Japan
          Couple
          Stayed 1 night in June 2018

          ローカル向けです”

          少ない5星の外資のベストウェスタンと思って予約しましたが、全くのローカル向けです。ホテルの周りには何もありません。 コーヒーを飲もうにも、ホテルにも周りにもカフェはありません。朝食は、ローカル仕様です。味はまぁまぁです。 夜にフロントに電話しても英語は全く通じませんでした。 ただ、張家界という地方都市を考えると、仕方がないのかなと思います。値段もかなり安いので。部屋は広く清潔でした。 本日のお得とかで75%引きになっていましたが、そもそもの3万円近い値段設定がおかしいと思います。

          Reviewed June 25, 2018

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          4.4
          furukawa from Japan
          Couple
          Stayed 1 night in October 2016

          よくなかった”

          外資系だし値段も高いので、期待していたが、がっかりした。繁華街から遠いし両替もできなかった。でもリンゴの差し入れはよかった。

          Reviewed March 13, 2017

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          8.3
          Excellent
          Montree from Thailand
          Family with young children
          Stayed 2 nights in October 2014

          สะดวกในการเดินทางไปแหล่งท่องเที่ยว”

          ห้องอาหาร อาหารอร่อย ราคาไม่แพง เดินทางด้วย TAXI ไป cable car ได้สะดวก หรือสถานีขนส่ง ไม่เกิน 20 หยวน

          โดยรวมดีครับ แต่ staff พูดภาษาอังกฤษไม่เก่ง

          Reviewed November 03, 2014

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          12
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