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selon 759 avis
  • Propreté 7,3
  • Équipements 7,2
  • Emplacement 7,7
  • Confort des chambres 7,5
  • Service 7,4
  • Rapport qualité-prix 7,3
  • Nourriture/restauration 7,2
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Mohd, Malaisie
Voyageur d'affaires
Chambre double Deluxe
Séjour de 1 nuit en août 2016
Good hotel with great location
Avis déposé le 15 août 2016

MOHD, Malaisie
Voyageur d'affaires
Chambre exécutive
Séjour de 5 nuits en août 2016
Everything just fine and satisfied
Good and satisfied
Avis déposé le 15 août 2016

Gary, États-Unis
Chambre double supérieure
Séjour de 2 nuits en août 2016
Avis déposé le 09 août 2016

Debby, Indonésie
Voyageur d'affaires
Séjour de 1 nuit en juillet 2016
Feel good
Nice hotel, very recommended..
Avis déposé le 29 juillet 2016

Daeyoung, Corée du Sud
Voyageur d'affaires
Séjour de 1 nuit en juillet 2016
Avis déposé le 29 juillet 2016

John, Singapour
Voyageur d'affaires
Séjour de 2 nuits en juillet 2016
decent place and value for money
Avis déposé le 28 juillet 2016

Yoel, Indonésie
Famille & enfants plus âgés
Séjour de 2 nuits en juillet 2016
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Avis déposé le 26 juillet 2016

Erwin, Indonésie
Voyageur d'affaires
Séjour de 1 nuit en juillet 2016
Business trip
Nice hotel that combined with the good price from agoda..
Avis déposé le 22 juillet 2016

Andre, Indonésie
Voyageur d'affaires
Chambre Supérieure
Séjour de 4 nuits en juillet 2016
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
Avis déposé le 20 juillet 2016

Nikki, Indonésie
Voyageur seul
Supérieure - non-remboursable
Séjour de 1 nuit en mai 2016
Old Property with Spacious Room Size
Overall the hotel staffs were nice and professional. The property is old but they have kept it quite satisfactory so far. We did not try out the F&B outlets because we stayed there to attend some local events and the property location was close.
Avis déposé le 14 juillet 2016





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