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selon 550 avis
  • Propreté 9,4
  • Équipements 9,2
  • Emplacement 9,5
  • Confort des chambres 9,2
  • Service 9,4
  • Rapport qualité-prix 9,2
  • Nourriture/restauration 8,8
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Nancy, États-Unis
Famille & enfants plus âgés
Fenêtre Deluxe
Séjour de 3 nuits en août 2015
In the heart of the old quarter
The staff, the staff, the staff !
Staff was super efficient, professional, accommodating & nice !
Avis déposé le 23 août 2015

Robyn, États-Unis
Voyageur seul
Séjour de 1 nuit en août 2015
Incredible staff
Incredible kind and accommodating staff, location, cleanliness and comfort , quiet
Avis déposé le 22 août 2015

Brett, Australie
Famille & enfants plus âgés
Fenêtre Deluxe
Séjour de 3 nuits en août 2015
Location location and value
Location and value
Great tour desk needs more excitement and displays
Avis déposé le 16 août 2015

Kaitlin, Afrique du Sud
Voyageur seul
Fenêtre Deluxe
Séjour de 2 nuits en août 2015
Old Quarter accommodation
Location, service and convenience
Perfectly located in the old quarter. Room size and amenities very satisfactory. Staff are extremely helpfull and professional.
Avis déposé le 14 août 2015

John, Royaume-Uni
Famille & enfants plus âgés
Chambre Supérieure
Séjour de 2 nuits en août 2015
Very accommodating for enjoyable stay.
The staff, the managers, the extra touches.
Very comfortable. I was disappointed that it stated on Trip Advisor that it offered free breakfast and when we did book we went through Agoda and hadn't realised that breakfast wasn't included. But the hotel were able to accommodate our needs. It's got everything you need for a fab city stay. It's right in the centre of the old quarter, but it doesn't prevent a peaceful night's sleep and a relaxing stay amongst the hub bub of Hanoi. When I return, I will definitely stay in what became my second home.
Avis déposé le 12 août 2015

Bhargav, Inde
Famille & jeunes enfants
Séjour de 2 nuits en août 2015
Excellent hospitality and service!
Prime location in the old quarter, Room standard, excellent Hospitality and service and
We stayed in the family suite room and were delighted to have our room upgraded. The hotel is located in the best possible locations in the Old Quarter, a stones throw from all the shopping areas, street food stalls and Hoan Kiem Lake. Although it appears to be in a crowded area, the sound from the streets did not really bother us Infact, we enjoyed the steet side view from our balcony!The breakfast is good value for money and has a good spread. Excellent hospitality from the staff who met all our requirements. A must stay if you want to explore the Old Quarter.
Avis déposé le 11 août 2015

Randall, Costa Rica
Séjour de 1 nuit en avril 2015
Fantastic, best in class around old quarter
Staff, location, food
Amazing always staying at Essence, already stayed few times before and always is a pleasure and great experience. Enjoyed even staying at the hotel having a great meal or massage.
Avis déposé le 28 juillet 2015

George, États-Unis
Famille & enfants plus âgés
Chambre familiale
Séjour de 3 nuits en juillet 2015
Great boutique hotel in the heart of Hanoi
Location, service, comfort
It started out a bit rocky. I had booked the family room (two connected rooms) for our family of four through Priceline (but which then kicks over to Agoda). The rate as I was given to understand was for four persons. However, Priceline's website would only allow you to select two persons for the family room (other sites like Agoda will allow four). Therefore, when we arrived the hotel asked us to pay extra (breakfast) for the two additional persons in our group. After some lengthy discussion with the hotel they agreed to waive the extra charge. This problem was entirely due to Priceline's web feature that will not allow selection of more than 2 persons for a room. With everything set right we got about enjoying our rooms and stay in Hanoi. The location of the hotel is great within the heart of the Old Quarter and easy walking distance to Lake Hoan Kiem. The rooms were very clean and comfortable. The breakfast buffet selection was great with lots of fresh fruits and Vietnamese specialties. The staff were very attentive. I would stay here again should I be in Hanoi. A minor annoyance at the end. The hotel wanted us to wait during check out so that they could ostensibly check our room for any items we may have left behind, but I am sure it was to see if we had made off with any of the hotel's things. But even with that my family and I loved our stay at the Essence.
Avis déposé le 21 juillet 2015

andrea, Australie
Séjour de 1 nuit en juillet 2015
Great hotel
Location service and restaurant are all fabulous
The experience was really good. Staff were helpful and the rooms are quiet and had a comfortable bed
Avis déposé le 18 juillet 2015

Omer, Israël
Fenêtre Deluxe
Séjour de 1 nuit en juillet 2015
Great hotel
Service, travel agent
Avis déposé le 10 juillet 2015





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