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2015
Excellent 8,2
selon 1155 avis

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Excellent



selon 1155 avis
  • État/propreté de l’hôtel 8,4
  • Equipements 7,7
  • Emplacement 8,3
  • Confort des chambres 8,3
  • Qualité du personnel 8,4
  • Rapport qualité-prix 8,1
  • Nourriture/restauration 7,9

R G.
Singapour
22 juin 2016
Five days stay at the hotel
Some delays encountered during check in and some problems with the door access card. All resolved amicably and expeditiously when the issues were highlighted to the GM. The GM accorded me time to listen to my feedback. Appreciated.

PREMA N.
Singapour
22 juin 2016
NO COMMENTS
EXCELLENT

Kanesan S.
Malaisie
17 juin 2016
Will visit in our next holiday
Need to improve on facility

P R.
Singapour
17 juin 2016
Accomodation in Chennai
We stayed twice- 9 June to 11 June & 15 June to 16 June in our return to Chennai after our trip to other parts of India. Arriving past midnight on June 9th, we were very tired but had to wait for more than half an hour before being assigned to our 2 rooms. We requested for an immediate change of rooms as the rooms were musty and dusty. There was an unpleasant odour from the bathrooms too which we attribute to poor cleaning. The change of rooms were effected within fifteen minutes. The reception staffs on duty that night was not very keen to hold much conversation, focussed more on administrative task at hand.Having travelled widely, I would like to suggest to the management to impress upon the staff that they are the hotel's ambassador as they are the first contact guests have with the establishment- impressions are indeed formed on very initial encounter. For guests who arrive well past midnight, check in procedures could be expedited to soothe the exhausted traveller. My return leg to the hotel was again hit by administrative delays at the check in stage. We were upgraded to two premier rooms. This was when we realised that the state of maintanence of the rooms were much better than the standard rooms which we stayed in earlier on. To me, all rooms regardless of type must be given equal treatment in terms of maintenance as the bulk of the hotel guests would be those who stay in the standard rooms mostly. The housekeeping staff- from cleaners to manager kept asking us if the room was ok n if we needed anythng else... this did not happen in June 9 to 11th. Upon check out on June 16th, we were attended to by a gentleman by the name of Kiran. He was very professional, warm & friendly. It is staff like him that would make customers return to this establishment. On a pleasant note, I would like to commend the staff at Pergola for their excellent service standards. They serve from their hearts!! Staff from the Restaurant at the lobby ( breakfast) could learn to provi

Ashok D.
Inde
16 juin 2016
good location, Nice place
great breakfast, attentive staffs

RAGHURAMAN C.
Inde
14 juin 2016
Excellent Hotel
Booked this hotel for a friend and his spouse. They really loved the stay there and everything was perfect.

Shiva M.
Singapour
11 juin 2016
Disappointing and Awful
- service was bad - housekeeping took 70mins to bring us fresh towels - have to call at least 4 times to get things done - communication between staff is horrible - asked for quiet rooms , due to work schedule. Gave us room right infront of the lifts - front desk lost our passport copies! And still can demand for re-scan when checking out. - some electrical points in the room didnt work.

Yusmaliza Y.
Malaisie
06 juin 2016
Not very happy
Need to improve a lot. No towel. Staff very slow. Poor communication

Thayumanavan K.
Canada
04 juin 2016
Not great to be evaluated at 8+
Linen delivery times disappointed. Cleanliness is a question. Not great.

Saravanan P.
Inde
02 juin 2016
Had a nice time
best value for money