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Excellent



selon 119 avis
  • État/propreté de l’hôtel 9,3
  • Equipements 8,4
  • Emplacement 9,0
  • Confort des chambres 9,3
  • Qualité du personnel 9,2
  • Rapport qualité-prix 8,2
  • Nourriture/restauration 8,6

Dmitrii A.
Russie
14 novembre 2015
Staff behaving like a 1 star hostel
no
I was refused to check in because the hotel could not pre-charge my credit card, and was forced to wait in the lobby until my company was fixing the problem. Taking into account that I was staying for several nights, the problem would be solved before my check-out. The hotel staff behaved like a 1 star hostel being afraid that I would steel a piece of soap from the bath. Never staying here again.

Donal E.
Australie
30 octobre 2015
Great staff providing great service
Staff/service was excellent, in particular helping with the fact we had an 8 month old baby; being attached to Pacific Place is very convenient; great view!

Yiu L.
Hong Kong
24 octobre 2015
Nice Staff Services
Nice Meal, staff services and hotel facilities
Good

Peter D.
Royaume-Uni
18 octobre 2015
Fantastic!
Location, staff and ambience
Utterly fantastic. We truly enjoyed our brief stay at this magnificent hotel, especially the facilities of the Horizon Club. The staff were impeccable in their professionalism, from the doorman, bellboy, waiters etc. Will repeat the experience

Claudia T.
Singapour
09 septembre 2015
Great stay but expensive
Breakfast selection and helpful staff and grandeur of hotel
Wifi was fast and free but I feel that for the price I paid, breakfast should at least be included. Staff were helpful and made me feel welcomed

Max B.
Royaume-Uni
18 août 2015
Almost perfect
Service, Location, Horizon Club
Excellent. Best place in HK and best pool. It would be perfect if, space allowing, they could lay on some group activity for children as they do at their resorts. Note only 16+ can use the gym so my active teenager a bit miffed.

Anne T.
Australie
21 juillet 2015
Best Hotel
Horizon Club, Pool, Staff
We had a Horizon Club room which entitled us access to the magnificent Horizon Club on the 56th Floor of the hotel. This made our stay even more enjoyable and seemless. The staff in the Club are amazing and always helpful. The amenities and refreshments provided are excellent and it provides a quiet and cool respite from Hong Kong whenever required. As 1 adult and 2 children travelling, our room was more than adequate and spacious. Kids thought they were in heaven. Pool area is great although there is some construction of a new underground station going on over the road so a bit noisy with the constant drilling.

william D.
États-Unis
18 mars 2015
Always the best without fail
Decor service value

Lee C.
Hong Kong
04 décembre 2014
Nice stay in Shangri-La Hong Kong
convenient, comfortable and clean
The hotel location is the best which you can go shopping or dining anytime. The room fitting out is very classy and chinese style which is nice. All staff is friendly and we enjoy the stay here. Will come back on next vacation.

Adamantios C.
Grèce
22 septembre 2014
Great hotel, excellent service!
Staff friendliness, facilities, accmodation
Very satisfactory, will definitely come back again. Excellent hotel