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Fantastique



selon 1164 avis
  • État/propreté de l’hôtel 9,2
  • Équipements 9,1
  • Emplacement 8,3
  • Confort des chambres 9,0
  • Qualité du personnel 9,0
  • Rapport qualité-prix 8,5
  • Nourriture/restauration 8,5

Matthew C.
Australie
04 juillet 2012
Fantastic hotel, great service
Great service, good value for money, really good buffet breakfast
Very good location, literally 5 minutes from the airport and right on the beach. Friendly and helpful staff, efficient check in and check out and recieved a free upgrade to a suite. Buffet breakfast was really great with a good selection. Would definitely stay again.

Anne H.
Australie
04 juillet 2012
Beautiful resort with friendly staff
Lovely rooms, adult-only pools, helpful staff, lots of activities.
We really enjoyed our stay and will return. Every detail has been thought through and every need provided for. The resort is beautifully appointed and staffed.

Jae P.
Corée du Sud
03 juillet 2012
Great location with proximitiy to airport
clean and nice facilities
Enjoyed the stay with very nice facilities. only downside is lack of restaurants in the resort.

lisa M.
Australie
30 juin 2012
lovely hotel, nice room, friendly service
family pool area, size of room
it was a nice stay, room with bath tub and day bed lovely to sit out and relax on, room size great, walking distance to beach great, pool areas lovely,but did have a couple of small issues. water leak from ceiling around light area which is dangerous near electricals was told it was the humidity from opening doors with air conditioner, we shouldve been moved for them to investigate properly. had to have room service one night husband sick, no-one came to collect tray for 2 days even though i notified them and left it outside our door. a minor thing but for a 4.5-5 star hotel shouldve been fixed immediately. massages at mangoe were superb.would recommend to stay a few nights.

jane C.
Canada
14 juin 2012
wonderful
design, staff, food,
we came off a sail boat and lapped in the luxury of the hotel. the design is superb. we were upgraded to a beautiful, huge, quiet room. the decor was smashing, honouring the tin mining that was so important to thailand. the staff was friendly, the service excellent. we found it tricky finding our way around the grounds. maybe our map skills are weak. maybe the ongoing construction. in spite of one pool out, rain of the monsoon season, we loved our time there. i would return again, and i recommend it if you want a luxurious fancy hotel experience.

James D.
Australie
13 juin 2012
wow what a beautiful hotel
the grounds
like a few hotels in the nai yang area the gardens and water features here are amazing, but this hotel are the best I've seen. the hotel is spread out over a large area, which makes for a lengthy walk to and from the room/beach, however they do offer lifts if you want. the rooms are very spacious and the go the extra mile to please you. the rooms are decorated with many frolics of the tin mining era of phuket

Daniel B.
Royaume-Uni
12 juin 2012
Perfect room, huge Premises
Rooms were large, great balcony with Bath on it, good facilities
I can't fault the rooms they were fantastic, everything you want from a place. The restaurant was good, but nothing unduly special. The setting is huge and it's easy to get lost when walking around as there arwn't enough signposts, that was a bit annoying at night.. Generally fantastic though.

Will K.
États-Unis
16 mai 2012
Tired hotel, unmotivated staff, BIG disappointment
Close to airport and away from central tourist area
This was our 2nd trip to Indigo Pearl, unfortunately this trip was the complete opposite from our experience in April 2008. The hotel is currently under a much needed renovation with key facilities closed such as the family pool, unique restaurant and bar with fantastic views. (no mention on the website) The property is aging and in need of TLC but in the meantime, can use a bit of tidying up…sweeping/cleaning & landscape grooming, removal of broken pool & beach chairs. The staff could use some training on how to work at a 5 Start hotel. Guests shouldn’t have to ask the wait staff to remove breakfast dishes from the table each morning nor should the staff ignore guests because they are too busy texting on their phones. The overall moral of the staff seems gloomy at best. We even had problems with scheduled activities at the Kids Club which was finally resolved after insisting on that particular activity and 2 phones calls later. The new beach set up is laughable. The hotel use to set up next to the public park and a Tuk Tuk would shuttle guests back and forth. The area was lovely and plenty of room vs the new area directly outside the back door of the hotel. Very cramped, inattentive staff combined with an extremely polluted beach. (unfortunately, not much the hotel can do about this) The one time “gem of a hotel” is certainly not of 5 Star standards now, especially charging $365 per night. Banyan Tree and other well know 5 Star hotels are charging less than this per night during the current season. Hello Indigo Pearl!!!! All of this was mentioned to the staff and unfortunately no adjustments were made. What a huge disappointment!

Tokhir T.
Ouzbékistan
11 mai 2012
Paradise
design, food, room, amenities
on behalf of my wife: as promised and long overdue, my review is finally here. first a huge thanks to the staff for being amazing. when we arrived, we were worn out by air china’s insistence on keeping us in beijing. the amount of arguing and days spent in china was worth it after we arrived at indigo pearl. the hotel has a “tin” theme. apparently one of thailand’s most prevalent natural resource was “tin”. all of the sculptures on the property are made out of tin. it is like a museum and a resort all in one, every aspect of this hotel was thoughtfully planned out. as it was my honeymoon, i had no idea about what to expect, but we were surprised to have an upgraded room and it was beautiful, don’t forget your marriage certificate. while i don’t know if this is what they normally do for all honeymooners it was appreciated. i am sure we would have been fine in our former accommodations, because you just can’t go wrong at a place like this, plus you really won’t want to spend much time inside the room, so much to explore on and off the grounds. taxis are expensive, so make friends and charter together. you definitely get a better deal if you use the hotels transport service. we were clever enough to pay for a roundtrip to patong, but come back on another day, just so we could spend a full night in patong, just to see what it was all about, the pricing was good from the hotel, you save almost 50%. there is price fixing with taxi’s they do not bargain at all, not even a little. another suggestion, stay here on the tail end of your trip, it’s very close to the airport, or just stay there for your entire trip, you won’t be disappointed. if you do have a problem, just let them know, everyone speaks great english and will do what they can to turn your frown upside down.

Mayu S.
Japon
11 mai 2012
Excellent 5 star hotel
Unique design, big room, staff
we stayed 3 different beaches, and hotels during our holiday. this resort, and nai yang beach was the best without doubt! this hotel is a little bit expensive for thailand - comparing with other resort however we enjoyed this resort more than any other 2 hotels we stayed. hotel has a private beach and 3 pools (kids pool was under the construction but it looked really good!). they do one for family and another for adult only. people are very kind and very friendly.they are very well trained and always willing to help. our flight back was at 10pm, and normal check-out is 12pm. they manage our late check out at 5pm which helps us so much as we were together with 2 yrs old needs afternoon sleep. even after the checkout, we could stay at kids club until they close at 6pm. kids club has friendly staff who also looks after your kids individually at the extra cost (250b/h), and it could be arranged 2 hours before. the nanny comes 20-10mins earlier than the appointment so it gave us enough time to handover! we also went to the restaurant - black ginger - same as the hotel, the design was really good with excellent customer service, but little bit too over priced(i think it was around 1800b+/person though they have different price ranges) . not much twist with the menu, and i though most of the food in the set-menu were quite plain thai dish though nothing wrong. the private beach was good too - very calm beach, long walk. especially around 4pm til dark, after the tide goes it is a good time for walking along the beach. we found many crabs, hermit crabs and so many others.....!!! also walking distance to the airport (2km on the beach) - we found this walk really interesting and even my 2yrs boy walked a lot. finally at the airport, you can see the air plains departing (maybe landing as well but depending on the season and weather condition as well) over head!