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Tous les avis (1686)

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selon 1686 avis
État/propreté de l’hôtel
Confort des chambres
Qualité du personnel
Rapport qualité-prix

7 Matthew D.
31 janvier 2015
Excellent customer service and location
Customer service, location and breakfast
Small hotel in heart of Hanoi's Old Quarter. Excellent customer service. Initially I was not happy at all with my room, no windows and tiny bathroom with a shower that had no drain - the drain being in the corner of the bathroom. The room was located opposite the breakfast room and just below the kitchen area so, very loud and I didn't sleep well. I raised the issue with management and they immediately offered me a free upgrade to a much nicer room free of charge, which was great. The breakfast was good for a very small hotel with limited size.

2 Mai H.
03 janvier 2016
Hotel not that clean as advertising
Be careful with booking your trip with the hotel. They charged extra money and really demand your decision on the day you checked in.

6,7 Petra G.
23 janvier 2015
Thaison palace hotel
Super friendly staff, very helpful
It was a good room but there were a few issues with the booking via Agoda (and the hotel's understanding of a family room). It was sorted however, after a length of time. We did transfer to another hotel after 3 days there and they offered to transfer our luggage. Great we thought, yet when it arrived they attempted to bill us for the taxi to transport it. Had we have known this we would have taken it ourselves in the first place.

9,7 Lan N.
15 janvier 2015
Great hotel
good staff, cozy room and convenient location
very comfortable, cozy and enjoyable

9,7 Lan N.
14 janvier 2015
Very good hotel
staff, room and service

7,3 Natalie R.
20 janvier 2015
amazing staff but the hotel.....
amazing staff, great breakfast and good location
The staff are amazing with special mention to Joe. The location is good-close to everything. The breakfast exceptional, but the hotel whilst it looks clean it feels grotty and the showers don't drain properly which leaves an odour. I can't put my finger on any one thing in particular it just feels unsanitary......

7,3 Natalie R.
20 janvier 2015
wonderful staff average hotel
Staff, location and breakfast

9,3 Pipat R.
10 janvier 2015
Thaison palace hotel is Marvelous place!!
First,Room service is perfect and secondly all staffs are very friendly. The last best thing to do is hang around because it located in closely downtown and easy to travel.
it was my pleasure to told that I have a very great experience in Thaison Palace Hotel that made me feel relax and comfortable ;moreover, very easily to find local restaurant and interesting sightseeing places. I have met many people in this hotel which we make friends each other and changing own experience that such a wonderful trip ever I have had. We can travel around by wandering because many selling shops and restaurants are surround our hotel and more nightlife as well. So,that's why i should select Thaison Palace hotel once again when I have a journey in Vietnam in next time and take a suggestion to my friends and all travelers that you will be impressed with people and this country:)

7,3 Natalie R.
20 janvier 2015
good location
staff, location and breakfast

8,3 Natalie R.
04 mars 2015
great location, staff & breakfast
fabulous staff, good location and great breakfast